Guest reviews
Overall rating
7,6
Good
Based on 2 277 reviews
Cleanliness
7,4
Comfort
7,5
Pickup/dropoff
7,0
Value for money
6,9
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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5,6
Pros: Clean car
review from
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4,0
Cons: Too expensive And i got to the airport 45 min later then my booking and they charged me an extra whole day.
review from
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4,0
Car smelled like smoke
Pros: Apple CarPlay in the vehicle
Cons: The car smelled terrible. When I told them upon check in, they didn’t care
review from
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2,8
Cons: Does not honor online reservations past midnight, whereas most other rental agencies honor reservations for 24 hours.
review from
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2,0
Dirty car and tagged with profanity
Pros: N/A
Cons: Bad service, dirty vehicle, incorrect information on my contract vs what is on the car in reference to miles and gas gauge. Most importantly the car had profanity tagged on it. Ridiculous! Manager gave me no time.
review from
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4,4
Mis sold insurance
Pros: Slick systems and car
Cons: Car wasn't clean but worst was mis selling of insurance. I told the agent I had insurance but was assured I needed the Avis policies. My daughter in law is an insurance broker and explained that I had been mislead.
review from
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8,0
Pros: manager was very friendly and accommodating
Cons: tried contacting office to locate lost item. had to keep calling 800 number. left message in office told to call back next day. could never connect. always directed to 800 number. gave up after three days....
review from
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9,2
Pros: Kia forte was perfect for the two of us with 4 bags.
review from
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4,4
Unhappy Customer
Cons: Reserved a mid sized car and was given a Jeep Patriot CUV. Interior of car had a unpleasant smell i.e faint odor of cigarette smoke. Coarse engine, loud road noise, and rough ride made for a mediocre driving experience. Also, I had declined rental damage insurance but was charged $17.95 on my credit card for insurance. Attempted to call Avis using telephone number on rental agreement. Automated answering service forwarded my call to another car company. Finally reached Avis customer service and was informed they had no record of my credit card being charged for insurance. Still trying to resolve issue.
review from
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8,8
Pros: Process was smooth and quick for both pickup and drop off. There was someone working at the counter at 12:30am when we arrived, and we were able to get a car seat that hadn't been reserved.
Cons: They charged $50 for rental of the car seat. : (
review from
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10,0
Cons: Excellent service but pricing could be more competitive.
review from
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2,0
Pros: Easy to use
Cons: Price
review from
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9,2
Pros: Kia forte was perfect for the two of us with 4 bags.
review from
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8,8
Pros: Process was smooth and quick for both pickup and drop off. There was someone working at the counter at 12:30am when we arrived, and we were able to get a car seat that hadn't been reserved.
Cons: They charged $50 for rental of the car seat. : (
review from
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10,0
Cons: Excellent service but pricing could be more competitive.
review from
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5,6
Pros: Clean car
review from
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4,0
Cons: Too expensive And i got to the airport 45 min later then my booking and they charged me an extra whole day.
review from
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4,0
Car smelled like smoke
Pros: Apple CarPlay in the vehicle
Cons: The car smelled terrible. When I told them upon check in, they didn’t care
review from
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2,8
Cons: Does not honor online reservations past midnight, whereas most other rental agencies honor reservations for 24 hours.
review from
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2,0
Dirty car and tagged with profanity
Pros: N/A
Cons: Bad service, dirty vehicle, incorrect information on my contract vs what is on the car in reference to miles and gas gauge. Most importantly the car had profanity tagged on it. Ridiculous! Manager gave me no time.
review from
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4,4
Mis sold insurance
Pros: Slick systems and car
Cons: Car wasn't clean but worst was mis selling of insurance. I told the agent I had insurance but was assured I needed the Avis policies. My daughter in law is an insurance broker and explained that I had been mislead.
review from
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4,4
Unhappy Customer
Cons: Reserved a mid sized car and was given a Jeep Patriot CUV. Interior of car had a unpleasant smell i.e faint odor of cigarette smoke. Coarse engine, loud road noise, and rough ride made for a mediocre driving experience. Also, I had declined rental damage insurance but was charged $17.95 on my credit card for insurance. Attempted to call Avis using telephone number on rental agreement. Automated answering service forwarded my call to another car company. Finally reached Avis customer service and was informed they had no record of my credit card being charged for insurance. Still trying to resolve issue.
review from
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2,0
Pros: Easy to use
Cons: Price
review from
Other suppliers in Oakland scored
Where can I find Avis hire cars in Oakland?
2428 Webster Street, Avis car hire
Address
2428 Webster StreetPhone
+1 510 835 2910FAQs about hiring a car from Avis in Oakland
How many car hire locations does Avis have in Oakland?
Avis has 2 car hire locations in Oakland. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: San Francisco Airport (SFO)?
Yes
Does Avis offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes
