Book Ace car hires in Jacksonville

Pros: Staf was gruff about the mileage NOT being unlimited

Cons: Honesty from KAYAK and Carrentals.com BOTH sites stated the car was unlimited miles unless you checked BURIED inside of the small fine print you click on it states 100miles unless you are arriving via plane. This info should be UP FRONT and stated plainly instead of trying to be devious. I went to Enterprise directly and rented. I will NOT be using Carrentals.com nor KAYAK or it's affiliates for booking travel again, there are others out there that don't have to use devious business practices.

Cons: Staff was okay. When i arrived i was told i didn’t have the “unlimited “ miles... on the booking it was clear i did, but staff said i had to show proof of a “round trip” ticket. I asked where was the “miles” in the agreement and was told it’s in there. Before i even said to cancel my agreement was cancelled. The attitude was almost like “ ehh whatever” i went into the airport and went from another provider, and customer service was better and i even got a better car than ACE would have given me.

Cons: It should be noted at booking that miles are not unlimited. There’s a limit of 200/day and then you are charged $.25 a mile over. You can’t extend your reservation unless you pay double the rate for the extra day(s). I felt cheated out of more money and the deal wasn’t even worth it.

Pros: Upon arrival at the airport, I called ACE for the shuttle service. When the employee, Mike, picked up the phone he informed me that although I had a reservation, he had no cars available to me. He was not helpful for empathetic to my situation. I am requesting a refund of $100 for the difference.

Cons: Better customer service all around

First car didn't last long and was dirty

Pros: Price and hours were good. I had a flight that arrived at 1:50 AM, they stayed open till I got my car. After switching to different car after first had leaky tire, second car was very nice.

Cons: Car was full of what appeared to be cat hair. Luggage literally still covered in fine white hair. Car also had leaking tire. I had to return to rental location to switch cars. Second car was very nice.

Jacksonville FL- Never Again- Use an on airport car rental place!

Pros: Not much

Cons: I thought renting off airport might be cheaper. It was by maybe $5 total! You still get stuck with all the airport taxes in JAX. I went through 4 cars to find one that didn’t stick inside. Each car needed vacuuming too. Tread on front tires was poor and the wipers didn’t work well which I found out later. The cars are still a yearnir two old but higher mileage. All seats had stains on them. Never again.

Cons: Ace wouldn’t rent me the car because of the location I was going was out of Florida. The only selections I made were where wanted to pick up and drop off the car so I never considered it an issue. Granted this is on me, but there won’t be a second time.