Book Alamo hire cars in Flagstaff

Reviews for Alamo in Flagstaff

Recent reviews

Traveller rating

Excellent

15

Good

2

Okay

2

Mediocre

6

Poor

1

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staff was friendlypick up and drop

get the cargreat service

car availablegreat experience

car was cleangreat price

2.0

Was travelling to a dropoff location that was several hours away from the pickup. I was charged an entire extra day because I was delayed a few hours by traffic.Reviewed Jul 6 2022

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2.0

Car was fine. Agent at counter in phoenix airport on Friday 12/3 (Kevin? Not sure - worked there 13 years) was rude once we declined to pre pay fuel & declined additional coverage. I appreciate understanding the risk, but he was borderline threatening and was completely dismissive from that point forward.Reviewed Dec 9 2021

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10.0

Process was quick, vehicles were clean and new!Reviewed Nov 10 2021

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2.0

We paid for a full size SUV and received an Infiniti SUV that has some transmission issues. After driving for a day we determined it wasn’t safe so requested AC exchange. Called the 800# to discuss options, we drove to the closest Enterprise location in Flagstaff, AZ. They were very helpful but didn’t have a large enough vehicle, they suggested we go to the Flagstaff Pulliam airport location. We drove the additional 15 minutes out there and were greeted by Tiffany who acted as if I was lying about the car issues, even rolled her eyes at me. We told them we would not be driving that Infiniti home that night. Again, they didn’t have any full size SUVs (although there were several in the lot) and we were offered a 2 door Charger. Our group was going to be 5 adults with luggage which is why we reserved a FULL SIZE SUV. We need a vehicle so we took it knowing that I would be speaking with customer service immediately based on Tiffany’s attitude and our dissatisfaction. After speaking with Ivan at customer service he located a minivan and reserved it at the Route 66 Enterprise location, or so we thought. We arrived at that location to find out the van has been moved to the airport location. So back we go to the airport to switch into the THIRD CAR IN THREE DAYS. The van was dirty, trash in the console and crumbs in the seats. I had also paid for SiriusXM radio which didn’t work for almost a day and a half. We communicated that issue to the manager Ben at the Flagstaff airport several times. Needless to say I have never been so disappointed in how this entire situation was handled. Knowing your customer is upset and inconvenienced I feel like the Alamo employees should do what it takes to make them happy. That didn’t happen. I would appreciate someone from Alamo reaching out to me to discuss how to make this right.Reviewed Nov 1 2021

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1.9

My reservation never went through. When I reserved again, which was confirmed, I was still refused a vehicle.Reviewed Jul 27 2021

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10.0

Cons:At $75 for a single day rental it seemed like the price could have been a little cheaper.Reviewed May 29 2021

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10.0

Cons:Nowhere to drop off, all spots taken. Overall very good experience.Reviewed Apr 18 2021

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2.0

Pros:Nothing I couldn’t even pick up my rental and they had my reservation canceledCons:Being up front with their fees, I went in with the misguided notion that my reservation would be honored at the amount agreed on. Instead I was charged my reservation amount with an additional “company policy fee” of $400 on top of what I was already paying for the actual rental. My $300 rental had now come out to over $700. I almost missed my own mother’s funeral. Thank you for your service Alamo!Reviewed Apr 13 2021

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6.0

Pros:Easy to book Had to cancel as plane flights delayed and then canceled. Then could not get rental on next dayReviewed Mar 24 2021

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10.0

Pros:The staff was friendly and the airport was very small. The car was newer too.Cons:Stop pushing the insurance. Every insurance company I have ever had covers me as a driver in ANY vehicle.Reviewed Mar 8 2021

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10.0

Pros:John and ryan were very helpful!Reviewed Mar 1 2021

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9.6

Pros:Staff was friendly and helpful, and the car I rented was great. Great experience!Reviewed Sep 21 2020

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• How many car hire locations does Alamo have in Flagstaff?

  Alamo has 1 hire location in Flagstaff. Take a look at our Alamo hire location map to find the best car hire near you.

• Does Alamo have a car hire location at the airport: Flagstaff Pulliam airport (FLG)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Flagstaff Pulliam airport (FLG)?

  Yes