I was driving to Pasadena when my car started malfunctioning. I called my son and he found me a rental car to pick up in Pasadena on Arroyo Seco . My car barely got there but I managed to make it and when I went inside to rent my car the man said we don't have any cars. I showed him my reservation and he checked his computer and said this happens all the time with these discount services like Kayak and others. They rent cars and we don't have the inventory. The rental place did not even have a bathroom for me to use. Nothing but a waste of time. Your system is unreliable. I won't use it again. I took the train home. JC from San DiegoReviewed Aug 1 2022
review from
2.0
This AVIS location is a joke. I had an 8AM appointment because I was leaving on vacation early and there was nobody in the office when I arrived! I waited 15 minutes and nobody showed up! I had to book a last minute rental through Hertz because this independently owned AVIS location is a joke. Good luck if you end up being sent here by Kayak.Reviewed Mar 15 2022
review from
2.0
Reserved a car, when I showed up no cars were available.Reviewed Mar 9 2022
review from
2.0
Cons:Unable to pick up car, they closed earlier than the time I choose online, 2 pm and I needed 5 pm. Talked to 5 agents and called 3 times before I got a refund. Bad start to my vacationReviewed Jan 24 2020
review from
9.2
Andrew was an amazing manager/agentPros:I had a hard time finding rental car that I could rent from LA and drop-off at LAX. When I asked Andrew if they offered any shuttle to go to the airport, he immediately offered for a free return at LAX! However, on my drop-off day, the agent at the airport charged me extra $50. The next day Andrew found out about it and waived the fee for me before I called. 5-star for him!Reviewed Aug 4 2016
review from
9.2
Nice ridePros:New 2016 Toyota 4Runner. Easy transaction & drop offCons:NothingReviewed Jul 4 2016
review from
10.0
I would Avis it again. .Pros:What can I say. .. Great customer service. .New car. Great price. Also, it's local. No more goin to L.A.X to get a rental.Cons:Nothing. I loved everything about my experience with Avis.Reviewed Apr 23 2016