Guest reviews
Overall rating
7,0
Good
Based on 28 reviews
Cleanliness
7,2
Comfort
7,1
Pick-up/Drop-off
7,0
Value for money
7,1
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
9
2
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4
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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9,6
Cons: There weren't any cars initially when I went to pickup my car because they were being cleaned. Shortly after checking in though, more cars became available.
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10,0
Cons: Avis at Kalamazoo Airport was great. Quick and friendly.
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7,6
Pros: Pick up was easy
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8,8
Cons: The first guy I dealt with wasn't helpful and even if I initially made an earlier reservation, he said a vehicle wouldn't be ready for several hours.
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4,0
Cons: The number of vehicles available to choose from - it was two.
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10,0
Pros: So easy! Friendly fast and no line!!
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10,0
Pros: Courteous and fast check out.
Cons: No cover when turning the car in, it was raining
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2,0
Pros: NOTHING, I was disturbing the clerk because he was reading a book which was much more interesting than dealing with customers! Like so many of "Customer Service Specialist" today, he was so well versed he what he couldn't do yet had no clue as to what effort he could make. He was so busy working that he didn't have time to do his job. Dealing with the young lady that came in later was an experience. How is it that we hire so many people with English as a second language that is it almost impossible to communicate in out own country.
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9,6
Really quick check-in. Trouble with the car was worked out quickly.
Pros: The check-in was lighning fast and they didn't go through the whole rigamarole of offering refuelling options which are too expensive and insurance I don't need. Minimum legal liability was included. I'd thought this was the case with all rental agencies, but it isn't; Avis was a big money-saver compared to a cheaper agency I used in LA.
Cons: The first car I got, the thermostat / audio display didn't work. It was remedied quickly, as I quickly got another car of the same model.
review from
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8,0
Rental for a day
Pros: It is so easy and pleasant to pick up a car in Kalamazoo from Avis
Cons: This particular car didn’t have an arm rest for the driver. I’m glad I didn’t have a really long drive I was given an upgrade and I think I would have been fine with the car I had reserved
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4,4
Pros: Counter attendant was exceptionally friendly and fast.
Cons: Car was dirty and smelled like someone tried to cover up cigarette smoke with a nasty air freshener. So we had a mixture of old cigs and cheap air bomb. Also, the car had not been vacuumed or washed. For our 10-hour drive, I washed off all the windows, headlights, and tail lights.
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2,0
Cons: They did not have any cars, despite multiple calls in advance to ensure that the large SUV we reserved would be available for our move. Luckily, we made a separate reservation at Hertz as a backup and they had the vehicle we needed without any problems.
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