Guest reviews
Overall rating
7,6
Good
Based on 2 264 reviews
Cleanliness
7,3
Comfort
6,9
Pickup/dropoff
6,3
Value for money
7,0
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
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airport location
car smelled
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6,0
Cons: Poor customer service at preferred desk.
review from
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2,0
Cons: They didnt have my car reserved, and told me that they had run out of cars... How do you reserve a car, and have a reservation number and wait in line for 45 minutes, only to be told we dont have a car for you. This was the worst experience of my life and I am thoroughly disappointed.
review from
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10,0
Pros: Yes, yes, liked the car, easy dropoff, excellent deal
Cons: It was ideal....
review from
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10,0
Pros: Both the manager and trainee were very effficiant
Cons: Really nothing
review from
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2,0
Pros: The guy at Avis was nice.
Cons: First of all, I absolutely hate the idea that they "need" to do a "soft" credit check to rent a car if you're using a debit card. The policy was not clear, and if I had to consent to a credit check when I booked the rental, I wouldn't have booked it at all. In this day and age, a debit card should be enough. In fact, I haven't rented a car with Enterprise because they did that to me once - so now I'm adding Avis to the list. On top of that, the Avis representative was so painfully slow; he couldn't deal with two customers in less than 30 minutes. It took him 30 minutes to tell me I had to get a "soft" credit check to rent the car. I canceled the rental right there, which took another 15 minutes.
review from
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10,0
Very helpful
Pros: The person at the desk was extremely kind and helpful
review from
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9,6
Pros: The car was new
Cons: The car needed a vacuum
review from
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3,6
make up their own time
Pros: Nothing
Cons: I called to make sure they close at 4 on Sunday. Gps said I would get their at 3:45. The clerk said I had to get their for 3:30 or else to come in the next morning. Loved to hear that after a 9 hour drive. Also when I asked if any other places were open he said that Logan would be but it would be 300 dollars to drop off st a different location. Really!!!
review from
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3,2
Avoid renting a car at that location at all cost
Cons: The employees could were rude and lacked professionalism. It was like dealing with an inner city gang member. The station did not honor the same card that was used for previous Avis rentals. The only employee was completely diengages. Returning the car, they were unable to provide documentation as the airport was undergoing construction and they did not have an operational handheld device.
review from
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3,6
Pros: That I could drop off the car to another location than where it was picked up and the rate was pretty good
Cons: They did not clean the car at all. Gross stains everywhere and broken cheese-its through the floors.
review from
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4,4
Beware
Pros: The staff (Jerry) at the Bedford airport location was very friendly and worked with me throughout the whole process. Even made himself available after hours. Kudos to him!!
Cons: I made a reservation almost 4 months in advance, a confirmation call about a week before picking up the van and it was not there when I arrived to pick it up. This is horrible customer service. I don't even see the point of having a reservation if it isn't going to be honored. After 5 hours of running around and wasted gas, I picked up the van at Logan Airport.. It was an awful start to my vacation. Avis has to do better than this. Didn't even get call from a supervisor apologizing for the inconvenience.
review from
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4,0
Did NOT honor the reservation
Pros: The car was reasonably clean.
Cons: The rental facility did NOT honor the reservation saying that since it was made the night before, they didn't have a car available. Then they asked for more money to give me another car!!!! After I refused, the rude attendant there (Jerald) asked me to wait 15 minutes so that he could get a van instead. Then he left and did not come back for 50 minutes! When I complained about the long delay, he said that I agreed to the van, so it is my fault. Long story short, I have rented numerous cars before, but I have NEVER had such a horrible experience. AVOID this location if you can.
review from
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10,0
Pros: Yes, yes, liked the car, easy dropoff, excellent deal
Cons: It was ideal....
review from
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10,0
Pros: Both the manager and trainee were very effficiant
Cons: Really nothing
review from
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10,0
Very helpful
Pros: The person at the desk was extremely kind and helpful
review from
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9,6
Pros: The car was new
Cons: The car needed a vacuum
review from
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6,0
Cons: Poor customer service at preferred desk.
review from
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2,0
Cons: They didnt have my car reserved, and told me that they had run out of cars... How do you reserve a car, and have a reservation number and wait in line for 45 minutes, only to be told we dont have a car for you. This was the worst experience of my life and I am thoroughly disappointed.
review from
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2,0
Pros: The guy at Avis was nice.
Cons: First of all, I absolutely hate the idea that they "need" to do a "soft" credit check to rent a car if you're using a debit card. The policy was not clear, and if I had to consent to a credit check when I booked the rental, I wouldn't have booked it at all. In this day and age, a debit card should be enough. In fact, I haven't rented a car with Enterprise because they did that to me once - so now I'm adding Avis to the list. On top of that, the Avis representative was so painfully slow; he couldn't deal with two customers in less than 30 minutes. It took him 30 minutes to tell me I had to get a "soft" credit check to rent the car. I canceled the rental right there, which took another 15 minutes.
review from
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3,6
make up their own time
Pros: Nothing
Cons: I called to make sure they close at 4 on Sunday. Gps said I would get their at 3:45. The clerk said I had to get their for 3:30 or else to come in the next morning. Loved to hear that after a 9 hour drive. Also when I asked if any other places were open he said that Logan would be but it would be 300 dollars to drop off st a different location. Really!!!
review from
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3,2
Avoid renting a car at that location at all cost
Cons: The employees could were rude and lacked professionalism. It was like dealing with an inner city gang member. The station did not honor the same card that was used for previous Avis rentals. The only employee was completely diengages. Returning the car, they were unable to provide documentation as the airport was undergoing construction and they did not have an operational handheld device.
review from
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3,6
Pros: That I could drop off the car to another location than where it was picked up and the rate was pretty good
Cons: They did not clean the car at all. Gross stains everywhere and broken cheese-its through the floors.
review from
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4,4
Beware
Pros: The staff (Jerry) at the Bedford airport location was very friendly and worked with me throughout the whole process. Even made himself available after hours. Kudos to him!!
Cons: I made a reservation almost 4 months in advance, a confirmation call about a week before picking up the van and it was not there when I arrived to pick it up. This is horrible customer service. I don't even see the point of having a reservation if it isn't going to be honored. After 5 hours of running around and wasted gas, I picked up the van at Logan Airport.. It was an awful start to my vacation. Avis has to do better than this. Didn't even get call from a supervisor apologizing for the inconvenience.
review from
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4,0
Did NOT honor the reservation
Pros: The car was reasonably clean.
Cons: The rental facility did NOT honor the reservation saying that since it was made the night before, they didn't have a car available. Then they asked for more money to give me another car!!!! After I refused, the rude attendant there (Jerald) asked me to wait 15 minutes so that he could get a van instead. Then he left and did not come back for 50 minutes! When I complained about the long delay, he said that I agreed to the van, so it is my fault. Long story short, I have rented numerous cars before, but I have NEVER had such a horrible experience. AVOID this location if you can.
review from
Other suppliers in Bedford scored
Where can I find Avis hire cars in Bedford?
200 Hanscom Drive, Avis car hire
Address
200 Hanscom DrivePhone
+1 781 274 7488FAQs about hiring a car from Avis in Bedford
How many car hire locations does Avis have in Bedford?
Avis has 1 car hire location in Bedford. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Logan Intl Airport (BOS)?
Yes
Does Avis offer shuttle or airport pick-up services from Logan Intl Airport (BOS)?
Yes
