They transfer passengers by bus in dubai don't put the plane on gate, thats not good very hectic and so many security checks. I Prefer direct flight to usa in future. Checking in crew in india need training. Send us separate email, clerarly mentioning about carry on changes when traveling from india to usa. Or It shd be same as going from usa to india.
The boarding took far to long. People in the first few ros held up all the passengers in the back of the plane.
Departure times were late
Check in was smooth, are all the Covid requirements necessary for vaccinated travelers
Cons: "I wish the 777 had slightly wider seats like the A380"
Pros: "I liked the way of grouping the boarding , and the "ICE" facility had a great options, crew was so helpful."
Cons: "It was far away from the gate to the place of passport clearance and baggage reclamation area, we walked a lot."
Pros: "Lamb and chicken were good but kids didn't like the kids meals.."
Cons: "2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers."
Pros: "Crew was kind, attentive, funny, and engaging. The best."
Cons: "A warning about landing in Dubai, and being put on a bus to the terminal"
Pros: "Great customer service, great and always smiling crew, wonderful flight"
Cons: "the food options need to be more. an option with steamed rice should always be available"
Pros: "Crew was amazing"
Cons: "The people sitting near me were crazy and it was an uncomfortable flight"
Cons: "I wasn’t aware that there is a ticket with only 15kg baggage allowance - thank God I was taken to the airport by a relative and could leave some stuff with them. Of course, I should’ve checked - but I didn’t know there was an option below 23 kg. You’re never done with learning l"
Pros: "For an economy seat, was very comfortable!! Love the food."
Pros: "Friendly cabin crew, new movies"
Cons: "Long wait after boarding before takeoff"
Cons: "Staff service was not good"
Pros: "Crew was attentive Pilot steered a smooth flight"
Cons: "Seats were a little cramped"
Pros: "The servoce was as usual very good."
Cons: "Hardly anything to criticise in relatively short journey."
Pros: "The staff was quite helpful in many ways and checking in was easy with online booking. For an economy flight, the quality of the food was good."
Cons: "I found it difficult to navigate the screen on the airline. Everything else was fine and I am happy with the airline."
Cons: "Entertainment had very poor choices. Food was not good, even the crew didn’t have enough food for all passengers. Seat was uncomfortable. Would like to avoid this airline in future."
Pros: "Excellent all round.a"
Pros: "The food and entertainment on board was the best I’ve ever experienced on a flight."
Cons: "The headset didn’t work properly so had to listen to music and movies through half the earphones."
Cons: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Pros: "Smooth flight. Attentive crew. Good entertainment options"
Cons: "The toilet had no toilet paper so I used the paper hand towel and prayed it did not block when I flushed. The beef option was not that great. I should've chosen the chicken."
Pros: "Long but ok"
Cons: "There is no reason to not like it."
Pros: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
Pros: "Everything from food to seating was quite comfortable."
Cons: "Boarding was a bit more difficult since they did not call boarding zones"
Pros: "Food n movie selection"
Cons: "Noisy seat n very less leg room"
Pros: "It would be useful if Emirates would allow us to reserve the adjoining seat of the 3 (on less than full flights) so that we can have the extra space."
Cons: "I had a 14 hours layover in Dubai. I had called Emirates before booking this flight and they said they would issue a hotel and meals vouchers. Due to a mistake by an Emirates agents who was processing the visa application in Dubai, it was denied and an immigration head officer came and appologized to me and spoke to her. Emirates did not compensate me at all. They could have granted Emirates lounge access, meals, or simply book me a room at the airport hotel. I ended up sleeping for 14 hours on a chair due to their employee's fault"
Pros: "The excellent service and the very attentive cabin crews."
Cons: "Provided a very poor quality hotel, i missed extremely important business meeting in beirut"
Pros: "Everything except landing"
Cons: "Rough landing"
Pros: "Service and entertainment options made the 13 hour flight go very smoothly. Emirates crew is the best, always smiling and helpful."
Pros: "Free upgrade given as skywards gold"
Cons: "ICE not as good as a380"
Cons: "It was delayed for 50 mins"
Cons: "That the plane can't do 2,000 mph and have us there in 1/4 the time :-)"
Pros: "The crew were excellent, very helpful and friendly. The most friendly crew I have flown with. Qantas could learn something from Emirates."
Pros: "I was very comfortable."
Cons: "got non-vegetarian food in spite of choosing veg"
Pros: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
Cons: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
Pros: "The crew were friendly."
Cons: "wifi wasn't good - I couldn't connect. Wine choice wasn't good (white). Would have preferred a sav blanc"
Pros: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Cons: "I flew from Singapore to New York with a 1 hour 15 minute layover in Dubai. Passengers with layovers were instructed to be at the next gate 45 minutes in advance of boarding. This was seemingly impossible and cause myself and many other passengers severe anxiety running through the airport. The first flight landed 10 minutes late in Gate C, took another 10-15 minutes to off board, at which point we were held by a flight attendant who later guided us to get on a bus to take us between terminal A and C. The entire trip between gates was approximately 30 minutes and we inexplicably had to pass through security 3 times during the layover. It seemed poorly organized and myself and other passengers just made the second flight before the doors closed."
Pros: "In flight staff were great, very industrious, and very friendly. In-flight entertainment was the best I have come across on an economy seat."
Cons: "My check-in experience was concerning. I had an onward flight to Manila, but no onward flight from there. The airline policy had me not allowed to check in for my flight because of this. I narrowly avoided missing my flight by booking another flight just in time."
Cons: "Not enough blockbuster action movies. I expected you would have the new Jason Borne flick for e.g."
Pros: "Crew v good"
Cons: "Food .. Fish undercooked ... Aircraft bit dated"
Cons: "The Emirates business lounge in Dubai is terrible, overcrowded, too big, food passable, very little service."
Pros: "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
Cons: "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
Pros: "Good collection Should provide ear plugs, eye bands etc for long journeys."
Cons: "They collect headsets too early."
Not enough genres to choose music. I kind remember if i saw gospel songs. Movies are kinda old.
Better variety with meals
I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
The service available is amazing 🤩
Good and efficient service. Food quality was poor though. Also, my seat hadn't been cleaned from previous flight (pocket still full of gargbage).
Pros: "The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley."
Cons: "The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order."
Pros: "Fine flight with good meals."
Cons: "TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact."
Cons: "Everything starting from the check in to on board restrooms"
Pros: "The crew was amazing. The crew is an asset to the airline"
Cons: "Boarding is chaotic."
Pros: "Seats small uncomfortable"
Cons: "Bigger seats."
Pros: "The crew was great. Extremely accommodating for families."
Pros: "Yes.seat was just ok but not quiet comfortable"
Cons: "I think Ethiopian is reasonably good.I travelled to Seattle via delhi .from delhi to sea I travelled by Ana the reason was the fare of Ethiopian (Enugu to Seattle,round trip)was much higher and also you spend 37 hours before u reach your destination,it is too long.why can't u fly to usa direct ,then"
Pros: "Excellent service and on time performance."
Pros: "Customer care was good"
Cons: "I suspect the problem of luggage started with Alitalia my first leg"
Cons: "Nothing. Very smooth"
Pros: "It was a comfortable flight with good intertainment."
Cons: "The food could be better."
Cons: "The landing was terrible and quite dangerous. It was a lopsided and the plane was about to tip forward when we hit the ground. I was quite disturbed on arrival. I’m glad to say the we were lucky that webdid not have an unfortunate incident."
Pros: "Thumbs up. Flight was smooth and on time!"
Pros: "Everything was great."
Pros: "They are nice and friendly"
Cons: "Toilets should be cleaned often"
Cons: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."
Pros: "New plane but movies are old. Too sad"
Cons: "Toilets and hygiene"
Pros: "The crew was professional yet very friendly. Everything was great. Enjoyed my trip"
Pros: "Crew members were friendly....."
Cons: "No entertainment"
Pros: "Check-in staff at desk ,claiming not working for Ethiopian Airlines only providing service to Ethiopian Airlines therefore unable to in depth questions."
Pros: "Overall it was good flying experience. They upgraded me to an exit row for free when I checked in and asked, which was nice. We had a blanket, pillow, and toothbrush kit on our seats. They fed us and had in flight entertainment. This was a 10 hour flight, so its so important to get these types of amenities. I flew a different airline to my destination, and they didn't feed us at all! It was terrible! Ethiopian was much better!"
Cons: "The food wasn't very good (but most airline food isn't), the flight attendants didn't seem to be working much of the flight, just hanging out with each other (I was seated near them), and I really wish there was more room to get up, move around, and stand. On a 10 hour flight you can't sit the whole time. Wish the seats were a little wider, especially for such long flights."
Cons: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Cons: "Lost my bags, missed two connections due to delays, took a bus home instead"
Pros: "The food was amazing and the plane is more comfortable and you can relax."
Pros: "Boarding was smooth. Slept most of the flight. Windows were cool (tint control)"
Cons: "Food was sub par. Leg room limited."
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Pros: "The aircraft was brand new so everything was great"
Pros: "Very helpful, attentive and kind cabin staff."
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Pros: "I was pleasantly surprised at the entertainment. Other than that, everything was pretty good. Nothing stood out as exceptional and nothing was particularly bad."
Cons: "The seats weren't the most comfortable, but on a 10 hour flight, nothing is."
Pros: "Everything including crew members ."
Cons: "My monitor/screen never worked; could never watch a movie despite asking the flight attendants to reset my screen several times. Pretty bad for this 10+ hour flight. I have had much better experiences with crew, staff, friendliness, responsiveness, etc, on almost every other airline."
Pros: "It showed a decent tv show but the intercom kept interrupting"
Cons: "Delays leaving, delays arriving, the plane felt dirty"
Pros: "I need a refund what do I do for a credit?"
Cons: "Staff didn't seem very efficient. Flight sat on runway for awhile and braking was very abrupt. Bags took too long at the dar airport."
Pros: "It's very nice flying with them. I will again fly with them"
Pros: "The service during the flight"
Cons: "The boarding was not very excellent"
Cons: "Comfort level and food."
Pros: "Smooth Flight."
Cons: "The food."
Cons: "The person at the check in counter initially gave me a different seat than the one I chose online but changed it after I asked for the same seat I had selected online, hone of the worst seats on theplanee also changed my seat for the addis ababa to manila leg without my knowlege and gave me one of the worst seats on the plane. Ruined the trip for me"
Pros: "Nothing. My bag is gone"
Cons: "My bag is gone"
Pros: "Dreamliner is a great plane"
Cons: "My luggage didn't make my connection. Came 2 days later though."