Guest reviews
Overall rating
7,3
Good
Based on 46 reviews
Cleanliness
7,5
Comfort
7,6
Pick-up/Drop-off
7,1
Value for money
7,0
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
8
3
4
5
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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9,2
Pros: Drop off staff in Modesto was really nice.
Cons: Car rental companies consistently want to up sell, and push their own insurance.
review from
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8,0
Cons: The price that was quoted on Kayak was $10 lower than what Avis charged me. Avis couldn’t tell me why the final price was higher.
review from
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5,6
Pros: Clean car
review from
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4,0
Cons: Too expensive And i got to the airport 45 min later then my booking and they charged me an extra whole day.
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4,0
Car smelled like smoke
Pros: Apple CarPlay in the vehicle
Cons: The car smelled terrible. When I told them upon check in, they didn’t care
review from
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2,8
Cons: Does not honor online reservations past midnight, whereas most other rental agencies honor reservations for 24 hours.
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2,0
Dirty car and tagged with profanity
Pros: N/A
Cons: Bad service, dirty vehicle, incorrect information on my contract vs what is on the car in reference to miles and gas gauge. Most importantly the car had profanity tagged on it. Ridiculous! Manager gave me no time.
review from
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4,4
Mis sold insurance
Pros: Slick systems and car
Cons: Car wasn't clean but worst was mis selling of insurance. I told the agent I had insurance but was assured I needed the Avis policies. My daughter in law is an insurance broker and explained that I had been mislead.
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8,0
Pros: manager was very friendly and accommodating
Cons: tried contacting office to locate lost item. had to keep calling 800 number. left message in office told to call back next day. could never connect. always directed to 800 number. gave up after three days....
review from
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9,2
Pros: Kia forte was perfect for the two of us with 4 bags.
review from
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4,4
Unhappy Customer
Cons: Reserved a mid sized car and was given a Jeep Patriot CUV. Interior of car had a unpleasant smell i.e faint odor of cigarette smoke. Coarse engine, loud road noise, and rough ride made for a mediocre driving experience. Also, I had declined rental damage insurance but was charged $17.95 on my credit card for insurance. Attempted to call Avis using telephone number on rental agreement. Automated answering service forwarded my call to another car company. Finally reached Avis customer service and was informed they had no record of my credit card being charged for insurance. Still trying to resolve issue.
review from
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8,8
Pros: Process was smooth and quick for both pickup and drop off. There was someone working at the counter at 12:30am when we arrived, and we were able to get a car seat that hadn't been reserved.
Cons: They charged $50 for rental of the car seat. : (
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