Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Cons: "maybe they can offer more snacks on the plain"
Pros: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Cons: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"
Pros: "Service and entertainment."
Pros: "Nothing much."
Cons: "I think airplane was small in Doha to Amritsar sector . There are not too many flights"
Pros: "Attention to detail. Very professional."
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"
Pros: "Boarding was great as well as comfort and crew. the flight was ok"
Cons: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("
Pros: "Very polite and friendly crew. Very helpful."
Cons: "Did not have the duty free item I wanted in stock"
Cons: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Pros: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Cons: "I enjoyed their meal and services wanted to be Oliver Twist"
Pros: "Just that the food is quite small but the variety is OK."
Pros: "The staff are great, the food is good."
Cons: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"
Pros: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Cons: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Pros: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Cons: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Pros: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
Pros: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Cons: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Cons: "No food on board!! Staff says it got over when i have selected my food selection!!"
Pros: "Never spending too long waiting for anything."
Cons: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Pros: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"
Cons: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."
Pros: "- Service - Food Quality"
Cons: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "Overall services"
Cons: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Pros: "Boarding and crew were excellent."
Cons: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Pros: "Short flight, seat pitch OK and food adequate. Good crew."
Cons: "Bus boarding always chaotic"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Cons: "both flights had 2 hours delay... also lugages cames with next flight."
Pros: "Good legroom, friendly crew."
Pros: "Stopover in Doha fun. The people are so friendly."
Cons: "Crew nice alway take care customer"
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Cons: "I will never ever fly Qatar airlines again. The boarding for this flight in Doha was horrendous. I and a random group of passengers were made to wait with no explanation AFTER our electronics were already cleared to go through yet another security check. They said we were selected for screening but all the other people they took before us were screened the exact same way. It was stressful and traumatizing to stand for 45 minutes with no clear explanation. The crew were clearly new at their job or ill trained. On top of that they consistently ran out of food they were serving and was forced to take the vegetarian option when it's not what I wanted. I could not wait to leave Doha and exit Qatar airways. I hated my experience traveling with Qatar. It was stressful and traumatic. I want a full refund. I will also be advising all my friends to never fly Qatar. It was the WORST!"
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Pros: "Good service, good entertainment options, modern aircraft"
Pros: "Much better knee space. Excellent flight, good service..."
Pros: "Nice and spacious aircraft."
Cons: "Some confusion on Hindu meal and vegetarian meals."
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Pros: "Friendly crew, comfortable plane"
Cons: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
Pros: "Helpful friendly crew, reasonable ticket prices."
Cons: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
Pros: "The two check in bags rule."
Cons: "Not applicable"
Pros: "Well organized on check in. Attentive"
Pros: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Cons: "Entertainment was limited."
Pros: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Cons: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."
Pros: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Pros: "Rwanda Air is the best"
Cons: "Landing at Kigali was bit rough"
Pros: "The crew members are very polite and professional"
Cons: "The food is not very nice, the drink is don’t taste so great either . The airline seats are too small"
Cons: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Pros: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Pros: "Food and free WiFi. Ample seating space."
Cons: "Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled"
Pros: "They respect the timing"
Cons: "The luggage escalator is not working and you have to carry it from one point to another..."
Pros: "Everything was perfect. On time arrival."
Cons: "Loud Nigerian co-passengers"
Pros: "Timeliness, Service, Cleanliness Comfort"
Pros: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Cons: "The breakfast was not as appetizing."
Pros: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Cons: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Pros: "The Airbus. The crew's simple commitment to excellent service"
Cons: "The unconventional check in closure 90mins to departure even when the plan arrived late"
Pros: "New airline. Left 20 mins early."
Pros: "the snack was terrific!"
Pros: "Landing was very smooth. I got window seat as requested."
Cons: "My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps."
Pros: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."
Pros: "What did you like? the attendants were very kind"
Pros: "on schedule. staff at counters and flight crew were courteous and professional."
Pros: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
Cons: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Pros: "Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!"
Pros: "Overall comfort and staff friendliness"
Cons: "Landing was a bit turbulent"
Pros: "Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!"
Pros: "Like Kigali it was clean and efficient."
Cons: "Food is almost inedible"
Pros: "Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight"
Cons: "Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available"
Cons: "No entertnainment"
Pros: "Planes were great and flight crew excellent."
Cons: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."
Pros: "Clean, comfortable plane and seating. On time service, courteous attendants. A meal served on a flight that was only about an hour in duration - very nice. Very pleased with this airline."
Pros: "Everything went well as expected..."
Pros: "The crew is nice"
Cons: "Both flights were terribly delayed and while the crew apologized we sat on a small plane. In Entebbe the reason was they overbooked the flight. So leave those people behind to take the next flight, don't keep us prisoners on a plane for hours... Stupid management decisions."
Pros: "RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi."
Pros: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Cons: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."
Cons: "This airline is an operational nightmare. I purchased a ticket with a connection, and the second flight being a codeshare, two months in advance. On the day of travel, I checked in, checked two bags, and headed to the gate. An hour before the flight, a Rwandaair agent approached me to inform me that they were no longer code sharing with precision air, the second flight. Chaos ensued, my bags got lost, I got stuck in Nairobi, etc. in Nairobi, one of the Kenya airways agents literally said to me 'avoid Rwandaair and precision airlines - they are both airlines that do not follow any regulations, and not just operational, but safety as well.'"
Pros: "Crew were pleasant. The flight was comfortable."
Cons: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."
Pros: "The flight times were perfect and the seats were comfortable."
Cons: "The food was just ok"
Pros: "Everything was excellent, service, cabin, food."
Cons: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"
Pros: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Cons: "Service & good landing"
Cons: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
Pros: "Flight attendant are helpful."
Pros: "Friendly staff, comfortable business class seat with lots of room, good breakfast"
Cons: "No priority checkin for business class and no priority boarding for business class. I don't those are even that hard to organize . Airport ground contractors haven't been instructed to provide service to business class?"
Pros: "I always appreciate the cleanliness of Rwanda! This carries over to their planes too. Good staff on the plane. Too short of a flight for entertainment- it was amazing they even served the quick drink and snacks they did! Good on-time flights."
Cons: "After I bought my tickets the flights were rescheduled, giving us an 8 hour layover between flights... some in our party were stuck in the airport with nothing to do, and there is nothing to do in that airport. One question, when will passengers learn that listening to music or movies on the plane without headphones is really uncool?"
Pros: "It was a short flight and all went well. We even had time for a snack."
I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…
Pros: "friendly staff"
Cons: "encouraging passengers to do more social distancing at gates"
Pros: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Cons: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Pros: "The flight was delayed due to weather conditions The cabin was too hot It was difficult to find the cabin crew"
Cons: "The crew should have been there with the passengers"
Pros: "I cancelled flight and you charged full amount as cancellation amount."
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Cons: "Food had only beef options"
Cons: "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Pros: "Once we boarded, staff were attentive and service was good in business class. Food was high quality but in their effort to serve an elaborate 4-5 course meal, there was less attention on making sure people had drinks to pair with their meals."
Cons: "We were delayed for 3 hours. We were held in a the boarding area behind security for 2 hours with no seats, no water, no space, and no information. Turkish Airline representatives looked clueless and did not provide information or even look concerned. That was the worst handled delay in my over 30 years of flying all over the world on any many carriers. Once we boarded, the flight went well from there."
Pros: "Plane clean, newish. Went up, took us there, landed."
Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Cons: "Boarding crew were rude and unhelpful. They didn't check IDs which became evident when a passenger complained his passport was missing and the plane had to return to the gate so he could go back into the airport to find his passport. Had it been checked before getting on the plane we could have spared everyone the hour delay. really this was is the worst service ever. Avoid."
Pros: "Crew is polite and professional."
Cons: "1. Limited legroom and space. 2. Would like additional cabin service for water etc. Also would like a non-dairy option for breakfast."
Pros: "The seats have ex space"
Cons: "Counter check in had me take some close off my bags for over weight even I’m allowed to carry two Luggage and. I had one only"
Pros: "Entertainment , food, personal,"
Pros: "First Airline to harass me about the weight on my bag -- small carry on -- had to check kill me on time. The seats have no legroom -- my back is killing me. The internet could not take my money -- so I could not get'out crucial emails -- it seems like the service was more interested in collecting my email addresses and password -- instead to simply directing me to the payment method -- waste of time."
Cons: "Just about everything"
Pros: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Cons: "Eight hours waiting for a connecting flight at Istanbul airport."
Cons: "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"
Cons: "I liked everything besides not getting a wheelchair."
Cons: "There were some passengers didn't allowed to get on a flight because of over booking. Some of them didn't speek English and didn't understand why thy have to stay in the airport.On the other hand I saw how the officials laughed at him because he tried to fight for the place on the flight by using a foreign language. It is an ugly phenomenon that does not respect people"
Pros: "Overall, the flight was good, right on schedule. Crew were very nice and professional."
Cons: "I was in one of the seats next to the lavatory and the smell was quite unpleasant. Actually, I perceived a bad odor during boarding, the toilets were not cleaned for our flight."
Pros: "The food, it's excellent.The entertainment system is really complete."
Cons: "One of my bags arrived broken. I'm contacting Turkish Airlines about it."
Pros: "the plane was nice"
Cons: "the timing was so bad"
Pros: "Staff was very good"
Pros: "Having every single person I spoke with pass me on to another party. Apparently customer complaints is really no one's job. They're extremely motivated to have you find someone else to correct your problem. Rest assured it is "your problem" I was told quite explicitly that my missed connection flight and lost luggage was not their problem."
Cons: "They lost my luggage. Couldn't even tell me when my bag was checked despite the scan tag they attached to my boarding pass when they weighed it and checked it in back in New York. They legitimately had no idea if my bag ever left the United States. It took 3 days to locate my baggage while I was trying to celebrate my anniversary with my wife in Athens. being without your luggage for half a week in a foreign country is not even remotely fun. I had to wait around missing tours and reservations trying to find our luggage most of our first 48 hours in Greece. After giving up on getting our stuff we had to waste a chunk of time shopping to replace our clothing and toiletries. Despite having purchased the travel insurance I'm still fighting a month after our trip ended to be reimbursed for the clothes we had to buy just to begin our vacation. Again they continue to stonewall by transferring our complaint calls endlessly and forwarding our emails with "new" case numbers each time. Basically what this accomplishes is they can't ever find the case number they updated it to and insist that the prior case number is listed as resolved. Since they say it's resolved there is nothing anyone can do to help. Not sure if I'll ever get any satisfaction out of this debacle."
Pros: "the food is good - staff are generally friendly but not great with English if you have a problem"
Cons: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Cons: "Food was dried out and tasteless"
Pros: "As above"
Cons: "As above"
Pros: "the Boarding at ATL airport was catastrophe!!!!!!"
Pros: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Cons: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Cons: "Staff is mean, impolite, and inefficient."
Pros: "Food, entertainment, and crew were great!"
Cons: "they lost my luggage by my first stop"
Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"
Pros: "Food and service were great. Plane was super clean and economy seats were very comfortable."
Cons: "The in-flight entertainment system didn't work on the way back."
Pros: "The only thing I liked on his flight was the food"
Cons: "The plane was old, I got the wrong seat assignment, when I called to get a seat assignment months and months in advance, I've asked for a window seat and not on the wing, not only I got no window , it was on the wing. The air conditioner was not working, I was cramp like a sardine, and it was extremely hot"
Cons: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."
Pros: "Service when it was done"
Cons: "Infrequent service Crowded Entertainment system bad"
Pros: "Efficient and on time. Part of Star Alliance. Much better than any domestic USA or low cost European airline."
Cons: "Nothing negative"
Pros: "On time"
Cons: "Had to wait 1 week for the money to be unblocked which affected my vacation"
Pros: "Everything was excellent"
Pros: "Great service, great food, nice staff, great entertainment choices, efficient, clean safe plane."
Cons: "Nothing really."
Personable, friendly service. Crew interactions always naturally pleasant and polite. The crew really enjoy their job and interactions with one another. Public Addresses are all smooth, clear and unambiguous - this instils confidence. Landing was butter-smooth in what seemed to be challenging and turbulent conditions - Kudos to the flight crew. Boarding and airport experience were good also.
Cons: "Supper was very average , one slice of pizza , that’s it"
Pros: "The staff was really nice when I asked for the green tea they make sure you get it"
Pros: "Great seat and crews"
Cons: "A330-300 is nice"
Cons: "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
Cons: "Felt more like a domestic flight than an international"
Pros: "we had extra legroom travelling with an infant"
Cons: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Cons: "I have never had to stay at a hotel overnight because of a missed connection but when I made the reservation I wondered how you would honor the 1 hour layover and not miss. I wondered this before any of your delays. I was assured the connection would wait but not correct and you did miss. If you would have told me at the airport this would happen I would have made other arrangements. Instructions on what to do was quite poor too. As a foreigner to be handed a stack of vouchers without direction on where to go for transportation wasn’t satisfactory."
Cons: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
Pros: "Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried."
Cons: "Again, not being delayed and having to miss my original connecting flight would have been best."
Pros: "Helping and immediate response."
Pros: "Crew are nice,but the seat need to improve"
Cons: "The seat need to improve"
Pros: "Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad"
Cons: "Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS"
Cons: "lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation"
Pros: "Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill"
Cons: "Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS"
Pros: "Crew is ok, accommodating, entertainment system ok, food ok."
Cons: "level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service."
Pros: "This flight nothign"
Cons: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
Cons: "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
Cons: "I haven't even made it to my destination yet."
Pros: "Excellent crew. Good food. Comfortable seats even in coach."
Pros: "Everything. Just a simple, very short haul flight: nothing too complicated."
Cons: "There was nothing to fault."
Pros: "I was surprised to board an A380 to fly from KUL to BKK"
Cons: "In Bangkok we had to get off on the field to board a bus"
Cons: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Cons: "Fight was delayed"
Pros: "The cabin crew."
Cons: "Again, incorrect information of boarding gate."
Cons: "Toilet was not cleaned."
Pros: "Overall all was good, except the flight been late."
Cons: "The flight was 40 mins late and because of that, I missed my connection from Hong Kong to San Francisco. Your company then offered me and my friend a hotel stay and transportation to and from the hotel., which was good. I appreciated your company taking care of us. However, it is really bothersome to miss an international connection to go home after a long trip."
Pros: "Attendants were very good"
Cons: "12 hrs in the air!!!"
Pros: "They provided us with a hotel to stay in until everything was arranged."
Cons: "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."
Pros: "On time takeoff, landed early....everything was smooth"
Pros: "Satay, flatbed."
Cons: "No amenities kit, no mattress pad, no champagne, no menu for business class. And the forgot to serve the main course of my travelling partner."
Cons: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."
Pros: "Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok."
Cons: "Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things"
Pros: "On time departure, clean aircraft, generally friendly staff/crew."
Cons: "Breakfast - woken 2 hours before landing, very sorry version of "breakfast" was at best aweful only to then have lights turned off again after service completed."
Cons: "I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great"
Cons: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
Pros: "This was a comfortable flight with nice staff and great food and entertainment choices"
Cons: "No 12 1/2 hour flight can be ideal but this was good deal."
Cons: "3 hour delay Food quality could have been better"
Pros: "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
Cons: "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."
Cons: "Flight was delayed almost one hour. Food can be improved. Screen was broken."
Pros: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Cons: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
Pros: "On time departure, nice aircraft and entertainment."
Pros: "Delicious food"
Cons: "No entertainment"
Pros: "Clean and entertainment good!"
Cons: "Food is mediocre, even for airplane food."
Pros: "The plane was decent. The offering on the IFE was a good mix. Food was ok"
Cons: "The IFE froze. I alerted the crew but it took them nearly 1.5 hours to do a reset of the system. I barely managed to watch a movie and only managed that due to the fact that I had my own earphones. They collect their headsets way too early."
Cons: "our vegan food was not provided"
Cons: "I received an eticket confirmation by email, but when arriving at the airport for checkin, Malaysian airlines did not have the ticket in their system"
Pros: "Crew was kind"
Cons: "Very bad smell in the cabin, and not very clean"
Pros: "Nasi lemak breakfast was good."
Cons: "My entertainment unit didn't work, despite repeated reboots. We left 45 minutes late. The crew seem very disorganised, and kept forgetting requests."
Pros: "Crew always pleasant on this route."
Cons: "This route used to have new planes with AVOD at each seat but the airline seems to have switched back to old planes which really should be kept for domestic sectors"