Guest reviews
Overall rating
7,3
Good
Based on 11 reviews
Cleanliness
6,9
Comfort
7,4
Pick-up/Drop-off
7,6
Value for money
7,6
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
5
1
0
1
1
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9,6
Pros: Staff was super friendly and helpful when I went to pick up the car. The return was also super easy- just handed back the keys.
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10,0
Pros: Pick up and drop-off was super easy
Cons: The car had some noticeable scratches to the paint job.
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3,2
Pros: Convenient location
Cons: Car was dirty inside and outside
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2,0
Car not available.
Pros: They were prompt in telling us that the vehicle wasn't available.
Cons: Even though we were able to make a reservation online, the amount of time between when we made the reservation and when we needed to pick it up was insufficient.
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9,2
Pros: Awesome people in the Avis office - a big thanks to there helpfulness and patien
Cons: I was on a tight schedule. I just had to make the 45 minute ride up to Flagstaff to pick up the rental. It took about 1 1/2 hrs - and why?? Because the WRONG STREET ADDRESS is on Google! WTH !! AVIS.... Did you ever hear the expression: "Get your kicks on State Route 66". ?? NOOOOO It's: "Get your kicks on Route 66" !! How long has this expression been around?!?! Holy mole! Can you PLEASE change the darn address? C'monnnaaa
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7,2
LEVEL OF CAR RESERVED NOT AVAILABLE AT PICKUP
Cons: Reserved a premium car but they did not have one available when we arrived. We were offered the next level down -- a full size -- but with no adjustment in the rate (which was already very low, admittedly). We were told that the small, privately-owned Flagstaff location usually did not have premium cars and that they had advised Avis that the booking system needed to be adjusted to reflect this, without results. We were advised to contact Avis directly if we wished to pursue a rate reduction.
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10,0
Yay Avis at Flagstaff airport!
Pros: Prompt, efficient, and friendly!
Cons: no washer fluid -- a winter thing?
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9,6
Perfect rental, so satisfied!
Pros: Quick and simple procedure, friendly staff at Avis. Very nice van. Kayak was so easy to navigate and book! Very happy!!
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