Steigenberger Wiltcher's

Good location, clean room

Espresso machine didn’t work, couldn’t get tv working, nothing was done about it. The spa below tried over charging us and has extremely rude staff.

Breakfast was especially good for a gluten free diet - very good taken care of. Staff in general very kind, helpful and trying to deliver best service!

I am a frequent business traveller with hundreds of nights all over Europe in the last 10 years. This has been the absolute low point of all experiences. If you are the responsible manager and reading this you may consider forwarding this to the headquarter so they free up some budget for more personal and renewing equipment. At least my room (518)(stay from 29. to 30.07) was a total mess. On top of my mind these points Cleanliness - the fabric on the floor was so dirty and had huge stains which looked like somebody did splatter a snickers on it (or several snickers) and nobody did care to fix it. You could clearly saw the chocolate or whatever it was on the fabric. Not one stain but it was all over - the desk chair and the desk looked so dirty it was disgusting. Looked like somebody has turned on youp*rn and had his fun before I got the room. Ewww... - bathroom was clean but maybe it was just because of the lights (see down here) Equipment - half of the lights in the bathroom were broken / not working - doors of the cabinet with broken hinges - iron in the cabinet was broken (staff gave me a new one and put the broken one in the next room. Smart!) - several electricity/cable outlets damaged - AC did not blew air until switched on to the maximum (probably a binary AC ;)) - the door is clamped and needed a very strong push to open (grandma would not be able to do this). Overall the door and lock looked and felt broken. I did not have the time to arrange a change of rooms due to business appointments but overall it was disastrous. I should have taken photos but I wasn't there to do the managements job. I was actually asked at the business meeting how the hotel was and I am quite sure about at least 20 regular business travellers to Brussels won't consider staying there ever now.