Both flights to and back from Lyon with buses taking extra time and delaying flight at DXB. Food serving needed work.
There is an issue with A380 when it arrives in Munich, because a business class passengers like me have to wait for the first class passengers to disembark, which takes some time while you are also offloading economy passengers this causes an issue at customs where your business class passengers end up behind a large bulk of economy passengers This is a frustration and the early dislocation should be and is supposed to be a benefit of business class
This was my first time flying with Emirates. Overall, the experience was very good. I thought the seats in economy would have been a bit more comfortable, but, they seem to be on par with other airlines. The food was excellent and very satisfying. If you can afford it, I would definitely suggest upgrading to at lest premium economy seats for long haul flights.
First time and very memorable, the finest flying experience ive ever had
No Vegetarian options onboard, made to wait for a long time for boarding
The internet connection did was not functioning as per normal.
The individual attention the crew gives to passengers is commendable and I find them positively helpful.
For such a long flight I feel the spacing of seats could’ve been better to make it more comfortable for passengers. Very little space to move & stretch legs.
The flight was delayed in Jhb and I could have had some help in Dubai trying to get to my connecting flight to London
Long line at check in. It should be able to move faster.
Food wasn’t good but not their fault as I should have pre selected
Seats too much and for the price we paid eve thought economy we still had to pay $169 to check a ba that’s ridiculous and also my daughter needed water so she can take her medicine we push the boton for the attendant to get us water they never came we push it 3 times no one came and ask what we needed . Am not happy with the service at all I will not fly with TK anymore
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
My experience was amazing. Very friendly hosts and impeccable service.
Everything was great except the meat served was tough and overcooked!
6 hour delay for connecting flight in Istanbul, no real information or support, spend night in lounge which was extremely noisy due to construction works.
Friendly cabin crew and the flight was on time. Would recommend toanyone
Avoid delays. There has never been a time I flew without delays.
I recently had a deeply disappointing experience with Turkish Airlines, one I felt compelled to share. Firstly, the staff’s attitude left much to be desired. I encountered consistent rudeness both onboard and from the customer service team. To illustrate, I lost my eyeglasses on the plane. When I approached the airline’s customer service for help, not only were they dismissive, but they also mishandled the information I provided. Even though I had clearly mentioned my flight details in my correspondence, they asked for them again, only to later inform me they couldn’t locate my glasses. Moreover, the flight itself was delayed by three hours, adding to the frustration. Given this experience, I strongly advise reconsidering before booking with Turkish Airlines!
Our charging and WiFi were not working in our business class seats, even after they "refreshed" it.
The crew were fabulous. We travelled Doha to Miami and the crew in board we exceptional too.
Qatar was pretty OK for their services but Arangrant was awful at theirs and frankly lied to me. Qatar offers four business class fares and only three of them allow lounge access. This is a horrible policy when you pay so much for business class and shame on them for denying the simple use of their lounges for this confusion. When I requested my business class ticket with Arangrant I knew this and specifically told them I would only purchase the lowest class business seat that would still permit me lounge access on all legs of my trip. They lied to me and said I did and then I was refused this service on my return flights. I had no less than 4-8 schedule changes and got screwed by a late departure from DCA on my double connection to JNB. I lost nearly a full day on my outbound and then had little to no use of the lounges on my outbound flights. To then be denied access on my return flights made the 27 hour trip home pretty awful. Kayak should no longer work with Arangrant as they are dishonest and liars. Qatar should price all four of their business class fares to include lounge access and stop the insanity they have forced on people. My return trip home nearly ruined my entire trip to South Africa and I blame Arangrant for telling me lies and for Qatar for offering insane rules and regulations on such expensive business class fares. For the money I paid to Qatar, I did not receive the full services I was promised. I will probably never use Arangrant and their ignorant services ever again. I will question whether I ever fly on Qatar Airways again as well. When you pay so much and get such little in return, it leaves a bad taste in your mouth. Arangrant gives the whole industry a bad name and Qatar is not far behind them. I can honestly say that the wretched service and way I was treated by both have soured me on travel companies and airlines. It is bad enough that we have an idiot, felon, racist and bigoted president and administration to contend with while he has started an illegal war, I did not expect to get screwed over by Arangrant and Qatar as well. Shame on all of you.
Very poor No information given to why we turned around.. No one at airport to help
The flight was smooth Thank God but the delays and changing gates for 3-4 times made me so tired of walking back and forth with heavy bags I thought I was going to pass out with heavy headaches but Thank God finally found the final gate and home safe. These delays happen anytime for important reasons so just be patient when you come across these situations.
The rows of seats in economy class are seriously close to one another making eating and resting just about impossible - there is hardly any legroom. Anyone larger than average size would have an incredibly uncomfortable flight. I had to basically share my seat with the lady passenger next to me as she was too big to fit into her allotted seat.
As gold member there is no priority checkin. Meaning you either have to board with your zone or last with business class pax. As economy pax all the baggage bays are filled by the time you arrive
Not good. Expected a lot more as far as excellence.
Better service is needed. I booked for Qatar but I was switched to American way after I bought my tickets.
In spite of placing requests for vegetarian food, I didn’t get it because they ran out of stock. According to crew, only fixed number of vegetarian orders will be carried. Typically, they should have checked and served those who had specifically requested. I was one of those to get the food last.
Restrooms weren’t working properly. Food choices were too exotic.
Excellent once on board. Security staff at Johannesburg rude and aggressive.
Not good. They charged an additional $70 to check a bag we had already paid for on line with Lufstansa
It was excellent. I upgraded from premium economy to business and it was totally worth it. We were on a 747 and I sat upstairs and enjoyed the privacy. The crew was incredible especially the woman who had been working with you all for 30 years.she was absolutely spectacular as was her cabin. The food was delicious. I would just serve bread with the meal. Don’t take it away!
Lufthansa has outsourced their ground crew to a company in Bengaluru. This company is really not dedicated to customer service. Very disappointed as this does not reflect Lufthansa’s service that I remember from before.
Efficient boarding process. Staff are nice. Food should be better.
My incoming flight from Rome to Munich was on time. But part of the deplaning process is that we had to take a bus to the terminal. The layover time was too short so me and other passengers that were going to make the Munich to Diussepdorf plane were stressed. We all ran through the terminal and we got there right on time to find out that our plane to Dusseldorf was 15 mins late.
I paid for reserved seats with Lufthansa months before flying. Apparently no one relayed this to ticketing clerk as we were seated at the very back of the plane (row 46), next to restrooms and storage bins. Needless to say, we were unable to sleep for the entire overseas flight. We are returning October 11th via the same route and sincerely hope to have better accommodations.
Right on time. Free water and a chocolate treat. Landed on time. Seamless
The seats were slightly banged up. Legroom was a bit tight. No food or drinks served No entertainment whatsoever.
Our entertainment/movie and audio did not work during our flight. Two of our bags did not make it to our final home destination. No personal assistant. Everything is via email/web with no assistance.
