Pros: "Very comfortable; excellent service"
Pros: "Crew is attentive to our needs"
Pros: "personel provided excellent service"
Cons: "food was ok. A faulty entertainment system did make our flight feel longer."
Cons: "Old plane. Technology didn't work"
Pros: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Pros: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Pros: "The seats were comfortable and the staff was very attendant!"
Cons: "No complaints"
Pros: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Pros: "Very comfortable. best airline I flew on overall and was first time ."
Cons: "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
Cons: "1 hour delay of departure"
Pros: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Cons: "Way too cold"
Pros: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Pros: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Cons: "Absolutely no complaints"
Pros: "everything good"
Cons: "need new toilet"
Pros: "Everything from Ticketing, Checking in......"
Pros: "All of services, food, Language, clean air even so beautiful ~~"
Cons: "So nice and beautiful wearing also food is very good"
Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Pros: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Cons: "Hostesses not so pleasant"
Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Pros: "It was good"
Pros: "Crew members were very friendly n helpful."
Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Pros: "Overall experience"
Cons: "Could have had a better selection of movies"
Pros: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Pros: "Everything great personnel"
Cons: "The crew was rude when asking me to window shed."
Pros: "Crew was great. Food not bad for airline food . It was clean."
Pros: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Pros: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Cons: "Don't change anything!"
Pros: "Not much turbulence"
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Cons: "Clean bathroom trash more often"
Pros: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Cons: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Pros: "Attention to detail, good leg room, entertainment options and a brand new plane"
Pros: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Pros: "Airline was great"
Cons: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Pros: "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
Cons: "My husband reacted to the spicy beef/rice dish served for breakfast."
Cons: "The crew members is not very detail oriented. Almost forgot to give our whole row of people without dinner. Don't they remember where they left off sheesh. I work at a hotel before and customer service all my life, I don't think I will make that mistake."
Pros: "Crew professionalism"
The entertainment selection was great, boarding process was smooth. However, the staff were so rude, my tray table was broken so had drinks split on me. I had a child coughing on me and kicking me in her sleep. The person in front of me put his seat down so far that my knees were against the seat (I’m only 5’9). The person behind me used her tray table to sleep so I couldn’t put my seat back. She woke up for breakfast, by which point I wanted sleep so I put my seat back and she complained about it so I had to put the seat upright again!
Smooth trip with excellent service.
Cons: "The entertainment system did not work properly"
Pros: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Cons: "I usually love the food on Emirates but this was really not good. Barely edible!"
Pros: "Crew, interior, seats"
Cons: "Food was average. Service could be better. For example, my wife and I never got our food at the same time or close enough. We had to ask for food or drinks. They should regularly ask if we need something. Empty water bottles (up to 3) were sitting on my table for hours till we landed."
Pros: "The crew in this sector is ALWAYS rude, and the food is substandard."
Cons: "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"
Pros: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Cons: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
Pros: "Crew and services were amazing. The seats and seating arrangement including all amanities are excellent."
Cons: "Lounge at Ahmedabad airport is way undersized and below average expextations in terms of furniture, food and beverages and quality of service."
Pros: "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
Cons: "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"
Pros: "The flight was very amply crewed, with attentive and friendly staff. Everthing runs quite efficiently."
Pros: "I had a trouble because of crazy guy who sat behind of my seat. But crews didn't try to solve that problem actively. So, I will complaint about the attitudes of crews tomorrow morning."
Cons: "Crews attitude for the problems because of crazy guy of the flight. That was very passive responce. I was very embarrassed and frustrated. Why didn't the crews control and solve that kinds of problem? I don't understand. The crazy guy hits my seat about 4 to 5 times strongly."
Cons: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety"
Pros: "Very responsive and friendly crew"
Cons: "Would like to see more vegetarian options"
Pros: "Great crew. Not so good food. flat bed is a blessing. sleep throughout the flight."
Cons: "I thought I had paid for window seats."
Pros: "food and entertainment"
Cons: "The non veg food got over . My wife waited , but they told they dont have any more non veg food Emirates should plan accordingly rather than doing these cheap things"
Pros: "Lovely flight crew and great film selection"
Cons: "Would have liked more healthy food options d"
Pros: "Quality airline -new and clean plane with good seats and AV set up"
Cons: "length of flight...."
Pros: "Javier the flight attendant was so welcoming and attentive. Flight got l fit late, but arrived on time. Service was efficient and respectful. Was not as crowded as prior flight and was able to eat the meal"
Cons: "Time of flight really sucked. 4:00 AM departure meant arriving at 1.00 AM. Tough way to start a day"
Pros: "Entertainment; Food is ok"
Cons: "Despite premium price, seat selection not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat;"
Pros: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Cons: "Codebase flights and no one looking as us as customers."
Pros: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
Pros: "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
Cons: "Dull food."
Pros: "Total service extended was very nice"
Pros: "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
Cons: "I did not like that only one bag is allowed on the flight if you are in economy."
Pros: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Cons: "Excess baggage kilo rate is much more expensive than most airlines"
Pros: "Loved the entertainment options."
Cons: "Food was horrible and cabin crew was not nice or friendly."
Pros: "The flight crew we're fine and helpful if you needed something."
Cons: "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
Pros: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Pros: "the movies"
Cons: "it was a delay on the way to dubai one hour and on the way back to kuwait 45 min"
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "Entertainment facilities very good. Important for those long trips. Food good too"
Pros: "USB chargers at every seat Plenty of entertainment options and new movie releases Good food Tidy bathroom Extremely pleasant air hosts and hostesses"
Cons: "Being in Economy Class. The difference between Economy and Business Class is worlds apart"
Cons: "after the origin flight was already 12 hours late, had to wait another 8+ hours at Dubai airport for this connecting flight."
Cons: "I missed the first segment of my flight due to an accident and traffic on the way to the airport. I was asked to pay $1200 to get on to the next flight (without any warning that my subsequent segments will be suspended) so I bought an one way to Dubai from NYC. Then my subsequent flights were all suspended and I had to buy a new set of flights for the remaining of the trip. I didn't get to take any of the flights I purchased through Kayak."
Pros: "Good movie selection Comfortable seats"
Cons: "No internet Food was not tasty"
Cons: "Screen was black and white most of flight"
Pros: "i liked the neatness and welcome"
Cons: "i did not like the food"
Pros: "The flight was empty and the luxury to choose your open row of seats"
Pros: "1. Crew was nice"
Cons: "1. Less new bollywood movie choices 2. Delay in boarding 3. Less and repetitive vegetarian food options"
Pros: "The Captain spoke to us a few times and the crew were absolutely amazing. Best flight Ive ever been on."
Pros: "The Crew were wonderful and tried in every way to make us comfortable."
Cons: "This whole flight experience was a nightmare. I understand that there were very serious unforseen circumstances that day, with the Emirates flight from Trivandrum crash landing at the airport. As such the 4 hour delay that was announced was not a problem. The problem came after the airport resumed operations. We were told repeatedly that we would board any moment from 5:30pm onwards. As such, we did not go very far from the gate. We were even invited to go into the gate area no less than 3 times, before we were forced to leave. No one provided information. All we knew was that we were waiting for the crew to arrive. It took another SIX hours (in addition to the 4 hour delay) before we actually boarded. If we had even slightly better information, we could have at least found a comfortable chair a ways away from the gate and gotten a few hours of sleep. But it felt as if the ground staff constantly toyed with us, making us stay within a close radius of the gate but not providing any accurate or reliable information. I have come to expect the best from Emirates. But their actions were pitiful on this day."
Pros: "Entertainment great."
Cons: "Scratch on screen. WiFi stopped intermittently and too early at end of trip. When disconnected, the 30 minute free allocation kept counting down to zero minutes."
Pros: "We were pleasantly surprised when my whole family received a business class upgrade The services on board was excellent."
Cons: "Check in at he Jeddah Hajj terminal is chaotic"
Cons: "Not even sure how you got my email address!"
Movie choices were very limited and old
Pros: "The seat was ok... not too narrow neither too wide. All crews were awesone"
Cons: "Plz improve the foods and entertainments"
Pros: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Pros: "No comments."
Cons: "No comments."
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Cons: "Toilets needs air freshener as so many passengers use them."
Cons: "maybe they can offer more snacks on the plain"
Cons: "More refreshments"
Pros: "Luxury, comfort and hospitality"
Cons: "The new Q suites in business are GREAT!"
Cons: "All was well, thanks"
Pros: "Service and entertainment."
Pros: "Qatar airlines the service was awesome and the planes very clean"
Cons: "Seating not able to upgrade"
Pros: "We felt home every thing was comfortable from A to Z- unforgettable trip"
Cons: "Haven't made it yet due to schedule change. 12 hour wait in airport."
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Cons: "Staff looks down at Brown skin"
Cons: "The website is not easy to navigate."
Pros: "Boarding was orderly and tinely. Seats were confortable."
Cons: "No internet on-board and terrible food."
Pros: "Exceptional service!"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!"
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Pros: "Business Class is wonderful"
Pros: "Crew were extremely helpful and kind. Very responsible and polite."
Cons: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Cons: "Dnt have anything to say what I dnt like. Everything is great."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Pros: "Plane was perfect"
Cons: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Cons: "No lie flat seats."
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Pros: "Very kind and helping crew.. professional and helpfull"
Cons: "I dont have anything to complain about"
Cons: "I had 2 checked in luggage, and both TSA lock on it was cut. Since it was TSA lock, I do not understand why both locks were cut instead of being opened with the international key. it cost me 10 USD it for the locks."
Cons: "Seriously, the service of Qatar Airways was horrendous in Uganda. Ridiculous. Could NOT give a worse review. Would 100% NOY recommend this airline. EVER."
Pros: "The staff was friendly throughout and boarding was quick. There were no delays in taking off. They had also helped organize a hotel for the long layover including meal vouchers, visa, and return transfers."
Cons: "During meal times they didn't ask the person ahead of me to put their seat up which made it difficult to eat. They also ran out of quite a few meal options on the various flights I took."
Pros: "It was nice service and hospitality"
Pros: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Cons: "Nothing to report."
Pros: "leaving airport"
Cons: "24H delay, no meals, no coordination, no communication."
Pros: "Service of the inflight crew and food quality."
Cons: "Too short layover time in Doha. Had to run from one gate to another to make connection"
Pros: "Staff was friendly and I was comfortable"
Cons: "Toilet was a bit messy. Menu can be improved"
Pros: "Flight from Doha to Johannesburg was pleasant."
Cons: "I had to take a flight from Doha to Johannesburg and from there another to Cape Town on South African Airways. Arrived at my destination 8 hours late."
Good and efficient service. Food quality was poor though. Also, my seat hadn't been cleaned from previous flight (pocket still full of gargbage).
Cons: "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."
Cons: "It was over booked the flight 2 times on the way Seychelles........ It was tired journey definitely..."
Pros: "Airrbus A350 confort"
Cons: "Crew professionalism and food to be improved"
Pros: "The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous."
Cons: "See above"
Pros: "The seats were very comfortable and generally this flight is comfy"
Cons: "The queue during boarding is very long, they need to add counters"
Pros: "Comfortable because the plane wasn't full."
Cons: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."
Pros: "I liked they’re fury free in flight shopping, very nice affordable pieces of jewelry and perfumes"
Cons: "They weighed my carryon! I haven’t seen any other airline do that before. I flew with them 3 times this year, 13 hour each flight and the entertainment was not the best. They didn’t have enough current movies or tv shows. The food was bland. Coffee cups were plastic and it burnt my finger."
Pros: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Cons: "More entertainment options, the movies and TV shows offered are not varied or very good."
Cons: "The delay was too much"
Pros: "the flight was very nice and I thank all the crew for their kindness."
Pros: "It was a comfortable flight with good intertainment."
Cons: "The food could be better."
Pros: "the flight"
Cons: "extra charge , unable to book meal"
Pros: "Cheap. Good for connections in Africa."
Cons: "Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken."
Pros: "The boarding was superb."
Cons: "The food is ma ma!"
Pros: "The flight from Newark to Abidjan was pretty comfortable and smooth"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal."
Pros: "Ground stuff was trying tobe very helpful but it ended with trying. Also they did not inform us about he change of stoping in Cairo"
Cons: "Old airport that is uncomfortable with bad lounges that are not even worth going into."
Cons: "Flight was delayed again. No priority boarding for Star Alliance members. Staff was unfriendly."
Cons: "Rude flight attendants and desk staff that were not trained to do check in well. No entertainment available."
Pros: "Nightmare , I am separated from my baggage since 28/Feb. until now and the airline is incapable of providing the real status of my baggage."
Pros: "friendliness of staff. special attention given to my 22 mo old granddaughter. adorable!"
Pros: "It is an African airline so I am doing my best to support it. I am grateful I was allocated to a hotel for my long layover"
Cons: "I had a long layover in Addis and the hotel I was allocated to could improve its service. I was expected to be served breakfast in the morning. My flight was at 820 am There could be some improvement on food"
Cons: "Transfer at Addis Ababa was horrendous - no help from ground staff and the airport was a confusing mess. The landing in cape town was very rough and jumpy."
Cons: "Besides that the flight was 4 hours delayed and the staff gave different information then the screen, customer service was non existant. There seems to be no structure or system. Gate change was not announced. Staff was not clear or direct about status of the flight. I have had several flights with EA and most have been completely disappointing and frustrating. Forget trying to call anyone, it took me 4 days of non stop calls to connect with someone to change my flight date. Then once connected the credit card system was apparently down and they could not charge my fee. I had to contact the US office while I was in Africa in order to get anything done, ridiculous. They over charged me and would not honor the fees that were quoted on the phone and via email but the head office. Dishonest and no concern for the inconvenience to their customers. This airline would be the last choice, highly not recommended."
Pros: "Brand New Aircraft"
Cons: "Price. Ease of early checkin"
Cons: "Everything was bad, very upset !"
Pros: "The friendliness and willingness to assist passengers when they notice one facing a challenge"
Cons: "The chairs in economy do not give sufficient leg room especially for tall persons, this would present a challenge on long haul"
Pros: "The cabin crew did a good job of managing all sorts of issues, and they had a lot to deal with. People switching seats, refusing to get up from wrong seats, oversized carry on, personal hygiene. The crew did their job professionally and with a smile. Made big impression. I did have a much different and better experience going from ADD to BKK"
Cons: "The food, comfort and entertainment on this plane was below OK. The monitors were unresponsive to touch, antiquated ear phone/ plug system and the seats were nasty, covered in a cloth material and disgusting! On some seats you can see stains that will not come out. Ever. The food was....airline food."
Cons: "Delayed without explanation or heads up"
Pros: "Cost effevtive"
Cons: "Crew being unkind."
Pros: "WHY serve dinner at 12 midnight? The lights are kept on in the cabin making it difficult to sleep. Too little time to sleep and too much time taken up with bar and food service."
Cons: "NON arrival of luggage at Tel Aviv. See above"
Cons: "They almost didnt let me on the plane after THEY messed up by not including my ticket number on my ticket. I had to call my parents in Washington DC from Nairobi, have them drive out to Dulles airport and work it out at the Ethiopian office there to give the OK for me to get checked in in Nairobi. The whole process took about four hours and three managers all while I was stewing, worried I wouldnt make it on my flight."
Cons: "We boarded around midnight and after supper, I am accustomed to a few hours of the lights turned off for rest. Even though I requested the crew said it was not policy and I should use the yellow mask (which sadly does not block out the light). I think a few hours off dimmed lights would greatly enhance comfort levels."
Pros: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Cons: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"
Pros: "Entertainment options were good and they fed you several times"
Cons: "-changed flight schedule several times after booking ticket -3/4 segments were delayed causing me to miss connections - staff unaware of procedures -several mechanical problems with plane -still do not have bags after 7 days -no compensation provided for inconvenience -poor customer service"
Pros: "I did like the overall services. I was comfortable with the crew and was entertained. I enjoyed the night over in the fhoice of loudging with nazra Hotel."
Cons: "I didn't like the quality of food in the hotel panaroma on my return. The hotel needed air refreshner as it wae stuffy and difficult to breath in. The reception was excellent but poor service."
Pros: "The service onboard was excellent!"
Cons: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"
Pros: "Food and wine"
Pros: "Excellent staff, professional and friendly. Nice food"
Cons: "Aircraft "medium" range with business seat not very comfortable. No special attention to business class passengers at arrival"
Pros: "Boarding was okay and crew were friendly"
Cons: "extremely old airplane, mediocre food, almost non-existent in-flight entertainment."
Cons: "Addis Airport is terribly organized and far too small for the volume of people they're pushing through it (which is probably the lead cause of the poor organization)."
Cons: "Very very old aeroplane"
Cons: "Food and entertainment is very poor."
Cons: "Addis airport is a disaster, Really long queues and badly organised, Our flight left 20 minutes late and in turn made our landing 1 hour later. The flight attendants on Ethiopian air are very lazy, they dont respond to the service button been pushed, and their English is not that good,"
Cons: "Staff showing ignorance on "checking-in once for one trip", say from Abidjan to Blantyre. They kept me waiting but with little help."
Pros: "uniform like typical ethiopian dress"
Cons: "i was bitten very many times by some insects. it itches till now"