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Pros: Love Lufthansa

Cons: Frankfurt airport is too big. Allowing only an hour for a connecting flight is not enough time. I would never do that again especially if your with a handicapped person

Pros: Crew was very warm and friendly

Cons: The experience in the Frankfurt airport was terrible! We had arrived from Rome with an hour between landing and boarding. When we were directed to security at Gate Z, there was a huge mob of people, not really in lines. We didn’t know what we were waiting for or where to stand, but we and others around us were very worried about missing our next flight. There was no Lufthansa representative to help. Finally someone directed some of us to a long roundabout back way to Gate Z security. We did get to our gate in time for boarding, only because it had been delayed. Then we sat in the plane for over half an hour. Altogether, it took off more than an hour late, so we missed our flight from Chicago to Minneapolis.

Pros: Staff was extremely nice and helpful

Pros: crew was friendly

Cons: seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!

Pros: The service and food were good.

Cons: As a petite person I find the seats in economy class small and cramped. When passengers in front of you recline their seat backs, there is very little room to move, making it difficult to get up and out of your seat.

Pros: Customer service

Cons: Snacks

Pros: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Cons: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Pros: Entertainment selection was nice.

Cons: Seats were too tightly packed in. Person in front reclined their seat and I couldn't even reach my bag under the seat. Very uncomfortable. And I'm small/short.

Pros: I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect.

Cons: See above

Pros: Delta flight are always comfortable.

Cons: Not having a 3 hour delay.

Pros: Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination.

Pros: very nice crew

Cons: my baggage was lost

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: Excellent crew, good food & movie selection.

Cons: Crew members in Amsterdam were very rude and disrespectful

Pros: Fantasic Experience. Loved it. Kind crew, great service, great enetertainment. HIghly reccommend!

Cons: All good! Strat to finish a simple and enjoyable experience.

Pros: Greatseats

Pros: The seat cushion had no support. I felt like i was sitting on seat supports

Cons: Thicker seat cushion would be more comfortable.

Pros: I booked an aisle seat and they did not honour it at checking

Cons: Everything.

Pros: The crew was Ok except at the beginning when they could help more inside the plane with finding the seating.

Cons: I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed.

Pros: Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival.

Cons: Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery.

Pros: Less hand bags, a lot of people trying to put their hand luggage ans there was no space

Cons: Controll the quantity of packages per person

Pros: The most comfortable coach seats I've ever been lucky enough to sit in (aisle and window in the first row of economy)! First time flying an A340-600, it's a great plane for a long trip.

Pros: The crew was amazing. They left snacks and drinks out in between service.

Cons: The food is good k

Pros: The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again.

Cons: Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea.

Pros: The crew was so friendly

Cons: Everything is so smooth in my flight!

Cons: We had a three hour departure delay in Munich

Pros: Seat back tv’s

Cons: Flight was delayed over 3 hours, food was mediocre at best

Pros: Less hand bags, a lot of people trying to put their hand luggage ans there was no space

Cons: Controll the quantity of packages per person

Cons: Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight.

Pros: Excellent crew, good food & movie selection.

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Pros: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing