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Pros: "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"

Pros: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Cons: "In-flight entertainment films were a bit limited"

Pros: "Crew was amazing!"

Pros: "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
Cons: "Foot rest in economy, gluten free meal is poor (except bread)."

Cons: "The plane was late to fly. All the passengers were in, and we were ready to take off, but we kept sitting still for 30 minutes for no reason. Though the plane was not late at the end, as we landed on time."

Pros: "Departing on time"
Cons: "Food"

Pros: "Everything"
Cons: "Everything"

Pros: "Every thing about my trip"
Cons: "The mashing not working in the airport in Istanbul for visa , and the internet, if u want the internet u need to have your phone active to get the code to put on so you get the service internet!!!! Same with a visa !! And since we are more a resident we don’t have local # of Turkey"

Cons: "Seats are too cramped and not enough leg room. Plus our seats did not recline which is painful on a 10 hour flight. The flight attendants and front desk workers had an attitude as well."

Pros: "Service and food"
Cons: "None"

Pros: "Food, service, entertainment, cleanness of the plane"
Cons: "Too many announcements in the beginning of the flight."

Pros: "Large screens, reusable dishes + silverware"
Cons: "Plane was old, felt more squished and the seats did not decline. Also very note."

Pros: "Everything went well"
Cons: "One of my luggage is still missing"

Pros: "Likes: The staff were prompt and friendly. The food was more varied and imaginative than on other airlines. Also, the fact that you get a refund, without any hassle, if you need to change your travel plans, makes this airline unique."
Cons: "Suggestions: A few more centimetres of space between the rows of seats would work wonders. A piece of fruit (apple or tangerine) would add to the enjoyment of the food. A wider range and variety of movies would increase the quality of the entertainment."

Pros: "The landing takeoff was very smooth."
Cons: "The seats r too small. The food did not taste good. Wn I asked for snacks since I did not eat I was told there is nothing. No wheelchair service. I have never seen in my life such poor wheelchair service."

Cons: "The flight to Lviv was cancelled after 3 hours delay. All happens in life. But the only option Turkish airlines were offering is to fly the next day. I was flying to the funeral and this was not working for me (especially this was their second flight to Lviv cancelled - 2 in a row). The transfer desk didn't inform that there were two other flights going the same day of other airlines. When i approached to help me to go with a different airline the personal was very rude saying they will not help transferring the luggage and that they can't unload the luggage sooner than 3 hours after you go out of the security and passport control. When i asked to book to a different destination in Ukraine. It took 50 min at the desk to do it. Simply because 4 people at the desk were laughing and joking and nobody was concerned about the queue of over 40 people staying. After 30 min it turned out they've lost my boarding pass and it took 15 min to find it as one of the transfer guys managers simply took it to a different room... At the end when they found it it took only 5 min to do the work. I would appreciate more information from the desk about available flights and more support to manage the situation. I'm happy that people at the transfer desk are so joyful and happy it obviously helps to deal with the stressed passengers whose flight was cancel."

Cons: "It was a struggle to get our hotel from the turkish hotel desk crew. We were travelling from Cape Town to Toronto with a little baby and had a layover of approx 10 hours at Istanbul. They claimed that our layover was 9 hr 40 mins (and not 10 hours) and I had to argue before we finally got a transit hotel. Their customer service is poor."

Cons: "Long lines and very slow"

Pros: "Love it"

Cons: "The people at the counter for boarding were not really friendly. the plane was dirty and in my opinion old. It made a lot of noice."

Pros: "the crow"

Pros: "Extras provided - eye mark, socks etc"
Cons: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"

Pros: "The crew was kind and the food was good, the birding process was quick and easy."
Cons: "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."

Pros: "More leg room at my seat and crew was great"

Pros: "Food was tasty and fresh but staff cold and aloof"

Pros: "food is always good..crew too"
Cons: "why more spece in short hail flights then long haul??"

Pros: "Flush attendant tried his best.n"
Cons: "Not enough leg room so the plane felt claustrophobic even though there were 2 aisles."

Pros: "Food was pretty good."
Cons: "Crew was disorganized. Half the plane didn't get the bread that was supposed to be on the breakfast menu. Service was slow and not enough crew. Also had to wait 30 minutes to use the bathroom because the crew told me I couldn't go into the one I was already in line for and the other one was being cleaned. Seats were more cramped than most airlines (and I'm short)."

Pros: "All service, atention, food"

Pros: "food"
Cons: "Leaving 2 hours late from Istanbul and arriving 2 hours late at SFO, jeopardizing the Shuttle pickup arrangement."

Pros: "Trip was excellent. Plane was new and clean; good good; service very friendly."
Cons: "The delayed boarding and take off."

Cons: "They had to reset the entertainment system multiple times"

Pros: "Great entertainment, very friendly staff, decent quality planes , good beverages"
Cons: "below average food . Particularly for health conscious people."

Pros: "Service, food, entertainment is off the charts!"
Cons: "Seat comfort and legroom in Economy is below standards for even a domestic flight. Flew for over 21 hours on two concurrent flights and I was almost insane. Last leg was on Jet Blue and I felt like I was in First Class with their leg room and seats."

Pros: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."

Pros: "I always enjoy flying with Turkish airlines it is a breeze from check in all the way destination from food to entertainment it all runs so smooth I will fly with u any day so far that is the best"

Pros: "Accommodation for temporary delay"
Cons: "Lot of delays"

Pros: "Absolutely nothing, because it never happened."
Cons: "I don't like the fact that I'm stuck in a hotel in turkey without an inkling of when my flight will take off or if it will even take off. I was sent from desk to desk and everyone I spoke with said the same thing, "I don't know" , To every singlee question I had. I slept In the airport like a homeless person just to be shuttled around turkey afterwards in search of a hotel, and I say search because the shuttle that was provided went to 2 different hotels before we got to the one I'm in now. I'm disgusted, and afraid I won't even get a flight out of here."

Pros: "The crew is super. The food is good and the entertainment system is almost perfect (free WiFi will make it the best ever)"
Cons: "legs space, legs space and legs space. I will hesitate to pick up turkish only because of that. in long flights there are a lot of satisfaction factors but this is the most important one for me. if I have to get up every 20 min to stretch, it is not working."

Pros: "Transit was okay."
Cons: "Food was not accommodated - no vegetarian food provided."

Pros: "We flew a B777-300 on a 1 hour flight, a very interesting experience!"
Cons: "Boarding was not announced anywhere, it just started after people got up. Beware of this idiosyncrasy if traveling in Turkey. This has happened to me before."

Pros: "entertainment"
Cons: "Seating too narrow"

Pros: "Crew with genuine smile. Delicious food."
Cons: "Very narrow seatig space."

Cons: "Lack of meal options for second meal and under cooked meals."

Cons: "There is nothing I've didn't like"

Pros: "outstanding flight assistances, excellent food."

Pros: "It is on time, crew is professional. In general, the flight was ok."
Cons: "Pillows & blankets are not always available. Seats are not comfortable. More bread is needed for the breakfast meal."

Pros: "The food and empty seats to move away from a screaming child. The crew were polite and helpful."
Cons: "The flight was 45 minutes late and we were glad we did not have a connecting flight. We stood in the boarding line for a long time."

Pros: "Nice goody bags and special treatment for the kids, and thoughtful that they brought kid-friendly headphones. All the comforts the airlines used to give for free are still there on Turkish, with no extra charges for food/checked bags, etc. Great food, they got our special vegetarian meals correct (as opposed to a big hassle on another airline). Very comfortable flight."

Pros: "Crew was friendly, but dis not show Seating flexibility based on passengers spacing"

Cons: "Airline food could always be better. It wasn’t bad though."

Cons: "The entertainment did not work good the entire flight"

Cons: "Beef main course overcooked and dry."

Pros: "Planes were comfortable and well maintained."

Pros: "The take off and landing was peaceful and on time"
Cons: "I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say."

Pros: "Nothing"
Cons: "Leg room"

Cons: "On-time departure and arrival, clean and well-maintained aircraft, good crew, decent meals (2), very tight seating in Economy without much comfort."

Cons: "I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end."

Pros: "We landed safely. I like the A380."
Cons: "One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead."

Pros: "Friendly staff. Free drink and snack. Comfy seats and very easy boarding process"

Pros: "Everything"

Pros: "The crew was excellent and the seats are v comfortable"
Cons: "I cant really think of anything"

Cons: "Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front."

Cons: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"

Pros: "Food and Drinks"

Pros: "Superb seats. Wide, enough length to strech the legs. Good entertainment - overall - loved it!"
Cons: "Food could be a bit tastier ..."

Pros: "The crew, both in SFO and on board where e excellent. We were well taken care of, in both area's. The service on the plane were top notch, anticipating our every need. The food was yummy and the entertainment great!"

Pros: "Flight was comfortable and quick."

Pros: "Almost everything."
Cons: "Length of flight (out of Lufthansa's control, of course), temperature (a little too cold), food carts hitting people."

Pros: "Smooth flight. Great food and drinks. Very helpful staff."

Pros: "All good"
Cons: "Nothing"

Pros: "They held the plane for some of the passengers that were delayed."
Cons: "Everything was fine"

Pros: "I boarded despite being very late from connection"
Cons: "Very stressful to make the late connection. Lost bags due to short connection expected but not well enabled. No communication until I initiated call following day despite submitting lost baggage form. Seats are too close together - when reclined in front I could not use my laptop as not enough space to open my screen. Was able to move to a different seat to ok."

Cons: "Missed so there was none Spent night in Minic"

Pros: "Friendly crew and great food. Didn't have to wait long to be boarded."

Cons: "I was waiting over 1 hr for my l"

Pros: "We liked it all. Great flight!"
Cons: "The big layover but even that worked out well"

Pros: "The crew was nice"
Cons: "The boarding process and the fees"

Pros: "Fast boarding."
Cons: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."

Pros: "The crew helped my mom very much with her ansiery and were with her at all times."
Cons: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."

Pros: "Staff were nice and friendly."
Cons: "The plane was dirty. The seatback was not clean, and the tray table was stained. The 9-hour flight did not have any USB ports or outlets for charging. The touchscreen did not work well, and my seat would not move forward or back without me pushing or pulling it. This"

Pros: "It was an overall good experience. Very well organized. Since both legs of the flight we're half-empty, it was easier on the crew too. They were nice and helpful. Everything very clean. Entertainment choices were good. Had an excellent entertainment system."
Cons: "Food was kind of bland."

Pros: "Good service"

Pros: "Keeping in mind it was an economy class, I thought the flight was fine. Decent food. I would have preferred some with a heavy cheese sauce. I had gotten sick in Egypt and I felt lousy (dizziness and headache). Despite my physical condition I thought the flight was okay. Crew were professional and airplane was clean. Beer to drink. Other than the fact I was sick, I enjoyed the flight."
Cons: "The dinner option was okay. I felt the heavy cheese sauce pasta was a bit too rich. Other components to the dinner was fine."

Pros: "All good - flight, service all great!!!"

Pros: "Very professional and nice crew. Clean and new planes."
Cons: "Flights are never on time, seats are extremely small and planes are very often full. Not enough storage for carry on."

Pros: "The entire crew was very professional and friendly, and I could tell that each one of them really liked their job. I am a seasoned traveler and have flown in the past on every major and minor airline, and I have to rate my flight LH424 from Munich to Boston as one of the best."
Cons: "I cannot think of a thing that I did not like."

Pros: "Made tight connection. Slept entire trip"

Pros: "The flight was right in time and the crew was good."
Cons: "I couldn't get my phone to connect to the wifi."

Pros: "on time"

Pros: "Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack."
Cons: "Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow."

Pros: "they were on-time and we got from IAD to FRA in one piece."
Cons: "you had to pay $35 ahead of time just to select your seats...they only allow 1 checked bag, half the flight was empty in eco plus but they still wanted you to pay to "upgrade", integration with UAL is cumbersome and difficult as you cant manage both legs of a UAL/LH flight from one carrier. Overall mediocre but hey - Cheap fares, you get what you pay for."

Pros: "The check-in and boarding was fast, easy, great. The crew was very nice and good. The overall service was excellent."
Cons: "the food was on medium level compared to other airlines."

Pros: "Quick and efficient boarding. Crew was friendly and attentive."
Cons: "Older airplane that could use some renovations in the interior."

Pros: "Cleanliness, entertainment"
Cons: "Food and legrooms have to be the worst in international flights."

Pros: "excellent dinner selection movies and on screen entertainment were great"
Cons: "2 hour wait on tarmac in Dulles for weather no one in the crew could tell us where our connecting gait was or whether we would have enough time to make it"

Pros: "Not much. Pretty miserable round tip MCO-FRA-DXB-FRA-MCO."
Cons: "747 Economy seating a nightmare. No leg room especially when the seat in front goes to full recline. Had to use reading glasses to see video screen. Entertainment selections limited compared to other airlines in the trans-Atlantic market. Food bland, borderline edible. Cabin crew just going through the motions. Not at all friendly. Won't fly Lufthansa again."

Pros: "Nice staff"

Cons: "It was a problem with one passenger, she came from another row and take two seats close to me and my daughter, she wanted to fly with comfort, so I told her it is not nice, this is not her seats and I have a kid with me and she should share wirh another people too, butshe was freeked out because I did a comment, than she asked me what country I'm from and I told: Russia. So she told me she could see why I so unclever...all Russian the same and laughing on me. I didn't expect so racist behavior and I stopped any conversation and complained to flight attendant. And I was double surprise! She went to her talked with her and than tell me that she could take any place she wants and she never told me any racist words, and maybe I'm a lier. I was so upset and I told a passenger that I can go to court when get back to US, she was really scared now and start sorry! But it was to late to sorry! When I asked flight attendant to sorry, she told she do not sorry!!! The flight was Monday October 3rd 2016 Lufthansa 459 San Francisco -Munich, name of flight attendant Eva-Katherine Pfaffel, the passenger seat 44 Diana or E I think, they didn't provide me information about name or her seat. The flight attendant told me it is not big dealing, maybe for Germany it is ok, but in US it is really rude, original I'm from Russia, my daughter too, additionally she is black, it will be really good if I never feel this again, I was in really helpless situation. It is really unpleasant when you spend money and get neglect."

Cons: "Allow business passenger to use front bathroom."

Pros: "The crew was very kind"

Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Pros: "Professional crew. Good simple check in."
Cons: "Nothing."

Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"

Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."

Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Pros: "Crew was nice and pleasant"
Cons: "Flight very late"

Pros: "Great plane and staff"
Cons: "Delayed"

Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Pros: "Nice attention and good food. Plane and seats are confortable"

Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Pros: "Everything OK"

Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Pros: "Light snack and complementary wine"

Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"

Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Pros: "The entertainment options were good."

Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."

Cons: "infotainment was down. Lost my luggage the flight was delayed"

Pros: "Left ontime and service was excellent."

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Cons: "Food"

Cons: "Bit cramped for space"

Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Pros: "Everything"
Cons: "Nothing"

Pros: "The supplied pack of toothpaste/toothbrush"

Pros: "Good multi media access and content"

Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Pros: "Nothing"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Cons: "Long stop over at Schiphol. Too Long!!!!"

Cons: "The bags where damaged from the staff"

Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."

Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

Pros: "Very good flight, excellent service and good food."

Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Cons: "I slept didn't have snack offered and no entertainment"

Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."

Cons: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."

Cons: "Seat recline was broken- wouldn’t hold position."

Pros: "Na"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Pros: "Nothing"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."

Cons: "Seats were too close together."

Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."

Pros: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Cons: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."

Pros: "I like the comfortable seats"
Cons: "Service lag a little"

Pros: "Great newer plane, great service!"

Cons: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."

Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."

Pros: "Great crews, excellent customer service"

Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."

Cons: "Plane is old and entertainment facilities are no longer appropriate"

Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."

Pros: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."

Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"

Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."

Pros: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Pros: "The crew"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."

Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"

Pros: "Food was good, crew was very professional and courteous. Flight was smooth."
Cons: "Coach was cramped and the video system didn’t work very well"

Pros: "Flight crew, pilot,food and entertainment options were great"
Cons: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"

Pros: "Great service"

Pros: "Modern aircraft with power, big screens etc"
Cons: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Pros: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Pros: "Everything was fine"

Pros: "Ok"
Cons: "Nothing"

Cons: "Screen broke half way through flight. Food was poor"

Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."

Cons: "Flight cancelled because of weather"

Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"

Pros: "The airplane have great entertainment system. The cabin crew are very nice."

Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

Pros: "The food, entertainment, and service. Waited for me after almost missing my flight."
Cons: "Nothing."

Pros: "The service"
Cons: "Nothing"

Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Pros: "Nothing special"
Cons: "They start serving late the apperitif before taking off and take it back right after."

Cons: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"

Pros: "Nice food Right in time Police and customs formalities easy"
Cons: "Poor comfort in business class No entertainment at all"

Cons: "Air France lost my luggage and they can't find it in the computer system."

Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."

Pros: "No delays, service with a smile"
Cons: "Nothing to report."

Pros: "Boarding was very efficient"
Cons: "Losing my luggage after checking it at the gate when volunteers were needed."