Jacksonville car hire

Cons: nothing ! you book an intermediate and get a mini ! they would tell you the extra insurance you bought is worthless and you need their extra insurance. I refrain from doing business with dishonest companys.

Cons: The first car I was given was too small and not in good condition, with minor damage all around. I went back to the counter to point this out and was given a Mitsubishi Lancer, a good car in good shape. Very clean and nice.

Cons: Given car with low tire pressure light on and obvious transmission issues, car would stutter everytime when accelerating from a stopped position. Pick up was a hassle with constant up selling and having to do and answer items that I had already answered while making my online reservation.

Cons: Radio and blue tooth did not work.

Cons: It was mid-evening, probably around 8:00 pm or so when I returned my car. There was no employees in the return area to scan my paperwork & check me in. I thought this was odd. If Josh had not been there working, I don't know what I would have done. He wrote down the mileage & verified the fuel tank was full & wrote this down on a sheet of paper & instructed me to take it inside to the rental counter & tell them Josh helped verify everything. Why weren't any return staff on duty at 8:00 pm?

Cons: my friend got a mustang on the same dates for half the price I paid

Cons: I didn't like that I could not actually know the selection of cars before hand. For business I don't mind a random car, for fun, I want something specific.

Cons: Nothing

Cons: Jacksonville upped the rental amount by another $10 over what the rental agreement made through Kayak. In all, I ended up paying more than I had agreed to. Won't be using Dollar or Kayak, again.

Cons: Had a smoker car

Cons: They would not rent to me because my name on my driver's license Matthew did not match my credit card Matt. That is the first time that has ever happened. Never again Dollar.

Cons: They led me to believe I was getting a free upgrade, increased my price by $300, and tacked on an extra $120 when I returned the vehicle "because of airport fees".

Cons: The vehicle smelled very very strong smoke smell that didn't diminish at all! There was a large scratch on the vehicle we weren't made aware of that we noticed right away and took pictures of so we weren't charged for the damage.

Cons: Long check in process, more expensive than Zipcar, outdated GPS

Cons: I don't smoke and the car smelled like smoke. The roof was filthy and the car overall wasn't clean.

Cons: I don't know if it was the type of car or this car needed to be serviced, but the AC did not work well and in Florida a good AC is a must.

Cons: Ghetto!

Cons: The pick up location was disgusting. I felt I could not even sit down or set my things down because it was so dirty. There was confusion to begin with and Kiara and Charles assured me they would get the location return changed to the airport and they never did. Even called their office the day before to be certain. Poor professional service and frankly, this experience was enough to say, I will not use Hertz in my future travels.

Cons: Don't recall a problem.

Cons: The car was not in the spot where the rep told me it was. I had to walk back into the airport in order to get another car which made me late for my appointment. I was also overcharged!!!! They also did not inform you that they put a hold on your card prior to you renting.

Cons: lines were long, the manager was rude and spiteful and would do everything in her power not to rent the car by not accepting my debit card, or the credit card of a friend that was to rent the car with me.

Cons: The price was way too high-over $700 for a 10 day rental.We picked the car up in Jacksonville and dropped it off in Marble Falls, Texas.Drop off fee was excessive.

Cons: As usual, the gas game one plays with these companies. Having to find an open station at 4 a.m. on a Sunday can be a challenge and the alternative of paying for a full tank of gas regardless of how much gas one returns the car with makes that necessary.

Cons: Trying to extend the rental period using the call center was painful. The heavy foreign accent was difficult to understand in addition to the poor phone connection. I asked to receive an email to confirm the extension. Never got one. The price jumped from $267 to over $1000 when I dropped car off. I had to go to terminal counter to correct the error. Not difficult, but inconvenient.

Cons: car was not completely full of gas,not very clean ( interior ), out of wiper fluid and was smaller than the one I reserved even though the agent said it was an "upgrade"---this has happened on my last two rentals with Alamo

Cons: The only issue with the rental was that it wasn't obvious that you had to go inside the airport to the rental counter to pickup the contract and keys there. Being a Hertz Gold user, I'm used to making business reservations online and just picking up the car and going. Not a big deal, but would have a saved a trip to the rental car garage.

Cons: On the Alamo pickup they say I had not an insurance for third patry liability, and that the insurance that I had buought with kayak only covered my own car, in summary I felt tricked having to pay 2 insurances that make the car rental higher than the one of the competition, if I had knew this previously would not have rented with kayac or with Alamo. Make things easier and clear for costumers please.

Cons: Rented for a trip to Miami, but we had a hurricane so I couldn't go. So I was up charged for not driving to Miami, and charged for another day for not returning the car during the hurricane. Not really the car rentals co.'s fault I suppose. I guess the insurance sales pitch is standard, and even though I explained my Travel credit card covered the difference in insurance, they insisted I buy more. Also, tried to upsell me to a more expensive ride, once again standard MO at this price point...

Cons: The fact that Alamo was not aware that we took out an insurance via the Kayak booking. So we insured the car again, at Alamo. I realize this is our responsibility - yet you would expect them to have a note not to offer us insurance. Alamo was so courteous to credit the insurance after we discovered that - something they did not really have to do.

Cons: The dried vomit between the seats was an awful smell. Hard to believe someone at the company didn't pick up on it from the last customer before turning the car back over to someone else!

Cons: The airport representative was rude and ended up giving me a car on empty when the airport was 30 miles away from any gas station the night before a major hurricane was supposed to hit. I had to go to 7 different gas stations once I reached my destination on fumes! I couldn't find any gas stations at night so went to bed not knowing if I was going to be able to get gas the next day or break down trying. The next morning I woke up at 6am and luckily was able to get gas but WTF. Diane/ Dianna at the JAX Airport is a real piece of work and didn't even tell me the car had no gas in it. And at first she tried to put me in a minivan even though I reserved a small SUV. VERY UPSET.

Cons: the availability of the pickup was not good as my car was not ready at bookable time.

Cons: The main problem with local rental locations like this is when someone doesn't show up for work things don't run smoothly. I had to wait more than an hour for a full-size car and got an SUV instead, which I didn't want.

Cons: When I returned the car, I had two more days in town and inquired the price for renewing for two more days. It was about 20.00 per day higher than the original rate. A staff member (not the agent who was helping me) suggested that I would not find a lower rate. I found several much lower rates--some half the renewal quote. I think that when customers are returning a vehicle in a timely way and need to renew, they should be given some type of price consideration. After all, a customer in hand is worth--something!

Cons: Wouldn't accept my price I had reserved on line. I had to speak with manager. Poor service. Had to take the smallest car as they did not have my request. For Ultimate available even though reserved plenty time in advance. My opinion is he was shady and the place was unreliable. Would not go there again

Cons: spent 30 minutes trying to let them know i was going to be late because of our flight. could not get thru the phone system even tho i was told i was being sent to an attendant several time. after 35 min i hung up and grabbed an Uber. by the time we go there we had missed them. i then called again and finally got thru to a human who could do nothing for me except to ask me to call back in 2 days for the car i needed. I'll never rent from Enterprise again.

Cons: car pulled to the right, even after air pressure was checked

Cons: The windows were dirty and driving at night the streetlights and headlights refracted off the grime making visability an issue. I washed them the next morning.

Cons: tooo big

Cons: Having to pay more in drop off fees than for the actual rent.

Cons: Car was smaller than booked; had only 4 seats and tiny trunk (I booked a car for 5 passengers and 3 bags)

Cons: Picked up car at night. It was dark and I didn't know how to get out of parking area. No one advised me on route to take. When I got in the car the radio was on super rap music, volume real loud. At first it startled me because I was not familiar with car and how to turn off music. While driving on highway car would jerk from side to side. Told girl at return about it and don't think she even made a note.

Cons: They charged me a smoking fine and we didn't smoke at all in the car. We'd had it on an island and the return person stated the sand in the console was ashes and the car smelled like smoke. We explained that our luggage was in the car and has that odor, but he ignored and we were late for our flight. Followup has been horrible with no response from the company.

Cons: Effort could have been made to locate a car that would accommodate our needs as booked and pre-paid. Any caring for the customer's business would have been appreciated. Was told any adjustment had to be done after rental and upon return none was done.

Cons: There was NOTHING I disliked Best car renting experience I have ever had and I have rented a lot of car

Cons: Felt like I was being tricked into purchasing add-ons at pick up. Did not need to have SunPass activated for $20 when I could have paid $1 at the toll road. Was told that I "should really purchase more insurance" after I already purchased car rental insurance via Allianz through Kayak.

Cons: N/A

Cons: Second driver option seemed a little pricey.

Cons: The car had scratches abd dents all over it already. I took anvideo before we left incase they try to blame me for then exsiting dmg

Cons: At Jax airport rental counter, shared with Budget rac. No one at the rental counter. The Budget agents (3-4) said the Payless agent would be right back. I waited for 30 minutes. During this time, the Budget agents were chatting with each other and were very abrupt when I questioned the whereabouts ot the Payless agent. Finally, one of the Budget agents walked the 5feet to the Payless side and started my contract. I asked why they didn't wait on me before then. Got a blank stare in reply. Told Noel the agt. that I intended to file a complaint. She replied that. they required a paystub and utility bill in order to rent a Payless car locally but she would waive this because I didn't know of this and now aren't you happy. I told her no I was not happy, and this was a one way rental not a local rental. Overall I was treated horribly.

Cons: Cannot use company card to pay for rental and no information was given as to how big of a deposit they needed up front. Created a huge hassle at time of pick-up and ended up not even using the rental car due to difficulties in working out a payment solution.

Cons: There was no one at the rental counter when we arrived. This was at 1pm, during business hours. No sign on the desk saying "out to lunch" or "be right back"

Cons: Jacksonville airport locatin,slow service,car was not there after 2 hr waiting in line for never use this car rental company

Cons: The poor woman behind the counter was alone and trying to help 15 groups get their cars for a very busy weekend in Jacksonville. After waiting an hour and only 3 customers getting through the long line ahead of us we went with a different rental company

Cons: They did not have the vehicle I requested nor did they have anything similar and when I asked about it this was the reply "why do you think we are called Payless". They vehicle we did get was dirty and had stains all over the seats and when I tried to have the vehicle replaced they told me that was the only car they had available but still charged me the same rate. I will never use them again.

Cons: Pick up was a little slow. Drop off had an extra step having to take ticket to the counter inside.

Cons: Was not mentioned anywhere that I need a utility bill or bank statement to rent a car until the representative told me at the counter. Who keeps a paper statement in this modern age, when everything is online. That's s loss of my business.

Cons: Car was down to 3/4 of a tank.

Cons: Confusion on fuel surcharge. Caused an issue when I returned the car in Tallahassee.

Cons: I had to wait in line for 45 minutes before I was able to see an attendant (even though I had a reservations). That's the last thing you feel like doing after a long flight. I reserved a full size SUV, I requested something luxury and the ONLY full sized vehicle they had was a Toyota Sequoia. Next time I'll be renting a car with a company with more options for my to choose from.

Cons: I was never notified that the drop off location was closed. I had to return the car a day late and at a different location.

Cons: Car smelled like smoke, stains on back seat....employees at airport seemed disinterested. There was a lack of explanation for rental agreement before purchase. I purchased the rental through priceline and everything online went perfectly. Got to the airport and was told I had to put a $200 holding fee on my debit card and pass a credit check. None of these wold have been a problem with proper explanation beforehand, coold have went to another option. Normally I wouldn't have an issue but this time I was forced to have my brother be the primary driver on the rental agreement and pay with his credit card. I just feel like this is an issue I shouldn't have had to go through and avis and priceline need have better communication on the guidelines and perameters.

Cons: The Budget counter served 5 people to the Avis counter's 2. Agent was a bit unhelpful and mildly rude.

Cons: Nothing to not like

Cons: Dropping off system was little disorienting. I forgot my phone holder in the car because of that.

Cons: Long wait to get a rep, car smelled like smoke plus had 2 low tire pressure lights come on while driving.

Cons: Hard to find where they are. There was no sign as EZ car rental. That is Wally Park or something like that. My google map and tomtom navigation couldn't find the address what posted in Kayak.com. No greetings. No smile. Rude. When a agent and I inspect the car, she skip few thing I points abut dent chips crack. I had to make sure myself. Inside of car smells terrible. Car wasn't good condition also.

Cons: The time it took to deliver the car

Cons: I arrived at pick up location only to inspect vehicle and find that it smelled like vomit and the seats and carpet floors were stained...customer rep seemed disinterested and unapologetic...I canceled the reservation because they didn't have another comparable vehicle and they are still charging me $50 for canceling after I was inconvenienced and had to pay almost double at another location because of the short notice....will never use that company again

Cons: Car was a little dirty inside, but not bad considering it was a low cost rental.

Cons: The customer service was horrible. When I arrived there was a man working the desk and a woman walking around in back. It took him 10 minutes to log into the computer and when I asked if someone else could help in the mean time he replied he was the only one there. He had a terrible attitude and had no sense of urgency. When he finally got to me (20min later) he tried to give me an old mini van rental, stating that I wouldn't have to wait. I wanted the economy car that I had requested. Well that took another 20 minutes for him to continue with other customers before going out to pick out which car I would get (had to find it in the lot). Overall, I mentioned several times that I was on a schedule and had a reservation to get to. He didn't seem to care of take that into consideration at all. It took 45 minutes for me to complete my rental and get my car. I was late for my reservation and will likely not rent from this company again. A little extra money is worth my time and happiness.

Cons: They didn’t inform me that I need to vacuum first before return the rental car. They need to inform me before.

Cons: Auto smelled like cigarette smoke

Cons: There information is not accurate. It says at terminal not off site. Could not find at terminal was told to get on shuttle bus. Paperwork did not say to look for Wally Park bus. Only reason I booked with them was because I didn't want to go off site

Cons: Actual rental cost included a previously unknown $500 markup for security deposit. Did not find that out until after catching a shuttle from airport to the office site. Had to get a shuttle back to airport and rent from a different agency which added about 2.5 hours!!

Cons: Easy - just like the name - no problems!

Cons: Extra, hidden fees. Car was filthy and had no windshield washer fluid. My flight was delayed and I arrived 5 hours after my pickup time. They had canceled my reservation and charged me an extra $10/day “reinstatement fee” to rent me a vehicle.

Cons: We reserved an SUV. They did not have a SUV on their lot. We were forced into a smaller sedan. Not happy. Will not use you or your rental car company again.

Cons: Timeliness of shuttle pick up and rental pick up. Would have been excellent otherwise

Cons: Customer service and selection of cars

Cons: Could not get in contact after my plane landed Had to take a taxi to get to my appointment Never spoke with anybody When they answered the phone, they put me on hold then disconnected after several minutes Tried calling for 45 minutes before I took a taxi

Cons: Staff was okay. When i arrived i was told i didn’t have the “unlimited “ miles... on the booking it was clear i did, but staff said i had to show proof of a “round trip” ticket. I asked where was the “miles” in the agreement and was told it’s in there. Before i even said to cancel my agreement was cancelled. The attitude was almost like “ ehh whatever” i went into the airport and went from another provider, and customer service was better and i even got a better car than ACE would have given me.

Cons: Honesty from KAYAK and Carrentals.com BOTH sites stated the car was unlimited miles unless you checked BURIED inside of the small fine print you click on it states 100miles unless you are arriving via plane. This info should be UP FRONT and stated plainly instead of trying to be devious. I went to Enterprise directly and rented. I will NOT be using Carrentals.com nor KAYAK or it's affiliates for booking travel again, there are others out there that don't have to use devious business practices.