Guest reviews
Overall rating
7,3
Good
Based on 26 reviews
Cleanliness
7,3
Comfort
7,5
Pick-up/Drop-off
7,0
Value for money
7,0
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
3
6
1
0
3
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6,8
Pros: Check in process fairly quick.
Cons: Chose to return car with gas full with gas I bought. In the check in process in rental return they added $15.88 for gas. He could not remove it in the lot. Had to go inside and wait in line. She said that because I drove less than 74 miles, it adds that charge no matter. This is not right.
review from
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2,0
Cons: Extremely rude and unhelpful. The Avis rental car location in North Charleston, SC is not where you want to go. The owner actually raised his voice to customers complaining of his bad day as if it was their fault. Left shaking without renting a car.
review from
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10,0
Pros: The lady @Mansell office was super sweet and knew her customers..and, waited for someone running late,with an EXCEPTIONAL ATTITUDE..so I give this an excellent rating.. the staff at Charlston airport, not as helpful,organized friendly or knowledgeable..I had my reservation and rental policy insurance ready for her to see, and she said" drivers license and credit card" then asked for what I was prepared to show her..Short, slow line..
review from
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8,0
Pros: Good basic transportation
Cons: Long wait at counter. Unclear directions on where to get car.
review from
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2,0
Pros: read above!!!!
review from
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6,4
Good car, upgrade
Pros: The car was zippy, easy controls. I got upgraded when they ran out of the economy cars, but it didn't feel so great after the long wait, see below.
Cons: Check in was 45 minutes!!! Slowest line and agents. Car pick up location was convenient but the drop off was so far away. I actually had an A-fib episode from dragging my suitcase so far! It lasted for five hours.
review from
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5,2
Doesn't hold to the Avis Name
Pros: The woman who helped me at the front desk at pick-up was very nice and very professional.
Cons: The Car's Side Mirror was damaged They didn't have the type of car we booked The drop off process was a disorganized mess
review from
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8,0
Pros: Car was just what we needed.
Cons: Car was a little dirty. Windshield wiper fluid was empty. And the associate at check out didn't inform us of a couple of additional options that would have been nice to have.
review from
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10,0
Pros: Everything
Cons: Nothing
review from
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2,0
Wanted Fusion got Kia.
Pros: I thought I was getting a Ford Fusing and instead got a Kia. Really? When I got to the car there was door poop all down the driver side door/ handle. When I called they couldn't care less. They said I could come back and return it if I wasn't happy. Also, gas tank wasn't completely full but I didn't complain.
review from
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10,0
Pros: Pickup and turning was easy and the price was far better than I could find on major renter sites
review from
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6,8
One thing after another
Pros: Car was clean. Attendants were polite and accommodating.
Cons: Actual rate was higher than kayak posted rate. Reservation was not made at location selected on kayak. Car wheel well was falling off. Not sure if location and rate are kayak issues or Avis.
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