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Boarding and flight update was fantastic as I experienced about a 10-15 delayed for both flights. The food served onboard was great; the service of the flight attendants was excellent.

The row of seats were so cramped it was difficult to get in and out of your seat. I even upgraded. A long flight and sad accommodations 😵‍💫 the shorter flight was very comfortable and the seating was spacious

Excellent once on board. Security staff at Johannesburg rude and aggressive.

Complete mess. Our reservation was mistakenly cancelled. After almost missing the connection and walking all over the Munich airport, the Service desk got involved and we were run to our flight. Not all 4 of us in Business and not seated together as originally booked. This was the worst treatment I have ever had. And I travel a lot. 1K million miler.

Crew was not happy. Very uncomfortable seats. When person leans back in front of you the screen is too close to me. Food was awful.

Flight ride was good, crew members were great however they need to hire some better food caterer.

The flight and service were very good. Thanks to the crew.

Boarding was total chaos. They didn’t know what they were doing and taking bus to the airplane is like going back in time. The food is bad, portions are very small and we don’t get simple paper napkins! Is it really that bad?

There is more space in this economy seat. It felt like a better layout, not so cramped.

The staff was not at pleasant as those on the first leg of our trip.