Santiago de los Caballeros car hire

Santiago de los Caballeros car hire

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Santiago de los Caballeros, Dominican Republic
Jan 26 — Feb 2
Same drop-off
Santiago de los Caballeros, Dominican Republic
Wed 26/1
Noon
Wed 2/2
Noon
Driver's age:

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Santiago de los Caballeros car hire information

Pick-up locationSantiago de los Caballeros
Hire locations29
Airport locations23

Santiago de los Caballeros car hire reviews and directory

Rated no. 1
Alamo
Best rated
4.4 Okay (34 reviews)
2 locations in Santiago de los Caballeros
Alamo
Locations in Santiago de los Caballeros
  • 4.6
  • 4.6
  • 4.5
  • 3.9
  • 4.4
Recent reviews
2.0 MediocreJan 3 2022
They didn't have a car for me. I had to look with other companies and they never even called to let me know ahead of time
8.0 ExcellentJun 27 2021
The staff was friendly and helpful. The dropped off of easy.
6.0 GoodDec 17 2020
We we’re lied to about the deposit, on top of being charged for a full tank of gas when it was returned full. Horrible experience
10.0 ExcellentOct 5 2020
They doing a excellent job in the process to give you a car you like
9.2 ExcellentFeb 8 2020
Friendly staff, nice SUV for the price.The reservation was for a midsize SUV. I was first offered a Suzuki Vitara. Smaller than what I reserved. They did switch me to the vehicle I requested.
2.0 MediocreFeb 5 2020
The staff working at Alamo are thieves. Worst service ever. Don’t rent from these people. I had a reservation and when they asked me to get their insurance policy, I told them that my credit card covers for it. The staff then said that they didn’t have any vehicles available. They want people to get their insurance by force. Don’t rent from them.Fire the Alamo entire staff there.
2.0 MediocreFeb 2 2020
I made a reservation at the company to pick them up in Santiago de los Caballeros when he arrived at 4 in the morning, the person who is on duty tells me that he does not have a car available to give me to me and it also happened to my aunt who also traveled together , which had no car for either of us, I don't know what happened because they sent the money saying that the car was going to be ready waiting for us to reach the Dominican Republic.I made a reservation at the company to pick them up in Santiago de los Caballeros when he arrived at 4 in the morning, the person who is on duty tells me that he does not have a car available to give me to me and it also happened to my aunt who also traveled together , which had no car for either of us, I don't know what happened because they sent the money saying that the car was going to be ready waiting for us to reach the Dominican Republic.
2.0 MediocreJan 2 2020
Went to the airport counter. Was told no car available even though haf confirmation email and number. All plans spoilt. Cannot believe this
3.6 MediocreDec 17 2019
Trying to not cancel reservations for nothing, they cancel mi reservations and I went at airport no body can pick me up, I had to go to another company to rent , and pay a lot of money, know difficult I used Alamo again, no very good experience!
2.0 MediocreSep 24 2019
NothingI Didn’t rent the SUV. They didn’t have the SUV reserved plus if wanted the SUV reserved, I needed to pay more. They wanted me to pay more than the price reserve.
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Rated no. 2
Enterprise
7.6 Good (2 reviews)
1 location in Santiago de los Caballeros
Enterprise
Locations in Santiago de los Caballeros
  • 8
  • 8
  • 8
  • 7
  • 7
Recent reviews
10.0 ExcellentJan 2 2021
Friendly and ready, not pushy.
Rated no. 3
Dollar
7 Good (3 reviews)
1 location in Santiago de los Caballeros
Dollar
Locations in Santiago de los Caballeros
  • 8
  • 7.3
  • 6.6
  • 6.6
  • 6.6
Recent reviews
3.2 MediocreFeb 28 2018
Reserved a Tahoe or equivalent got a Hyundai TucsonHonestly nothing about this rental was goodThe scamming at counter by Daniel. Being charge for want I book but given a smaller car. Listening to Daniel the scammer tell his coworker to get the smaller one so they make more money. I don’t speak much Spanish but I understand it. So listening to it happen in my face was horrible. When dropping the car off no one was there. It took me an extra 30 minutes just to find out I have to park the car in the parking lot and leave key and ticket in drop box behind counter. All the other companies had employees present but dollar did not... first and last time I use them. Even if I see a deal I will just pay more for the better customer service and better treatment.... Bottom line avoid dolar rental in Santiago Dominican Republic and use others
8.0 ExcellentJun 11 2017
It was a nice car, very clean and the employees were very helpful
Rated no. 4
E-Z Rent-A-Car
7 Good (2 reviews)
1 location in Santiago de los Caballeros
E-Z Rent-A-Car
Locations in Santiago de los Caballeros
  • 7
  • 8
  • 6
  • 8
  • 6
Recent reviews
4.0 OkayMay 19 2019
They wanted to charge me a lot more than what the Expedia reservation said. Almost double the amount! On top of that, they required you to add a $25 dollars per DAY insurance even after buying my own insurance online which covers up to 40k on international accidents.
Rated no. 5
National
6.8 Good (2 reviews)
2 locations in Santiago de los Caballeros
National
Locations in Santiago de los Caballeros
  • 7
  • 7
  • 6
  • 6
  • 8
Recent reviews
4.8 OkayAug 31 2016
Slow to pick up car.Good car conditionsvery slow proccess to pick up car. around 1 hour waiting.
Rated no. 6
Ace
6.7 Good (6 reviews)
1 location in Santiago de los Caballeros
Ace
Locations in Santiago de los Caballeros
  • 7.3
  • 7
  • 6.6
  • 6
  • 6.6
Recent reviews
2.8 MediocreFeb 28 2017
Poor pick up / great returnJoel Batista, the gentlemen that I returned the car to was simply amazing. He is very kind and always goes above and beyond to accommodate all clients.Ms. Marte, the attendant on duty when I picked up the car was extremely rude, sarcastic and very unprofessional. I have been renting from Ace for years at the same location and every time she is working at the time I pick up my rental she always makes a problem out nothing. I have dealt with many Ace attendant and never had a problem with any of them except for this particular person.
2.0 MediocreDec 6 2016
Can't rent from KAYAKNothing. I showed up at the airport and there were absolutely no vehicles available for me to get home at 3:00 am. Thankfully I was traveling with a group and they took me home.For the second time in as many trips when I get to the airport at 3:00 am my rental is not available, last April I rented through KAYAK and when I showed up to pick my vehicle all they had for me was a compact car in lieu of the small SVU that I reserved. Not only that, the next day I was responsible for returning the temporary rental back to one of their offices to then pick up my reserved rentals, so basically I wasted my first vacation day dealing with my rental. This time around, I said okay Alamo is definitely not the way to go so let me try ACE, but little did I know this was going to be even worst. After waiting for over 20 minutes to be helped, I was flat out told that my vehicle was not available and the only car available was a full size SUV that I would have to pay more for and I had to take their insurance as my Credit Card insurance was not enough for me to leave with the vehicle. So, this time around I was literally going to be stranded at the airport at 4:00 am unless I took the terms I was offered. Can you imagine, how I would have felt had this not been my country of origin, or if I wasn't traveling with family members that eventually took me home and helped me get a rental at a different place the very next morning. I would never, ever in my life rent from KAYAK again.
5.6 OkayOct 30 2016
No signs to the airport. Filled the car up before I dropped it off and then the agent told me it was not full. Had to pay almost twice as much than the original reservation price.
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Rated no. 7
Thrifty
4.8 Okay (1 review)
1 location in Santiago de los Caballeros
Thrifty
Locations in Santiago de los Caballeros
  • 6
  • 6
  • 4
  • 6
  • 2
Recent reviews
4.8 OkayJan 3 2017
Kayak presents very deceiving prices compared to oCustomer services was very helpful in understanding the discrepancies in prices presented by Kayak and the real prices set by ThriftyKayak outdated prices and policies regarding car insurances in different destinations.
Rated no. 8
Economy Rent a Car
4.7 Okay (10 reviews)
1 location in Santiago de los Caballeros
Economy Rent a Car
Locations in Santiago de los Caballeros
  • 5
  • 4.6
  • 5
  • 4.6
  • 4.6
Recent reviews
2.0 MediocreMar 18 2019
NothingEverything. They have hidden Fees... And they customer services rep not even had a good attitude.
2.0 MediocreJun 6 2017
the economy shuttle never appeared I wait for 45 minute
2.0 MediocreMar 27 2017
Not pleasantThey had me waiting 40 min at airport for pick-up. When he finally came around he mixed up my name and left after I told him I wasn't "Ruben" then he came back around when he called back and noticed he had the reservations mixed up. Secondly I bought and reserved everything online including insurance. So I had 2 insurance policy's, one from my credit card and the additional and only option you can buy online. Once at the counter he was forcing me to buy THEIR insurance for some bogus reason about not being covered for third party which was untrue. The whole wait time and trying to scam me into purchase additional coverage for no reason I decided to go with a different company that gave me a better price while I was waiting for his pickup. Horrible experience, tons of wasted time and not transparent with prices.
4.4 OkayMar 9 2017
No pick up at airportCar worked but could have been a little biggerNo pick up at terminal had to pay $20.00 US dollars to have a cab take me the equivalent of a 1/4 mile and shady as hell. The store was closing even though it was supposed to be open 24 hours and the guy said you should have called
2.0 MediocreJan 30 2017
Never showed upWhen we booked our car with economy, there was no mention of the fact that the office was outside of the airport. We went up to the 12 desks of rental cars and asked where the Economy desk was located and one of the reps explained that a rep will meet you outside. We went outside and no one was there, so we went back k. After a couple of calls and another unsuccessful attempt to link up with Economy outside the airport, we decided to go back in and book with another car rental company (as thankfully cars were available). We had to pay over double the price of what we reserved on Economy. Terrible experience!
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Rated no. 9
Budget
4.7 Okay (8 reviews)
2 locations in Santiago de los Caballeros
Budget
Locations in Santiago de los Caballeros
  • 5.5
  • 4.7
  • 5
  • 4.7
  • 3.5
Recent reviews
2.0 MediocreMar 10 2018
The experience was horribleI liked nothing about it.When I went to pick up the car they were charging me a total of $488.00. When I reserved it total was only $177.00. They representative told me that Kayak is a 3rd party and that they do not honor whatever contact Kayak has offered me. I asked him to see the contact and it said no such thing. They are bad for business.
5.6 OkayDec 30 2017
OkService was quickThey tried to charge me for the windshield being chipped even though it was obvious those were there previously. Pay attention to every single detail when you pick up the car because they will charge you for ANYTHING when you drop it off.
6.8 GoodMay 4 2017
Good!!Good customer serviceI would like to know why the price comes much bigger when you finalize than the first price when you reserved?
2.0 MediocreApr 16 2017
They try to Scam me To buy full coverage
4.4 OkayApr 3 2017
Too much moneyFriendly serviceWay too much for insurance on a crappy car. Car was slow, overhead inside light didn't work.
2.0 MediocreDec 19 2016
i made a reservation with insurance for 250 but when i got there they toll me that the insurance didt work in the country and want to charge me for the complete reservación 600
4.8 OkayDec 6 2016
Ok but nothing SuperThat it was located at the airport I was flying out ofNo Signs on where to drop the truck off once you arrive at the airport and no parking by The kiosk and agent took much longer than expected had to be rushed before flight took off
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Rated no. 10
Hertz
4.4 Okay (16 reviews)
1 location in Santiago de los Caballeros
Hertz
Locations in Santiago de los Caballeros
  • 5.1
  • 4.4
  • 4.2
  • 4.3
  • 4.3
Recent reviews
1.9 HorribleAug 10 2021
They don’t have what you rent and do nothing to help you They don’t help at all to offer you a solution. And you are there, in the middle of the nothing with your whole family loosing 3 hours trying to get a car somewhere; of course, now you have to paid whatever they want to charge you
2.0 MediocreJul 4 2021
We never got the car rental. Because the person who support to attend was not there. So we have to rent another car from another agency. So I want to make sure I get my deposit money back.
6.0 GoodMay 2 2021
Car was fine. They had a very limited selection and had to force upgrade me (which cost me more in gas).They did NOT accept the Allianz insurance I had purchased online via Kayak and insisted I purchase their insurance. This more than doubled the cost of the rental. Allianz did refund me, but Kayak should not offer this option if Hertz will not accept it.
2.0 MediocreApr 19 2021
No similar cars available even with a reservation and they try and charge you literally triple at the airport.
2.0 MediocreApr 15 2021
When we went to pick up the car, we were told that they didnt have any cars available. There were others cars on the lot at a much higher price. Very disappointed as we were on vacation and were left in limbo at the last second.That they would’ve notified us ahead of time of the availability of cars. At a minimum they should had let us rent a car of our choosing at the same or lower rate as our reservation.
2.0 MediocreApr 12 2021
Nothing at all, I was supposed to get a certain car and it was not available at all. So I had to go to another company and pay more money.Give the client was he us paying for.
6.0 GoodMar 11 2021
explains to costumer if u pick up a car certain time u has to returne a the sane time because you will be charge a whole day u not !!!
4.0 OkayFeb 18 2020
staff was helpfulthe insurance is three time the amount of the car and it does not say so at the booking. made me pay more :(
9.6 ExcellentJan 29 2017
Pickup in SantiagoIt was easy to get to and it was fast to pick up the car. They also offer a wifi hotspot instead of GPS which we loved. The whole two days we had the rental we had access to wifi to use google maps and to be connected to our family abroad.There was an airport tax applied to our reservation that was not part of our original booking. It was about an extra $10 so it wasn't a big deal, but I would have preferred to know all associated fees upfront.
2.0 MediocreOct 22 2016
PooooooorI like when I made the reservationWhen I paid almost double at the end
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Rated no. 11
Europcar
4.3 Okay (6 reviews)
1 location in Santiago de los Caballeros
Europcar
Locations in Santiago de los Caballeros
  • 4
  • 4.3
  • 4.3
  • 4.3
  • 4.6
Recent reviews
4.0 OkayFeb 21 2019
Because I purchased insurance thru the the web while making my reservation I was forced to do a 1500 usd damage deposit, the car was filthy and looked like it went 10 rounds with mike TysonA different rental car company,
2.0 MediocreJul 18 2018
nothing
2.0 MediocreJan 3 2018
The worst in service when l get there nobody's was at the counter l tried to call no answer l got stuck at the airport. Never again.
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Rated no. 12
Avis
2.8 Mediocre (6 reviews)
1 location in Santiago de los Caballeros
Avis
Locations in Santiago de los Caballeros
  • 3
  • 3.3
  • 2.3
  • 2.3
  • 3.3
Recent reviews
4.0 OkayMay 2 2021
You sell an insurance that Avis does not accept. I wasted $99 on Allianz insurance at the time of my booking and ended up having to pay almost triple for their insurance.
2.0 MediocreMay 31 2019
The car itself was fine.The entire check-in process. Upon arrival they told me that my reservation was "incorrect" even though my confirmation email was correct and therefore they had to "charge me more for the correct car"
2.0 MediocreMay 24 2019
Nothing I had a reservation, arrived to the counter at 230am after my arrival, and was informed they did not have a car for me, seems to be a common occurrence there were other people on the flight in the same situation, I ended up paying double and a drop off fee to get a cat to get to cabareteDone the job correctly and had vehicles there knowing you had reservations arriving at 230am in a foreign country this is totally un acceptable, I thought Avis was a class act and k a y a k was zero assistance
5.2 OkayFeb 6 2018
No one at the counterThe only thing I liked was that the vehicle was at the terminal, That's it.At the time of pickup the agent was really aggressive on trying to sell me additional coverage that I didn't want, at one point he suggested that I was being cheap, which I thought it was very unprofessional. At the time of drop off, no one was at the counter, another agent from a different car rental company was able to get in touch with the agent for Avis and told that person to tell me that he was going to be there in 5 minutes, 45 minutes later, still no show, I had to leave the paperwork and keys at his desk so that I wouldn't miss my flight. EXTREMELY DISAPPOINTED!!!!
2.0 MediocreJan 17 2018
Worst experienceWorst service ever, reservation was for 12/26 at 9:00am, Insurance was paid, got to the rental place to pick up the car at noon and they told me reservation was cancelled andthere was no car available
2.0 MediocreJan 27 2017
Not happy with the Avis people in SantiagoNothing. Didn't end up renting from them. It felt like they were crooked and trying to rip me off.They didn't honor the reservation. Didn't except the Discover insurance or Visa insurance. Were going to charge me more than the reservation. Ended up renting a vehicle for a 3rd of the cost elsewhere.
Rated no. 13
Sixt
2 Mediocre (1 review)
1 location in Santiago de los Caballeros
Sixt
Locations in Santiago de los Caballeros
  • 2
  • 2
  • 2
  • 2
  • 2
Recent reviews
2.0 MediocreJan 19 2021
Some of the staff were helpful and apologetic about all the issues we encounter.The vehicle was not available at the time we landed. Had to get a cab to my hotel and come back the next day, we were a large family therefore very difficult to get to the hotel and back, especially as our plane arrived at midnight. The vehicle they gave us didn't have the proper license plate and the staff called me through my whole trip trying to have me come back for them to make do the paperwork. Also, they charge me bogus charges that were not included on my original reservation, on their words, those are country charges.
Sunnycars
3 locations in Santiago de los Caballeros
Sunnycars
Locations in Santiago de los Caballeros
Recent reviews
FlexWays
2 locations in Santiago de los Caballeros
FlexWays
Locations in Santiago de los Caballeros
Recent reviews
America Car Rental
1 location in Santiago de los Caballeros
America Car Rental
Locations in Santiago de los Caballeros
Recent reviews
INTERRENT
1 location in Santiago de los Caballeros
INTERRENT
Locations in Santiago de los Caballeros
Recent reviews
keddy by Europcar
1 location in Santiago de los Caballeros
keddy by Europcar
Locations in Santiago de los Caballeros
Recent reviews
L&M Car Rental
1 location in Santiago de los Caballeros
L&M Car Rental
Locations in Santiago de los Caballeros
Recent reviews
MEXRENTACAR
1 location in Santiago de los Caballeros
MEXRENTACAR
Locations in Santiago de los Caballeros
Recent reviews
NU Car
1 location in Santiago de los Caballeros
NU Car
Locations in Santiago de los Caballeros
Recent reviews
Payless
1 location in Santiago de los Caballeros
Payless
Locations in Santiago de los Caballeros
Recent reviews
U-Save
1 location in Santiago de los Caballeros
U-Save
Locations in Santiago de los Caballeros
Recent reviews
97 travellers who hired a car in Santiago de los Caballeros gave the car agency they used an average rating of 4,7

Car hire locations in or near Santiago de los Caballeros

Good to know

Most popular car type

Intermediate

When to book a car hire in Santiago de los Caballeros

Average daily price per month
Car hire prices as pick-up date approaches

Top tips for hiring a car in Santiago de los Caballeros

  • While there are public transportation options within the city, securing a car rental in Santiago de los Caballeros is one of the best ways to guarantee access to the various attraction sites. Rental prices on the island are reasonable, making renting a car preferable in comparison with grabbing taxis and rideshares for your travels. What’s more, with a rental, you’ll have space to cart along any gear you may need for the day. If you choose to take a day trip to Puerto Plata along the seacoast, which is roughly between 1h and 1h 30min north, a rental car gives you the flexibility to make the trip on your own time. Alternatively, if you choose to explore some of the local wildlife parks, a car will get you there.
  • To pick up your Santiago de los Caballeros car rental from the Cibao International Airport (STI), also known as Santiago Airport, you’ll need to head toward the exit of the main passenger terminal. On the right, before leaving the building, there are desks for rental companies that include Hertz, Budget and Enterprise, among others. Within the city, there are additional rental locations, including both Budget and Alamo on Ave. Juan Pablo Duarte.
  • While driving in Santiago de los Caballeros, you’ll want to stay attentive to the roads and other drivers, as locals tend to have a more relaxed approach to complying with traffic laws. Also to note: If there is a traffic accident, regardless of who is at fault, typically all involved parties are apprehended until the details can be worked out and the matter is resolved. So, should your trip include traveling through the mountains or navigating more rural roadways, you’ll want to stay particularly vigilant. It is also highly recommended that you secure the proper insurance for your rental.
  • A majority of the working population in Santiago de los Caballeros commutes to work via car, which means that the hours just before and just after the normal workday can increase the time spent commuting. If your schedule allows for flexibility, we recommend hitting the road outside of these rush hours, which are typically from 7:30am to 9am and then again from 4:30pm until about 6pm.
  • Book your car hire in Santiago de los Caballeros at least 2 weeks before your trip in order to get a below-average price
  • Intermediate car hires in Santiago de los Caballeros are around 3% cheaper than other car types, on average

FAQs about hiring a car in Santiago de los Caballeros