All good other than departing 1 hr late!!
It was a very comfortable journey. Everything was good and should be maintained
Pros: "Crew very helpful. Seat was very good, food excellent."
Cons: "Crew miss my drink"
Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Pros: "What can I Say. It's Singapore Airlines"
Pros: "Crew very attentive but not intrusive. Food very good."
Cons: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Pros: "Flight time shorter than scheduled. Food good. Crew great."
Cons: "Somewhat limited recent release movies compared to Emirates."
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pros: "Crew will try there best to help you in anyway"
Cons: "Missed my connection so lost bags . Took 2 days for them to get to me."
Pros: "Seats are spacious even for economy class."
Pros: "crew were very friendly and helpful. flight was one of the best i’ve had"
Cons: "boarding at sydney was very confusing"
Pros: "Cabin crew were great"
Cons: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Cons: "Excellent service"
Pros: "Punctual flight with friendly crew."
Cons: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Pros: "Love the promptness of services, always with a smile!"
Pros: "The staff were so friendly and helpful."
Cons: "Some staff not courteous which surprised me"
Pros: "The seats are very comfortable. There was ample entertainment."
Cons: "No complaints at all. They are very professional and I would chose them again."
Pros: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Pros: "crews were helpful"
Cons: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Pros: "Friendly, smiling staff, ever happy to help, nice food"
Cons: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Pros: "Christmas decorations, service, attitude of staff"
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Cons: "The cabin was quite warm"
Pros: "great service"
Cons: "too long"
Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Pros: "Prem econ very good. Crew very friendly."
Pros: "Food was delicious!"
Cons: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Pros: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "Best serves ever will fly every time"
Pros: "Crew was very friendly and good service."
Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"
Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Cons: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Pros: "Food was exceptional"
Pros: "Great Food"
Pros: "Crew and entertainment"
Cons: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Seats are so tight these days.
Sampler food this good is very heavy for a flight
This flight was cancelled
Pros: "Great crew! Excellent business class suite"
Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Cons: "Cleaning of bathrooms"
Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "Food and leg room"
Cons: "All was fine"
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Cons: "Headphones- only one channel."
Pros: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Cons: "Flight was delayed 18 minutes & disembarking was not direct but via bus."
Cons: "The flight is too long"
Cons: "Entertainment on the Boeing 777 suffered from access problems"
Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Pros: "Everything was good - food, entertainment, on time."
Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Pros: "quick eficient"
Cons: "long flight"
Cons: "Seat to LA was broken"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Cons: "Out of Vegetarian food. As per them it was because ticket was booked less than 24 hrs"
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Cons: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Pros: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"
Cons: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"
Cons: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"
Pros: "Good service, plenty of entertainment options, modern aircraft."
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "Crew Boarding"
Cons: "Food Not so comfy"
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Pros: "great service"
Cons: "would have loved pj's"
Pros: "Friendly crew"
Cons: "It was okay"
Pros: "Great seats, great crew."
Cons: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."
Pros: "Plane was large and comfortable."
Cons: "Boarding was chaotic and confusing."
Pros: "The crew were very helpful and the food was good."
Cons: "There was no soap in the toilets on the stretch from Sydney to Dubai. The film choice also seemed poor."
Pros: "Comfortable seats. Good food."
Pros: "Great food & great entertainment. Love the free WiFi"
Pros: "Great crew, excellent legroom"
Cons: "Info system is not that easy to navigate So hard to find a movie"
Pros: "The seats were very comfortable, good entertainment"
Cons: "Poor gluten free options"
Pros: "The crew were superlative."
Cons: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Cons: "Too long of a wait for "parking" after landing"
Cons: "Everything about the flight was great with the exception that the WiFi was pretty terrible and didnt work the final few hours of the flight. I raise the issue because customers shouldn’t pay $15 for it if it doesn’t work."
Cons: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Pros: "Smooth flight"
Cons: "I wished I was in business class..."
Pros: "Great service and attitudes by staff."
Pros: "Direct flight"
Cons: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Pros: "Everything was nice.."
Cons: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Pros: "the seats, the window"
Cons: "fliglth to short"
Cons: "You cancelled my return ticket without informing me or giving a refund. Lied about the refund in the emails you sent me."
Pros: "Nice flight sttendents"
Cons: "Seats too small"
Pros: "Efficient and good actually good for airline food"
Cons: "Electronic equipment a bit out dated and below standard"
Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"
Pros: "Comfortable overall, not much turbulance"
Pros: "Comfort, amenities"
Cons: "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
Pros: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Cons: "all good."
Pros: "Our seats & the crew."
Cons: "Food was ok & entertainment was ok but not great."
Pros: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Cons: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Pros: "Got upgraded to Business!"
Cons: "Nothing really, crew was professional"
Pros: "Bar in business class"
Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Pros: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Pros: "The entertainment system"
Cons: "Everything else"
Pros: "Crew was friendly"
Cons: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
Pros: "Emirates doesn't fail! Great service!"
Cons: "On a long flight to Australia- the crew can occasionally tidy up the bathrooms"
Cons: "Rude and racist cabin crew!"
Pros: "Friendly staff awesome planes wonderful experince"
Cons: "Service was a bit slow. Drinks and food took quite sometime to arrive."
Pros: "It was a smooth flight"
Cons: "It was ok"
Pros: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
Cons: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
Pros: "Lots of leg room. Excellent entertainment system."
Cons: "Not every seat had a power outlet. They took the headphones back a little too soon."
Pros: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Cons: "Not much I didn't like"
Pros: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
Cons: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
Pros: "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
Cons: "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
Cons: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Pros: "The airplane was nice and clean, good selection of movies and music."
Cons: "I didn't like the service! Flight attendants are not very helpful Food was very bad!"
Cons: "Old plane. Uncomfortable seats"
Pros: "The flight is short, it was on time, boarding process was swift."
Cons: "There was one flight attendant with attitude problems but if you ignore her, she would stop it. No big issue."
Cons: "Allow married people to travel with their new names."
Cons: "The frittata and the spinach was not the best meal, but the rest seemed really good."
Pros: "Excellent food and service."
Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Pros: "good seat"
Cons: "rude crew and unsanitary bathroom"
Pros: "Boarding was quick."
Cons: "Flight was not comfortable, when seats are pushed back, there is no leg room left. Entertainment system and contents both were poor. Flight delayed by 4 hours."
Pros: "Food and entertainment were great. Enough space to be comfortable. Crew was nice and attentive."
Cons: "Very good airlines"
Pros: "We landed safely."
Cons: "Crew spoke little English it seemed. Maybe they did not understand my American accent. They never acknowledged my requests and repeatedly would overlook me for drinks or food. When I would give them my order, they would diaappear, then reappear with the order wrong. On. Every. Single. Occasion.... They were rude and dismissive. Food was barely adequate of what I served."
Cons: "I wasn’t given the seats I had chosen when purchasing the ($3,000) tickets. The seats in the “Dreamliner” were cramped and hard—uncomfortable."
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Cons: "Flight was late departing."
Cons: "Seats are old and small. Not worth the cost of business class ticket. Dreamliner a million times better than a380"
Pros: "Once again the flight, plane, and staff were great."
Cons: "The 7 hour delay was unacceptable and we were not happy with the lack of customer service with Justlfy! I will never use them again to make any airline reservations."
Cons: "Very old plane, entertainment pathetic. Seats bad Time to retire plane.."
Pros: "Overall experience was decent. Food, boarding and entertainment was top notch"
Cons: "Super cramped for a long haul flight. Could barely organize myself. Could barely reach down to get a book out of my bag. Thank goodness i was sitting next to my husband because we had to be totally in each others space to be comfortable;((("
Pros: "Friendly, courteous staff. Good accommodations"
Pros: "Qantas is a quality airline and provided us with better service than most USA airlines that we typically fly for about the same pricepoint. We were very impressed by the quality of service, the meal and entertainment offerings- it was a nice memory of how flying with USA airlines used to be in the good ol days. We flew economy so nothing special was added to our basic service."
Cons: "All was good, would fly them again should we need to travel their routes again. We flew 2 international flights and 4 domestic (within Australia) flights during our stay in Australia and had great experiences on all the flights."
Cons: "Regarding Qantas flight 568 on March 11, 2018, from Perth to Sydney: the plane was old, extremely filthy, and falling apart."
Pros: "many times better than American flight."
Cons: "nothing.very good."
Pros: "friendly crew, plenty of food, pillow provides extra comfort especially for long flight."
Pros: "freindly staff."
Cons: "First I wasn't told I'd be going domestic . Arrived at the airport 4:30 to catch the internation flight @7:20. Funny thing is I was the only person around. There was the changing of shifts for ground & cleaning etc. No ticket booths. Put passport in kiosk,it said basically no. Finally a ticket agent showed up. She tried my passport ,and nothing. Checked threw the computer & it said leaving out of domestic. Go down to the end of the hall, can check in there. It's Qantas alright, not open till 7:00. Start to panic a bit. Stopped someone and asked. They told me I was at the wrong terminal! Get to other, check in. Ask if I have to collect luggage and customs at LAX. No goes right threw. Wrong. Waited for cases at LAX. Have to collect & go threw customs. No cases, lost in Melbourne. Then I was ignored."
Pros: "Great service, flight was not packed and had an exit row to myself."
Cons: "Delayed by a half hour. Better than the 2 hours the last time I took this flight 3 weeks ago."
Pros: "All the food. Service was good."
Cons: "There was a delay but they didn't explain what was going on. I overheard that there was a threat."
Pros: "Overall a comfortable way to travel."
Cons: "For flying business the food was awful; the person sitting next to me actually sent his meal back it was so bad. They had a relatively pedestrian menu, but were unable to deliver. The steak was overcooked and grey throughout, prawn starter was tasteless and bland, and panna cotta was overly sweet and weirdly goopy. The dinner options were so uninspiring that I skipped. I understand that it's airline food - but don't offer it if you can't at least make it slightly acceptable.... The staff was a bit all over the place and slow - it seems like having the flight at capacity was too much for them to handle. The sets in business are really starting to show their age and need a really need a steam clean."
Pros: "Great crew, meals were good."
Cons: "Flight delayed three hours."
Pros: "Crew were pleasant and engaging"
Cons: "Boarding was slow"
Pros: "747-400, new seats with more legroom. Awesome selection of movies, TV & documentaries."
Cons: "Tray table would not stay up - steward gave me stickers to hold it up."
Pros: "No issues, quick and friendly."
Cons: "Checking process could use some improvement; LAX check-in counter staff was NOT customer oriented; got the feeling that either they hate the job and had a bad day?"
Pros: "I didn't die; also was able to change from middle seat to aisle"
Cons: "- unable to check in online - unable to check in at kisok at airport - belts broke while waiting to drop bag, took forever - there was a leak above my seat, water kept dripping on me - only 1 of 3 options available for dinner meal, did not get the one I wanted; chicken was disgusting - person in front of me was given first choice of breakfast since he didn't get his dinner choice, I was not offered the same preference - my breakfast choice ran out right before the attendants got to me, got screwed again - crew did not apologize or make it up to me"
Pros: "Flew over the Antarctic! Had an empty seat next to me Looking out of the window Good entertainment system"
Cons: "Not offered a drink until I asked on both meal services. 2hr late departing due to airport congestion due to to Qantas over Sydney centric focus. Food was good but maybe a bit sparse Evidence of of cost cutting. Long flight (14hrs)"
Pros: "I got to my destination safely and on time. Food and service were above average."
Pros: "Thanks Qantas for a great trip home. Good food and service."
Cons: "The new uniform look is terrible."
Pros: "We had comfortable seats and a pleasant flight. Food was good for airline food. Plenty of water and fresh fruit available all through the flight"
Cons: "Wasn't able to complete on line check in."
Pros: "Once on the plane, the seats, meals and service was great"
Cons: "The lounge was horrible. Crowded, lack of choice for food and drink. Not even crisps available, just stodgy white bread sandwiches and some deep fried (frozen) samosas. Nothing in any way healthy, nothing meat free. The service was however a very high standard, but the staff only had what they had to work with. This flight is always full, so I don't understand why Qantas does not fix this problem."
Pros: "Gf food was good"
Cons: "Tight searing"
Pros: "Crew was nice and offered extra drinks when asked."
Cons: "Screaming crying babies"
Pros: "Crew on the plane was a group of wonderful ladies. Always smiling & pleasant, even when they had to move people around. Great service with a smile."
Cons: "No info ahead of time about checking in. Once we got to the airport, I was told that I should have known better & checked in 24 hours prior. initially, the agent said that all seats are appropriated randomly. At the gate, I'm told different. I had to fight tooth & nail to get a seat next to my wife (who often gets airsick). It didn't feel good to have to argue & make a scene to accomplish this."
Pros: "Tivi was broken"
Cons: "the crew gave me 50.00$ credit back to next fly I am very impress"
Pros: "Fortunately for me my wife had to cancel her return flight in the last minute so seat was ok"
Cons: "Type of seats not comfortable. Even MD380 seats were better"
Pros: "Very friendly crew, and just felt very welcomed from the moment I stepped in. Overall super super awesome"
Pros: "The crew was outstanding to help with a defect entertainment centre. They really went out of their way to keep us happy and to solve the problem. Thanks a lot."
Cons: "My boyfriend and I paid extra to have our seats next to our friends and each other, and they messed up on all 4 flights we had. The first flight they couldn't even make it right and the service lady was very rude and not helpful. I hope I never have to use their service in the future. They should take a page from Alaska Airlines whose service is always amazing."
Pros: "I liked flying with Qantas, crew service was okay, food was okay, however, ticketing agents were very helpful during both departure and arrival."
Cons: "Crew was a little rude to cabin passengers, airline points didn't transfer well, and food was a little bland."
Cons: "Lost a piece of our luggage--but very diligent about finding it and getting it to us the next day."
Pros: "Wrote a story published in the Samoa News today"
Cons: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Pros: "Everything! In the past year, I have flown on 9 flights with Qantas between the US and Australia. Each and every every flight has been comfortable and enjoyable. The flight crew is always friendly and accommodating, the food is satisfactory and I've never experienced a delay. Keep up the wonderful service."
Pros: "Comfortable seats, excellent customer service from staff, and excellent in-flight entertainment. Meals from JFK -> Sydney was good."
Cons: "Meals from Sydney -> JFK was terrible, not sure why since going to Sydney was great."
The crew was excellent good service very clean good food good entertainment unit
Cons: "In food and comfort"
Pros: "Great flight....enjoyed it thoroughly....."
Pros: "Seat was not super comfortable. Crew was excellent."
Cons: "There was no online checkin or any ability to choose seats on your app."
Pros: "The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks."
Cons: "The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person."
Pros: "La atención es excelente y la comida a bordo muy buena. El abordaje y entrega de maletas sin problema."
Pros: "Good crew Seats good"
Cons: "Earphones plug difficult to fit Toilet cleanliness not adequate on occasion"
Cons: "Foord service poor overall"
Cons: "More cabin staff only 3 attendants for a packed flight Long wait for another plane to land so people could get on Late landing Generally uncomfortable due to full plane and inconsiderate people May not use again"
Cons: "Very quick through immigration and customs. Then a short cab ride to city."
Pros: "Good value for money."
Cons: "Expensive wifi. Limited entertainment selection."
Cons: "Poor food quality. When long haul involves 4 flights in total MUCH more variety is required. When the snacks are predominantly cheese based, then that's repeated x4 Entertainment was poor. Not enough comedy, not enough documentaries and again by the 4 th flight, well just try to sleep as you've done all the good movies"
Pros: "Good and crew were very goid"
Cons: "Seats were very hard and very cramped for such a long flight"
Cons: "It was bit long. Especially long hault at abudhabi."
Cons: "Boarding process very delayed and we tired in this journey"
Pros: "A380 is a great plane to fly in, very roomy. Entertainment was good but could be improved by allowing access while plane is still on the ground. This is significant on these long haul flights as boarding commences about an hour before departure."
Cons: "Boarding was confusing. The gate showed as "open" sometime before boarding actually commenced which was confusing. The seats have a very strange headrest thing you can't move which I found a bit annoying. Otherwise seat was good."
Pros: "great plane, comfort, crew"
Cons: "Food and entertainment"
Pros: "Aircraft, crew, comfort, ground staff."
Cons: "Food and entertainment are average. Movies are old."
Pros: "Comfo seat"
Cons: "Too ismail for the seat"
Pros: "the nice crew- the relative speed of boardinf"
Cons: "compared with Emirates, the movies/Tv choices are very limited and in addition, only available -after take off and stop being available 30 min before landing. very disaappointing compared with emirates when we can start watching content from the minute we are on the plane until the very last minute. also, the plane had very limited space dedicated to stretch legs compared to other A380 from other companies."
Pros: "The entertainment is good but there could be a better selection."
Cons: "It took 2 hours to check in, literally was going to fall over but the time i got to the desk. There was a small child who screamed for about half of the journey."
Pros: "Nothing much"
Cons: "So i was with ticketing requesting for seating, and she said run run your flight is leaving , i did not get proper seat and i ran to find out it was NYC flight and not DC. I asked more than one Eithihqd personeel and they did not know the difference bewtween Nyac flight and DC flight . Then came back to request for seating and they again made believe my security will be declines if i waste timein requesting seating. Got a flight between 2 males for a 15 hour flight and a run across the airport with a heart problem . I will never fly Eithihqd and also will not recommend to anyone"
Pros: "Pleasant SYD - LHR flight with a decent amount of room"
Cons: "Overall bad experience with Etihad Airways flying from Dulles to Abu Dhabi. I won't be flying with them again. 1. ETA: I had to apply for an electronic travel authority (ETA) (essentially an electronic tourist visa) twice despite the fact that I had been granted the visa originally by the Government of Australia two weeks prior to my flight. For some reason, airline staff said they could not see the visa information attached to my passport. I showed them the emails from the Government of Australia stating that my application had been successful along with the relevant reference number. The staff told me to apply for another one and let them know once I had. They informed me that this "happened all the time" with their customers traveling to Australia. If it is happening "all the time," Etihad Airways should check their database to ensure there are no glitches. It's Australia, not a third-world country, so it's likely on the Airline's end. The crew did not offer to look up my reference number or otherwise do any leg work to verify the visa that I already had, even when the application page stated that I already had a visa for the relevant time period! This stressed me out just a few hours before I was supposed to take off and could have been handled with a little effort by the staff. 2. Baggage Weight: They are sticklers for baggage weight, weighing your carry-on both prior to check in (it must be under 7 kg) and again right before boarding the plane. Literally no other airline has done this in my entire experience except the cheapo ones. Thankfully, I had a big purse and was able to shift the baggage weight around to get on because they pulled me out of line to board the plane. It's all going on the same plane so it makes no sense at all. This needlessly drags out the boarding process. 3. Crew: They sat a man who was coughing incessantly on my row (I had two empty seats next to me). The crew member accompanied him to my aisle while he told me where he would sit. The crew did not ask me to make space or anything (of course I would have said yes), but this particular gentleman had a cough and made me sick for my trip. I was not happy, and that situation could have been handled so much better. Bottom Line: Do yourself a favor and fly with Emirates. They're far better and professional and are similarly priced. Had none of these issues with them. (Added bonus: the food's a lot better as well)."
Pros: "In flight entertainment"
Cons: "Air con"
Pros: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"
Pros: "Crews were great"
Cons: "1. Ground staff was rude to me. Didnt help me to print a boarding pass of my connecting flight 2. The window seat’s space in the first row was quite narrower than others"
Cons: "Abysmal experience on our return flight! # Abu Dhabi Airport is so outdated and an embarassment compared to the other Regional Airports # Boarding procedure still shambolic # A330 seems old and uncomfortable - even though it is a new plane # Cabin Crew so unfriendly and sour # Toilets again disgusting within 30 minutes after taking off # Food still shockingly disgusting # Onboard entertainment still inferior to Emirates/Qatar/etc."
Cons: "Food and service was better before in 2016"
Pros: "Window seat for solo business traveler is nice; private. Crew were very attentive; and supportive when discovered a friend was booked in business on the same flight."
Cons: "Etihad no longer providing pajamas to change into for long haul flights when you'll inevitably be sleeping. There's no bedding provided to make the hard seats more comfortable for sleeping. Need more storage for personal items."
Pros: "Nothing special"
Cons: "food and service."
Pros: "Efficient and friendly crew, on time"
Cons: "Boarding announcements can be improved so that it's clear which group of passengers can board. Seats are too narrow even for average sized individuals."
Pros: "Staff excellent on board Plane very high standard"
Cons: "Waiting 1.25 hrs to check in in SYD- with 10 and 12 year old children Check-in staff member unclear on passport requirements"
Pros: "I expected the same amenities that I had on the incoming flight, but it was not comparable for me. It was a different plane perhaps. Well, fine. But for an average woman to have the man next to me bodily impinging was beyond uncomfortable."
Cons: "I was in the center seat and I am not a large person. That this flight did not give me even the minimum body space. Perhaps it would make sense to offer a travel class where, in advance, one might choose a larger area but not as large as under business class. At least economy plus. Please!"
Pros: "Comfort on such a long flight was much better than other airlines. Food was great"
Cons: "Food is getting boring. Chicken fish or beef every time. Plane was old. Entertainment choice not good. Crew forgot to bring wine for the main course. It's about 50% of the standard of the A380."
Pros: "clean toilets"
Cons: "breakfast food was more oriented toward near east taste than western tastes. Very bumpy ride,the pilots should have tried to go around turbulence or reduce speed,etc."
Pros: "Flight was comfortable and the A380 is super quiet. Cabin crew were helpful and friendly."
Cons: "Check in was a disaster with tickets issued in the wrong names. Also It wasn't until the night before flying we realised they'd booked our 3 month old daughter on a separate flight!"
Pros: "The food"
Cons: "Flight was delayed. Wait,wait,wait. Overnight stay in a HARD AIRPORT CHAIR."
Pros: "The service was good but sleepers not as good as other airlines. Another tight. And the entertainment offering is not very good. Movies TV etc"
Pros: "Friendly staff"
Cons: "They need better food"
Pros: "Probably one of the more comfortable flights I've been on."
Cons: "We got rerouted through Singapore for an unscheduled stop, had a flight crew change which added 3 hours onto the flight which caused me to nearly miss my connecting flight to Bahrain. I did make the flight being the last person to board, but my bag did not."
Pros: "All ok."
Cons: "Seats seem pretty short. Only half my leg fits on them and I am not a tall person."
Pros: "Very old and not up to date . Not enough choice ."
Cons: "Wider choice more current content especially movies ."
Cons: "I got violently ill after getting off the flight. The only food I had in the last 24 hours had been from Etihad. I threw up for two days straight."
Pros: "The flight was well managed. The cabin crew were really patient and helpful."
Cons: "The transit and security check at Abu Dhabi airport was horrible. The security check was conducted manually and there was an unnecessary bottleneck that was created."
Pros: "Bording was fast"
Cons: "The frequent delays in departures The behavior of the canb staff was not good Specially with Arab and Asian people"
Cons: "Nothing not to like."
Pros: "The Airline light staff were polite and very professional! I felt accommodated and my questions were answered in a timely fashion. Did I also mention their entertainment system on board is epic lol"
Cons: "Make make an announcement to fellow passengers not to leave the lavatory a complete mess."