Guest reviews
Overall rating
7,6
Good
Based on 2 262 reviews
Cleanliness
7,2
Comfort
6,8
Pickup/dropoff
6,8
Value for money
7,0
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
-
8,8
Cons: The first guy I dealt with wasn't helpful and even if I initially made an earlier reservation, he said a vehicle wouldn't be ready for several hours.
review from
-
4,0
Cons: The number of vehicles available to choose from - it was two.
review from
-
10,0
Pros: So easy! Friendly fast and no line!!
review from
-
10,0
Pros: Courteous and fast check out.
Cons: No cover when turning the car in, it was raining
review from
-
2,0
Pros: NOTHING, I was disturbing the clerk because he was reading a book which was much more interesting than dealing with customers! Like so many of "Customer Service Specialist" today, he was so well versed he what he couldn't do yet had no clue as to what effort he could make. He was so busy working that he didn't have time to do his job. Dealing with the young lady that came in later was an experience. How is it that we hire so many people with English as a second language that is it almost impossible to communicate in out own country.
review from
-
9,6
Really quick check-in. Trouble with the car was worked out quickly.
Pros: The check-in was lighning fast and they didn't go through the whole rigamarole of offering refuelling options which are too expensive and insurance I don't need. Minimum legal liability was included. I'd thought this was the case with all rental agencies, but it isn't; Avis was a big money-saver compared to a cheaper agency I used in LA.
Cons: The first car I got, the thermostat / audio display didn't work. It was remedied quickly, as I quickly got another car of the same model.
review from
-
8,0
Rental for a day
Pros: It is so easy and pleasant to pick up a car in Kalamazoo from Avis
Cons: This particular car didn’t have an arm rest for the driver. I’m glad I didn’t have a really long drive I was given an upgrade and I think I would have been fine with the car I had reserved
review from
-
4,4
Pros: Counter attendant was exceptionally friendly and fast.
Cons: Car was dirty and smelled like someone tried to cover up cigarette smoke with a nasty air freshener. So we had a mixture of old cigs and cheap air bomb. Also, the car had not been vacuumed or washed. For our 10-hour drive, I washed off all the windows, headlights, and tail lights.
review from
-
2,0
Cons: They did not have any cars, despite multiple calls in advance to ensure that the large SUV we reserved would be available for our move. Luckily, we made a separate reservation at Hertz as a backup and they had the vehicle we needed without any problems.
review from
-
2,0
jacked up price
Cons: when I got to counter they were trying yo charge me $100 more than my original quote....whats up with that.
review from
-
10,0
Great fast service
Pros: Attendant was helpful and fast, I was in and out with my car in what seemed like two minutes.
Cons: One things that would be very helpful is if the attendant could take down the new credit card information as I pick up the vehicle. Doing it at a busy airport during drop off is not necessarily the best option.
review from
-
5,6
Cons: The arrogant desk clerk at time of rental
review from
-
8,8
Cons: The first guy I dealt with wasn't helpful and even if I initially made an earlier reservation, he said a vehicle wouldn't be ready for several hours.
review from
-
10,0
Pros: So easy! Friendly fast and no line!!
review from
-
10,0
Pros: Courteous and fast check out.
Cons: No cover when turning the car in, it was raining
review from
-
9,6
Really quick check-in. Trouble with the car was worked out quickly.
Pros: The check-in was lighning fast and they didn't go through the whole rigamarole of offering refuelling options which are too expensive and insurance I don't need. Minimum legal liability was included. I'd thought this was the case with all rental agencies, but it isn't; Avis was a big money-saver compared to a cheaper agency I used in LA.
Cons: The first car I got, the thermostat / audio display didn't work. It was remedied quickly, as I quickly got another car of the same model.
review from
-
10,0
Great fast service
Pros: Attendant was helpful and fast, I was in and out with my car in what seemed like two minutes.
Cons: One things that would be very helpful is if the attendant could take down the new credit card information as I pick up the vehicle. Doing it at a busy airport during drop off is not necessarily the best option.
review from
-
4,0
Cons: The number of vehicles available to choose from - it was two.
review from
-
2,0
Pros: NOTHING, I was disturbing the clerk because he was reading a book which was much more interesting than dealing with customers! Like so many of "Customer Service Specialist" today, he was so well versed he what he couldn't do yet had no clue as to what effort he could make. He was so busy working that he didn't have time to do his job. Dealing with the young lady that came in later was an experience. How is it that we hire so many people with English as a second language that is it almost impossible to communicate in out own country.
review from
-
4,4
Pros: Counter attendant was exceptionally friendly and fast.
Cons: Car was dirty and smelled like someone tried to cover up cigarette smoke with a nasty air freshener. So we had a mixture of old cigs and cheap air bomb. Also, the car had not been vacuumed or washed. For our 10-hour drive, I washed off all the windows, headlights, and tail lights.
review from
-
2,0
Cons: They did not have any cars, despite multiple calls in advance to ensure that the large SUV we reserved would be available for our move. Luckily, we made a separate reservation at Hertz as a backup and they had the vehicle we needed without any problems.
review from
-
2,0
jacked up price
Cons: when I got to counter they were trying yo charge me $100 more than my original quote....whats up with that.
review from
-
5,6
Cons: The arrogant desk clerk at time of rental
review from
Other suppliers in Kalamazoo scored
Where can I find Avis hire cars in Kalamazoo?
5235 Portage Road, Avis car hire
Address
5235 Portage RoadPhone
+1 269 381 0555FAQs about hiring a car from Avis in Kalamazoo
How many car hire locations does Avis have in Kalamazoo?
Avis has 1 car hire location in Kalamazoo. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Kalamazoo Intl Airport (AZO)?
Yes
Does Avis offer shuttle or airport pick-up services from Kalamazoo Intl Airport (AZO)?
Yes