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Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Cons: Boarding was crazy. Could not everyone in the gate area.

Pros: Flight arrived on time

Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Cons: It's KLM. What else do you need to know.

Pros: Confort and kindness

Cons: It was too cold

Pros: Decent price for economy comfort seat, 4A.

Cons: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Pros: Flight arrived on time

Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Cons: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Cons: It's KLM. What else do you need to know.

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: Crew were excellent

Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Cons: It's KLM. What else do you need to know.