Pros: Amber was amazing; cheerful, kind, helpful.
Cons: Hard to find the location.
Wouldn’t rent me a car
Pros: The lady who unfortunately had to denie us our rental.
Cons: The whole process. The credit check with no actual criteria as to why you’re denied. The credit card I was suppose to use didn’t come in as expected. I planned to use my debit card. Had plenty of money for any holds they may have needed. Nope now they do a soft credit check and cannot tell why you were denied. I have decent credit. Never have a problem getting approved. Unless I want to rent a car. This was never explained so I was without a car and had to use my personal vehicle since it was a Saturday. Will never use budget again. Disappointed that kayak wouldn’t better protect their customer either.
Pros: Pricing and people were great.
Cons: Did not know ahead of time that the car did not have cruise control...major issue when driving for 6+ hours straight.
Office a bit hard to find
Pros: But the attendant was bright cheerful and efficient. the parking area to retrieve the rental was not well marked and as it was a dark parking ramp hard to see if the car had any defects. Just really thankful there was a rental in Battle Creek!