Guest reviews
Overall rating
5,8
Okay
Based on 21 reviews
Cleanliness
5,7
Comfort
6,1
Pick-up/Drop-off
5,5
Value for money
6,1
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
1
4
2
0
4
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7,6
Pros: Yes great customer service for Pick-Up & Drop Off
Cons: Car Interior was clean..except for Windows...outside was Filthy...first thing we did was go to a CarWash...if rental price had not been so good we would have definitely complained...but we didn't upon return...
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2,0
Pros: Staff very unhelpful
Cons: Better training on customer service
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10,0
Pros: Staff was very friendly and helpful at pick-up. Drop off was simple.
Cons: There always room to do better, they did great for us.
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2,0
Cons: Our reservation was lost. We rented for a better price elsewhere.
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2,0
Cons: I tried canceling immediately after taking the car and failed. I NEVER TOOK THE CAR AND YOU JUST TOOK MONEY FROM ME FOR NO REASON. PLEASE HELP
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5,2
Cons: With only one customer ahead of me, it took 1 hour and 15 minutes to pick up my car. Please train your staff. Car was not full or clean. Drop off quick and unfriendly.
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4,8
Missed The Mark
Pros: The friendliness of the counter agent when picking up the car in Bedford. Even with the noise of construction and jackhammering right outside the window by her counter, the agent remain pleasant, courteous, and helpful.
Cons: It was apparent that the vehicle was not thoroughly cleaned. In fact when I finally stopped after an hour of driving and took a closer look at the interior, I was personally disgusted. I even took photos, because the condition of the car was in no way reflective of past rentals from Budget.
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7,2
Cons: Locating the pick up location was annoying. There was no signage on the outside of the building at this little airport....
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6,8
PLEASE HAVE LOCATIONS ANSWER THEIR PHONES!!
Pros: I appreciated being able to easily change my drop off location
Cons: Staff at the 350 Mass Ave location in Cambridge, MA does not pickup the phone. Customers need to be able to reach that location sometimes. Please fix this. The lady that handled my checkout was rude and very unhelpful.
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2,0
Pros: Nothing
Cons: Wasn't able to rent the car do them not excepting my debit card .
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8,0
Pros: Excellent service.
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