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Pros: "Not one thing about my experience."
Cons: "The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!"

Cons: "Nothing"

Pros: "Staff was very friendly and loved the food."
Cons: "For economy class, nothing."

Pros: "Crew was attentive, video selection was very good"
Cons: "Seat cushion was very hard for 7 hour fight. Bring a pillow!"

Pros: "Crew was nice"
Cons: "No WiFi on a 12 hour flight, but we could all see the full signal WiFi for the crew, aptly named. LXCrew. Awful to see them using WiFi when we are unable."

Pros: "The crew for the most part were courteous."
Cons: "1. The economy seats were extremely uncomfortable and tight, unlike other Int’l flights we have been on, ie, Virgin and British Airlines 2.Food was the worst we have ever had on an Int’l Flt. 3. Main meal selection ran out. Staff said there was nothing they could fo. 4. Our suitcase arrived really beat up. It looked like it was dragged along the tarmac. There were several large rips. To make it worse, this was the first trip we have used the suitcase."

Pros: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"

Pros: "Professional, friendly service in every respect."
Cons: "Economy is profoundly uncomfortable -- as with all its competitors."

Cons: "I’m a small person & your seating is cramped & uncomfortable!"

Pros: "Lots of room because plane was half full"
Cons: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."

Pros: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Cons: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."

Pros: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Cons: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."

Pros: "Who knows hope to actually get on it and make it to destination"
Cons: "Not sure just know leaving 10 hours late"

Cons: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."

Pros: "Great"
Cons: "I didn't get my kosher food that I ordered"

Pros: "Friendly service and food"
Cons: "Older plane with no entertainment"

Cons: "My tv screen wasn’t working."

Cons: "They rebooked me on a later flight this same day. This flight to Geneva (change of airports) was late and the flight to Vienna took off with no passengers from our flight, after we were told it would wait. ' I paid for premium seats and did not get rebooked for the same. I am sitting in the Geneva airport for 7 and 1/2 hours, losing my meetings in Vienna. I never expected such poor service from Swissair."

Pros: "See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs"
Cons: "A grown man coughing loudly during a 10 hr flight w/o once covering his mouth"

Pros: "Flight was good"
Cons: "There was a one hour wait to get through passport control and go to the gate beyond the security check point."

Pros: "Fast, on time."
Cons: "No entertainment at all, super uncomfortable"

Pros: "Fully reliable"

Pros: "Swiss being swiss, great service and food was quite nice."
Cons: "Airplane felt old, entertainment system is small and outdated."

Pros: "Swift ride - no frills- the chocolate square was delicious."
Cons: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"

Pros: "On time, good service, nice crew"
Cons: "Tight space for legs when chair is in flat setting"

Pros: "I was upgraded for some reason and holy cow was it awesome. Amazing food with more choices of what to eat. Massager in the chair and it nearly lied flat. So amazing and the perfect way to travel on a long flight"

Cons: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."

Pros: "Nice sandwich and chocolate."

Pros: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."

Pros: "I love everything. The aircraft was spacious and clean. The crew excellent and the food very good."
Cons: "I wouldn't say didn't like something but we had to wait 40 min over the time we were suppose to take off. And this is notbody s fault but it was ind of long..."

Pros: "Staff & service were super nice & friendly. In this day & age that airline travel is getting really hectic, it was a breath of fresh air to see friendly & dedicated staff who clearly enjoy what they are doing."
Cons: "Can't think of anything"

Pros: "Very good service in business class"
Cons: "They lost our luggage and after filing claim we have not been notified for 16 hours"

Pros: "The plane was clean, on time, and the staff were professional and friendly."
Cons: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."

Pros: "Great flight crew and equipment. Courteous and helpful."
Cons: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."

Pros: "Food was tasty and of decent proportions, entertainment, while somewhat limited in selection, contained a number of compelling movies bar I enjoyed. I had a bulkhead seat, which was exceedingly comfortable"
Cons: "USB port was broken in the seat, but enjoyed the entertainment offered that I didn't need it."

Cons: "Too narrow seats."

Cons: "Because we missed our flight due to delays in Barcelona we Had to wait more than 4 hours for a next flight. Afterwards we were sitting separate."

Pros: "food and crew were excellent: good meals, free wine."
Cons: "Screen was dim and low-resolution, controls slow and hard to use, no power outlets."

Pros: "On time"
Cons: "The airport at Vienna airport checked my hand luggage (and many others as well) on a scale. My was ok and I got a red tape stating that it was checked. At check in it was checked again. I have a very small roll on that I specifically bought for flying in Europe. I never had that in the US."

Pros: "The crew was pleasant."
Cons: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."

Pros: "Helpful staff"
Cons: "I was uncomfortable with the space"

Pros: "The food was good and I enjoyed the Swiss chocolates."
Cons: "The Seats were real cramped and the entertainment system was outdated"

Pros: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."

Pros: "Great kosher food! Very kind attendants."
Cons: "not enough foot room."

Pros: "the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)"
Cons: "the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time"

Pros: "Staff is very friendly, courteous and helpful. Food and drink is excellent. I loved the screen showing the location of the plane on the flight path. Watching your own personal movie was great."
Cons: "Economy boarding could be more organized. Seating is very tight. It would be nice to have a little more room."

Cons: "THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION IT IS VERY UNCONFORTABLE!!!"

Pros: "Nice smooth flight, good service, comfort, food, crew, and entertainment. Crying toddlers made it hard to sleep."

Pros: "Professional and polite crew and comfy seats."
Cons: "Boarding was a mess, late as usual and with no organization of any sort. Terminal E in Zurich has no air conditioning, so you wait in heat and no air. Also who came up with the design to put toilets upstairs where you ave to go using small and crowded hallways."

Pros: "Boarding was fast and practical"
Cons: "Food and beverage"

Pros: "The crew were so friendly and helpful."
Cons: "I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option."

Pros: "The food was fine to abv"
Cons: "The wait time was extremely long and would be even longer when going back to Boston"

Pros: "Lufthansa is always incredible."

Pros: "It didn't crash."
Cons: "Food no screaming babies . Comfy seats and armrests,"

Pros: "The crew was very nice and attentive, I really like the food on Lufthansa"
Cons: "The movie selection was limited and dated"

Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."

Pros: "Above expectation"

Pros: "Clean, drink and water service was good and much appreciated"
Cons: "Seats too close to each other, must have added a couple of rows. awful. Internet wouldn't work, Food is a sad excuse on a German airline."

Pros: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Cons: "The entertainment system was glitchy."

Pros: "Flight on time, crew polite and ready to help"
Cons: "Seats in the plane a little closer to each other than usual I think."

Pros: "Flight was very delayed in Munich"
Cons: "Flight was very delayed in Munich due to a shortage of land and handling crew. Very disappointing. Everyone I know who takes this flight complains about the same problem. Arrived in Geneva around 21:00, 1 1/2 hours later than anticipated time of arrival."

Pros: "Lounge was very clean"
Cons: "In a 10 hours flight Frankfurt to Atlanta only one main meal. Service was rushed job. My seat wasn’t working and Tv remote didn’t work."

Pros: "Not much compared to Lufthansa from AID to Munich."
Cons: "Old plane, old movies, service was mediocre"

Cons: "Shortness of the staff at the counter when checking in. We couldn’t preprint our boarding passes and the staff was inconsiderate when we tried to explain why"

Pros: "I made it to my destination"
Cons: "Cancelled flight, timing, and a day lay over I wasn’t pre pared for."

Cons: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."

Pros: "Nice to be on a full service airline for once"

Pros: "Relaxing environment in business class"
Cons: "Food in business class can be better"

Pros: "Friendly crew"
Cons: "when seats recline in economy you can barely get in and out of a seat"

Pros: "Flight attendants very nice and efficient"
Cons: "Nothing"

Pros: "Boarding was done very quickly. Unlike the norm nowadays, people weren't cramming every single inch of space in the overhead. In addition, the flight wasn't full so my travel companion got to enjoy a full row to himself while I enjoyed an empty seat next to me to stretch out. The food was very good. The staff came by quite a few times to offer orange juice or water. The entertainment syren was excellent. I watched four full movies on the trip and have in mind at least a couple more for the return leg."
Cons: "Not a thing."

Pros: "Friendly helpful staff."
Cons: "Delays."

Pros: "The boarding process is very efficient."
Cons: "Lufthansa’s people are mostly good. But there are some obvious opportunities for people to be more friendly. Also, LH like many others continues to serve cold rolls and cold butter on international flights. KLM warms the rolls! It’s the one small touch that would make Lufthansa’s meal service so much nicer."

Cons: "Baby kept most of the cabin up for three hours of a six-and-half hour flight. I know this isn't Lufthansa's fault, but they did little to help. Also, business class seats are too hard!"

Pros: "Great food!"
Cons: "No entertainment"

Pros: "no problems"
Cons: "everything worked"

Pros: "Plenty of legroom in main cabin"
Cons: "Video selection unreliable"

Cons: "I had to endure 10 hours sitting next to an obese passenger, who was to big to fit into his seat and had to rest his shoulder and elbow over my seat. The crew couldn't do much and so I had to shift myself sideways for the entire journey in order to make space for this obese passenger to rest his arm into and over my seat."

Cons: "They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta."

Pros: "Great service !!!!"

Pros: "Crew friendly, good food"
Cons: "Cramped seating, can't select seat until checkin without paying (only airline we were unable to select seat)"

Pros: "Very good experience. Good movies."
Cons: "The LH reward program is not very user friendly."

Pros: "The food, the crew, the cleanness"
Cons: "N/A"

Pros: "Lufthansa - The best."

Cons: "It turned around and we were stuck in Frankfurt for the night."

Pros: "Unfortunately not much, although I have always had good flights with this airline in the past and will use them again for a direct flight to Germany. I guess it was just a bad day for them."
Cons: "Flight was three hours late leav ing due to a mechanical issue. We sat on the plane while it was being repaired and refilled. I was too hot the whole flight..I think it's the design of the ventilation system on this particular plane. The person by the sunny window stifles. Food was about as bad as it can get. Then I was offered coffee and got tea. Crew never smiled. My headphone had a loose wire so the sound went in and out. Not like past Lufthansa flights."

Pros: "On time"

Cons: "The 45 minutes between flights was too short. there is no way this is feasible given that we had to go through passport control. Kayak should NOT have recommended this combination of flights. We almost missed the flight to Chicago."

Pros: "Pleasant crew."
Cons: "Annoying kids in seats behind us :( Not enough leg room for someone over 6 feet tall."

Pros: "SAS and BA can do better"

Pros: "Lots of entertainment. Everything fine."

Cons: "The crew was not friendly. The cabin temperature was set very high (~75f or higher) the entire flight without any individual vents for airflow, so that many passengers were uncomfortable and sweating during the flight. The food provided was poor quality (for the meal, I chose chicken which was boiled pieces of chicken without any flavor - I feed my cats better!). I will try and avoid flying this airline in the future at all costs."

Pros: "Excellent Flight"
Cons: "Nothing"

Pros: "Great staff on board made our flight enjoyable."
Cons: "Being outside in the rain while we waited to board the plane left us soaking wet as we sat down. There was a meowing cat on board the plane that was an interesting experience as well."

Pros: "The security line was short, at least."
Cons: "We arrived two hours early to the terminal, there was a giant line, that took over an 1 hour to get hour to get to the front of. Then when it came to checking my bicycle it was a giant ordeal that took over half an hour before we were able to go to security. They kept on saying I needed to do that ahead of time and that their systems were down. Checking a bicycle for me has never been a big deal with any other airline. We made he flight with out much time to spare."

Pros: "Still loads of leg room in economy which is great for a tall person like myself."
Cons: "The food, dinner and breakfast from Johannesburg to Frankfurt was not very nice and not the usual good standard."

Cons: "The seat in front of mine was reclined in the already cramped space provided, twice as far back as any other seat I could see. Please look into the recline on that seat for future passengers. The crew hit my seat, repeatedly with their carts and did not remember to offer drinks to us as they pushed it by. The airlines should consider removing that seat as an option to passengers if there is not ample room for the flight crew to maneuver around it. It made for an unpleasant experience overall."

Pros: "Flight was on schedule. Was lucky to get a empty seat next to me so plenty of room. Glad they provided the requested specialty meal."
Cons: "Boarding occurred an mass. No order what so ever so long lines getting to the plane and in the plane. The head phone jack was for a two prong headphone so it forced you to use the headphone they provided or only hear from one ear."

Pros: "Entertainment."
Cons: "Staff was extremely sassy and unhelpful when I had been traveling for 40 hours."

Cons: "Better Movies and music"

Cons: "Seat antiquated, food was more economy than business"

Pros: "Cattle car"

Pros: "1. Friendly welcoming crew 2. Comfortable seats 3. Reasonable selection of entertainment 4. Clean amenities"
Cons: "1. Although i requested Halal food in advance, when i booked my flight, non was provided. 2. I got to the boarding gate, 10 minutes before the plane was initially scheduled to take off. I was the second last person to board the aircraft because there was a long queue at Passport control with only one officer for a prolonged period. The man at the final boarding checkpoint, insisted that i was late because of shopping, and insisted on me catching a new flight the following day. He said that they had already filled up the plane with Stand By passengers, and my bags had already been off loaded. I had to beg him to allow me to board, and eventually he did. About 10 minutes after the scheduled departure time, the captain announced that they were waiting for one more guest, and the flight actually left about 20 minutes later then schedule anyway. This series of evens led me to believe that the man at the boarding gate was trying to elicit a bribe from me."

Pros: "I didnt like anything about SAA business class"
Cons: "Seats have this kink in the middle when in flat position. No business class boarding, food was average to bad. Not impressed at all"

Pros: "Plane was not full. Newish aircraft. On time."
Cons: "No interactive maps working. Entertainment only average. Flight crew did not provide updates."

Pros: "Everthing"
Cons: "None"

Pros: "Good leg room, pleasant stuff except for one exception"
Cons: "Terrible entertainment. Unresponsive cabin crew member to fact that the whole right hand aisle of the plane had no overhead lights or entertainment that worked. She merely told people she had rebooted three times and there was nothing else to do. No apology. Headphones were faulty on both outgoing and returning flights."

Cons: "Bumpy landing Delayed departure"

Cons: "The cabin crew members did not respond to my request to fix my screen having had brought it up to them on 3 different occasions and forcing me to then find a new seat in the middle of a 16h flight!"

Cons: "One of the best flights I’ve had ever"

Pros: "Comfortable seats for domestic flights. Clean plane"
Cons: "Domestic planes not big on entertainment."

Pros: "Wonderful crew and flight"
Cons: "Nothing"

Pros: "Friendly crew and punctuality"

Pros: "I flew to RSA in the "old' aeroplane so it was a pleasant surprise to fly back in the new plane."
Cons: "The food. Not sure why the try to serve a hot meal when fruit cheese and crackers would be perfect. Muffin and cereal for breakast would have been lovely."

Pros: "I cannot say enough about the service from South Africa! Always smiling, always helpful and saying it’s their pleasure when you say thank you. It is top notch!"
Cons: "Can’t think of anything"

Cons: "Poor food and movie choice"

Pros: "Punctuality"
Cons: "Nothing"

Pros: "Very hospitable crew at all times"
Cons: "Immigration/landing forms ran out"

Pros: "Nothing"
Cons: "Now I am seriously delayed to my destination"

Pros: "The check in staff"
Cons: "Nothing"

Pros: "Punctuality"
Cons: "Nothing"

Pros: "Crew"
Cons: "Nothing"

Cons: "Delays. Hadvto rush to catch connecting flight"

Pros: "We delayed a bit at JNB and there is no open working wifi . with such hours to spend at the airport, i would advise to have internet access for travellers. plz attend to this."

Pros: "Crew was fantastic and caring!"
Cons: "Nothing"

Pros: "Everything went extremely well. Crew were professional. It was a really bumpy flight but felt safe."

Pros: "Food and drinks on offer were good. The staff were also good."
Cons: "The sound on the entertainment system was poor on the outbound and return trips. Turning off the system when still forty minutes away from London, and nearly at the end of a two hour film, was annoying."

Cons: "Terrible experience with a kayak agent! I need my money back!"

Pros: "Na"
Cons: "Dishonest and unhelpful airline"

Cons: "POOR SERVICE AT THE AIRPORT IN JBH."

Pros: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Cons: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"

Pros: "Superb services"

Pros: "Everything ontime"

Cons: "The ground staff was terrible !!!!!"

Pros: "On time"
Cons: "Too crowded."

Pros: "The on boarding was quick ... the off boarding quicker (as we ran off!) The staff were smiley dispite a tough flight"
Cons: "Very drunk older lady kept us awake all night, either by shouting, threatening to be sick, physically fighting with her hubby or falling over, staff should have cottoned on earlier to state of passenger and kept an eye to avoid her sneaking the duty free (classily drinking from the bottle) this teamed with a broken media system (both ways), sloppy food and pretty dirty plane made for a very unenjoyable 10 and a half hours"

Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"

Cons: "They lost our bags and it took a week to get them back."

Cons: "Chicken slightly undercooked"

Pros: "Everything run like a clock"

Pros: "Nothing... We were bounced because they oversold"
Cons: "Bounced. Told us nothing. Seemed impressed that they were paying for an off airport hotel for us. Gave us a minor voucher that expires in a year and is not transferable so worthless."

Cons: "lost luggage"

Pros: "The service on board of this flight was amazing! From the food to the staff. Aircraft was impeccably clean and the comfort of the seats were surprisingly good."
Cons: "There was nothing to dislike besides de size of the toilets!"

Pros: "Vegetarian meals were good. Thank you."
Cons: "Not many movies to choose from that were not violent."

Cons: "I missed it due to the delay of LH"

Cons: "The alliance of Air Canada with South African Air is a poor relationship in Johannesburg that requires better instructions for travelers. The protocol that was required was to check luggage at one terminal and then go to an adjacent terminal to go through security. This is manageable, but airport information did not explain it correctly and one had to know that they were flying South African and not Air Canada. It caused no serious problem for me as I had ample time, but I got tired dragging my luggage around as I worked out the protocol."

Pros: "- Happy with the volume of sparkling water available in bottles on the flight (I do find occasionally that other airlines don't stock enough)"
Cons: "- Entertainment system turned off 40 minutes before landing is very frustrating and boring - I was seat 1A; and thus on the bus first, but out lat and thus ended up at the back of the immigration line behind the entire plane (needs a fast track line if you want one bus for the business and economy seating) - One the second sector, economy and business class were streaming off the plane together. This is one area that the staff have in their control to offer a higher level of service to business passengers. - No champagne on arrival - only 2 meal selections (no beef) - only 2 bottles of Shiraz available (after a long search)"

Pros: "Timeliness"

Pros: "Kensani Nyembe (especially) and her crew were excellent"
Cons: "The flight delay I experienced added 8 hrs to a 24 hour journey and despite assurances in Joburg from Lerate Lempe that I would be allowed access to the lounge at JFK airport, all I got was a 25 USD voucher in a rubbish restaurant in the terminal. Most of the customer service was poor (including the young lady who didn't take it upon herself to suggest next steps after informing me of the flight delay - her apparent lack of concern about that and time taken to rebook me a new flight was beyond belief). The food was substandard (quality and quantity given the 14hr journey) and in-flight entertainment didn't work for a couple of hours. The queues at JFK were slow moving, unnecessarily long and your people did not seem concerned with the fact that passengers had to stand in line for an hour at least to check in. To top that off, because your airline does not have the body scanners mandated by the US, all passengers had to have a secondary body search at the gate. Sufficing to say, SA Airways, you are being left in the dust by BA and Emirates."

Pros: "Amazing friendly crew. Spot on entertainment!!!"
Cons: "Toilet facilities could have been cleaner"

Pros: "Good service"
Cons: "Serve Warm food"

Cons: "Poorly organised meal service"

Pros: "Crew is friendly."
Cons: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."

Cons: "Entertainment is non existent. Plane is tatty."

Pros: "The crew were very welcoming, helpful and charm, makes you feel easy"
Cons: "General interior cleanliness"

Pros: "Very conformable and quiet."
Cons: "Nothing very nice flight."

Pros: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Cons: "The food could have been better. Honestly much better"

Cons: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."

Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"

Pros: "I like the crew of Ethopian Airlines, they are very friendly & attentive. Flight was delayed but not by AE fault. We made up most of the time & arrived only 15 minutes behind schedule"
Cons: "It was all good"

Pros: "Everything was great."
Cons: "Nothing"

Pros: "Staff are friendly and pleasant. Seats are comfortable with more space than some airlines.Good choice of films."
Cons: "This was probably the worst boarding I have ever seen. They called the Paris flight while people were still boarding for Frankfurt. It was chaotic, with people struggling to find which line to be in. There was no visible guidance from Ethiopian ground crew. Eventually got in line. One guy checking boarding passes for both business and economy. Very slow with again no crowd control. Children were not given priority. Eventually many people went through business queue while others had been waiting in economy. Ground staff were standing around watching and not helping or communicating. Poor show from Ethiopian!"

Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."

Pros: "Nothing. I was 2 hours early for the flight - it was over sold. They never apologized, they just told me "I didn't have a seat" like it was some how my fault... then sent me to the airport hotel and put me on the next days flight. I realize it wasn't the people at the desks fault and nobody was doing this TO me, but it was just stupid it happened at all. I don't get how they can just screw a whole day for a group of people and not even say "sorry.""
Cons: "They over sold the flight. Eight of us had tickets - I bought mine over a month ago - and they just sold too many seats or had too small of a plane or something. I've NEVER had this happen in 6 years of traveling continually. It's on my short list now of airlines that really just don't care."

Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."

Pros: "Everything was on time, high quality, and enjoyable"
Cons: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."

Pros: "Free entertainment! Wish they worked with gogo to purchase WiFi though. Bathrooms are roomier than other airplanes! I’m glad the crew gave me the sandwich even though I was sleeping."
Cons: "One of the toilet covers wouldn’t stay up so you had to hold it while going. Paper towels would be nicer than tissue paper. Wasn’t able to use my boarding pass from my phone, waste of paper. Ginger ale would be a nice drink. Didn’t find a list of their drinks in magazine, that would make it easier. Whenever I needed to use the restroom they locked us out a lot whether for head count or re fueling."

Cons: "the layover in Dublin was too long--longer than scheduled"

Pros: "Auto-adjusting windows"
Cons: "Understaffed. The plane looked and felt old. Food was sub-par."

Cons: "The plane from Entebbe to Addis Ababa was very old with tight seating."

Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"

Cons: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."

Pros: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Cons: "Lost my luggage, could not trace it and no compensation."

Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"

Pros: "USB plug, nice TV/ entertainment"

Cons: "I sent them an email about an issue with my flight but they didn't get back to me"

Cons: "I sent them an email about an issue with my flight but they didn't get back to me"

Pros: "The flight service"
Cons: "The food was good"

Cons: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."

Pros: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"

Pros: "Cabin crew were all charming."
Cons: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."

Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."

Cons: "The entire flight was fully booked and plane full of people with bad hygiene whose smell was so offensive that I was nauseous. My friend and I were the only two Western people on the plane and forced to sit in the last row of the plane next to the toilets. Passengers were rude and pushed us during boarding, on the bus, and when leaving the plane. It was disgusting."

Pros: "Excellent chicken dish"

Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."

Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."

Cons: "The food was not appetizing and the flight ran out of sodas"

Cons: "Seats were so uncomfortable, like three airline doesn't care about comfort. The food, which is usually decent, was also below par."

Pros: "Customer service was great and the restrooms were cleaned regularly unlike some long haul flights where it's not the case."

Pros: "Cheap"
Cons: "Delays, Delays, Delays, 2 hours late !!!!!!!!!"

Pros: "New aircraft with automatic flushing toilets!"

Pros: "Friendly team."

Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"

Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."

Cons: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"

Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."

Pros: "The service during the flight was perfect"
Cons: "N/A"

Pros: "The service, the comfort, the team was brilliant."

Cons: "security boarding in adis abeba"