Pros: "The whole business class experience"
Cons: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Pros: "Crews sympathy’s"
Cons: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Pros: "Flexible seating due to only very few passengers. On time departure and arrival"
Pros: "the crew is fine. The seat was OK standard."
Cons: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Cons: "Poor customer service and lack of care for loyal passengers"
Pros: "Fast boarding. Early arrival. Comfortable seat."
Cons: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Cons: "Can not be topped up"
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
For such a long flight I feel the spacing of seats could’ve been better to make it more comfortable for passengers. Very little space to move & stretch legs.
The flight was delayed in Jhb and I could have had some help in Dubai trying to get to my connecting flight to London
Pros: "Crew was amazing and very helpful"
Cons: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
Pros: "Excellent crew, who make each person important."
Cons: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
Cons: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Pros: "The food was very nice. The IFE was very nice as well. The seats were comfortable."
Cons: "The was a lot of profanity used by the attendants that was not necessary. Secondly I reserved a front row seat in online check in, but it did not allow put mean in that seat. Which if they were full would be understandable, but every single one was empty."
Cons: "Food on the menu was not available. Some of us did not get lunch and were being offered bread. Some flight attendants were impatient with pax and unwilling to help especially with regards to Wifi on board , others were impolite"
Pros: "generally good overall for a 14 hour long flight"
Cons: "legroom could always be better for me......but this was similar to most other airlines"
Pros: "Crew, interior, seats"
Cons: "Food was average. Service could be better. For example, my wife and I never got our food at the same time or close enough. We had to ask for food or drinks. They should regularly ask if we need something. Empty water bottles (up to 3) were sitting on my table for hours till we landed."
Pros: "The crew is good."
Cons: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Ambience of the aircraft was great. Spacious seats with sufficient leg room in economy class. The layover could have been shorter.
The hindu meal food did not taste good. Also the seats were not comfortable as compare to other airlines
Same as the flight to Doha. Very uncomfortable seats. No leg space
Cons: "Food options were very similar. And the pre-made meals are hit or miss"
Pros: "Everything about the trip was great excellent customer experience"
Cons: "If I got to sit in first class coz the plane was so empty haha"
Pros: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Cons: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Cons: "No gate for departure or arrival. No business class longe in Cape Town."
Pros: "Flight is spacious"
Cons: "Crew members service is very slow and not courteous, Also, boarding has to be more planned and informed.."
Pros: "The crew was really sweet and making sure passengers were comfortable."
Pros: "Absolutely nothing."
Cons: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Swiss Air rerouted me at the last minute and lost my luggage. At this time they still have not been able to locate it.
Pros: "Not one thing about my experience."
Cons: "The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!"
Pros: "Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home."
Cons: "Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country."
Pros: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Pros: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Cons: "I was very happy with my flight experience with Swiss."
Pros: "The crew was very nice. Seats were pretty comfy."
Cons: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Pros: "Excellent crew and service, lots of extras at. I charge (like beer/wine, meals, Swiss chocolates). Also on time departure and arrivals. Clean terminal areas. A+"
Cons: "Honestly can’t think of anything"
Pros: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Cons: "Swiss does not know how to handle their own problems and hurt passengers in the process."
Pros: "Flight was on time. Friendly crew and professional."
Cons: "I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable."
Halal food options could have been better the first meal portion sizes were very small the second breakfast meal the fish and couscous was very dry and disappointing I enjoyed the Hong Kong t lot I enjoyed the midnight stuck a lot the Hong Kong tea we had for breakfast was very good
Pros: "Same thing they serve pork and no other substitute. The crew members are not so nice especially the one serving the food, some are rude to answer when I asked for something."
Cons: "Serve chicken or beef and not only pork for not all will eat pork.3 of us was not able to eat. Thats was not acceptable."
Cons: "Food was lacking, everything else excellent! Not enough components to the meals. Be nice to have cheese/crackers. Better salad."
Pros: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Cons: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Pros: "Cathay Pacific always has courteous and caring crew. From the pilot to the attendants everyone enjoys their jobs and it shows in the amount of care and effort they put into ensuring that everyone has an exceptional flight."
Cons: "Docking at an air bridge rather than taking a bus"
Pros: "Everything was excellent, crew, seat, food"
Cons: "The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude."
Pros: "Easy and quick boarding"
Cons: "We sat in the bulk head economy seats for the extra leg room, but instead it was used as a pass through for the flight attendants and for other passengers. This was an older plane and there wasn’t an aisle cross over, very annoying! The chicken pie was scorching hot and no serving utensils."
Pros: "I liked that the tray table in Economy had a mobile phone holder"
Cons: "The seats were the smallest and thinnest I think I have ever sat in."
Pros: "One lady from the crew was amazing and very helpful"
Cons: "They destroyed our suitcase. At the beginning of our vacation it's very unpleasant and uncomfortable situation."