Plane was EXCEPTIONAL CLEAN. SEATS SPACIOUS. CREW FRIENDLY, EFFIVIENT. WELL GROOMED
My flight was cancelled and I wasn’t even notified!!! Horrible service!
Cons: "The fact the my connecting flight was delayed 3 hours making us miss the last leg of the flight to Bahrain. I'll never use kayak ever again"
Pros: "It wasn't Spirit."
Cons: "Missed our connecting flight due to mechanical issues, but we were put on a later flight. Due to covid it's hard to get really good customer service. It would be nice if American had said well in advance that you need their app in order to connect to wifi on the plane."
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Pros: "Getting from one location to my destination. Making sure to keep us updated on why we would be late to final destination."
Cons: "No Dr Pepper, WiFi wouldn’t work, no entertainment, snacks were okay, crowded."
Pros: "On time, crew was nice."
Cons: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
Pros: "The entertainment and the crew."
Cons: "FOOD was atrocious! The worst I had ever tried to eat! I believe the packaging would have tasted better than the so called food! I'm a petite person but I was extremely uncomfortable for 11 hours and to top it off we paid extra for upgraded seats! Never again will I fly American!"
Pros: "This fly was ok;was yet a litle time 20 minutes late."
Cons: "Wahington to Orlando was ok.O ly 20 mi utes late."
Pros: "No entertainment system only for those who are vested with AA and using their app"
Cons: "A modern plane not old A320 without entertainment system"
Pros: "Wifi was semi-fast and reasonably priced; crew was friendly."
Cons: "No seatback TVs."
Pros: "Short flight."
Cons: "Flight got delayed several times. Had to reschedule flight."
Pros: "Crew was wonderful."
Cons: "Not much leg room."
Pros: "The crew was very attentive. The seat (as I am sure you know) is not 100% comfortable. One of those little pillows that some airlines provide would have been appreciated as I need a bit more back support."
Pros: "British Airways seats"
Cons: "If we did not arrive at the airport 3hours ahead, and get on an earlier flight we would have missed our connecting flight to England. Do Not book such shoes time between flights because often they are delayed."
Pros: "The flight crew was very nice"
Cons: "The plane was almost 40 minutes late in boarding. I missed my connection flight to Rome"
Pros: "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
Pros: "Finnair uses the American Airlines flight for this destination. Non-stop flight Raleigh to Heathrow (round trip).. Fantastic, on time and comfortable aircraft."
Cons: "It would have been easier to book our seat assignments if Fdfinnair had directed us to contact American Airlines directly to get seat assignments. Could not pre-select through Finnair. If you did not want the meat meal the vegetarian meals on both flights included mushrooms...not into fungi."
Cons: "Delays and more delays"
Pros: "Relatively comfortable!"
Cons: "It was late."
Pros: "Pilots that did show up were pleasant and made the best of the situation."
Cons: "No scheduled pilots for this flight. Pilots that did arrive had their schedule rearranged---they showed up to work thinking they were flying to Seattle. They were asked to step in to fly to Denver instead---20 minutes after our scheduled takeoff time; not horribly late, but seemingly disorganized, which leads to all kinds of thoughts about AA overall competence."
Pros: "Good choice of movies."
Pros: "Food & Entertainment were good. Thankfully the crew seemed to have waited for us."
Cons: "We were late, so some guy took my seat. Attendant was annoyed that I didn't just take any open seat. I wanted the seat I purchased, near my wife. The other passenger didn't gain anything by taking my middle seat as he travelled alone."
Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."
Pros: "Very little turbulence and staff was friendly"
Cons: "No blankets"
Pros: "Food and Entertainment were up to par."
Cons: "There were two (2) obnoxious and drunk Irishmen directly behind us who kept pushing our seats, screaming obscenities for at least 5 hours while playing poker. The flight crew continued to serve them beers and did nothing to shut them them up. If I was not so content on getting to my destination, I would have knocked them out on the plane!"
Cons: "the plane started 1 hour late and I missed my plane to warsaw"
Pros: "mas de media hora en la pista y 15 minutos mas para desembarcar"
Pros: "Wide selection of movies and other entertainment."
Cons: "This was not food that was served in the Economy class. This was pure junk. I understand that airlines are saving on the service in Economy but a minimal quality should be maintained. I recommend to prepare some sandwich etc. and other snacks and to take it on the plane."
Pros: "Great food and movie selection - awesome distraction from my usual flight anxiety."
Pros: "Adequately handled the 13 hr delay."
Cons: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
Pros: "We were delayed because of weather yet the crew kept us aware of what was going on and still got us there on time. Great crew. Very polite and professional."
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Pros: "American Airlines was amazing fed you a good meal fun crew good entertainment had 3 glasses of wine desert , and hot biscuits and coffee before landing was a great flight."
Cons: "Would not check bags through to final destination. I had to puck up at baggage claim and clear customs, and recheck bags through a 2 hour + line at ticket counter."
Pros: "It was a very short flight so not too much to go wrong."
Cons: "I had a carry on and a laptop case that fit under the seat. The laptop case has wheels and a handle. The gate agent said I need to check one bag, even though I could show that the laptop case was within the specs for fitting under the seat. When I tried to argue with her, she said, "One of your bags is going to be checked--which one is it going to be?" Bad attitude."
Cons: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Pros: "The space , the TVs , the free drinks and the service"
Cons: "My flight was actually processed under American Airlines. Oddly, the confirmation email stated it was Finnair."
Cons: "Pretzels too salty"
Cons: "Seats packed it tight. One less row and a few more inches would be better. Shame the airlines have making more money in mind and not passenger comforts"
Cons: "3 hours late. I could have driven home faster than this and saved $800. Once again, disappointed."
Pros: "Great service and friendly smiles."
Pros: "Excelente la atención y los servicios prestados por la tripulación"
Pros: "United uses a code share with Avianca for regional flights."
Cons: "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."
Pros: "Crew was great. Planes were on time."
Cons: "Takeoff and first half of ORD-MCO leg was a little rough. Not the airlines fault though."
Pros: "Crew from the second plane we changed was great!"
Cons: "The organization skills. After and emergency landing all passangers were left to wait for hours STANDING in line without any official annoucement. After midnight. No one told us how long is going to be the wait time, or more info about the new plane. Disorganized."
Cons: "The bathroom gets messed ( wet paper towels on floor) by irresponsible passengers, stays yucky ."
Cons: "It’s a united flight so any expectation of being treated like a customer that actually pays for a ticket is a bridge too far."
Pros: "boarding was fast, flight was on time, nice crew"
Cons: "pretty basic creature comforts, seats so so"
Pros: "The flight attendants were extremely nice, understanding and accommodating. I hope To fly with them again."
Cons: "Although not United’s fault, The flight was very uncomfortable as several of the passengers were rude and out if line, one almost accusing me of stealing her husband’s seat all because I was traveling with my ESA companion. I travel with her for a reason and that situation did not help but the flight attendants did everything possible to fix the situation."
Pros: "The flight attendants were very welcoming"
Pros: "I was put up in a hotel"
Cons: "I never received my luggage. I waited hours and Swissport never filed a report. I did see the Brussels flight I should have gone on did depart late. But as I was waiting for luggage and they gave me a hotel room I hadn’t checked the screen. I was most concerned of the person travelling to pick me up in Bordeaux as it is a journey for them as well"
Pros: "Less than an hour in the air- commuter shuttle"
Pros: "It was excellent all way) thank you."
Pros: "Empty flight so was able to relax."
Cons: "Foor has taken a dive. It was never so bad on United, but lately its been terrible. Got the same food, thrice, on the same flight without any change."
Cons: "I want to clarify that I boough tiquests with Lufthansa not with United... and I had to travel United most of the time to Africa and Bach to the USA... united socks terrible ... bad food and old plain to cross the Atlantic... besides the service and the bad actitude of the employees... when I travel international I want only Lufthansa. So, kayak you tricked me ....horribly!"
Pros: "Flight was on time, the crew was friendly, and the price was right!"
Pros: "Over it was good even with the late departer Do to constitution on one of the runways Causing our plane to be delayed due to the Previous flight being late getting to the gate."
Cons: "There was nothing I didn't like except for a baby Crying which we don't have any control over it But people need to deal with it."
Cons: "The plane was delayed again n again from ，7:30 pm to 11:45pm"
Pros: "Delays 2 hours"
Cons: "The flight attendants were terrible, wouldn't let us get off the plane to get food when we were delayed for over an hour and then wouldn't even sell us food until half way into the flight. I hadn't eaten since the earlier flight coming from international transfer thinking I was going to miss so I rushed to get there only to be delayed with united again then starved and not arriving home in Corvallis until 1 when I had work at 7 am. Made me not happy at all. I will never fly United again."
Cons: "Not like Air Canada ... I can tell the staff are tired of their jobs. Entertainment you needed to pay for. Really bare bones"
Pros: "The people were really nice. We left on time or early on most flights which was also nice. Like the variety of liquor and prices for beverage that's offered."
Cons: "The in flight entertainment doesn't compare to delta. Our last plane was getting retired so it didn't have any in flight entertainment and the snacks tasted really old. The other flights had spotty connection at best and was hard to connect to their movies."
Pros: "The man at the gate who helped us board went beyond what we expected by loading luggage in the overhead bin. The attendant Sherry was incredible--friendly, helpful, and considerate for all aspects of the flight."
Cons: "My seat didn't recline properly."
Pros: "Flight left and arrived on time"
Cons: "Was assigned a middle seat. Tried to change it, but was not willing to pay $75 to do so."
Pros: "They give me a opportunity to check my bags it also was overweight and they give me a chance to flight my bags and paid the extra"
Pros: "Everyone was pleasant."
Cons: "I was not aware of the shortage of legroom on economy class."
Cons: "Guy flight attendant didn't even cracking a smile once."
Cons: "I was not able to choose my seat for this flight. The person on my left kept stretching out invading my personal space. Was extremely cramped!!!"
Pros: "Plain pilot profecional"
Cons: "Plain to old"
Cons: "Limited food and drinks options."
Pros: "Loved the size of the seats in coach, and the entertainment consoles in the back of the seats. I didn't like that their were no power outlets."
Cons: "Crew was really rude and short tempered. This is the reason I try to avoid United. No power outlets. The wifi I paid for didn't work properly."
Pros: "Good in flight service& crew"
Cons: "Unorganized boarding for business class and cramped waiting area. UA plane and facilities not as clean as Lufthans. Ran out of food selection and no amenity kits for passengers"
Pros: "On time and people nice"
Cons: "Everything. Very good"
Pros: "I loved the electrical outlets! Also, the flight was not full so I had a whole row."
Cons: "My flight was cancelled due to the weather. I had to stay at the hotel with my parents and then fly next day. I had 11 bags and was told that United can't hold bags in airport so I had to take them to the airport. I paid twice for my luggage . I paid about $700 as a sequence for the flight delay."
Cons: "Flights were all delayed or cancelled"
Pros: "1st time I ever watched the safety/instructional video. Great job because it is important stuff and I saw others paying attention as well!"
Cons: "Our flight got delayed during boarding because specific items were not loaded on the plane that needed to be shipped with our flight. It had nothing to do with paying passengers. If the items were important enough they should have had a private charter complete the task."
Pros: "Nice to have free streaming of entertainment/movies."
Cons: "SLC to Houston couldn't connected to the advertised entertainment even after it was announced. Perhaps it wasn't activated? That said, very friendly crew; on time and comfortable flight."
Cons: "Not enough time between flights!"