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Pros: "Good flight, very attentive crew."

Pros: "Good flight, arriving well on time."

Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"

Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"

Cons: "Didn’t happen."

Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"

Cons: "Customer service"

Pros: "Left ontime and service was excellent."

Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"

Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."

Pros: "Fabulous trip with friendly, helpful staff"
Cons: "Nothing"

Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."

Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Cons: "Nothing"

Pros: "Very friendly staff"

Pros: "Very friendly and helpful personnel."

Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."

Pros: "In flight food was enjoyable"

Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"

Pros: "Everything. A truly faultless experience!"
Cons: "Nothing"

Cons: "I don’t like the limited choice of drinks on these short KLM flights."

Pros: "The supplied pack of toothpaste/toothbrush"

Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."

Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"

Pros: "was very quick"

Pros: "Easy boarding, plenty of room"

Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "Nothing"

Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Cons: "magazines very dog eared and some badly torn"

Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"

Pros: "On time."
Cons: "No negative"

Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Pros: "Crew service"
Cons: "Flight delayed."

Pros: "Service"
Cons: "Only one queue for boarding. Flight late on arrival."

Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."

Pros: "Friendliest economy class service I've ever encountered."

Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."

Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."

Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."

Pros: "We love the flight all the way"

Pros: "Overall very nice flight, even comes with free drink and snack"

Cons: "Entertainment system plays very old films Stop over 5 hours."

Cons: "Old planes and little entertainment"

Pros: "Hospitality"
Cons: "Headphones did not work"

Pros: "Flights were on time and aircraft were well serviced"
Cons: "No complaints"

Pros: "SA red wine"

Pros: "The best flight attendants who met my needs with prompt, positive, politeness. Again, my highest regards for Kenya Airways!"

Pros: "The crew is always great and friendly."
Cons: "The food was really bad. It was some kind of beef but it was uneatable."

Pros: "Everything"
Cons: "Nothing"

Pros: "No complains means i LOVED everything. From start to finish."
Cons: "No complains on this flight."

Pros: "The check-in and in-flight service were up to expectations. Friendly, efficient and professional"
Cons: "The 737 is too old and the business class seats need to be changed. They did not recline fully and the door rest also could not be extended completely. Consequently, the seating and resting postures were extremely uncomfortable."

Pros: "Nothing."
Cons: "Left late. Boarding experience was stressful and confusing."

Pros: "NOTHING. I am NEVER flying Kenya Airways again."
Cons: "Just a horrible experience from start to finish. My flight was delayed three times, then canceled, rescheduled, and delayed two more times. I was reissued three different boarding passes for my connecting flight from Mumbai and then STILL missed it and had to reschedule again from that airport. One of the most stressful travel experiences of my life."

Pros: "Friendly crew."
Cons: "Broken, dirty toilet on board. No control of how much hand luggage bought on board. Broken seats. Dirty."

Pros: "Not much"
Cons: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."

Cons: "The airlines changed the flight date last minute. They told us they'll take us to a hotel but by the time we reached the hotel after a long wait for visa we only had 3 hours left to go back to the airport. I missed my connection flight from Bangkok and I had to spend a hotel in Bangkok which I ended up paying extra for my hotel in Bangkok and connection flight from Bangkok. The airlines was not willing to do anything about my other flight I missed and me spending overnight in Bangkok."

Pros: "They no take care of my bag"

Pros: "The nice landing."
Cons: "Food which was the same as previous flight. We, at back, were told there was only the vegetarian option left for breakfast. We all declined. Later we were brought non-vegetarian food ie had a 'poached egg' on it. This was marginally better. Also, I couldn't use 'entertainment' as connection in arm rest bad. Occasionally, on testing, it worked briefly."

Pros: "Timing & touch downs. Good flying."
Cons: "Food & drink. Little choice, poor taste."

Pros: "CORDIAL HOSTESS AND NICE BREAKFAST"

Pros: "The seats were comfortable, good entertainment, good food and lovely crew"

Cons: "nothing"

Cons: "hospitality"

Cons: "Staff on the airplane a bit miserable. Uncomfortable seats and no choice of food. Going downhill"

Cons: "Poor Service. Did not care attitude."

Cons: "Late take off, no concern for transfer at Nairobi - consequently we nearly missed our connection to London and our luggage did not!"

Pros: "The flight was short."
Cons: "There was no clarity on baggage allowance on either leg of the flight. This created a situation in which I was charged two different amounts of extra baggage and given bad information on both the departure and return trip. It was also unclear that, though we'd purchased a Kenyan Airlines round-trip between Nairobi and Zanzibar, the outbound leg was operated by Precision Air. This was not indicated on our e-tickets. We found out at the airport."

Pros: "Overall it was fine. However there were some downsides..."
Cons: "One of our bags didn't make it. Also, the plane left late for some reason. We weren't sure why they didn't start letting us board sooner. Finally, the airport in Nairobi is dangerous when early morning planes arrive. Arriving passengers who are in transit are ushered down an escalator where they are pushed into one another because of a security line backup...yet the escalator just keeps bringing more people. This happened to us in Nairobi in the early morning of July 26 and again in the early morning of August 2. I feared someone would be trampled or hurt."

Pros: "The crew were nice. And the plane got me to London"
Cons: "As with the outbound flight the my screen didn't work. Seats were not particularly comfortable. Food was tolerable. Bag was not transferred from my Arusha flight but I guess that is not Kenya Airways fault."

Pros: "I loved the short flight will book again!"
Cons: "Everything was great!"

Pros: "New planes. Good airport, on time. Staff is very friendly all good. No complaints"

Pros: "Crew"
Cons: "Equipment, old plane with hard seats, no entertainment."

Pros: "Food and service"
Cons: "Time to update, renovate and scale up the fleet flying Africa. Impossible to sleep in economy."

Cons: "The flight was delayed. Food was so-so. No entertainment."

Pros: "Friendly staff Good food"
Cons: "The movies were not working"

Cons: "I was originally scheduled on a Precision Airways flight but it did not fly, so put on Kenya Airways flight. Unfortunately my bag didn't make it so had to spend the night without it. It did come the next day, so I was able to climb Kilimanjaro. Don't know which company messed up."

Pros: "I was surprised at how good the food was. Really surprised to run into someone I knew from a previous trip to Kenya. She was assisting a handicapped person, so don't know if she worked for Kenya Airways or the airport. Unfortunately, there was no time to talk."

Pros: "Small seas no leg room and broken entertainment screen"

Pros: "Nothing"
Cons: "Kenya airways is a symbol of operational disorder and absence of any client orientation. I would strongly recommend Kyak to take it off its recommended airlines"

Pros: "Overall very nice"

Pros: "Full flat bed Big windows New plane"
Cons: "10h delay very basic food (especially for business class) Basic service level No side treat"

Cons: "The entire experience with Kenya air was terrible, from the very poor customer service and knowledge and honesty of the staff, to the flight itself."

Pros: "Nothing ticket was too expensive"
Cons: "Food is awful"

Pros: "Evertthing"
Cons: "Nithing"

Pros: "Nothing"
Cons: "I was stranded for 48 hours with no food, water, money or wifi and they kicked me off my fligbt"

Pros: "The food was great. Ate rice and chicken and had bread. Even with a short flight, they offered a meal, drinks and coffee. Also enjoyed the comfort, because the flight was not full. I had an extra seat of room which was very nice. The crew was also very helpful and nice."
Cons: "Before my flight, the workers at the gate would not let me enter earlier than 1 hour prior to departure. Also there was no entertainment offered on this flight although there were systems in place."

Cons: "Boarding in Nairobi as we had a small child and it was a bit chaotic as those with children, and those in business class, were not given a chance to enter first."

Pros: "Spacious business class, new planes, lovely service"
Cons: "Bag was lost - but showed up intact two days later"

Pros: "Food was fine, staff was professional, flight was smooth enough."
Cons: "The lavatories were not maintained well."

Cons: "Entretainment must be improved,"

Cons: "Flight was 3 hours delayed and we didn't get any information until 2 hours in"