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Scores according to KAYAK customer reviews
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Cons: "Qatar airport duplicTe security check"
Cons: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."
Cons: "maybe they can offer more snacks on the plain"
Cons: "Food was atrocious!"
Pros: "Everything is perfect"
Pros: "Crew was excellent"
Cons: "Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad."
Cons: "The 14 hour flight lacked wifi access and there was no sense of importance to investigate by the crew. In an era when downtime is utilized to stay ahead of work, strong wifi is one of the most crucial requirements for me to elect an airline. Even if all else is good, poor wifi is a deal killer."
Pros: "Service and entertainment."
Cons: "The flight got delayed which caused me to miss my connection flight. I was at the gate of my connection flight 5 minutes before the departure, however, they did not let me in. They transferred my flight and now I have to wait 24 hours for the next flight."
Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Pros: "No proper meal provided"
Cons: "PROPER comfort zone not provided at all"
Cons: "Transit 9 hours without hotel"
Cons: "Same no in flight wifi"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "Dedicated to customer service"
Cons: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Pros: "Thank you to wonderful hard working Crew."
Cons: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Pros: "Great service. Great food. Great entertainment."
Cons: "Space is somewhat small for a short flight and totally unbearable if you go Sao Paulo-Doha."
Pros: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Pros: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Pros: "Confi and relaxed atmosphere"
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Pros: "Flight was very comfortable and a pleasant ride"
Cons: "food service could be a bit more prompt"
Pros: "Complimentary upgrade to business class."
Pros: "Again, the crew were top notch"
Cons: "Comfort and available entertainment were so-so"
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Pros: "I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway"
Pros: "Nice crews"
Cons: "No headsets to hear movies"
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Pros: "Great service. Easy. Comfortable."
Cons: "Only 2.5 meals in 16 hours!"
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "Very kind and helping crew.. professional and helpfull"
Cons: "I dont have anything to complain about"
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Cons: "I have flown previously with Qatar and was not so impressed. Everything was great this trip up until my return to the United States. I should have suspected a problem when I was requested to change seat in order to assist a family who were in separate seats. Moving was difficult as the plane was being loaded. I managed to get to the seat offered to find someone sitting in it. To top it off the individual was wearing a surgical mask and carrying a large immigration bag. I requested a seat forward but I was denied and I later saw other passengers moved forward to seats that I was denied. If I had known that the flight would have been full of possibility sick immigrants I would have chosen another flight or airline. At certain times the smells were very bad. I felt as a ff member I should have been treated better or been made aware of possible health risks."
Pros: "Crew was fantastic! Food was above average."
Cons: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush. No entertainment guys? Really?"
Pros: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Cons: "Boarding a bit haphazard"
Pros: "On Time good service"
Cons: "Serving alcohol on board"
Cons: "No internet"
Pros: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Cons: "Nothing to report."
Pros: "Easy flight. Great food. Friendly crew."
Cons: "Flight was late."
Pros: "I loved the kind and friendly staff of Qatar airline. They were very organized and helpful. We missed our flight due to delays but they took great car of us and guided us through the process."
Cons: "They seats were too close. The person in front had his seat back and was practically in my lap. Annoying."
Pros: "Vegetarian option of the food. Constant hydration"
Cons: "More space on economy for long flights."
Pros: "Nearly all Flights on time"
Pros: "Very good customer service on flight. Love the way they treat their customers."
Cons: "Was surprised by the $60 fee to check in a bag. I know i bought this through kayak, but it would have been nice to have told that up front, and even further, if they had let me check 1 bag for free like everyone else."
Pros: "crew was nice"
Cons: "our flight got delayed 3 hours, we lost all our connections and I ended up traveling for 24 hours after having paid almost 2,000 dollars on my ticket. All i got from you was a bottle of water, and 7 euro ticket for a snack, it's outrageous."
Pros: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Cons: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Pros: "The problem was with the booking, cancelled flights- under stable- but nobody willing to make it right. Flights still screwed up"
Cons: "Give some customer service to your paying customers. Don't make a bad situation worse. Practice a can do attitude. Very disappointed in customer service. Not the flight itself."
Pros: "Never made it on this fliggt due to previous flight was delayed. Im stuck in London as of now. Never booking with kayak again"
Pros: "The flight attendants were professional, courteous, attentive, and the only parts of this experience that made this flight bearable."
Cons: "My partner and I orginially selected a window and middle seat. When we boarded the plane we were switched to the two middle seats of a 4 seat row. Honouring our original requests would have made a world of difference. If Lufthansa cannot do this much then I do not want to fly with them."
Pros: "The boarding was simple and easy. The crew was polite."
Cons: "The entertainment touchscreen is right in the headrest and everytine the person behind me wanted to do anything I could feel it. It was very irritating especially when I was able to fall asleep."
Pros: "On time, onwith excellent care by staff"
Cons: "The long walk on the airport for connecting flight"
Pros: "The staff were very friendly; more so on this flight than the last flight. I booked seats for the emergency exit knowing it gives more leg room."
Cons: "My baggage was not on the carrousel that was listed on the display, it took a long time to get my bag and it caused me to be late to check into my lodging."
Pros: "On board crew was friendly and helpful"
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Comfortable seats"
Cons: "The raisin muffin was very old"
Pros: "It was a great airline! I flew economy but still was very comfortable."
Cons: "I didn't have a long enough layover in Chicago and ended up missing my next flight. At least an hour and a half should be allotted going through customs in O'Hare. Then an additional 2 hours to recheck bags and get across the airport. This also allows extra time for delays."
Pros: "I liked size of the lavatory ,food"
Cons: "I didn’t like selection of movies and seat wasn’t that comfortable"
Cons: "The flight was delayed twice and the gate was changed..."
Pros: "Flight out was delayed three hours, causing me to not be able to make connecting flight."
Cons: "The long delay. Ended up having airline reroute my last two flights."
Pros: "No problems and great food service"
Cons: "Didn’t like the breakfast at all"
Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."
Pros: "Crew were good with serving food and drinks before our flight . We are sitting on aircraft for 1.5 hrs before departure stuff was excellent to keep us inform."
Pros: "Clean aircraft, very friendly crew, good food, overall great trip."
Pros: "Large screens for movies are excellent. Very easy to use."
Cons: "Other international carriers have better food, but it wasn't bad. Other carriers have business class cabin designs (Cathay Pacific for instance) which allow the window seat passenger to get out without disturbing the aisle passenger."
Cons: "A lot to improve on the seat size for comfort."
Pros: "Firstly, the food was great!"
Cons: "No problems average flight slight delays."
Cons: "Flight was cancelled."
Pros: "Great crew. Leg room reminded me of old days flying comfort."
Cons: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Cons: "Flight was delayed and LH had booked too tight a connection (55 minutes) so we missed our flight and had to stay overnight. I was unable to check in on line due to bad wifi and was assigned the last row of seats that don't recline."
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Pros: "Not much"
Cons: "Entertainment system wasn't working. 11 hour flight. Boring. No seat change available. No reading light, as light controlled by entertainment system. Seats in front of toilet cluster lit up every time door was opened. Crew were slow to react. Wasn't a priority. Ruined the excellent first leg of had from Philadelphia to Frankfurt. Do they run inferior planes to South Africa compared to USA?"
Pros: "Very courteous service, clearly a step above other airlines"
Pros: "They did offer an extra snack and drinks for the delay... but still..."
Cons: "3 hour delay on tarmac, on a 9 hour flight already... not fun."
Pros: "All the staff was very friendly and helpful."
Cons: "Terrible leg room."
Cons: "1 hour between flights meant a very hectic transfer."
Cons: "Frankfurt airport chaos Lyon customs downstairs in arrivals checkin upstairs so they can't view your items if you are claiming tax back. Clever French move. Obviously happens a lot"
Cons: "I fly Lufthansa several times each year. This flight was the worst I can recall. My husband and I purchased exit row seats for additional leg room only to discover that an additional row was added in front of us for people with babies. We were squished behind them with very little leg room. We were surrounded by several babies, all of them crying constantly; this was totally ignored by both the parents and the crew. I was ready to start crying loudly myself, wondering if anyone would pay attention to that. We ordered special meals online but were served regular ones. When I told the attendant that we should be getting special meals, he peevishly and defensively said "you should have told me". These meals are normally served without any special prompts, so I have no idea why he was so angry with me! The crew practically hid from all the crying babies and was avoiding our section of the plane for around six hours. No water served, no one checking on anything. Lastly, my suitcase was cracked and needs to be discarded. altogether: a horror."
Pros: "Excellent steward."
Pros: "Great aircraft! Clean, new, well maintained. No luggage problems. Cabin service was not very atttentive, which we attribute to almost full flight, with many young , noisy children."
Pros: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
Cons: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."
Pros: "Crew was helpful. Liked the ice cream bars"
Cons: "Repetitive food choices. Same movies as last month so if you take long trips,you run out of options. I spent 28 hours on flights in Nov and Dec"
Pros: "caring attendants"
Cons: "some food"
Cons: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Pros: "Selection of movies in the entertainment section."
Pros: "The entertainment was terrific for a long flight. Staff was friendly and helpful."
Pros: "The crew and the food"
Cons: "The entertaiment selection. Should get better movie, TV and news selection"
Pros: "The crew was very attentive and willing to assist with everything."
Pros: "Easy boarding."
Cons: "British Airways is the only airline I’ve flown that doesn’t off free water."
Pros: "Good food (chicken)"
Cons: "Seating too tight"
Cons: "Understand sometimes out of airlines control but reduce delays"
Cons: "This flight was cancelled"
Cons: "Really old plane with uncomfortable seats and really bad in flight options. The air conditioning was also broken so the entire flight felt hot and muggy, this is on a 12 hour flight!!"
Pros: "Smooth flight without event. On time landing. Efficient deplaning."
Cons: "Newer plane. Seats , entertainment, cabin crew."
Cons: "The temperature in the cabin was unbearably hot"
Pros: "Flight was on time."
Cons: "Not applicable."
Cons: "Only one round of drinks served?"
Pros: "Stewardesses were very friendly and helpful. Moved us to a row with empty seats so we could have more room!"
Pros: "Left on time and arrived early"
Cons: "Baggage delayed on arrival"
Pros: "Crew was mostly attentive and helpful."
Cons: "Had the boarding queues setup and when they got to group 5 they flipped the sign and those of us in front had to go in the back. Once we were in the main queue they opened the 5-9 queue for some privileged traveler and then left it open allowing the back of the queue to become the front."
Pros: "Polite crew"
Cons: "The food, inflight entertainment. Our flight was delayed by over an hour."
Pros: "Good service, entertainment screen were good. Food was good."
Cons: "Flight was cancelled after boarding us and letting us sit on the plane on the rollway for 2 hours."
Pros: "The plane left on schedule."
Cons: "I was asked to check in my carry on but I couldn’t do it bc I had lots of fragile items packed. I was told that overhead compartment was full which was not true as there was a lot of empty space left."
Pros: "Efficient boarding, friendly staff"
Cons: "Very poor movie choice and poor quality screen"
Pros: "Boarding staff & crew were fine"
Cons: "The seats were the most uncomfortable I have ever travelled in - this plane definitely has the worst seat width, leg & reclining space that I have seen. I have been in long-range (16 hours) flights that were more comfortable than this. If anything fell on the floor, I couldn't retrieve, I couldn't sleep at all & had contorted joints & a body ache when we landed. To design such tiny seats is truly inhumane."
Pros: "We pushed back from the gate about 24 minutes late and arrived at our destination about 38 minutes late. The four-course dinner (Chicken Tikka Masala or Penne Pasta) was good for airline food. The crew was friendly and professional."
Cons: "No USB power ports by the seats."
Cons: "The plane had a mechanical problem and did not fly out. We are hoping to fly out one day later."
Cons: "Late departure caused down stream issues."
Pros: "Food was very good, and plentiful! Wine served with meal! Friendly staff! Smooth flight!"
Cons: "Seats are a little narrow"
Pros: "Nice efficient crew"
Cons: "Announcements on plane very loud sometimes"
Pros: "The Crew were great"
Cons: "Boarding could have been more efficient"
Pros: "Nothing to special comparing with other first class"
Cons: "Boarding process was very late, they made us wait in the cold for 10 min before letting us in the plane. The staff was professional but not too friendly and the place is old. When I purchased the ticket it said it was a airbus A380"
Pros: "Staff are friendly, accomodating for an unaccompanied child with me, upgraded me and helped to support the extra baggage needs"
Cons: "Old, dirty planes with bad enterainment systems and mediocre food and drink offerings. With the price of a ticket more than Emirates, KLM and other airlines, always really suprised the overall crappy hardware, infrastructure on planes etc. When can we get a decent plane to fly the long haul flights. And an actual entertainment system like to competitors?"
Pros: "The staff was extremely courteous and helpful. Everything worked perfectly. I had a great experience travelling with British Airways"
Pros: "Not much"
Cons: "There was an abusive passenger sitting behind me that kicked my chair the entire flight. They were angry that they didn't have more space and that I wanted to have my seat back. I offered to put it up during meal times to make sure they had enough space but that wasn't good enough. The crew knew what was happening and tried to get the other passenger to stop but the passenger persisted. The crew refused to upgrade me even though I had paid for an aisle seat and there were no other aisle seats available for me to move to. I find this service unacceptable. I probably won't be willing to fly BA again as they obviously care more about money than ensuring their customers are comfortable."
Cons: "No wifi on a +11hr flight TV Screen looks horrible. Too old. Didn’t even watch any movie on it. got downgraded from First Class to Business Class because the airline oversold first classs. Shouldn’t happen."
Pros: "Good hospitality"
Cons: "As to drinks like juices etc there is no suffecient supply"
Pros: "Nothing. British Airways refused to help us"
Cons: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."
Pros: "Pleasant helpful staff, comfortable, clean seat, good food."
Cons: "Having to pay TWICE for extra item of luggage!! Some delay with boarding"
Pros: "The flight was pleasant"
Cons: "That my luggage is not here and I have no idea when I will have it"
Cons: "I was not allowed to check in online, so I had to go to the airport early to check in. Despite purchasing my flight months prior, and arriving at the airport with plenty of time to to check in, I was told that I was going to be bumped from my flight because it was overbooked, which would mean that I would miss my international connection. After waiting for everyone else to board on a tiny flight, there suddenly was a seat available and they let me board, but they managed to not put my bag on the flight, which means I have no luggage. Lastly, despite checking in more than 7 hours ahead of time for the international flight, I was given a middle seat and was told that I would have to pay $40 if I wanted to switch to an aisle/window. The middle seat was cramped and uncomfortable, particularly for 8 hours (after 7 hours of connections and waiting in airports). UGH."
Pros: "Regardless of many flights, this was my first experience with BA on transatlantic flights. And I was pleasantly surprised. Very well mannered crew, politeness, help, all... Food was great as well. Overall great first impression and definitely will fly again with BA."
Cons: "In general, it was ok, can't complain."
Pros: "What a different experience in relation to last week!"
Pros: "Wonderful customer service and hot meal was a lovely treat!!"
Cons: "No direct communication. Really bad"
Cons: "English airline food. Flight attendant's after shave too strong, started me sneezing every time he walked by."
Pros: "I was not made to board the plane because I didn't have a transit visa to London causing me to be stranded in Boston.i called the customer service a month before my departure but he was not able to tell me to get a transit visa to London before my departure"
Cons: "British airways were not helpful....webjet costumer service did not also provide me with enough information before booking me on the flight...I therefore need a refund of my money ASAP"
Pros: "Crew were friendly"
Cons: "Noise level when people were trying to sleep; seats not too comfortable"
Pros: "Boarding went smoothly."
Cons: "the seats are horrible! I expected more comfort on an airbus. there was less room on the international flight than on domestic flights on other carriers!"
Pros: "Extra leg room in premium economy"
Cons: "Service poor relative to global peers, food mediocre, entertainment system totally outdated"
Cons: "Was not able to check in through to Cape Town, only JNB. When arrived in JNB, British Airways flight was not clearly identifiable from ticket (no flight number). Then the flight was delayed, and plane was old! Horrible experience"
Cons: "The whole trip."
Pros: "That BAA have WiFi on the plan and the flight back did not even have USB charger . In new York at at the BAA terminal they only have 30 min worth of wifi"
Cons: "The service . In general it can be better"
Pros: "Very roomy plane (borrowed from the long-haul fleet). Friendly crew, with plenty of updates about the delay."
Cons: "45min delay due to computer problem at TXL"
Pros: "The Consistency!"
Cons: "Location of the gates in Charlotte are always so far away from one another!"
Cons: "More leg room"
Pros: "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
Cons: "Flight was late, so we were late for our connecting flight. We made it but our luggage didn’t. Now we are on vacation with non of our stuff. Also, it wouldn’t allow me to check in on line, so we were in one of the latest boarding groups."
Pros: "Nothing extraordinary, just solid positive experience from checking in on my phone thtough disembarking"
Cons: "I like the convenience of the built-in multifunctional screens (like on Alaska flights) that AA are lacking"
Cons: "Stewardess forgot to give me my coffee"
Pros: "The plane didn’t crash"
Cons: "The air smelled like a dirty diaper, seats are over priced for the very little improvement over basic economy"
Pros: "Nice crew and comfortable seats. It was a fairly smooth ride."
Pros: "The crew was good in first but ooor in baxk"
Cons: "More room for bags"
Cons: "Another American Airlines delay"
Cons: "The baggage claim took forever. And the flight was late."
Cons: "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"
Cons: "No wifi no movie."
Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."
Cons: "It was an overbooked packed early morning flight with International passengers partnering with the flight. Everyone had bags and no one woukd check them to rhe final destination which caused delays. This was the only issue."
Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Pros: "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."
Pros: "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."
Pros: "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."
Cons: "Flight delayed 2hrs - but no fault of the airline."
Pros: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
Pros: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Cons: "Nothing really"
Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "On time. Quick boarding."
Cons: "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."
Pros: "I got there on time and they didn't lose my luggage."
Cons: "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
Pros: "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
Pros: "The crew was friendly, the seats were comfortable, the lav was large enough to turn around in, and we arrived in plenty of time to catch our train out of Frankfurt."
Cons: "The movie selection didn't have anything interesting."
Pros: "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
Cons: "Very tight quarters, but ok for short flight"
Pros: "excellent flight. on time and no issues"
Pros: "Entertainment, seating room"
Pros: "The crew was very nice. It was Christmas so the flight was not full."
Cons: "It was a short flight, so it was fine."
Pros: "On-time arrival; competent crew"
Cons: "Nothing; the flight was OK."
Pros: "Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant."
Cons: "No free entertainment or meals."
Pros: "Good movies"
Cons: "not enough food"
Pros: "I am not comfortable flying so for me, flying makes me nervous"
Pros: "On time"
Cons: "Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does."
Pros: "it was ok"
Cons: "I paid extra for a window seat but had to sit in different spot. Set in isle seat"
Pros: "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
Cons: "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."
Cons: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Pros: "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
Cons: "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."
Pros: "no problems."
Pros: "We were able to board first. The round trip flight was overall amazing. American Airlines is awesome when it comes to active duty flying. When try let him board early and took his luggage they also did the same for me as his wife and it was a great experience to know they care for both of us."
Cons: "I didn't like the lady we sat next to! But you can't help that. So you all did amazing!"
Pros: "Either BA or American Airlines didn't know that We got switched by BA TO AN EARLIER FLIGHT TO JFK!. When we arrived in PIT we almost missed our flight to JFK. The American desk agent at check in had to walk us thru security because of this. OTHERWISE EVERYTHING ELSE WAS OK."
Cons: "See above."
Pros: "On time, clean plane."
Cons: "Crew announcements are too loud! What is that all about?"
Cons: "In seat entertainment"
Pros: "Hot tea to warm me up. Friendly flight attendants"
Pros: "That we finally left"
Cons: "We were delayed for 3 hours with the smallest amount of communication about what was happening."
Pros: "Quick flight"
Cons: "Never given complimentary beverage"
Pros: "It was a new plane, with nice seats and a power outlet. What more could you ask for. Flight was on time"
Pros: "United canceled this flight."
Cons: "If United didn't cancel this flight and then rudely answer questions about a full refund."
Cons: "Less crowded, with better two-bag carryons enforcement forces coach and more latitude for First Class."
Cons: "Direct flight"
Pros: "The crew was very good and the seats were also fine"
Pros: "Meals were decent."
Cons: "Gate crew was grumpy. Treated passengers as children"
Pros: "Boarded a little early and everything was moved along smoothly and efficiently. Quick and painless. Very smooth landing."
Cons: "Small seat space"
Pros: "Flight boarded quickly with enough room for my luggage in overhead bin. Seat by the window had enough leg room with a bag underneath the seat. Flight landed safely."
Cons: "No assistance with placing and removing luggage from the overhead bin by the flight attendants."
Pros: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Cons: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Pros: "On time"
Cons: "whereupon it printed a boarding pass and luggage tag to Houston for a previous customer who had apparently started but not finished checking in. Now I wonder if United will actually charge my credit card for his flight?"
Cons: "I saw your email informing me that departure would be delayed almost an hour, that was sent 50 min after its scheduled departure. By then I was out of the airport, picking up my car in long-term parking, and making my miserable way back home. It was a 3 and a half hour drive to get there."
Cons: "They lost our luggage"
Cons: "No drinking water was offered on the plane from Pittsburgh to Washington DC."
Pros: "Smooth flight, kind of cramped but overall not bad."
Cons: "Snacks only available for purchase, cramped seats with limited room."
Cons: "Video controller was not working properly."
Cons: "Delay in departing Pittsburgh and also in landing in Newark. Boarding in Newark was put in a corner and United personal at the alternate counter was not polite. Delay landing in Venice and apparently at higher speed than normal, which created alarm at the firefighting statin in Marco Polo's airport."
Pros: "Rare that you can sit in any seat A huge jet, only 26 passengers Smooth flight Left early Arrived early *****"
Cons: "There was a gate change and I did not receive notification. There was no email, text or app change nor was it announced over the loud speaker. I had to get a hotel for the night and I'm flying standby in the morning."
Cons: "I don't have a problem with a flight being delayed for any reason. That is simply one of the hazards of flying. However, the PIT->ORD flight was delayed multiple times for unknown reasons. If the airline would have given a realistic timetable, customers could have managed their time much easier. Instead, United Airlines kept delaying takeoff for 15-20 minutes, multiple times. When they finally get the customers into the boarding process, they act like they're doing you a favor. Poorly managed, customers manipulated."
Pros: "On time"
Cons: "Everything great"
Cons: "I had 4 sets of tickets because of failures and delays"
Cons: "They kept delaying the flight. It stressed me out."
Pros: "On time; good legroom"
Cons: "Paid an up charge for a seat that didn't recline; guy next to me was farting all flight long"
Pros: "Short, smooth flight Efficient boarding of crowded flight"
Pros: "It was in time. The flight attendants were nice."
Cons: "It was crowded."
Cons: "the wifi connection did not work."
Pros: "The seats were very comfortable. The flight attendant's were extremely welcoming. I will fly United again."
Cons: "On my first flight segment there was an issue with wifi. I was not able to connect. Also, the route was unnecessarily long. I flew a different carrier home and cut 3 hours in flying time."
Cons: "Not enough legroom for someone 6'5"."
Pros: "On time good service very clean"
Pros: "The crew was fantastic."
Cons: "The cramped space"
Pros: "2 hrs late!"
Pros: "After boarding late, e erroneous finally got seated. Then announcement that due to weather delays (snow flurries) Newark, we were delayed and had to deplane! So, everyone gets off, slowly. Long story short we were late by about just an hour. The crew, the plane were fine, just tough to have to spend so much time at the airport sitting around and then to be delayed ( on, off and on again) is what made it a just ok trip."
Cons: "See above!"
Cons: "My father is 89 and our whole family went to see him off. My husband, 3 children and myself. When I went to the ticket gate to check him in, the ladies did not issue a family pass to us. They said only 1 member of our family can go with him to wheel him to the gate. So my husband went since my father had 2 carry on luggage plus he wheeled my father. So the ladies were not very understanding. At that age I do hope he makes it back in 6 months for us all to see him again! We've been issued passes before and their only excuse was it was busy which it was not at all, no lines anywhere."
Pros: "This leg home had nice United staff but bumpy. I got seasick but the cabin folks were kind. The leg out in a small plane was bad with one surly female cabin aide. I will tell United in a separate correspondence."
Pros: "Had plenty of legroom after upgrading to bigger seat."
Cons: "Pricey food options and was not offered any refill on my drink."
Cons: "Flight was delayed by handled quite well"
Pros: "I like that I was able to get on the plane, and get to my destination."
Cons: "I was the ONLY seat overbooked on the flight. The crew basically told me I was out of luck and that I had to be rescheduled for tomorrow. In the last minute, someone didn't show up, and I got on the flight. I don't believe they tried hard enough to give vouchers away to the passengers. In addition to that, why was it overbooked to begin with? This is either a major error by KAYAK or United. Either way - awful experience to go through at 6:30am."
Cons: "You will be seeing a formal compliant and expect a refund. We will not be using Kayak again."
Pros: "Friendly service, very professional."
Cons: "The seat back in front of me had not been cleaned. Had soda all over it. I didn't really care tho. Had to sit in worse places."
Cons: "Overpriced food that didn't look good and very expensive entertainment options"
Cons: "Wifi should be free"
Cons: "Everything else"
Cons: "Lining up is about getting overhead space. It gets brutal and awful atmosphere."
Pros: "The onboard crew was lovely, I especially appreciated them asking those who were not transferring to another plane to wait until those who were got off as we were 45 minutes late"
Cons: "The male gate agent in pittsburgh was the rudest and least helpful person I have every met in all my travels. When flight was delayed for weather reasons, and looking like we might not connect in ORD he could only say 'call united'"
Cons: "When I passed a crew member and asked him where to put my bag because there was no more space in the overhead compartments, he replied with a snarky and cocky attitude that was not appreciated in the least."
Pros: "Seating is so close you can count the hairs on the passenger in front of you. Tray is too close to you and uncomfortable to even eat or drink anything. Overseas and international seating needs to be larger than short domestic flights."
Cons: "Seating was terribly close, too close for comfort."
Airlines flying from Pittsburgh have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pittsburgh
Masks required on board, masks provided on flights from Pittsburgh
Social distancing seating
Middle seats unavailable to book on flights from Pittsburgh
Testing for antibodies, testing for symptoms for flights from Pittsburgh
Waiving of change fees. Search flexible flights from Pittsburgh