Book Ace hire cars in Málaga

Málaga, AN, Spain
Oct 5 — Oct 12
Málaga, AN, Spain
Tue 5/10
Noon
Tue 12/10
Noon
Driver's age:

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
"Helped me changed"(in 610 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"didn't have the "(in 878 reviews)

Reviews for Ace in Málaga

Overall rating3.2 MediocreBased on 10 reviews
Cleanliness
4.4
Comfort
3.6
Overall
3.0
Pick-up/Drop-off
2.8
Value for money
2.4

Recent reviews

Traveller rating
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Find reviews that mention:
3.6
Disaster from the startCons:When I rented the car with ACE - there was NO mention that ACE is actually Gold Car in Malaga. When I tried to ask for help, no one knew what I was talking about and had never heard of ACE. I kept showing the confirmation, which clearly had the ACE logo, name and confirmation number. Not anywhere on my reservation did it state that Gold Car was a code partner. This debacle took over an hour to solve after I had to call the office (after waiting on hold for 45 minutes). Finally found the Gold Car pick up desk and was told I had to buy additional insurance, even though I bought insurance through Allianz once I rented the car, which cost an unexpected 150 Euros. The customer service woman at the desk was so unfriendly and clearly hates her job and made for an already frustrating experience completely unbearable. It was very difficult to find the car in the labyrinth of cars in the parking garage. no one was down there to assist. Once I finally found the car, I was shocked to see that it was a manual and not an automatic. Luckily, I know how to drive a stick but I kept thinking that if this were any of my friends, they'd be screwed since they don't know how to drive one. Again, there was no mention of this on the reservation or gave me an option to choose manual over automatic when i booked the car. My ability to drive a stick was my only saving grace in this whole unfortunate, unpleasant experience. I will never rent a car under these conditions again.Reviewed Nov 4 2017
review fromkayak
6.0
Pros:Staff was kind. in the mail "CarRentals.com Car Reservation - Ace Rent A Car Confirmation #CRV9189677" there was not mentioned the REAL car rental company which is was GOLD CAR, this time, we where looking for it more then 30 minits... I bokked the car and paid for the full insurance (11 EUR for each day) by the CAR RENTALs.Com, and payd for the CAR rental but at the GOLD CAR DESK I had to pay more 279,75 EUR, it wa snot mentioned when I booked the CAR on the rental Page.. COBERTURA Super Relax... 128 EUR... the mann at the service desk could not tell why we ned this... just we have to pay it... Especialy for the SMART RETURN... it was not easy to find the CAR KEY return DROP BOX... In that CASE naver again ACE... BR.Reviewed Jan 6 2020
review fromkayak
3.6
Worst pick upPros:Any good was overwhelmed by the bad, annoying and vacation-stealing problems. See below.Cons:Did not like taking a number to talk with an agent, but that was the start. 45 minutes later we went to get our car which was parked in a dark garage so we could not effectively inspect for damage. Rude worker responded “Habla espanol” when we asked where the exit was. Three miles into journey the car began to buck and miss when accelerating. Called company and after 1 hour they picked it up leaving me stranded without transportation. Three hours and four calls later a taxi picked me up to take me back to the airport for a replacement car. Almost 2 hours later, after line standing, I got a car that worked, but like it’s predecessor, was parked in a dark garage so again damage inspection was not feasible and later scratches were found that were there before we picked it up. This exchange took most of 1 day out of vacation. Not a happy camper.Reviewed Oct 18 2018
review fromkayak
2.0
Complete scamPros:That I hadn't actually put money down-that it was only a hold. That way I could walk away and find another rental car option.Cons:These were the main problems: 1) ACE is not ACE: That Ace was separately named GoldCar with no link anywhere showing that they were connected-I called their phone with no answer over and over. The signs at the airport for over 10 different rental companies-did not state that ACE was a part of Goldcar- in fact, nothing indicated that they were it. After spending 30 minutes asking different rental car companies who ACE was partnered with, I finally found out it was Goldcar. 2) BREAKING POLICY: They charged beyond what the booking fee was with a strange fuel policy charging me 140Euros (for a fiat) which was not on my booking. When I showed them my booking they still said "sorry, we are not ace so you'll use our policy instead." This was not what I signed up for. 3) DUBIOUS ADDED COSTS: They wanted a deposit of over 1,000Euros as security for the car, or a 60Euro insurance fee. This was far beyond what my full coverage 72Euro booking was supposed to be. I left in the end. KAYAK should definitely not work with such companies or advertise them as an option.Reviewed Oct 7 2017
review fromkayak
2.0
Terrible ExperienceCons:No one ever answered our call to pick us up at the airport. We were forced to find another company. I have traveled for 31 years and never had this type of problem.Reviewed Oct 10 2018
review fromkayak
6.0
Cons:It took me more than an hour to find and deduce that Goldcar was the intermediary of Ace, they had a little sign, hardly visible that said Rodeon. Price with Ace perfect. I decided for an upgrade at Goldcar (Rodeon) and it was ridiculous more expensive. A worthless GPS for 100€!!!. And I had to leave 2000$ for deposit plus €150 for gas, these amounts hopefully I'll get back to my credit card in a week.Reviewed Jan 7 2020
review fromkayak
2.0
Ace who?Cons:Arrived in Malaga to not find Ace. Not could I not find them but no one had even heard about them. Ended up renting a car from another company.Reviewed Oct 16 2017
review fromkayak
2.4
Cons:You should be more flexible towards customers who make a mistake while booking a carReviewed Nov 6 2019
review fromkayak
2.0
Stranded in SpainPros:NothingCons:When I tried to call them in Malaga, there was no answer. After 2 hours of trying to reach them, I took a taxi to there address. It doesn't exist. I called the main number in the US but could only get a voicemail. I ended up renting from another agency.Reviewed May 9 2016
review fromkayak
2.8
Surprise Charges and bad servicePros:Car was clean, comfortable and was able to take us to our desired destinations.Cons:Complete false advertising. i rented for unlimited mileage and was restricted to only 1000km for my travels. It was at least 100km to most of my destinations to my recent journey in Southern Spain. Ace Rental was not even the company i was to rent with and had to find out that it was actually Gold Car who had very poor customer service at the counter. The guy was a jerk and charged me an extra 60 Euros and would not telll me what for. I hated the service provided here.Reviewed Oct 23 2016
review fromkayak

Where can I find Ace hire cars in Málaga?

Av Del Comandante, Ace car hires

Address

Av Del Comandante

Hours

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Phone

+34 971 08 49 16

Address

Crtra Guadalmar, 17

Hours

Monday07:00 - 22:00
Tuesday07:00 - 22:00
Wednesday07:00 - 22:00
Thursday07:00 - 22:00
Friday07:00 - 22:00
Saturday07:00 - 22:00
Sunday07:00 - 22:00

Phone

+34 902 36 06 36

Good to know

Most popular location

Crtra Guadalmar, 17

Most popular car type

Economy

Top tips for hiring a car from Ace in Málaga

  • Economy car hires from Ace in Málaga are around 31% cheaper than other car types, on average

FAQs about hiring a car from Ace in Málaga

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Ace in Málaga.

  • Ace has 2 car hire locations in Málaga. Take a look at our Ace hire location map to find the best car hires near you.

  • Yes

  • Yes