Low season | May |
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High season | June |
Cheapest flight | R25 662 |
Absolutely horrible all around especially for such a long 13-14 hour flight - terrible food - ancient entertainment - legroom worse than a short air Asia flight - not enough toilets
Absolutely horrible all around especially for such a long 13-14 hour flight - terrible food - ancient entertainment - legroom worse than a short air Asia flight - not enough toilets
The internet connection did was not functioning as per normal.
we bought trip insurance from you and could not use it. 'underrated' only return 50 % of trip cost. my doctor told me i have stage 4 cancer and that I might not live till the end of the month..
Flight was delayed and no information was provided what was new time Change gate 3 times at Madina airport First gate was 113 Second gate was 204 And last gate was 113 again
Same problem with very poor food. Gluten free options can taste great, there is not reason to be give suboptimal meals in this situation.
Didn’t like it at all. Cabin crew unfriendly. Very bad experience.
Flight from Dubai to Zagreb very bad cabin crew. Bad food
Me and 2 other rows were forgotten during food service. We waited over an hour before they finally served our food. Then only had what was left. They did apologize. Also, they locked the bathroom due to turbulence and my 4 year old had to pee himself because they wouldn’t unlock it for him.
The individual attention the crew gives to passengers is commendable and I find them positively helpful.
Quality and tasty Food and service, bigger seat comfort and leg room, etc.
Delayed flight… caused the missing of my connecting flight in Zurich. Had to wait 10 hours in airport for new flight which was also delayed by 1 hour. No apologies and minimal compensation.
Flight was delayed, but otherwise it was a fine flight. Recommend boarding group by group, instead of calling up three groups at the same time
Everything was good. Although I was certain that I paid for checked bag for my husband and checked bag for myself at the time of booking. And I was told I did not pay. Therefore I had to pay at check in. ☹️
The only problem is, we arrived in Miami with no luggage. We waited an hour and 20 minutes at the carousel. There was no one to tell us that all the luggage had come out. There were many people in the same disposition. They say 20% of the luggage never arrived in Miami.
Plane was late so luggage never made it to connecting flight. I’ve been home 2 days and still do not have my luggage.
I don't think I will fly Swiss again. I had issues with carry on luggage, connections were really tight, food was average, I paid extra for an aisle seat, then it was changed at check-in, the app/website don't allow you to add extra baggage if needed, and it was the first long-haul flight that didn't provide alcohol (glass of wine with dinner).
Our connecting flight to the US only had around a 25 minute layover! And our flight from Seville to Zürich was delayed! Had our flight from Zürich to Washington DC not been delayed we would have missed our flight to the US. We didn’t even know it was delayed until sprinting from the A terminal to the E terminal. Our flight from Seville landed in Seville 10 minutes after our the door was supposed to close for our flight from Zürich to the US. Not cool! Several other Swiss air passengers were in the same position as us, which I could tell bc we were all running for our lives in your airport. We booked a flight from Seville to Washington DC and the time between connecting flights was not enough and that’s not an acceptable position to put a traveler in. Especially one who spent over $1000 on their tickets.
seats are too tight and uncomfortable everything else went well.
Flight was late and crew were unwilling to help with information on connections. Call light had been on for 61 minutes without tesponse.
we were late to get to this connecting flight and SWISS decided to wait for us . Very nice of them
The 7 hour delay in Johannesburg was extremely tiresome, with poor communication at check-in and a sad R120 voucher as compensation. All in all sitting for 10 hours on an airport was pretty bad. At arrival the baggage arrival took 2 hours. All in all, a very, very long trip.
Our flight BA638 was cancelled with very short notice. It was supposed to depart at 7:25am. We had left Chichester at 3:30am in order to make the flight, and we were notified of the cancellation while en route to LHR. We were told the cancellation was necessary because a plane had not been scheduled to be at LHR for this flight! We were rescheduled to BA636. This flight was supposed to depart at 11:00am but didn't actually take off until ~12:30pm. Consequently we arrived in Athens several hours late, missing out on half a day of our sightseeing time. We had booked transport with MyTransfers to pick us up at the Athens airport and drive us to our Hotel Adonis. I was unable to get a refund for this service because our flight was so delayed. They required 24 hour notice of pick up time changes. I instead had to pay for a taxi at the airport. I have tried to fill out a request for compensation online but have been unsuccessful. How can I get help for filing a claim?
The flight, food and entertainment we all decent, except for a mishap when an attendant accidentally dropped a hot breakfast plate on my son who was fast asleep two hours before landing in London. She was very apologetic, and offered to help pay for any dry cleaning, but we have not received anything from BA. What could have been better, however, was the lack of any support upon landing to make a connection. The original flight from LAX to London had been delayed, so our time between flights had been cut to only an hour. There was no staff helping direct us where to go to get through security. When we approached anyone to ask for help, they acted bothered. I was traveling with four children that needed to use the restroom and get cleaned up after the spill, so we had to stop briefly for that, but again the gate notices directing us where to go only said to get to concourse A, there was no gate assignment. It was a busy time at security, and the process was slow, but we still arrived at the gate 10 minutes before the scheduled departure only to be told the gate had closed. We came to find out that our connection to Paris had actually taken off 5 minutes early, but without us, and six of its passengers. British Airways had to be aware of our delay and known that we had made it to security, but did not make any effort to ensure their passengers could make a tight connection through a crowded airport. Rebooking a flight for 8 hours later was not a pleasant experience and when we finally arrived in Paris at 1:00am, we arrived with only two of our six bags. Again the original flight was okay, but the support on the ground was greatly lacking.
At the airport checkin they didn’t have all the details I’d given during the very time consuming online checkin (very slow site), and they lost my bag….
Food could have been better. It was much better on the LHR to SFO leg than on the return leg.
we departed 5 hours late. Instead of 10pm it was after 2AM and the business lounge thew us out at 1AM and everyone was standing around the boarding gates. When we did board, the crew was nice, served dinner and then was not to be seen again until we landed. No breakfast (which is not great for diabetes)
Cancelling our flight, and our entire vacation was a bummer. Would not recommend.
Plane had a navigation problem which took 2 hours to try and fix. Didn’t work so then they said they didn’t need it. Could have saved 2 hours
They could do everything better!! From the rickety plane to the flight attendants, when American Airlines is operated by British Airways, their standards are lowered! It’s like Macy’s, operated by Walmart!!
British Air ways was good - American Airlines not: waited at gate for “mechanical issues” and stood at gate.. plane delayed, … staff at desk rude, had to check my personal carry on item, toilet not working… “please use the working one sparingly- it will overflow in the cabin”