Book Alamo hire cars in Santiago de los Caballeros

Santiago de los Caballeros, Dominican Republic
Sep 29 — Oct 6
Santiago de los Caballeros, Dominican Republic
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

""Easy drop off,e.""(in 1963 reviews)
" & very helpful."(in 2020 reviews)
"reliable flexible good ."(in 556 reviews)

Cons

"I didn’t even ."(in 2541 reviews)
"You don't accept debit ds"(in 2455 reviews)

Reviews for Alamo in Santiago de los Caballeros

Overall rating3.8 MediocreBased on 46 reviews
Cleanliness
4.1
Comfort
4.0
Overall
3.6
Pick-up/Drop-off
3.5
Value for money
3.7

Recent reviews

Traveller rating
5
1
0
13
0
Find reviews that mention:
2.0
Poor Customer ServicedCons:Arrived at Santiago, Dominican Republic. Was told that I needed to pay a libality insurance which it was not noted on the reservation of 10.00 dollars per days. Had several issues with the car which they provided upon arrival. When I arrived to Puerto plata I needed change the vechile due to strut wasn't working. They provided me with another model which had 86,000 miles. The quality of service was poor. Again changing the Suv the following day was given a small size by Luis and called a liar not the service which I expected. I rented with Saving after I cancelled Alamo and receive amazing service. Thank You Saving for your amazing customer service.Reviewed Sep 10 2016
review fromkayak
10.0
Cons:They doing a excellent job in the process to give you a car you likeReviewed Oct 5 2020
review fromkayak
2.0
Alamo does it again!!Pros:At least I didn't walk home.Cons:This is the second attempt at renting a vehicle with Alamo in Santiago, Dominican Republic and it is probably going to be the last. When I got there with a confirmed reservation they replied that the vehicle wasn't available and that the only vehicle available was a much smaller vehicle than expected. After about an hour of going back and forth with them I decided to take what they were offering because it is all that they had. Once I got to my he vehicle it was dirty, missing both front mats and the horn wasn't working but it's all about they had so I had to take it. I called Alamo customer service and they said I could just go and pick up another vehicle at a different location, I tried that but no one had anything available. I was supposed to receive a call from a supervisor and I'm still waiting for that call. I'm extremely dissatisfied with Alamo and it's employees, this is something I would expect from a small no-name car rental company and not from one of the top companies in the US.Reviewed Jun 11 2017
review fromkayak
6.0
Cons:We we’re lied to about the deposit, on top of being charged for a full tank of gas when it was returned full. Horrible experienceReviewed Dec 17 2020
review fromkayak
2.0
worse service ever in my entire lifePros:Nothing liked me, everything was a disaster.Cons:first I did my reservation a few weeks before my trip so they had plenty of time to do whatever they wanted to be prepare, so when I got there at 4 am in the morning, they told me that they do not have my car available and the only car that they can offer to me is a mechanic transmission truck, what is the case if I did not know how drive this truck?, when I asked that I wanted my car their answer was like you take it or leave it, Can you imagine that someone tell you this at the airport at 4 am in the morning?. So I take the truck with the promise that after 9 am they will get me another car but When I get to a different location to pick up my car, they told me there was not any car available at the moment and the only available it was a Van at least automatic transmission in this case,so I took it. At the end took 3 cars at different locations until I get my car. Customer service is horrible, if you are reading this do not make any reservation on this place, the Alamo rent car is just the franchise and it is not the same like in USA. worse service ever in my life.Reviewed Jan 25 2018
review fromkayak
8.0
Pros:The staff was friendly and helpful. The dropped off of easy.Reviewed Jun 27 2021
review fromkayak
2.0
Did told me kayak stole my moneyPros:Car ran fine and gave no issueCons:They said kayak stole my money I paid for insurance and had me purchase another 300-400 worth of insurance what a steal I would never rent from them again and never book with kayakReviewed Apr 5 2018
review fromkayak
2.0
Cons:Alamo did not honor the reservation made through Kayak. I had reserved a Chevrolet Tahoe or similar through Kayak. Alamo informed me that I would have to pay $140 more per day in order to rent that type of vehicle. I attempted to speak with management in the Dominican Republic to no avail.Reviewed Feb 19 2019
review fromkayak
9.2
Good initial deal but there was a hidden feePros:The initial fee was very low and that was the determining factor for me renting. The car I reserved wasn't available but I received a free upgrade. The car had excellent fuel economy. The service was very friendly.Cons:I didn't like the fact that I was hit with a mandatory insurance fee applicable only in the Dominican Republic. This really got me upset because it increased my rental fee by 33%. Other than that I will continue to use Alamo.Reviewed Jun 16 2016
review fromkayak
10.0
Pros:Staff was very friendly and helpful i have a great experience with alamoCons:I had last minute changes to my rental location Everything was very smoothly no complaints.Reviewed May 20 2019
review fromkayak
2.0
Pros:The staff working at Alamo are thieves. Worst service ever. Don’t rent from these people. I had a reservation and when they asked me to get their insurance policy, I told them that my credit card covers for it. The staff then said that they didn’t have any vehicles available. They want people to get their insurance by force. Don’t rent from them.Cons:Fire the Alamo entire staff there.Reviewed Feb 5 2020
review fromkayak
8.4
Awsome customer service despite I had to wait abouPros:The gentlemen were very courteous and apologetic for having me wait over an hour to complete my check in. But the check out was less the 5 minutes.Cons:The check in system is extremely tedious and long.Reviewed Oct 31 2016
review fromkayak

Where can I find Alamo hire cars in Santiago de los Caballeros?

Ave. Juan Pablo Duarte Casi, Alamo car hires

Address

Ave. Juan Pablo Duarte Casi

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday00:00 - 00:00

Address

Santiago Intl Airport

Hours

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Good to know

Most popular location

Santiago Intl Airport

Most popular car type

Luxury

FAQs about hiring a car from Alamo in Santiago de los Caballeros

  • Luxury (Chevrolet Tahoe or similar) is the most frequently booked car hire type from Alamo in Santiago de los Caballeros.

  • Alamo has 2 car hire locations in Santiago de los Caballeros. Take a look at our Alamo hire location map to find the best car hires near you.

  • Yes

  • Yes