Guest reviews
Overall rating
6,2
Good
Based on 395 reviews
Cleanliness
9,0
Comfort
8,7
Pickup/dropoff
8,3
Value for money
8,6
Pros
"Car was clean and well-maintained."
(in 98 reviews)
"Nice car & quick service"
(in 70 reviews)
"Easy and great price ."
(in 46 reviews)
Cons
"The customer service was poor."
(in 48 reviews)
"They didn't have the car reserved."
(in 23 reviews)
"Took over an hour."
(in 14 reviews)
Recent reviews
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Find reviews that mention:
customer service
credit card
pick up the car
shuttle from the airport
returned the car
car was clean
friendly staff
car was dirty
rental place
car available
took over an hour
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great price
drop off the car
great car
car was great
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10,0
Off airport, but fast and easy
Pros: The company was quick to pick us up from the airport and processed our rental in less than 5 minutes. We were on the road 6 minutes after arriving at their facility.
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10,0
Pros: Excellent service from the pickup to paperwork to cleanliness to dropoff. I'll come back to them again.
review from
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4,0
Cons: Not at the airport
review from
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8,0
Ace rental
Pros: Clean car.
Cons: Extra charge for airport drop-off.
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10,0
Much better option than the places at the airport
Pros: No line .. they picked me up promptly & had me on the road in no time. No hassles, no problems. Had to extend 2x on the rental & had no problems. Have already recommended to 2 friends & would use again!
review from
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10,0
Pros: Picked us up at the airport and drove us to the rental car pickup right on time. Car was basically brand new and super clean. Staff was friendly. They drove us back to the airport when we dropped the car off. I would totally rent from them again!
review from
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8,0
Honest reliable service and a good price
Pros: Our car was pretty dinged up with scrapes and even what looked like cigarette burns on the seat. The vehicle had close to 40,000 miles on it. We initially didn't see a rock chip on the windshield because it was raining and we thought we would get hassled about it. We did not. They were honest about the chip being there when we picked up the car. The car ran well, the shuttle service to and from the airport was on-time and friendly and the price point for this vehicle was very good. We would use them again.
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10,0
Great service but it is located 10 minutes away fr
Pros: Great service/price/car.
Cons: Office not located at the airport. Have to get picked up by their van and drive about 10 minutes to their locating on the East Side of town.
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2,0
Only open til 7PM
Pros: Nothing
Cons: They called the morning of my flight to confirm my arrival. Told them I arrive at 6:45PM. They said call and they will pick me up. Flight was 20 min late and I call. No answer, no car. Had to wait in line at Palm Springs airport and rent another vehicle. They did not tell me they close at 7 and it might be iffy on their end. They knew my flight number and scheduled arrival time. Flight landed at 7:05PM and they did not care. They went home. DO NOT RECOMMEND
review from
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8,8
A nice palce to rent car
Pros: No line for picking up the car. Car is clean and the shuttle is timely. Good service
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8,0
Cons: I got the impression that this was on site and would not involve a shuttle. The shuttle was quick and easy, but not as quick, easy and tip free as those right there in the terminal.
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4,0
Pros: Car was dirty and it had mechanical problems ... When I called them I was told they were Gona call me back in 3 mins n I never got that call
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10,0
Off airport, but fast and easy
Pros: The company was quick to pick us up from the airport and processed our rental in less than 5 minutes. We were on the road 6 minutes after arriving at their facility.
review from
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10,0
Pros: Excellent service from the pickup to paperwork to cleanliness to dropoff. I'll come back to them again.
review from
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10,0
Much better option than the places at the airport
Pros: No line .. they picked me up promptly & had me on the road in no time. No hassles, no problems. Had to extend 2x on the rental & had no problems. Have already recommended to 2 friends & would use again!
review from
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10,0
Pros: Picked us up at the airport and drove us to the rental car pickup right on time. Car was basically brand new and super clean. Staff was friendly. They drove us back to the airport when we dropped the car off. I would totally rent from them again!
review from
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10,0
Great service but it is located 10 minutes away fr
Pros: Great service/price/car.
Cons: Office not located at the airport. Have to get picked up by their van and drive about 10 minutes to their locating on the East Side of town.
review from
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8,8
A nice palce to rent car
Pros: No line for picking up the car. Car is clean and the shuttle is timely. Good service
review from
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8,0
Ace rental
Pros: Clean car.
Cons: Extra charge for airport drop-off.
review from
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8,0
Honest reliable service and a good price
Pros: Our car was pretty dinged up with scrapes and even what looked like cigarette burns on the seat. The vehicle had close to 40,000 miles on it. We initially didn't see a rock chip on the windshield because it was raining and we thought we would get hassled about it. We did not. They were honest about the chip being there when we picked up the car. The car ran well, the shuttle service to and from the airport was on-time and friendly and the price point for this vehicle was very good. We would use them again.
review from
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8,0
Cons: I got the impression that this was on site and would not involve a shuttle. The shuttle was quick and easy, but not as quick, easy and tip free as those right there in the terminal.
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4,0
Cons: Not at the airport
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2,0
Only open til 7PM
Pros: Nothing
Cons: They called the morning of my flight to confirm my arrival. Told them I arrive at 6:45PM. They said call and they will pick me up. Flight was 20 min late and I call. No answer, no car. Had to wait in line at Palm Springs airport and rent another vehicle. They did not tell me they close at 7 and it might be iffy on their end. They knew my flight number and scheduled arrival time. Flight landed at 7:05PM and they did not care. They went home. DO NOT RECOMMEND
review from
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4,0
Pros: Car was dirty and it had mechanical problems ... When I called them I was told they were Gona call me back in 3 mins n I never got that call
review from
Other suppliers in Cathedral City scored
Where can I find Ace hire cars in Cathedral City?
68150 Ramon Road, Ace car hire
Address
68150 Ramon RoadPhone
+1 760 399 4227FAQs about hiring a car from Ace in Cathedral City
How many car hire locations does Ace have in Cathedral City?
Ace has 1 car hire location in Cathedral City. Take a look at our Ace hire location map to find the best car hires near you.
Does Ace have a car hire location at the airport: Palm Springs Airport (PSP)?
No (according to our data)
Does Ace offer shuttle or airport pick-up services from Palm Springs Airport (PSP)?
Yes
