Guest reviews
Overall rating
5,7
Okay
Based on 19 reviews
Cleanliness
6,1
Comfort
5,9
Pickup/dropoff
5,4
Value for money
5,8
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
took a few minutes
great service
friendly staff
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2,0
Pros: Staff very unhelpful
Cons: Better training on customer service
review from
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10,0
Pros: Staff was very friendly and helpful at pick-up. Drop off was simple.
Cons: There always room to do better, they did great for us.
review from
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2,0
Cons: Our reservation was lost. We rented for a better price elsewhere.
review from
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2,0
Cons: I tried canceling immediately after taking the car and failed. I NEVER TOOK THE CAR AND YOU JUST TOOK MONEY FROM ME FOR NO REASON. PLEASE HELP
review from
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5,2
Cons: With only one customer ahead of me, it took 1 hour and 15 minutes to pick up my car. Please train your staff. Car was not full or clean. Drop off quick and unfriendly.
review from
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4,8
Missed The Mark
Pros: The friendliness of the counter agent when picking up the car in Bedford. Even with the noise of construction and jackhammering right outside the window by her counter, the agent remain pleasant, courteous, and helpful.
Cons: It was apparent that the vehicle was not thoroughly cleaned. In fact when I finally stopped after an hour of driving and took a closer look at the interior, I was personally disgusted. I even took photos, because the condition of the car was in no way reflective of past rentals from Budget.
review from
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7,2
Cons: Locating the pick up location was annoying. There was no signage on the outside of the building at this little airport....
review from
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6,8
PLEASE HAVE LOCATIONS ANSWER THEIR PHONES!!
Pros: I appreciated being able to easily change my drop off location
Cons: Staff at the 350 Mass Ave location in Cambridge, MA does not pickup the phone. Customers need to be able to reach that location sometimes. Please fix this. The lady that handled my checkout was rude and very unhelpful.
review from
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2,0
Pros: Nothing
Cons: Wasn't able to rent the car do them not excepting my debit card .
review from
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8,0
Pros: Excellent service.
review from
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7,2
Cons: Locating the pick up location was annoying. There was no signage on the outside of the building at this little airport....
review from
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6,8
PLEASE HAVE LOCATIONS ANSWER THEIR PHONES!!
Pros: I appreciated being able to easily change my drop off location
Cons: Staff at the 350 Mass Ave location in Cambridge, MA does not pickup the phone. Customers need to be able to reach that location sometimes. Please fix this. The lady that handled my checkout was rude and very unhelpful.
review from
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8,0
Pros: Excellent service.
review from
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2,0
Pros: Staff very unhelpful
Cons: Better training on customer service
review from
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2,0
Cons: Our reservation was lost. We rented for a better price elsewhere.
review from
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2,0
Cons: I tried canceling immediately after taking the car and failed. I NEVER TOOK THE CAR AND YOU JUST TOOK MONEY FROM ME FOR NO REASON. PLEASE HELP
review from
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5,2
Cons: With only one customer ahead of me, it took 1 hour and 15 minutes to pick up my car. Please train your staff. Car was not full or clean. Drop off quick and unfriendly.
review from
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4,8
Missed The Mark
Pros: The friendliness of the counter agent when picking up the car in Bedford. Even with the noise of construction and jackhammering right outside the window by her counter, the agent remain pleasant, courteous, and helpful.
Cons: It was apparent that the vehicle was not thoroughly cleaned. In fact when I finally stopped after an hour of driving and took a closer look at the interior, I was personally disgusted. I even took photos, because the condition of the car was in no way reflective of past rentals from Budget.
review from
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2,0
Pros: Nothing
Cons: Wasn't able to rent the car do them not excepting my debit card .
review from
Other suppliers in Bedford scored
Where can I find Budget hire cars in Bedford?
200 Hanscom Drive, Budget car hire
Address
200 Hanscom DrivePhone
+1 781 274 9641FAQs about hiring a car from Budget in Bedford
How many car hire locations does Budget have in Bedford?
Budget has 1 car hire location in Bedford. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Logan Intl Airport (BOS)?
Yes
Does Budget offer shuttle or airport pick-up services from Logan Intl Airport (BOS)?
Yes