Another 6 hours delayed nothing given to us
Everything was excellent, but at Philadelphia airport immigration service was poor, takes too long.
Pros: "Excellent services"
Pros: "No distance between passengers (covid)"
Pros: "Qatar's consistency has always appealed to me. Being in travel and tourism myself, I appreciate climb to maintain global standards with the kind of diversity your operations rely on. One cannot achieve this without clarity in vision, mission and action. Covid has challenged us all beyond words but kudos to you in still being resilient to the test."
Cons: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction."
Pros: "Everything about the trip was great excellent customer experience"
Cons: "If I got to sit in first class coz the plane was so empty haha"
Pros: "The crew was friendly"
Cons: "Bathrooms could have some lotion for dry skin"
Pros: "The crew was great."
Cons: "Food wasn't that great."
Cons: "Needs more improvement"
Cons: "Be more professional"
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Pros: "Attentive and efficient"
Cons: "Te long transit time in Qatar."
Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Pros: "Museum of Islamic Art,"
Pros: "The food and flight staff were good"
Cons: "Extra baggage was charged $250 for 1 extra baggage when other airlines change $70. Also on the Qatar Airway site it states that after 3 hours of the flight if seats are available business class upgrade would cost much less and this was not the case. They wanted $2000 for the upgrade."
Pros: "Qatar airways is the best company"
Pros: "Nothing about American Airlines Never ever to travel with it again"
Cons: "Passengers service bad Air hostesses just rude I Don’t even know why someone wants to work When they can’t even smile There were few seats were empty but they were offered to fellow passengers who happens to be different colors Person Then me America airline lost my family business for ever"
Pros: "Older plane Older entertainment system"
Cons: "Older plane Older entertainment system"
Pros: "The cabin crew was very helpful and cheerful and everyone had a smile on their face."
Cons: "Entertainment devices are slow to respond."
Pros: "Clean airplane"
Cons: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."
Cons: "Need good wheel chair service."
Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Pros: "Very Good Company"
Pros: "Again, the crew were top notch"
Cons: "Comfort and available entertainment were so-so"
Pros: "Crew were extremely helpful and kind. Very responsible and polite."
Cons: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."
Pros: "Great service and food."
Pros: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Cons: "Nothing . everything was fine."
Cons: "Missed it because my flight from Colombo was delayed by 6 hrs."
Pros: "It was something unexpected"
Pros: "view above"
Cons: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Pros: "The food and entertainment systems were good. The staff on the plane were pleasant."
Pros: "on time no one in my row so i got to sleep good food"
Cons: "enoyed it all"
Cons: "It was an older plane. It seemed smaller and we had no choice in entertainment"
Pros: "Very kind and helping crew.. professional and helpfull"
Cons: "I dont have anything to complain about"
Pros: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Pros: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Cons: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Cons: "Terrible. Awful. Could not possibly recommend this airline to anyone."
Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Cons: "price and comfort"
Pros: "I like Qatar service very much and that is why I fly with them most of the time."
Pros: "The flight was good. But daily they are delayed and the passengers had to miss the connecting flight."
Cons: "Being a replacement flight due to delays in original flight from London, the airways chosen our seats beside the emergency exit my son who is 15 and other customer asked to swap seats for safty reasons which I fully support. computer and staff should be smart enough to choose for my son a proper seat."
Food quality/ taste used to better. The chicken was bland and dry.
Departure times were late
Pros: "The Boarding Emirates at Logan Airport is a nightmare. The staff are unhelpful, and take long time to process Transiting passengers. The Desk is understaffed, and the staff is rude."
Cons: "The flight has enough crew on board, but the staff usually stand together in the galley and keep gossiping, instead of going around once in a while and check on passengers. It's a long flight and crews change but the passengers don't."
Cons: "I wish the 777 had slightly wider seats like the A380"
Pros: "Yes seat was comfortable and crew was good. Overall, good service. Thank you!!"
Cons: "It was cold, and blankets were taken away before landing."
Pros: "The food was so good. The crew was so helpful too."
Cons: "The seats were tight and not so comfortable."
Pros: "Friendly cabin crew, new movies"
Cons: "Long wait after boarding before takeoff"
Pros: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
Pros: "We went almost 4hours without water served"
Pros: "This flight was as expected from Emirates airlines, They always make sure that the crew on flights to Europe and Usa is the best."
Cons: "Comparing this flight on Emirates airlines which is from Bahrain going to spain with the previous flight on Emirates airlines as well but was going from Bahrain to Dubai there is a huge difference starting from Time professionalism and crew treatment and captain experience on making the flight comfortable the level of everything changes my flight to Spain was very comfortable and quite and the food was delicious the crew was very helpful and polite the captain is very professional and he made us feel very comfortable in this flight smooth take of and landing."
Pros: "The crew was second to none."
Cons: "The duty-free at Dubai was disappointing."
Pros: "It’s no choices small portion"
Cons: "No taste a"
Pros: "Smooth flight. Attentive crew. Good entertainment options"
Cons: "The toilet had no toilet paper so I used the paper hand towel and prayed it did not block when I flushed. The beef option was not that great. I should've chosen the chicken."
Pros: "Great crew. Not so good food. flat bed is a blessing. sleep throughout the flight."
Pros: "Crew was excellent but seemed stretched ."
Cons: "Overall ICE was great but didn't seem to have many new films"
Pros: "Entertainment and the seats (leg room)"
Cons: "Food is horrible. The option you want usually runs out and then you are at the mercy of the service crew to find one"
Pros: "Leg room, on time boarding departure and landing, no delays, condition of the plane. Loved the outlets/ usb entries. Bathroom clean."
Cons: "To pay for wifi during international flights is unacceptable. I think this way for all airline companies. Not just Emirates. it was free for the first 2 hours, but the speed was sooooooo slow!!!"
Pros: "I love the meal"
Cons: "Some crew member is bad customer service they're not pay attention on you."
Pros: "The stewardess were friendly enough. When the cabin got chilly I received another blanket. The complimentary beverages was nice. No chips though. The individual tv screen was a plus."
Cons: "Seat was not very comfortable. I couldn’t recline it back all the way to sleep. I was very dry and did not realize that there was water in the galley that I could have helped myself to. Not enough leg room for tall people like me without having to purchase it."
Pros: "Aircraft and entertainment are still among the best , and overall it compares well to intl competition"
Cons: "Emirates of a few years ago was more comfortable and the rewards scheme was more generous. I hope they can think about giving Uae residents a fairer shake as we seem to pay a lot more for flights. Silver members used to get access to lounges but not anymore?? Taking things away feels worse than if we never had it before. Abu Dhabi Doha and Sharjah are all near and cheaper to dxb and it’s tempting to switch as they offer a comprable service. Also dxb is overcrowded itd a long taxi and walk depending on your gate."
Pros: "Everything from food to seating was quite comfortable."
Cons: "Boarding was a bit more difficult since they did not call boarding zones"
Pros: "Once on the flight everything was great! Flying stars"
Cons: "Online check-in was a horrible experience and a waste of time. I was never able to check in before getting to the airport. Website kept kicking back errors when trying to check in."
Cons: "The food ordered was not seeved. Quality of the food needs improvement. not worth the money spent on the ticket."
Pros: "Food was great! The aircraft was very nice and the flight attendants were so helpful! Only a 3 1/2 hour flight and it was the best way I have flown!"
Cons: "same food options"
Pros: "It was ok, average."
Cons: "The reclining function of my seat was broken, smaller seats and too high air conditioning."
Pros: "food wifi"
Cons: "the airplane was filthy and old the touch screen was malfunctioning"
Pros: "There was enough leg room, good entertainment and food."
Pros: "Nice trip"
Cons: "Every thing"
Pros: "Overall feeling on board, comfy seats and leg room, high standard of screen and remote control, free 2h wifi for all, quality of food and drinks"
Cons: "Crew could be more friendly. On my first flight I wasn't even asked if I would like to drink something even though not sleeping and waiting to be asked (I think my complete line was forgotten), there was no smile and kindness, when entering the plane 2 people in front of me did not need to show their tickets so I put mine away - of course I had to show mine a 4th time then and look for it. So annoying. They all look pretty but could definitely be more service orientated."
Pros: "Great service"
Pros: "The crew were friendly."
Cons: "wifi wasn't good - I couldn't connect. Wine choice wasn't good (white). Would have preferred a sav blanc"
Pros: "My complete stars goes to the crew members. The best in the airline service. Next is the food, amazingly good."
Cons: "Didn't expect the tv systems to be so bad. I couldn't watch even one show. The enertainment system hanged and was stuck during the whole journey. The seats were dirty and wasn't kept clean"
Cons: "Vegetarian meal was bad in terms of quality and quantity."
Pros: "Entertainment selection and legroom were good Entertainment selection included recent movies in various languages and premium TV shows."
Cons: "Legroom in economy was good; however, seat width wasn't. You rub elbows with your neighbors while eating. Asian vegetarian meals were nauseatingly spicy - not the "hot" spicy type, but the cinnamon/cardamom overuse type. Most crew members gave a cold shoulder to passengers."
Cons: "I missed the first segment of my flight due to an accident and traffic on the way to the airport. I was asked to pay $1200 to get on to the next flight (without any warning that my subsequent segments will be suspended) so I bought an one way to Dubai from NYC. Then my subsequent flights were all suspended and I had to buy a new set of flights for the remaining of the trip. I didn't get to take any of the flights I purchased through Kayak."
Pros: "Very professional and very good in customer care"
Pros: "Great entertainment options. Good tasting dinner and pizza. Decently comfortable seats:good recline, nice headrests, and sufficient leg room, but the seat and back pads were hard."
Cons: "Smoked salmon is gross for on a plane,even just as an appetizer. Meals were skimpy (dinner, apple/granola bar, pizza snack) for such a long 8+ hour flight. Collecting blankets & headphones well before landing was inconsiderate (I was COLD for the last 40+ minutes, and couldn't watch anything or listen to music for the last 30 minutes). Flight attendants needed to offer pens for customs forms."
Pros: "Crew v good"
Cons: "Food .. Fish undercooked ... Aircraft bit dated"
Pros: "I cancelled the flight 6 hours after booking. The travel agency changed me $50 per passenger. The agent did not render any service whatsoever, but stole $100 from my visa card."
Pros: "Excellent service, as expected."
Cons: "Delayed by an hour, was not communicated properly at the airport."
Pros: "seats reclined nice, movie selection great"
Cons: "i didn't care for the manner in which you are charged for baggage fees"
Pros: "Very friendly, courteous service. Boeing 777, spacious and quiet aircraft."
Pros: "Spacious and comfortable seats. Great on board service"
Pros: "Emirates is my favourite airline. I find their service to be above and beyond other airliners I've used"
Pros: "Food, over all experience."
Cons: "I had a middle chair D45 and the person setting next to me was over wight. I had to standup most of the trip time and when forced to set I had to set by my side to fit into the chair. No body did help."
Not enough genres to choose music. I kind remember if i saw gospel songs. Movies are kinda old.
The entertainment system ran ads the entire flight and here was no way to turn it off.
Better variety with meals
Surprise hour long stop in Cairo? It was the middle of the night, maybe we saw the pyramids? But otherwise a pretty rough experience.
I know this is Africa but the plane seats could be more comfortable
Pros: "The crew whas perfect, the seats comforted and the food whas good."
Cons: "Nothing else. All was well"
Pros: "Crew is excellent"
Cons: "Delays and we had to actually run for the connected flight"
Pros: "Good service"
Cons: "Serve Warm food"
Cons: "Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience"
Cons: "Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved"
Cons: "The chicken was undercooked."
Pros: "Large space"
Cons: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."
Pros: "Punctuality in Punctuality"
Cons: "Everything's is ok"
Cons: "There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them."
Pros: "The crew was amazing. The crew is an asset to the airline"
Cons: "Boarding is chaotic."
Pros: "It was a very short flight"
Cons: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Cons: "The delay was too much"
Pros: "the flight"
Cons: "extra charge , unable to book meal"
Pros: "The plane was spacious"
Cons: "-The flight entertainment wasn't working -There was a delay, but no one from the airline communicated; we were just waiting and the waiting area didn't have sits"
Cons: "Plane didn’t hold, even though I would have made it if they waited 10 minutes, and surely they knew I was coming from a delayed flight caused by Ethiopian and left anyways. Now have to take 3 extra flights and will miss a train at my final destination."
Pros: "The plane was very bad and scrambling all time."
Cons: "Smell. Hygiene very low."
Pros: "I had an extra seat in my row which was nice."
Cons: "No flight overnight is ever very comfortable. It’s difficult to sleep."
Cons: "Old plane. Not comfortable for a relatively long flight"
Cons: "The crew on the ground could be more friendly and could improve their communication. Improvement needed on the food."
Pros: "Food was pretty good. Flight attendants were very nice, however they didn’t do too much on a screaming baby that wouldn’t shut up the entire flight."
Cons: "Late take off from Newark led to us almost missing our connections to Johannesburg. We were moving like sheep herded to buses. Seemed very unorganized. The inflight entertainment was very basic compared to other star alliance flights in the states. Can’t understand the pilots very well when they spoke English. P"
Cons: "The headphones weren’t working and boarding at Addis was very poor. They should have more personal when checking before the Gates"
Pros: "ET's on board crew is excellent. The food is great."
Cons: "Little turbulence but nothing serious"
Cons: "My phone was stolen on airport premises"
Cons: "There was a deley of 3 and a half h"
Pros: "The flight was on time and they fed us well."
Cons: "Nothing really."
Pros: "Cost effevtive"
Cons: "Crew being unkind."
Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Pros: "Every thing include the crew members ."
Cons: "The flight schedule was changed and despite contacting Ethiopian multiple times, they did not comprehend the problem. I was scheduled from Dar to Blantyre to Lilongwe then to Blantyre AGAIN, my obvious final destination. Luckily the crew at Malawian Airlines allowed me off the plane early and edited my booking for the return journey efficiently and easily."
Pros: "The flight was ok, left late but didn't impact our arrival time."
Cons: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Pros: "1. Nice flight 2. flight attendants good customer service skills"
Cons: "Equipment issue-tv not working well , unable to charge my cell phone USB port not working. 2. Food on my return flight was terrible I am a vegetarian was mostly served warmed up frozen vegetable which were terrible 3. Return trip set next to noisy people, had coffee spilled on my dress, was upset and did not enjoy return trip .Grateful for flight attendants who moved me to another seat."
Pros: "The seats were OK but not as good as in the larger airplanes. Vegetarian option for food was good. Airplane was half empty which made moving around quite easy and nice. Flight attendents were willing to help!"
Cons: "Independence day is perhaps not the best movie for a flight. Only one option as there are no personal media systems."
Pros: "The crew were courteous"
Cons: "The air conditioning was malfunctioning and there were insufficient blankets on the plane."
Cons: "I ordered a vegan food. The crew had difficulties in delivering this simple thing"
Cons: "Addis airport is a disaster, Really long queues and badly organised, Our flight left 20 minutes late and in turn made our landing 1 hour later. The flight attendants on Ethiopian air are very lazy, they dont respond to the service button been pushed, and their English is not that good,"
Pros: "I flew on the 787 dreamliner, and it was THE BEST airplane I have ever flown on. The service was excellent and the seats were very comfortable. I highly recommend this."
Cons: "There was nothing that I did not like."
Cons: "They had me sitting next to unaccompanied minor. They did not check on him at all. I had to go and ask them, because the child was hungry. We Could not sleep the whole flight. The wouldn't ask the parents to watch their kids."
Pros: "uniform like typical ethiopian dress"
Cons: "i was bitten very many times by some insects. it itches till now"