Food is good and tasty. Service also good.
Good food, comfortable seating, excellent service throughout. Professional, yet friendly and nice crew. My first experience with Qatar airlines, I would select Qatar for my future travels and recommend the service to my friends. Thank you.
Pros: "Crew professional. Clean. Safety and security and health prioritized."
Cons: "food could have been better."
Cons: "Crew on flight back to philly not as helpful"
Cons: "Good flight"
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Pros: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Cons: "I did not find a gap"
Cons: "maybe they can offer more snacks on the plain"
Pros: "the crew was amazing"
Pros: "The seat was comfortable, and food was very nice."
Cons: "Nothing I could think of"
Pros: "Very packed and no leg space"
Cons: "Unable to reserve any seats so ended up with the family split all over the plane"
Pros: "Service and entertainment."
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Pros: "Plenty of room to move around"
Pros: "Attention to detail. Very professional."
Pros: "Good staff and service"
Pros: "Flight duration was short"
Cons: "Nothing in particular"
Pros: "service, food and cleanness"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "Seat was comfortable entertainment was nice food was excellent"
Pros: "Staff worked fast to feed and water everyone."
Pros: "Excellent service. Flight on time."
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "Quality food and hospitality"
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Cons: "The online check in system was down so we all had to line up to check in."
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Cons: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "I like the staff and the way they treat the passengers and foods too i like , was really good"
Cons: "I didn't like the comfortable part at the plane , it's not that good plane , the spoon ,& knife are not good , the chairs are not comfortable that much as the other planes of Qatar airways,"
Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats"."
Cons: "Nothing to complain about in the entire process from ticketing through flight and disembarkment"
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Pros: "The food was the best airline food out there. Also, the regular economy seats recline more than other airlines."
Cons: "The boarding process was chaotic. There was. O system to the boarding and it made for a lot of pushing to get in line."
Pros: "excellent services from top to bottom cabin crews.Salute to Hats off them."
Pros: "Flawless boarding, service, food."
Cons: "We arrived 2 hours and 40 minutes late due to technical issues with the aeroplane. We were kept informed and we arrived safely, so this is a nibir complaint."
Pros: "Much of your service is excellent!"
Cons: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Cons: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
Pros: "Rhank you dear Qatar for excellent customer service"
Cons: "Plane seemed old and not upkeep. Chair in front of me leaned back to 5 inches from my face, every time he moved, the tray fell. The air seemed to be off in the front of the plane. Was sweating. But when I went to the bathroom in the back, it was cold"
Pros: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Cons: "Nothing to report."
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Cons: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"
Cons: "Better choice of movies"
Pros: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Cons: "I honestly had no issues with my flight."
Pros: "About as good as they come."
Pros: "Crew was great, seating comfortable."
Cons: "Swiss Air from Athens to Zurich stellar—excellent service, seating, food—but left one hour late due to air traffic. Nearly missed connecting Edelweiss flight—and that flight was just terrible. Passengers behind me constantly kicking, pulling my seat—wouldn’t allow me to put seat in recline position."
Pros: "The crew was amazing"
Cons: "Flight was a bit delayed"
Pros: "Seats very comfortable; real feather pillow! Everything was on time."
Cons: "Breakfast consisted only of sweet items -- I didn't touch it."
Pros: "Crew was very nice and attentive"
Cons: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Pros: "The boarding process was much easier and faster. No delayed flights."
Cons: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Cons: "A little more clean seats"
Cons: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."
Pros: "Same as above"
Cons: "SAME AS ABOVE"
Pros: "Good crew."
Cons: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
Pros: "Left on time, arrived on time, more or less."
Cons: "packed in like anchovies in a tin."
Pros: "Excellent crew and service"
Pros: "The food wasn’t bad"
Cons: "Business seats suck"
Pros: "Though our flight got delayed, we arrived almost on time."
Cons: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."
Pros: "it was the same plane, just a different crew so all remains the same"
Pros: "Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good! Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience."
Cons: "As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred."
Cons: "Mackenzie Gray/ My flight was cancelled due to bad weather conditions unfortunately. I'm upset that I never received my initinerary for my substitute flight! I tried online and calling the # that was provided no results. I managed to get thru to someone and they told me they would send the info to my email but they never did."
Pros: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Cons: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"
Pros: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Pros: "Flight was fine! Snack and beverages were good. However, when you buy the ticket for the international flight, what they don’t tell you is the extra €40- FORTY EURO you will spend to check a not big bag. For this reason I would fly with another airline next time."
Cons: "Extra fees for checked bags"
Cons: "The space for each seat was much too small, especially for the long uncomfortable flight. Seats also uncomfortable to sit on."
Pros: "I liked everything except my luggage"
Cons: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."
Cons: "My seat did not recline and my tv did not work"
Cons: "Did not get to make this flight either. Horrible."
Pros: "Swiss' Zurich Airport Business lounge is the most comfortable I've experienced. The flight attendants were professional, courteous and very helpful. A very enjoyable flight experience in business class."
Pros: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."
Pros: "Most things were great"
Cons: "Flight was delayed and almost missed my second flight"
Pros: "Nothing because the airplane seats were terribly uncomfortable!"
Pros: "Service and snacks are great considering really short flight"
Pros: "Punctuality, efficiency and courteous and prompt service. Zurich is a wonderful airport to connect through."
Cons: "Only that WiFi is too expensive!!"
Pros: "Nice staff"
Cons: "Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion."
Pros: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Cons: "The sound system for movies was distorted."
Pros: "Great customer service."
Cons: "Breakfast was a strawberry yogurt, orange juice and a croissant. Sugar free options ie. Eggs, rye or whole grain bread are a few examples of sugar free breakfast items that could be provided."
Cons: "They lost my bag and after 24 hours, still no word on whether it's been located."
Pros: "Lots of snack service and real dinner's! So much yummm"
Cons: "Boarding was kinda weird and confusing."
Cons: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Pros: "I was upgraded! Delicious lunch."
Pros: "Smooth flight, friendly crew, nice food."
Cons: "I found it uncomfortable to watch TV/movies when the seat in front of me was pushed back - the screen was too close."
Cons: "Made me check in my carry on bag and changed my reserved window seat to middle seat amidst 2 children I don't know. Whe I got on the plane there was plenty of room for my carry on despite the boarding staff saying there wasn't. I offered to upgrade my ticket to business class the attendant at the desk laughed at me. Older woman was very rude, condescending and not accommodating."
Cons: "The most racist and unfriendly and uncivilized people ever."
The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Offer better food options . Even if for purchase
Wasn't a very good selection of entertainment. The chairs were a bit uncomfortable.
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "Went very smoothly. Very comfortable."
Cons: "Can't think of anything."
Pros: "Not a lot"
Cons: "Customer service"
Pros: "Plane was clean & modern"
Cons: "More leg room"
Pros: "Pilot explained the flight path and landmarks along the way. Crew was friendly to us and welcomed our baby onboard before many other pax boarded."
Cons: "Seats were narrow and I’m not a big guy. 6’0”. 185."
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Pros: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
Cons: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Pros: "great trip and crew"
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Pros: "The crew members were excellent and efficient. Europe was fabulous."
Cons: "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."
Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Cons: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Pros: "Movies selection were good, snacks were pretty good"
Cons: "Why make someone pay for an upgraded seat that doesn’t recline? Terrible. Also delayed the flight by an hour, no explanation, and no idea if connections would be made or not. Had to run to my connection and they almost didn’t let me on. Smh"
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "The entertainment was really good and the service was excellent. Flight attendants were great. Enjoyed my complimentary beverage and on time departure and arrival."
Cons: "It was hard to understand what zone was boarding. Hard to hear and understand made It impossible. And the plane seemed smaller, seats were very close to one another, and it was difficult to get comfortable. I'm not big either."
Pros: "On time, free beer , good price"
Cons: "No movie, no charging telephone"
Cons: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Pros: "ATL based crew was great. Exit row extra room as promised"
Cons: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Pros: "Easy boarding, Love to the sad that you were not nickeled and dimed while in flight they provided wonderful food and snacks. The crew so friendly and very hard working constantly there to please the passengers also having Free movies made the 5 and a 1/2 hour flight go very quickly. I fly across country frequently I will always fly Delta."
Pros: "really great service, arrived early, as good as it gets."
Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."
Pros: "Better seats"
Cons: "The seats"
Pros: "Crew were good, flight on time, free drinks"
Cons: "TSA Pre-check info not loaded on flight from LAX to PDX."
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Cons: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Pros: "Smooth flight; informative crew"
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "Delta has a good business product. The entertainment system was good. The food was good."
Cons: "The business class crew struck me as distracted and putout to be there."
Cons: "Snacks if possible"
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Pros: "Long flight but smooth despite delays"
Cons: "Delayed by 2.5 hours."
Pros: "When flying using the big carriers, Delta is becoming our go to airline for timeliness and comfort."
Left 40 mins late and consequently missed a Lufthansa connection at Munich - which didn’t wait for a number of us. Pretty damned annoying
Economy seating is miserable and you are treated like "untouchables"
No food options - only vegetarian food. The entertainment is okay-ish but lacks some silly simple games.
Pros: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Cons: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Pros: "Easy boarding process"
Cons: "Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep"
Pros: "Seats very comfortable"
Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"
Pros: "Free entertainment, excellent food"
Cons: "Cabin was too warm; unable to adjust air at seats"
Pros: "The large amount of entertainment to choose from was very nice."
Cons: "Timeliness and comfort in seats could be better."
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Pros: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Cons: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Cons: "No complaints. Good vegan food."
Pros: "Crew was super attentative."
Cons: "Nothing, they tried hard to make sure everyone felt they were available to take care of what they needed and when they needed."
Pros: "Flight on time, crew polite and ready to help"
Cons: "Seats in the plane a little closer to each other than usual I think."
Pros: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Pros: "Check in was easy, flight was smooth, had good seats with legroom. Liked receiving updates on phone."
Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("
Pros: "Very comfortable journey, was a pleasure to travel."
Pros: "Luthansa flight was very good. On time, and best quality"
Cons: "No space, no entertainment. Yuck!"
Cons: "Rude staff and poor connection management. Airport sucks."
Cons: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"
Cons: "Stroller damaged by cargo people"
Pros: "The food and service was superb."
Pros: "This is about kayak. There's no relationship b/w kayak and lufthansa. Booked my flight through kayak going was okay but returning back was messed up. Kayak booked it in such a way that my schedule was from lagos to Frankfurt to Zurich to toronto without considering the fact that I needed a transit visa which I was not aware of as no one to advise me ahead of time . I ended up paying additional $750 CAD just to change my itinary. This was a very sad experience will never use kayak or recommend to others. My booking number is T28V67. They should have customer service agents to advise people."
Cons: "Kayak did not provide useful information regarding my flight and does not have contact centre like call center where customers can reach an agent for further assistance. When I contacted lufthansa was asked to contact kayak but no number for kayak"
Cons: "The on board entertainment sucks you need to upgrade"
Pros: "Friendly flight crew, clean and nice airplane"
Cons: "Can't think of anything. Keep up the good work"
Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Cons: "Not a thing"
Pros: "Flight on time and crew friendly"
Pros: "Nothing, really nothing"
Cons: "Really never had less room in a seat!!!"
Pros: "The onboard staff worked throughout the trip taking care of the passengers."
Cons: "The plan was over 4 hours late leaving and we had to board an Airbus 380 with buses. There was never any clear explanation as to why the flight was delayed."
Pros: "Air china different"
Pros: "On time. Smoothe boarding. No poor food. In general a pleasantly uneventful flight."
Cons: "I checked my one small siitcase which easily fitsin the overhead binas the ticket agent told me it was a full flight and thus required. My hand luggage was my handbag. The flight was actually 2/3 full with plenty of empty seats and empty bin space. Most passengers had 2pieves of hand luggage. So I had to wait for luggage at the end of the flight when I could have easily stored it overhead."
Cons: "It was delayed by 9.5 hours!!!!!"
Cons: "crew service was not good especially in flight from Mumbai to frankfurt. I was not served with midnight snack though i was awake."
Pros: "Staff was very friendly."
Cons: "Too short of flight for entertainment rating, or food."
Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
Pros: "One and half hour flight, not much to report."
Cons: "Very annoying person next to me. I know that wasn't team's fault but she made my flight terrible."
Pros: "The entertainment options"
Cons: "Paying for wifi"
Pros: "It departed and arrived on time. The boarding process was very efficient thanks to Frankfurt's automated ticked checking gates."
Cons: "No in flight entertainment."
Pros: "The crew was incredibly pleasant and helpful"
Cons: "No entertainment"
Cons: "Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful."
Pros: "Service from Chicago to Munich excellent! Air Dolomiti flight crew superb. All cockpit crews competent."
Cons: "Poor attitude and service in US from United flight attendants."
Pros: "It was on time."
Cons: "It was overbooked."
Cons: "Did not get the luggage for 4 days! I was asked to purchase clothes etc and that they will only reimburse 50% of it. It is understandable that security may have held the bag, but I cannot understand why Lufthansa could not load it for 3 more days?"
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
They canceled our flights but they flew anyway.
Pros: "The seats were so comfortable"
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Cons: "Head support for 6 feet plus people on seats would be good"
Cons: "Late departure. Rush to connect."
Cons: "Delays, took my hand luggage into the hold,"
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Pros: "Lovely crew, very helpful"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Cons: "My suitcase didn't come with the airline."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "kLM staff was great."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "The crew were pleasant"
Cons: "Long stop over at Schiphol. Too Long!!!!"
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "Staff, service"
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"