Guest reviews
Overall rating
6,4
Good
Based on 485 reviews
Cleanliness
7,9
Comfort
7,8
Pick-up/Drop-off
7,6
Value for money
7,9
Pros
"Easy to find, friendly staff."
(in 305 reviews)
"car was clean and very comfortable."
(in 734 reviews)
"Great price and clean."
(in 280 reviews)
Cons
"No communication, terrible customer service"
(in 81 reviews)
"Major credit card not enough."
(in 28 reviews)
"Did not find car rental place."
(in 28 reviews)
Recent reviews
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Find reviews that mention:
customer service
credit card
pick up the car
shuttle from the airport
returned the car
car was clean
friendly staff
car was dirty
rental place
car available
took over an hour
car insurance
great price
drop off the car
great car
car was great
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4,8
Cons: It should be noted at booking that miles are not unlimited. There’s a limit of 200/day and then you are charged $.25 a mile over. You can’t extend your reservation unless you pay double the rate for the extra day(s). I felt cheated out of more money and the deal wasn’t even worth it.
review from
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10,0
Pros: Great value for a great car
review from
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2,0
Pros: Upon arrival at the airport, I called ACE for the shuttle service. When the employee, Mike, picked up the phone he informed me that although I had a reservation, he had no cars available to me. He was not helpful for empathetic to my situation. I am requesting a refund of $100 for the difference.
Cons: Better customer service all around
review from
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5,2
First car didn't last long and was dirty
Pros: Price and hours were good. I had a flight that arrived at 1:50 AM, they stayed open till I got my car. After switching to different car after first had leaky tire, second car was very nice.
Cons: Car was full of what appeared to be cat hair. Luggage literally still covered in fine white hair. Car also had leaking tire. I had to return to rental location to switch cars. Second car was very nice.
review from
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8,0
Trip To Jacksonville
Pros: I rented from Ace Car Rentals during my last trip to Jacksonville so I was familiar with the procedure. Everything went as expected with this rental. I rented a Toyota compact car and it was quite nice.
Cons: The car that I rented had a half tank of gas and I was notified to bring it back with half a tank of gas. It would be more convenient to have a full tank of gas when the vehicle is picked up at the rental office.
review from
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2,8
Jacksonville FL- Never Again- Use an on airport car rental place!
Pros: Not much
Cons: I thought renting off airport might be cheaper. It was by maybe $5 total! You still get stuck with all the airport taxes in JAX. I went through 4 cars to find one that didn’t stick inside. Each car needed vacuuming too. Tread on front tires was poor and the wipers didn’t work well which I found out later. The cars are still a yearnir two old but higher mileage. All seats had stains on them. Never again.
review from
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2,0
Cons: Ace wouldn’t rent me the car because of the location I was going was out of Florida. The only selections I made were where wanted to pick up and drop off the car so I never considered it an issue. Granted this is on me, but there won’t be a second time.
review from
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10,0
Best car rental in Jax!
Pros: Ace is a hidden gem! I got an amazing deal on Kayak and was a little optimistic at first. But they had a shuttle that picked me up from the airport and took me to their lot. Even gave me a free upgrade! Don't even bother with the big name guys and the over-pricing at the airport car rental area. You won't be disappointed.
review from
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10,0
Cons: Through Kayak, I chose a Chevrolet Traverse or equal due to the great price that was offered. When I arrived for my vehicle, I learned that Ace doesn't have an SUV in that class and I was given Toyota Rav 4. With that, I chose to go down to a sedan. They were helpful with the switch and the car was in great shape.
review from
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2,0
Never got to experience it.
Cons: We were delayed by slightly over 2 hours and they gave away our car. So very disappointed.
review from
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8,4
Pros: I liked that they were open 24 hrs per day with a shuttle that was quick and efficient in getting me to and from the airport.
Cons: The company makes you check the rental car for dents or scratches before taking the car. When it is dark or raining, you can't really see very well, and I felt that I would be penalized if there were dents and scratches that I couldn't see. I think the company should take responsibility for evaluating the cars before they are rented and making note of dents and scratches.
review from
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10,0
Pros: Easy airport pickup- 2 minute shuttle ride
Cons: No complaints
review from
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10,0
Pros: Great value for a great car
review from
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10,0
Best car rental in Jax!
Pros: Ace is a hidden gem! I got an amazing deal on Kayak and was a little optimistic at first. But they had a shuttle that picked me up from the airport and took me to their lot. Even gave me a free upgrade! Don't even bother with the big name guys and the over-pricing at the airport car rental area. You won't be disappointed.
review from
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10,0
Cons: Through Kayak, I chose a Chevrolet Traverse or equal due to the great price that was offered. When I arrived for my vehicle, I learned that Ace doesn't have an SUV in that class and I was given Toyota Rav 4. With that, I chose to go down to a sedan. They were helpful with the switch and the car was in great shape.
review from
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10,0
Pros: Easy airport pickup- 2 minute shuttle ride
Cons: No complaints
review from
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8,0
Trip To Jacksonville
Pros: I rented from Ace Car Rentals during my last trip to Jacksonville so I was familiar with the procedure. Everything went as expected with this rental. I rented a Toyota compact car and it was quite nice.
Cons: The car that I rented had a half tank of gas and I was notified to bring it back with half a tank of gas. It would be more convenient to have a full tank of gas when the vehicle is picked up at the rental office.
review from
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8,4
Pros: I liked that they were open 24 hrs per day with a shuttle that was quick and efficient in getting me to and from the airport.
Cons: The company makes you check the rental car for dents or scratches before taking the car. When it is dark or raining, you can't really see very well, and I felt that I would be penalized if there were dents and scratches that I couldn't see. I think the company should take responsibility for evaluating the cars before they are rented and making note of dents and scratches.
review from
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4,8
Cons: It should be noted at booking that miles are not unlimited. There’s a limit of 200/day and then you are charged $.25 a mile over. You can’t extend your reservation unless you pay double the rate for the extra day(s). I felt cheated out of more money and the deal wasn’t even worth it.
review from
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2,0
Pros: Upon arrival at the airport, I called ACE for the shuttle service. When the employee, Mike, picked up the phone he informed me that although I had a reservation, he had no cars available to me. He was not helpful for empathetic to my situation. I am requesting a refund of $100 for the difference.
Cons: Better customer service all around
review from
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5,2
First car didn't last long and was dirty
Pros: Price and hours were good. I had a flight that arrived at 1:50 AM, they stayed open till I got my car. After switching to different car after first had leaky tire, second car was very nice.
Cons: Car was full of what appeared to be cat hair. Luggage literally still covered in fine white hair. Car also had leaking tire. I had to return to rental location to switch cars. Second car was very nice.
review from
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2,8
Jacksonville FL- Never Again- Use an on airport car rental place!
Pros: Not much
Cons: I thought renting off airport might be cheaper. It was by maybe $5 total! You still get stuck with all the airport taxes in JAX. I went through 4 cars to find one that didn’t stick inside. Each car needed vacuuming too. Tread on front tires was poor and the wipers didn’t work well which I found out later. The cars are still a yearnir two old but higher mileage. All seats had stains on them. Never again.
review from
-
2,0
Cons: Ace wouldn’t rent me the car because of the location I was going was out of Florida. The only selections I made were where wanted to pick up and drop off the car so I never considered it an issue. Granted this is on me, but there won’t be a second time.
review from
-
2,0
Never got to experience it.
Cons: We were delayed by slightly over 2 hours and they gave away our car. So very disappointed.
review from
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Where can I find Ace hire cars in Jacksonville?
1759 Airport Road, Ace car hire
Address
1759 Airport RoadPhone
+1 904 999 4994FAQs about hiring a car from Ace in Jacksonville
How many car hire locations does Ace have in Jacksonville?
Ace has 1 car hire location in Jacksonville. Take a look at our Ace hire location map to find the best car hires near you.
Does Ace have a car hire location at the airport: Jacksonville Airport (JAX)?
Yes
Does Ace offer shuttle or airport pick-up services from Jacksonville Airport (JAX)?
No (according to our data)