Book Ace hire cars in Jacksonville

Reviews for Ace in Jacksonville

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car was cleancustomer service

shuttle from the airportcar insurance

get the carcredit card

car availableper day

great pricenever rent

friendly staff

2.0

Pros:Staf was gruff about the mileage NOT being unlimitedCons:Honesty from KAYAK and Carrentals.com BOTH sites stated the car was unlimited miles unless you checked BURIED inside of the small fine print you click on it states 100miles unless you are arriving via plane. This info should be UP FRONT and stated plainly instead of trying to be devious. I went to Enterprise directly and rented. I will NOT be using Carrentals.com nor KAYAK or it's affiliates for booking travel again, there are others out there that don't have to use devious business practices.Reviewed Jul 30 2020

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2.0

Never rent from ACE!!!Pros:Nothing.Cons:Cancelled my reservation due to going to pick up car and being told at the desk that 'unlimited miles' was up to 800. After the 800, it's 25 cents per mile. When explaining to the CSR that 'unlimited' doesn't contain a period at the end of the number, he got an attitude. Then became sarcastic with my wife saying we should've read the fine print. We shouldn't have to read the 'fine print' on something that says unlimited. Unlimited is infinite. He then proceeded to tell us it was the advertisers fault for putting unlimited in the ad and he wouldn't honor the unlimited ad. Personally, I think it's a scam and will be reporting it to the BBB to prevent others from getting ripped off.Reviewed Sep 5 2017

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2.0

Cons:Staff was okay. When i arrived i was told i didn’t have the “unlimited “ miles... on the booking it was clear i did, but staff said i had to show proof of a “round trip” ticket. I asked where was the “miles” in the agreement and was told it’s in there. Before i even said to cancel my agreement was cancelled. The attitude was almost like “ ehh whatever” i went into the airport and went from another provider, and customer service was better and i even got a better car than ACE would have given me.Reviewed Jul 6 2020

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6.4

Problems with car & Jax staff was dumbfoundedPros:PriceCons:Tires were near bald...did not notice till too late. Car would not start one nite on the road. No elect power..could not even take out of park gear to move to a better location. When we called Jax staff, their response was to drive it back to the airport. When we stated this would be a little difficult, they stated that they did not have a contingency plan for our scenario. I ended up troubleshooting myself and discovered a loose battery connection. Windshield water tank was almost out of water also. Maintainence procedures obviously very poor. I’ll rent from another company next time.Reviewed Nov 16 2017

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2.0

Never again... Jacksonville FloridaPros:We arrived and had no idea where or how to shuttle over as it was no where in the airport or on our paperwork. Called and waited for a half and hour for a shuttle. Arrived at Ace and was waited on by a David at the counter. Took us outside and showed us the car. It was a upgrade of what we had rented online. Asked him about it and he said well this is what I am going to put u in ..Don't worry about it. It was a black car. Car was flithy.Asked us to the car for damage in the dark. We found a few dings and he said come on it's a 2017 and anything less then a quarter don't matter. Went inside and he had both my husband and I sign papers to decline insurance as we purchased our own.Stapled a card and paperwork together and we left as we already had been traveling since 5 am and had two more hours to drive to our destination we were tired and disgusted but had to go. Days later I looked at my credit card bill online. He had changed me a upgrade x eights days. And also we were charged for the shuttle ride. I opened the stapled paperwork and sure enough he did. When we brought the car back it was someone different at the counter. I told her I never asked for a upgrade. Why am I being charged for one? She told me basically ..To bad u agreed to it right here. What this David did was lied to us and had us put our initial on something we thought was for declining insurance. Bottom line is ..He was to lazy to go out in the lot to get what we rented and gave us a car that someone just brought back. Previous people left paperwork in the glove box...I will never rent a car from Ace ever again.Reviewed Mar 2 2017

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8.8

Pros:Price was awesome and the car was very clean. Shuttle van was on site when we went to leave.Cons:Leaving: We were running a little late and the front office was locked and we had to go search for someone. We expressed we were running late and he was still very slow. We did make check in though by a minute. Arrival: The automated voice call in says the shuttle arrives every 12 minutes after 20 minutes of waiting I called again and this time was sent to the person at the desk who says you have to request a ride which is fine but not that was automated call said. They arrived within a couple minutes after we were instructed on the real way to get a shuttle.Reviewed May 29 2017

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9.6

Pros:Great Service, Good Deal on upgrade to Nissan Pathfinder. Very Close to airport! Very Friendly.Cons:N/AReviewed Jun 11 2017

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9.6

GoodPros:Excellent car. Pick-up at airport took qiure awhile, and the guy at the desk was just ok. The team on deck when we dropped-off was excellent...quick, polite, and had us at the airport in no time.Reviewed Dec 31 2016

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9.6

Best ValuePros:This was my absolute best rental car experience, ever! Easy pickup and drop off and an outstanding value.Cons:We should have been told to call for the shuttle upon arrival at the airport. Had to ask a friendly skycap.Reviewed Jan 5 2016

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10.0

Cons:Through Kayak, I chose a Chevrolet Traverse or equal due to the great price that was offered. When I arrived for my vehicle, I learned that Ace doesn't have an SUV in that class and I was given Toyota Rav 4. With that, I chose to go down to a sedan. They were helpful with the switch and the car was in great shape.Reviewed Apr 21 2018

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2.8

Jacksonville FL- Never Again- Use an on airport car rental place!Pros:Not muchCons:I thought renting off airport might be cheaper. It was by maybe $5 total! You still get stuck with all the airport taxes in JAX. I went through 4 cars to find one that didn’t stick inside. Each car needed vacuuming too. Tread on front tires was poor and the wipers didn’t work well which I found out later. The cars are still a yearnir two old but higher mileage. All seats had stains on them. Never again.Reviewed Jun 30 2018

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5.2

Off site, smokey car, really nice peoplePros:The people were very friendly and the shuttle arrived promptly. I wanted to be upset about off site service but the people were truly warm and friendly.Cons:Despite the location being 'at the airport' I had to shuttle off site to retrieve the car which was quite inconvenient. The car also had a smokey odor.Reviewed Sep 5 2016

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• What is the most popular car hire from Ace in Jacksonville?

  Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Ace in Jacksonville.

• How many car hire locations does Ace have in Jacksonville?

  Ace has 0 car hire locations in Jacksonville. Take a look at our Ace hire location map to find the best car hires near you.

• Does Ace have a car hire location at the airport: Jacksonville airport (JAX)?

  No (according to our data)

• Does Ace offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  No (according to our data)