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Pros: "Not one thing about my experience."
Cons: "The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!"

Cons: "Nothing"

Pros: "Staff was very friendly and loved the food."
Cons: "For economy class, nothing."

Cons: "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."

Pros: "Quick and easy."
Cons: "Attitude of the flight attendant."

Pros: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."

Pros: "The flight was ok, nothing special."
Cons: "The landing was a little rough, we took a bit of turbulence and it was not pleasant."

Pros: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Cons: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"

Pros: "The crew was great."
Cons: "There was no entertainment on board. I was in the last row, and my seat would not recline, which made the flight less than comfortable."

Cons: "First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA."

Pros: "The crew was good"
Cons: "Place for the legs and better food"

Pros: "The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD."

Cons: "Delayed 45 mins making transfer for international flight difficult"

Pros: ";Flight attendants very attentive;"
Cons: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."

Pros: "The crew , comfort"
Cons: "The long delay on take off (4 hours +) in Zurich"

Pros: "Everything went smooth. Very friendly, and felt warmly welcomed."
Cons: "A bit of long lines especially with the 2nd security point in Zurich."

Pros: "Crew"
Cons: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."

Pros: "The crew was very attentive and friendly. For the price the seats where comfortable."

Pros: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Cons: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."

Pros: "Good product"
Cons: "Seat had some problems, but the crew fixed it for me"

Pros: "friendly crew; easy boarding; arrival on time"
Cons: "Seat not very comfortable and very little leg room"

Pros: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Cons: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"

Cons: "I felt like a sardine."

Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."

Pros: "Service was excelent puntualiti was excelente thank you very much"

Cons: "Not on time at all. Toooooo late boarding"

Pros: "Swiss choclade"

Pros: "Great service and friendly staff! Also great food!"
Cons: "There's nothing I didn't like :)"

Pros: "Kind crew and a short flight"
Cons: "Snack choices too limited, but it was great that they even had them."

Pros: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"

Pros: "The plane was very clean the seats were neat and everyone was very friendly."

Pros: "The flight was delayed due to technical problems, and they immediately gave each person 20 Francs towards dinner while in the terminal- which was very nice. The aircraft itself was impeccably clean, even though it had already carried passengers elsewhere earlier in the day. The service was fantastic, and you can never go wrong with free chocolate."

Cons: "I could not obtain a refund."

Cons: "See above about missed flight because of SWISS and no help or communication. Still haven't left and not happy."

Cons: "Seats have become tiny, crew were not very friendly. No ice on an 11hr15min flight , that was delayed almost 5hours!"

Pros: "Staff & service were super nice & friendly. In this day & age that airline travel is getting really hectic, it was a breath of fresh air to see friendly & dedicated staff who clearly enjoy what they are doing."
Cons: "Can't think of anything"

Pros: "Great flight, happy to have service from Zurich to Nis."

Cons: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."

Pros: "Entertainment was excellent and they made it a very comfortable flight."

Pros: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Cons: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"

Pros: "The food was good and I enjoyed the Swiss chocolates."
Cons: "The Seats were real cramped and the entertainment system was outdated"

Cons: "We loose our flight and they didn't give us any chance to save some money on a new ticket."

Pros: "Comfy, loved the individual Tvs and food was great!"

Pros: "Everything."
Cons: "Nothing."

Cons: "No video screens at the seats or any entertainment."

Pros: "Food was good and flight crew was very kind and helpful!"

Cons: "Old plane, hard uncomfortable seats, no wifi, rigid flight attendants, awful food, middle seat (after paying for premium seating) with two enormous guys on either side, fixed armrest, AC dripped on me most of the flight and was told nothing could be done, interminable."

Pros: "Decent food, smooth flight, good information from the cockpit regarding connecting flights"
Cons: "The arms on the plan do not fold up completely. This makes it hard to get comfortable on my 8 hour flight - particularly since the seat was open next to me and I could not stretch out"

Cons: "Several flights to US were leaving from the gates in the same wing of the terminal. A separate US passport control hurdle was set up there as an additional step prior to the boarding. The lines were long and barely moved when I joined about 40 min before my departure time. The security guy who handled the lines refused to let me through without waiting in the line. I was pretty stressed that I won't make it in time. Eventually it was all fine, people were picked up from the line by crew members of the flights that were about to leave. And when I eventually got throught, the flight did wait for about 15-20 min for the connecting passengers that were late. Having a clear communication at that US passport control line near the gate would make my flight connection and boarding process much less stressful."

Pros: "The crew and the seat !"
Cons: "The food because of coronavirus the service was scaled back"

Pros: "Everything"

Pros: "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"

Pros: "In flight entertainment was definitely above average."
Cons: "Crew were very impersonal. Didn’t seem to care about the needs of the passengers."

Pros: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Cons: "In-flight entertainment films were a bit limited"

Pros: "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
Cons: "Foot rest in economy, gluten free meal is poor (except bread)."

Cons: "The flight was delayed by 4 hours but Turkish airlines inisisted that I had to be at the airport and checked in at the scheduled time and then wait at the airport for that whole time."

Pros: "The recline and comfort of the seat is good, and the map and entertainment system is OK."
Cons: "The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case."

Pros: "Everything was nice"

Cons: "Airport dirty Airport AC was hot seems they want to save money Seats uncomfortable Too many kids crying"

Pros: "All was great, until..."
Cons: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."

Pros: "They take great care of their customers"

Pros: "I loved everything, the ticket purchase, the check in, the free first bag, the cabin crew, the amazing food and eating with non plastic forks and spoons."
Cons: "The plane was a little too cold.i noticed that 90% of the people on the plane had covered themselves in blankets."

Pros: "They boarded on time, took off on time, and the service was friendly."
Cons: "Nothing really."

Pros: "Large screens, reusable dishes + silverware"
Cons: "Plane was old, felt more squished and the seats did not decline. Also very note."

Pros: "Likes: The staff were prompt and friendly. The food was more varied and imaginative than on other airlines. Also, the fact that you get a refund, without any hassle, if you need to change your travel plans, makes this airline unique."
Cons: "Suggestions: A few more centimetres of space between the rows of seats would work wonders. A piece of fruit (apple or tangerine) would add to the enjoyment of the food. A wider range and variety of movies would increase the quality of the entertainment."

Cons: "The flight to Lviv was cancelled after 3 hours delay. All happens in life. But the only option Turkish airlines were offering is to fly the next day. I was flying to the funeral and this was not working for me (especially this was their second flight to Lviv cancelled - 2 in a row). The transfer desk didn't inform that there were two other flights going the same day of other airlines. When i approached to help me to go with a different airline the personal was very rude saying they will not help transferring the luggage and that they can't unload the luggage sooner than 3 hours after you go out of the security and passport control. When i asked to book to a different destination in Ukraine. It took 50 min at the desk to do it. Simply because 4 people at the desk were laughing and joking and nobody was concerned about the queue of over 40 people staying. After 30 min it turned out they've lost my boarding pass and it took 15 min to find it as one of the transfer guys managers simply took it to a different room... At the end when they found it it took only 5 min to do the work. I would appreciate more information from the desk about available flights and more support to manage the situation. I'm happy that people at the transfer desk are so joyful and happy it obviously helps to deal with the stressed passengers whose flight was cancel."

Cons: "It was a struggle to get our hotel from the turkish hotel desk crew. We were travelling from Cape Town to Toronto with a little baby and had a layover of approx 10 hours at Istanbul. They claimed that our layover was 9 hr 40 mins (and not 10 hours) and I had to argue before we finally got a transit hotel. Their customer service is poor."

Cons: "Alaways delays"

Pros: "Good seat comfort, good food, good entertainment"
Cons: "Seat changed from aisle to middle without my knowlefge. Insufficient time between flights"

Pros: "the crow"

Pros: "Extras provided - eye mark, socks etc"
Cons: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"

Pros: "Arrived on time. Crew was very helpful."
Cons: "Too crowded Airport."

Pros: "Crew is super nice and helpful. Aircraft is pleasant"
Cons: "On the way from Istanbul to Tel Aviv ALL passangers were body searched :( Food is okay but the portions are tiny."

Pros: "No air conditioner. Sweated like a pig the whole 13 hour flight"
Cons: "No ac"

Cons: "The things that they can improve upon: - Better tasting, not chewy meatballs - Providing salad dressing - Water absolutely had weird odor - Omelette was not tasty at all, as if it came from an industrial machine"

Cons: "No miles. No notification either. Seems very arbitrary"

Pros: "Staff and food. Also great selection of movies"
Cons: "No complaints"

Pros: "Super friendly staff, lots of real food to eat, travel kits including slippers and tooth brush, like a throwback to when flying was fun."

Pros: "Food was tasty and fresh but staff cold and aloof"

Pros: "All good"

Cons: "It never happened."

Pros: "i like the reception"
Cons: "i like how the crew welcome me.i all so like the food"

Pros: "Food was pretty good."
Cons: "Crew was disorganized. Half the plane didn't get the bread that was supposed to be on the breakfast menu. Service was slow and not enough crew. Also had to wait 30 minutes to use the bathroom because the crew told me I couldn't go into the one I was already in line for and the other one was being cleaned. Seats were more cramped than most airlines (and I'm short)."

Pros: "I enjoyed that it was a new plane."
Cons: "Given that I have multiple sclerosis, I did not appreciate having to go up a set of steep steps in order to get onto the plane.."

Pros: "Service, food, entertainment is off the charts!"
Cons: "Seat comfort and legroom in Economy is below standards for even a domestic flight. Flew for over 21 hours on two concurrent flights and I was almost insane. Last leg was on Jet Blue and I felt like I was in First Class with their leg room and seats."

Pros: "I always enjoy flying with Turkish airlines it is a breeze from check in all the way destination from food to entertainment it all runs so smooth I will fly with u any day so far that is the best"

Pros: "The seats had a decent amount of leg room."
Cons: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."

Pros: "The crew is super. The food is good and the entertainment system is almost perfect (free WiFi will make it the best ever)"
Cons: "legs space, legs space and legs space. I will hesitate to pick up turkish only because of that. in long flights there are a lot of satisfaction factors but this is the most important one for me. if I have to get up every 20 min to stretch, it is not working."

Pros: "Pleasant service, good food, and excellent entertainment"

Pros: "Nothing"
Cons: "Check in late, rude staff, bad food"

Pros: "Service was excellent."
Cons: "1) The foot rest blocks the ability to stretch your legs. A very uncomfortable 12 hour flight. Cramped. As a result, I will probably go with another European airline on my trans-Atlantic flights. 2) You need to offer snacks between meals on a 12 hour flight (back in the galley). Every other airline I have flown offers these on long haul flights in the galley - usually a small snack like chips or cookies. Your flight attendant told me that she would be serving the second meal in about 4 hours. Really, I was shocked that nothing was available in between meals on such a long flight."

Cons: "Terrible food. I saw many others leave the food, only have bread and fruits. The same to me."

Cons: "Delay in receiving luggage ,"

Pros: "entertainment"
Cons: "Seating too narrow"

Pros: "Turkish delight and endless beverage service :)"

Pros: "food es very good, service also awesome,"
Cons: "very dirty plane."

Pros: "I enjoyed the options for entertainment on board. The staff were all polite and professional. The meals were satisfying and the drink choices were great."
Cons: "uncomfortable for a long flight. could not get into a comfortable sleeping position for a long while."

Pros: "The crew was proffessonal. On flight to Cape Town from Istanbul the chef on board made was really nice. I ordered a chlid meal only to find out that it was not on the list. My son wasnt very happy with it though. Althought, the chef on board insured me that she will have a look into it...Oh well ! not a big deal ."
Cons: "Fight back to Incheon, Seoul was 3 seated. Really uncomfortable, just hoped the passenger I sat next to didn`t get annoyed with my son having to go to the bathroom quite a lot! The only problem was the long layover. The only reason why I opted for the long stopover of 20 hrs because I was told that we will receive hotel accommodation on our arrival, however that did not materialize...very disappointing. Instead we were given free meal tickets. I was totally disgust !!!"

Cons: "We were delayed 3 times and never once were given any information as to the delays! Fortunately, I was not in transit in Istanbul!"

Pros: "Crew was excellent."

Pros: "Awfull!!"

Cons: "the flight was delayed by about 30-45 minutes"

Pros: "The flight was on schedule. The pilot was great and avoided turbulence."
Cons: "Compared to my SF to Munich flight, the return trip was a nightmare. The flight attendants were nowhere to be found. Cold face towels, ran out of food and drink. Flight attendants allowing a school field trip to take over the flight. My seat was kicked for 7 hours straight, they did nothing."

Pros: "The crew was very nice and attentive, I really like the food on Lufthansa"
Cons: "The movie selection was limited and dated"

Pros: "The seat is not comfortable. although the plane was an A380, but the configuration is not as comfortable ASIANA."
Cons: "The boarding process is so poorly organized : very very long lines, just a couple of gates for security. The worst I have ever seen is at the Frankfurt airport. It is so bad that I swear I would never fly Lufthansa again. Talking about German efficiency ... nil ."

Pros: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Cons: "The entertainment system was glitchy."

Pros: "Lounge was very clean"
Cons: "In a 10 hours flight Frankfurt to Atlanta only one main meal. Service was rushed job. My seat wasn’t working and Tv remote didn’t work."

Pros: "Plenty of room in both the cabin and the bathroom- more than we have ever experienced. Food was very good. Crew was outstanding"
Cons: "Boarding is chaotic for economy, with everyone mobbing around the entrance. Having people board in subsets, beyond just 1st class and people needing assistance would be helpful. It makes the entire airport gate areas hard to maneuver around for other people as each plane loads, and it stresses out the group waiting to get on the plane."

Pros: "Food was great; I appreciate the frequent water/juice service."

Pros: "Almost everything."
Cons: "Length of flight (out of Lufthansa's control, of course), temperature (a little too cold), food carts hitting people."

Pros: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"

Pros: "Comfortable seats, good legroom."
Cons: "Slight delay."

Pros: "Staff was very courteous. Food was pretty ok and drinks were available during whole flight. Lufthansa is a good airline"

Pros: "Excellent crew"
Cons: "Seat padding is too thin, i could feel every movement from the passenger behind me, even cell phone vibration in the back seat pocket. My entertainment system was not working, but the attendant was quick to help."

Pros: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Cons: "Minimal entertainment but understandable for a short flight."

Cons: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"

Pros: "Airplane was clean and comfortable for economy class."
Cons: "Because I felt sick I would probably prefer to pay a little more and upgrade to a better seat if the option was available."

Pros: "Went smoothly and without delays"

Cons: "Three pieces of luggage two got to my destination two and a half days which means I had to purchase cloths to wear and personal items. The third piece of luggage was three and a half days late. Which is was are Christmas presents were delivered late afternoon. There wasn’t any compensation for the inconvenience of having to change of plans of staying around the house waiting for luggage when we paid for hotel rooms and we didn’t get a refund on our trip we couldn’t take. When we knew flights from Frankfurt to München ran daily. Very disappointed. Byron becker we flew from Florida Orlando fo Munich Germany and paid a high price for traveling. Also we were bumped three times fro, Frankfurt to. Much each time on standby. Very disappointed. Sorry but this is the truth."

Cons: "Flight was cancelled."

Pros: "Caring staff, nice TV screens, good food."

Pros: "Friendly crew"
Cons: "when seats recline in economy you can barely get in and out of a seat"

Pros: "Entertainment options were good"
Cons: "Being in last row they ran out of food options for us and attendants were not very polite. Seat was less comfortable due to the tight spacing of the last row and having passengers "hangout" directly behind you throughout the flight."

Pros: "Tans it time to Amman is too long and that is the most distressing"

Pros: "The boarding process is very efficient."
Cons: "Lufthansa’s people are mostly good. But there are some obvious opportunities for people to be more friendly. Also, LH like many others continues to serve cold rolls and cold butter on international flights. KLM warms the rolls! It’s the one small touch that would make Lufthansa’s meal service so much nicer."

Pros: "Okay- typical short flight--no problems. No entertainment available to rate above."

Pros: "Staff"
Cons: "Food"

Cons: "Flight got canceled and never got new flight! Also never got money back!"

Pros: "Boarding and departure+arrival times were excellent. Baggage was handled well, arrived without damage. Much better marks here than AirFrance."
Cons: "Food was quite poor, much worse than KLM or Delta... no match for AirFrance,thoug I'd rather get poor food and arrive on time and without getting stranded at CDG. Also, Neither on-board wifi, nor the entertainment touchscreen worked, not at all. You'd be well advised to bring your own iPad... :-))"

Cons: "Breakfast bun was not tasty - too much bread and not healthy at all."

Cons: "I had to endure 10 hours sitting next to an obese passenger, who was to big to fit into his seat and had to rest his shoulder and elbow over my seat. The crew couldn't do much and so I had to shift myself sideways for the entire journey in order to make space for this obese passenger to rest his arm into and over my seat."

Cons: "They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta."

Pros: "Smooth flight. Competent crew. Excellent service."

Pros: "Good all around German quality"

Pros: "Crew friendly, good food"
Cons: "Cramped seating, can't select seat until checkin without paying (only airline we were unable to select seat)"

Pros: "I was very frustrated with the booking service and had to change my flight but was unable to. Very very terrible experience and I would not recommend kayak to anyone"

Pros: "Nothing."
Cons: "No food service for a evening flight. Delayed because of a toilet problem."

Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."

Pros: "Crew attitude - so much better than on the indifferent and even hostile US carriers"

Pros: "SAS and BA can do better"

Pros: "Movies"
Cons: "Small leg space"

Pros: "Excellent Flight"
Cons: "Nothing"

Pros: "Still loads of leg room in economy which is great for a tall person like myself."
Cons: "The food, dinner and breakfast from Johannesburg to Frankfurt was not very nice and not the usual good standard."

Cons: "The seat in front of mine was reclined in the already cramped space provided, twice as far back as any other seat I could see. Please look into the recline on that seat for future passengers. The crew hit my seat, repeatedly with their carts and did not remember to offer drinks to us as they pushed it by. The airlines should consider removing that seat as an option to passengers if there is not ample room for the flight crew to maneuver around it. It made for an unpleasant experience overall."

Cons: "Waited for 5 hours, and then rerouted to Houston"

Cons: "They sit us at row with 3 TVs and in order to watch we need to watch for 12 hours curved for 45 degrees. Please try to do this your self."

Pros: "The customer service representative was able to get me on a flight that departed earlier due to its 2 hour delay."
Cons: "N/A"

Pros: "Everything was great. The boarding process was fast and efficient. The plane was clean and apparently fairly new. The flight attendants were friendly and Lufthansa has more of them than many other airlines which really helps service. Lunch meal was very good."
Cons: "Light snack before landing in Atlanta was not bad, but wasn't great either."

Pros: "Entertainment."
Cons: "Staff was extremely sassy and unhelpful when I had been traveling for 40 hours."

Pros: "Nice service easy flight"
Cons: "Hot, ridiculously warm on the plane"

Pros: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Cons: "Movies available weren't to my taste, which isn't important anyway."

Cons: "Everything"

Pros: "Great crew"

Cons: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."

Cons: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"

Pros: "The crew"
Cons: "Boarding"

Pros: "The flight attendants were quite personable and engaged."

Cons: "Was very satisfied with everything."

Pros: "Lufthansa crew very professional"
Cons: "More upgrade to be available"

Cons: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."

Cons: "Terrible food and service"

Pros: "Space, happy vibes, clean"
Cons: "Nothing it was super"

Cons: "Staff is not friendly, does not offer assistance or ask if you need anything."

Pros: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Cons: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."

Cons: "Menu was poor"

Pros: "On time, nice breakfast"
Cons: "Not enough leg room, same as everyone"

Pros: "Service was outstanding!"

Pros: "They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!"
Cons: "I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach."

Cons: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."

Cons: "We are late only 25 min (50% of flight - 50 min)"

Pros: "Medical help"

Pros: "Got stuck in Vienna with very poor service"

Pros: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Cons: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."

Pros: "Great staff, good meals, snacks, and drinks thru the entire flight."

Pros: "Fast disembark. Used both ends."
Cons: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."

Pros: "Crew"
Cons: "Space between seats"

Pros: "Staff was friendly, flight was on time"
Cons: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"

Pros: "Highly efficient transfer (45 minutes between flights)"
Cons: "too short a time to transfer between flights as a very long distance between gates,"

Pros: "It was fine"

Pros: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Cons: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."

Cons: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."

Pros: "Good service on time arrival"

Pros: "Flight Attendants super friendly as well as ground staff in Salzburg."
Cons: "Seats a little tight."

Pros: "The plane was comfortable and clean. Internet was offered"
Cons: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."

Cons: "Flight delayed"

Pros: "The seat spacing was fair -- I'm 185 cm (6' 1") and I could sit normally. The crew were friendly and rather competent. The food was adequate. We were given several rounds of drinks, which is beyond what usually comes with budget travel."
Cons: "There was no entertainment except for a magazine; the food was not very sophisticated. I'm OK with both."

Pros: "Free drinks."

Cons: "Both flights were delayed. Food selection was poor."

Pros: "Was on partner airline Austrian Air. Very good service."
Cons: "At Vienna gate G31 it was difficult to hear announcements."

Cons: "seats too cramped"

Cons: "Not enough snacks and no entertainment. Only an hour flight..."

Cons: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."

Pros: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."

Pros: "The crew were friendly and fine. No problem with boarding etc"
Cons: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."

Cons: "I could not pay for check-in baggages when I bough 4 tickets for 4 passengers. So I called the airline customer service, and they told me that the first check-in baggage is free. However, when we boarded the airplane on 9/5/2016, we were charged 30 Euros for each bag, a total of 120 Euros for 4 checked in bags of 4 passengers. This is unfair, and I would like it to be corrected if possible. Thanks."

Pros: "The flight was good, the food was good, the crew was excellent"
Cons: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"

Cons: "Toilet was dirty"

Pros: "I like the service,was great, flight was smooth,great team!!!"

Pros: "The food was amazing"