2.0
Be prepared to spend 2x as much for your car than what’s quoted online.Reviewed May 11 2022
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1.9
they are not helpfulReviewed Sep 23 2021
review from![kayak]()
2.0
Pros:Got a good deal on the price.Cons:Annoyed that the customer representative wouldn't change the fuel level on the document. Said that the car has sensor and the computer would pick up the fuel amount. I doubted what he said so I took a picture of the fuel gauge at the beginning of the rental. Upon return of the vehicle they tried to charge me 77 bucks for refuel fee. Luckily I showed them the picture I took before so they cancelled the charge. Didn't know if the guy was trying to screw with me or what.Reviewed Jun 27 2021
review from![kayak]()
2.0
Pros:They weren't open at all.Cons:Accurate available times.Reviewed Aug 31 2020
review from![kayak]()
2.0
Pros:I showed up to the designated location to pick up my reserved rental car and found the branch closed. I had confirmed my reservation the day before. Other customers were showing up as well to drop off their vehicles but the building was locked. When calling Alamo's main customer support line, I was placed on hold for more than 30 minutes. The representative that helped us could not provide us with an answer as to why the location was closed. They did not offer any solutions other than to drive to a different location which would take us an additional 45 minutes to arrive.Cons:Customer service on all levels. There are no guarantees with this company even when you have a confirmation number. I highly recommend using an alternative car rental company.Reviewed Aug 25 2020
review from![kayak]()
2.0
Pros:I liked nothing. This location was closed due to Covid 19, but on the website still allowed you to book rentals! We calling to verify and confirm only an automatic service was available. When we got to the office there was a note saying go to a different sister station to get rental services.Cons:Any changes should be notified to customers right away!Reviewed Jun 22 2020
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2.0
Cons:They could not take my debit card, so I could not do business with them. I found another car rental place.Reviewed Dec 6 2019
review from![kayak]()
6.0
Pros:Friendly staffCons:The car had only 1/2 tank of gas, but they checked me out saying it was full. They did not give me any paperwork identifying me as a valid renter. Likewise, there was nothing confirming rate. When I returned the vehicle they initially charged me for fuel, even though I returned the car with more!Reviewed Sep 20 2019
review from![kayak]()
6.0
Pros:Pick up location was convenient. First car had several dings/scratches, and the inside was dirty and stained. We asked for a replacement and received a different vehicle right away. Car wasn't super comfortable for a road trip, as planned, but it worked. Drop off was super easy.Reviewed Aug 3 2019
review from![kayak]()
10.0
Pros:Quick pickup, very friendly staff, and the car was in perfect condition and gave us zero problems. Will rent from them again!Cons:Everything went perfectlyReviewed Jun 3 2019
review from![kayak]()
10.0
Pros:Overall when I entered the store the individual was who assisted me was very customer service oriented. They made sure to review all the details with me and answered all of my questions. It was such an easy process.Cons:Maybe have coffee or water for folks who are waiting in the lobby? I mean not necessary, but I'd appreciate a cup of coffee or water.Reviewed May 21 2019
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4.4
Pros:Good quality car with many nice amenitiesCons:Drop off staff was rude/unhelpful, and they charged me 2 extra hours even though it would have been impossible to drop it off earlier since the location was closedReviewed Apr 4 2019
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