Pros: "The crew took care of us during a strange virus affected flight."
Pros: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Cons: "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
Pros: "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
Cons: "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"
Pros: "The crew was great. I experienced great hospitality."
Cons: "The quality of meal."
Pros: "Cleanliness, spacious legroom"
Cons: "Serve coffee more"
Pros: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Cons: "Other than chairs being more comfortable nothing really"
Pros: "Friendly staff and decent size."
Cons: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
Pros: "Comfortable seat & nice crew."
Cons: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Pros: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Pros: "Crews were great. They worked fast and helpful."
Pros: "Attentive and friendly service, good food, fairly spacious seat."
Pros: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Cons: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pros: "The cabin crew was great in services"
Cons: "Priority not thought"
Pros: "Pleasant crew, good food. Standard flight as one would expect."
Pros: "Their service"
Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Pros: "Flight was ok"
Cons: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
Pros: "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
Cons: "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
Pros: "It was short."
Cons: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Pros: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
Pros: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Pros: "Seats and service"
Cons: "No complaints"
Pros: "Excellent, polite service, very comfortable seats."
Cons: "seat labeling not clear"
Pros: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Pros: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Cons: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Pros: "Great service"
Cons: "Film selection is ok."
Pros: "Free alcohol on international flights is always a plus."
Cons: "The movie selection was not as expansive as I've seen previously."
Pros: "The stewardess are the most polite and helpful I've travelled with"
Pros: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
Pros: "Great service and great food"
Cons: "No complaints from me"
Pros: "High quality fit out, amazing flight crew, great food."
Cons: "Movie selection could be greater."
Pros: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
Pros: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Cons: "I can't think of anything to not like. It was a short and easy flight."
Pros: "crew was very polite and everything was smooth."
Pros: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Cons: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
Pros: "The crew were fantastic and the meals were pretty good"
Cons: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Pros: "Crew was outstanding Food and service was excellent"
Cons: "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
Pros: "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
Pros: "pleasant service. no surprises, delays , etc. thank you."
Cons: "why would they call it a 'hindu meal' if it includes meat?! pilot & crew a bit hard to understand when they spoke english - thick accent."
Pros: "very good service comfortable seat"
Pros: "Entertainment system, comfort of the seats, staff, food, basically everything!"
Cons: "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
Cons: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Pros: "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
Flight attendants perfect as always. Business class checked bag took 45 minutes to arrive.
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
The service was outstanding and cabin crew were friendly and approachable. Beverage service was regular throughout the flight, but the quality of the food could have been better, even for Premium Economy.
Pros: "Crew very helpful. Seat was very good, food excellent."
Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"
Pros: "The crew was excellent, respectful and helpful."
Cons: "Boarding by bus is poor"
Pros: "Overall, the staff was amazing, so as the food and cleanliness"
Cons: "The space between the seats in economic seat"
Pros: "The crew members were really nice and accommodating."
Cons: "Need more entertainment selections."
Cons: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Pros: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Cons: "Can not be topped up"
Pros: "Helpful with our 2 year old"
Cons: "Baby change area is very small"
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Cons: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Pros: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Cons: "For a premium economy service, it was really good."
Pros: "Crew were great. Flight was not full."
Cons: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Pros: "Overall good"
Cons: "Boarding needs better management."
Cons: "Seat space could be wider for working"
Cons: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Pros: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Cons: "No negative points"
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Pros: "It’s worth it to pay a bit more for the extra legroom seats."
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Pros: "Everything from Ticketing, Checking in......"
Cons: "Poor service."
Cons: "Hostesses not so pleasant"
Pros: "The staff were so friendly and helpful."
Pros: "Amazing service!"
Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Cons: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Cons: "There was not much leg room in the seatings"
Pros: "Crew was good."
Cons: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Pros: "Christmas decorations, service, attitude of staff"
Pros: "Excellent service. Good food. Very attentive and responsive flight crew."
Cons: "Space was too tight"
Cons: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Cons: "one of the oldest planes i ever used"
Pros: "everything are okey"
Pros: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Cons: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Pros: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Cons: "It is really good experience. All the flight attendants are good"
Pros: "Food, movies, support, were all wonderful."
Pros: "Crew and boarding were efficient"
Cons: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Pros: "Asiana Manila airport staffs was very helpful."
Cons: "Better online service."
Cons: "Not hung; great flight, great service"
Pros: "It didn't crash."
Cons: "Food. Temperature. Toilet. Humidity in the cabin. All were the worst."
Pros: "Smooth landing and take off"
Cons: "Entertainment. Not able to choose and no wifi"
Pros: "The whole travel experience on Asiana is great from easy check in to great onboard crew, food and service."
Cons: "I think Chinese people just don’t like Americans."
Pros: "Great food, nice crew."
Pros: "The. Crews are amazing. Nice/comfy flight."
Cons: "We had reservations for 3 persons. When we arrived, we were required to upgrade (90,000 yen total) in order to be seated together. We made the reservation 2 months earlier. Seems like it would have been possible to put us together."
Pros: "Crew was amazing"
Cons: "They lost my luggage"
Cons: "I tried to cancel the flight more than 14 days before the flight and you didn't let me. I couldn't fly that day and i have not received a refund"
Pros: "I liked that I was able to get back home."
Cons: "Everything. There was no organization when boarding, the crew denied me food when I woke up from my nap. Not foreigner friendly at all. The crew was not attentive and I needed to keep calling them for service. Not mindful that this is a long trip."
Pros: "The flight was great. Very comfortable chairs. Wonderful lunch. professional service Alex"
Pros: "Amazingly kind and helpful crew. Great food."
Cons: "4 hours layover plus 3 hours delay. Horrible."
Pros: "The new aircraft A380 was so comfortable."
Cons: "Looks like the crew weren’t pleased with their job. Poor selection for the Hollywood movies. With such a nice aircraft would expected much better service."
Pros: "The fruit was good unfortunately the fruit was about all I could eat because my booking didn’t show there would be food and I couldn’t request a special meal"
Pros: "Over all everything was great except for the above complaint"
Cons: "I basically don’t eat rice for breakfast. I food choices could be updated to accommodate those that don’t eat rice as a First meal of the day or Americans passagers. Over all the flight was excellent."
Cons: "Food was okay"
Pros: "The food was excellent."
Cons: "The seat back wasn’t comfortable."
Pros: "By whatever reasons, the ventilation system at one of chamber was out of work and the cabin was so hot that keeping swearing all over the flight.... The general English level of flight attendant or ground crew are not good and can’t response on non-standard question. Quite hard to communicate."
Pros: "The food was great and the crew were all very polite and friendly."
Pros: "Great Staff from check-in, gate & flight crew"
Cons: "The Meal: Should have had the Chicken instead i had the Beef Cheeks, What the hell are Beef Cheeks? If it doesn't look tasty i'm not usually going to eat it. The rest of the meal was great."
Pros: "Very speedy check-in. Great airport. Boarding was quick as well."
Cons: "Food was okay, but chicken was too greasy."
Cons: "Very unorganized boarding process."
Pros: "The food was again good and the service was excellent. The entertainment was also good"
Cons: "Fight was so late that i missed my connection. I allowed three hours. The flight was 2 1/2 hours late so there was not time to go threw customs."
Pros: "As a clothing professor at a university, I really liked the flight attendants uniforms. Very classy!"
Cons: "Not being able to speak Korean. Good thing they understand English."
Pros: "Very polite crew, modern and clean aircraft, lots of leg room, and great food."
Cons: "Three of my four flights were delayed."
Cons: "The flight was delayed too much, by the time I reached Seoul all the restaurants were closed and I couldn't get anything to eat until 6 am. I specifically booked an early flight to avoid this."
Pros: "The price: my round trip ticket from Tokyo Haneda to JFK was only 850USD The layover is only 2 hours which is bearable and enough time to find the boarding gate and a little shopping."
Cons: "Everything else. You can check-in online within 48 hrs before your flight, but there is no QR code produced on their app for paperless check-in. The food was terrible, and the seats were not made for long flights. I really felt the "economy" vibe. They only provide disposable slippers, but everything else you need to check the lavatories if there were toothbrushes or mouthwash packets left. Overall, I will still consider flying this airline for any emergency flight back to the US, but if there will be a compeittive airline, maybe i'd try another. Their business class seem enticing.. maybe comsoder it too."
Cons: "Problem with getting off the airplane"
Pros: "Great service"
Cons: "Dirty plane, floor and table were not cleaned"
Cons: "Poor front desk service From ANA, poor entertainment system of seat delaied landing."
Pros: "Everything except my have severe gi distress"
Cons: "That i got sick from somthing vegetarian served on 2 asiana flights. Im still sick 2.5 days later after arrival"
Pros: "Clean planes attentive attendants good service"
Pros: "The food was good, and the crew was friendly. Boarding was on time."
Cons: "No leg room, no in flight entertainment."
Pros: "I love the new A380 but wonder why even a new plane comes with ashtrays in the bathroom..."
Cons: "was not informed I would have to pass through security screening in Seoul. I grabbed some beers in the Hanoi airport as souvenirs but had to turn them in when changing planes in Seoul."
Pros: "Very good"
Pros: "Everything was great. Asiana is a Top-2 Airline in Korea no debate"
Pros: "I got delay which make me dont have enough time to check in at LA"
Pros: "Nice enough crew."
Cons: "Terrible food. It is a waste. Better not to have it at all or just give some good snacks. Aircraft seemed unclean and old."
Pros: "Plane was clean and crew was friendly."
Cons: "This was a 5 hour flight and there was no food offered. There was also no entertainment option other than music."
Pros: "I flew Cathay Pacific from New York to Seoul. It was an ok flight, Cathay Pacific has great reviews online, however the seats were cramped, the entire flight was full and the food was just ok. I stared flying Asiana Air between Tokyo and Seoul, and then I changed my return flight home to this airline. The airline had great service, delicious meals. I was even served meals on the 2 hour flight between Tokyo/Seoul both ways."
Pros: "The food and drinks were up to par but not great Convenient arrival/departure times.."
Cons: "Service is hit or miss. Stewardess manners can be favoritist and downright rude/bossy at times. My flights years ago were great, now I would not look for anything special from this company"
Pros: "The seats were roomie and the stayed flight attendence were very nice."
Cons: "When the movie you were watching ended, you had to wait for all the other movies to end before you could watch another one."
I travelled in business class and everything was excellent.
I've traveled with all major European airlines, Canadian and United States. Turkish Airlines is my favourite by far.
Cons: "Cramped overhead luggage space. Delayed due to technical reasons. Previous flight was completely cancelled."
Pros: "I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service."
Cons: "Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude."
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Cons: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Pros: "Dining, crew service, cost of international business class lie flat seat less than half of what the others would have cost. In spite of the weaknesses, would fly again."
Cons: "Chaotic boarding scene at Istanbul-Ataturk airport. Comfort of the lie flat seat on the 777 less than optimal: thin sleeping pad. Lounge at IST crowded, dirty."
Pros: "It was a smooth trip"
Cons: "Boarding a bus to be taken to the plane It’s probably not unusual in Turkey but that was a first for me In all fairness it was a high anxiety moment for me with all the unknowns I was facing but I appreciate Turkish Air nonetheless"
Cons: "The flight I booked out was later than my return. It was 8:30 at night not in the morning and the site did not flag it for me. So I showed up at the airport and had to buy another ticket at the very last minute. Never used the one I bought through kayak.luckily Turkish air made it happen or I would have missed my meeting."
Pros: "Check in process was good, and toilette inside airplane has a little more space, The set each passenger received for long trip was nice."
Cons: "The seats, the comfort on those seats are terrible, very hard to sit for 12 hours and this is unaceptable, food needs to be more vary since passengers are from different countries"
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Pros: "Boarding was on time and the service was nice. The cabin crew were nice too."
Pros: "Not too long of a flight. Clean toilets and nice smelling soap and lotion. Decent entertainment selection."
Cons: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Pros: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Cons: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
Pros: "As always Turkish Airlines has exceptional service"
Pros: "Flight time Prices Service"
Pros: "13 hours went by fast enough."
Cons: "long delay on the tarmac"
Pros: "Good seat comfort, good food, good entertainment"
Cons: "Seat changed from aisle to middle without my knowlefge. Insufficient time between flights"
Cons: "On our way back to US, we were kept in a small area with no air conditioner for one hour."
Pros: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Cons: "Food was dried out and tasteless"
Cons: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
Cons: "Flight attendants are not very nice. Food got much worse compare to previous years Boarding was very long because of the crazy check"
Pros: "As above"
Cons: "As above"
Pros: "Food is good; service is good. Boarding times were later than expected and left late but didn't arrive lat. Entertainment options were good"
Cons: "more food options would be good; also include decaf coffee or green tea as options"
Pros: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Cons: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Pros: "On time"
Pros: "Food is good."
Cons: "Horrible customer serivce. Unhelpful staff at front desk for check in and seat changes."
Pros: "Boarding was on time, the crew was helpful."
Cons: "The entertaintment screen at my seat wasn't able to play videos. The comfort would be excellent if there would be a foot support."
Cons: "you can't recline your seat a bit backwards to get a nap. booked luggage is treated with absolute contempt."
Pros: "The crew was mostly kind and the airplane was comphy when no one was sitting by my side. Excellent entertainment!!!"
Cons: "Couldn't find where I should order unusual food. Turkish web is not effective for travelers."
Pros: "I liked the accurate time for departure and landing, the meals was ausom and delicious and the plane was new and comfotable."
Cons: "Terrible connections. Long delays. Truly awful"
Pros: "Most important all flights ran on schedule. Food service and quality were excellent and a great surprise Clean and new aircraft I would travel Turkish Air again and recommend to other friends"
Cons: "At 6'3" I was a bit jammed up in Economy Security was a bit overdone. Initial screening X-Ray carry on bags, thru metal detector. After landing Zurich--Istanbul, again thru xRay and hand screening, then again at gate complete screening again. I guess better too much than not enough."
Pros: "Great service overall"
Pros: "The entertainment and toiletry handout with slippers was the only enjoyable event"
Cons: "It took 57 mins of checking my passport and boarding card at 3 stations while standing in line prior to. Boarding. We underwent screening upon entering the airport and at customs. This subjection to standing in the heat in 3 lines of additional checking was lunacy. The plane was nasty , no tissue or paper towel was available in the bathrooms. The one toilet was out of order prior to taking off 1 hour later than our scheduled departure time"
Cons: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."
Pros: "Service when it was done"
Cons: "Infrequent service Crowded Entertainment system bad"
Pros: "TONS of legroom, fantastic service, young and friendly crew, great food, overall very comfortable."
Cons: "Old-style video screen and console"
Pros: "food and entertainment"
Cons: "Couldn't find the reclining in seats"
easy. no problems. clear information.
Pros: "Space, seats, movies."
Cons: "I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good."
Pros: "Lufthansa is a great airline."
Cons: "Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet...."
Cons: "Seats not comfortable for long haul, better care"
Cons: "Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!"
Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"
Cons: "Security check at the Frankfurt airport is illogical and terrible! It took 90 minutes to complete the security and go from one terminal to another!"
Cons: "No complaints. Good vegan food."
Pros: "Though departure was delayed 45 minutes, service on board was superb. wine flowing, food great, Baileys for dessert, and great movie selection"
Pros: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Cons: "For business class the food could be improved."
Pros: "i didnt take the first leg of the flight as i was visiting relatives in munich the day before"
Pros: "On time. Friendly crew. Great seat with space."
Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("
Pros: "Crew was great, boarding great, honored request for vegan meals"
Cons: "8+ hour flight is difficult with limited leg room- United is spending so much money putting Pod seating (or laying) options up front .... but Economy seats are ridiculous. Clearly we are. It that important. Row 34 window seat has a big metal box so Zero legroom"
Pros: "Everything was on time, the service was very nice as well. No problems at all."
Cons: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"
Cons: "Delayed in Munich an hour late"
Cons: "I am 5'4" and weigh about 110 lbs. I was seated between two very large men who could not fit into the cramped seating and caused me to sit with my legs cramped and no arm rest. One was drinking heavily and the other watching open on his phone both of which made me even more uncomfortable. To make it even worse my TV was broken and there was nothing for me to do but be miserable for an 11 hour flight. Worse trip of my life."
Cons: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"
Pros: "Very friendly and polite crew, pretty good meal in economy. I liked the entertainment selection"
Cons: "Bathrooms should have gotten a bit more attention in terms of cleanliness."
Pros: "Service, friendly crews. Everything."
Cons: "Simply the best.Thank you."
Pros: "It's an hour so not much can go wrong I guess."
Cons: "Nothing. No issues with the flight"
Pros: "Boarding, seat and crew"
Cons: "Movies selection and audio offers"
Pros: "The boarding process made it easy to find my seat and get settled in."
Cons: "My seat back didn’t recline. But the one in front of me did. So I was penned in."
Pros: "The captain and his crew were excellent on this flight as well, and stayed friendly and attentive to passengers throughout the flight."
Cons: "There was some issue with the entertainment device which stopped working towards the last 3rd of the trip. I could live with this problem and hope will never have any bigger issues going on during flights, it was just a little bit annoying, especially for the kids, but not such a big deal :)"
Pros: "The flight was punctual and smooth, maun concern!"
Cons: "no tv, no papers, food soso"
Cons: "The on board entertainment sucks you need to upgrade"
Cons: "Waiting to board, outside in the rain while people shuffle slowly onboard and the crew does nothing to speed things up"
Cons: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Pros: "Customer service friendly and attentive!"
Pros: "The crew was friendly. I did not need to wait in line too much for use of restroom. The flight was on time."
Cons: "Not a thing"
Pros: "Pretty much a standard commuter flight."
Pros: "The boarding was fast and efficient, and the entertainment system was modern."
Cons: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."
Pros: "Great planes."
Cons: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
Pros: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Cons: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Cons: "It was delayed by 9.5 hours!!!!!"
Cons: "I paid money to select our seats on our flights and did not get those seats on any of the four flights we were on. It was a complete scam. I asked a flight attendant and she told me lufthansa does not have the option to pay for seat selection. Every other aspect was good."
Pros: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Cons: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
Pros: "We liked everything about the flights: the crew was friendly and helpful, the food service for economy class was excellent, and the flight left and arrived on time."
Cons: "...being bumped from row 26 to row 47; but we still retained seats H and K."
Pros: "Nice plane and good crew."
Cons: "No complaints."
Pros: "Service was good, the airplane was good also"
Cons: "This time we experienced a strong turbulence. It would be more helpful if the crew gave updates about the situation more often, was really scary. Also, the food was not good at all...."
Pros: "Friendly crew, food better than on other companies, very smooth ride!"
Pros: "Overall okay. Glad to have made it on time."
Cons: "I was standing at the gate to enter the security check in forever."
Cons: "The week before the trip start I was told about the sudden itenenary change, and I have to wait 3 more hrs for connecting United flight back home. When I got back to US, even that flight was canceled, and I was delayed for 2 more hrs so that United can have a completely packed last flight to st. Louis. My checked suitcase arrived with a different flight. United shows complete disregard of their passengers. I believe I overpaid for the tickets considering such a service."