Guest reviews
Overall rating
6,2
Good
Based on 398 reviews
Cleanliness
9,0
Comfort
8,7
Pick-up/Drop-off
8,4
Value for money
8,7
Pros
"The staff was friendly."
(in 396 reviews)
"good price when booked online ."
(in 286 reviews)
"The shuttle experience was great."
(in 304 reviews)
Cons
"The booked car was not available."
(in 819 reviews)
"Worst customer service ever."
(in 93 reviews)
"Car was dirty and smelled on inside."
(in 842 reviews)
Recent reviews
Traveller rating
6
4
0
2
1
Find reviews that mention:
customer service
credit card
pick up the car
car was clean
shuttle from the airport
friendly staff
car available
rental place
car was dirty
took over an hour
great price
great car
car insurance
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8,0
Cons: Had to wait a bit for the shuttle to reach the airport, but overall a good experience.
review from
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10,0
Off airport, but fast and easy
Pros: The company was quick to pick us up from the airport and processed our rental in less than 5 minutes. We were on the road 6 minutes after arriving at their facility.
review from
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10,0
Pros: Excellent service from the pickup to paperwork to cleanliness to dropoff. I'll come back to them again.
review from
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4,0
Cons: Not at the airport
review from
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8,0
Ace rental
Pros: Clean car.
Cons: Extra charge for airport drop-off.
review from
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10,0
Much better option than the places at the airport
Pros: No line .. they picked me up promptly & had me on the road in no time. No hassles, no problems. Had to extend 2x on the rental & had no problems. Have already recommended to 2 friends & would use again!
review from
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10,0
Pros: Picked us up at the airport and drove us to the rental car pickup right on time. Car was basically brand new and super clean. Staff was friendly. They drove us back to the airport when we dropped the car off. I would totally rent from them again!
review from
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8,0
Honest reliable service and a good price
Pros: Our car was pretty dinged up with scrapes and even what looked like cigarette burns on the seat. The vehicle had close to 40,000 miles on it. We initially didn't see a rock chip on the windshield because it was raining and we thought we would get hassled about it. We did not. They were honest about the chip being there when we picked up the car. The car ran well, the shuttle service to and from the airport was on-time and friendly and the price point for this vehicle was very good. We would use them again.
review from
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10,0
Great service but it is located 10 minutes away fr
Pros: Great service/price/car.
Cons: Office not located at the airport. Have to get picked up by their van and drive about 10 minutes to their locating on the East Side of town.
review from
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2,0
Only open til 7PM
Pros: Nothing
Cons: They called the morning of my flight to confirm my arrival. Told them I arrive at 6:45PM. They said call and they will pick me up. Flight was 20 min late and I call. No answer, no car. Had to wait in line at Palm Springs airport and rent another vehicle. They did not tell me they close at 7 and it might be iffy on their end. They knew my flight number and scheduled arrival time. Flight landed at 7:05PM and they did not care. They went home. DO NOT RECOMMEND
review from
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8,8
A nice palce to rent car
Pros: No line for picking up the car. Car is clean and the shuttle is timely. Good service
review from
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8,0
Cons: I got the impression that this was on site and would not involve a shuttle. The shuttle was quick and easy, but not as quick, easy and tip free as those right there in the terminal.
review from
Other suppliers in Cathedral City scored
Where can I find Ace hire cars in Cathedral City?
68150 Ramon Road, Ace car hire
Address
68150 Ramon RoadHours
| Monday | 08:00 - 19:00 |
| Tuesday | 08:00 - 19:00 |
| Wednesday | 08:00 - 19:00 |
| Thursday | 08:00 - 19:00 |
| Friday | 08:00 - 19:00 |
| Saturday | 08:00 - 19:00 |
| Sunday | 08:00 - 19:00 |