Cons: "Other airlines have complimentary snacks so I was surprised that we had to pay for those."
Cons: "Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu"
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Cons: "Service far exceed my expectations, seats were superior to anything I've every experience flying domestically in the US."
Pros: "Crew rude"
Cons: "The flight attendants were rude. Seats don’t recline. Charge for soft drinks and water"
Pros: "The crew were pleasant and helpful"
Cons: "The entertainment system is way behind many other carriers - poor variety of choice, and small poor quality screens"
Cons: "When we boarded the plane it was a bot chaotic, quite a few people were sitting in the wrong seats (including someone sitting in mine). There was also a delay in departing because of weather (which isnt the airlines fault) but maybe a complimentary bottle of water would have been nice."
Pros: "It left when I needed it to"
Cons: "Price. Crazy business fare for a very tight uncomfortable coach seat. No entertainment. Food was pretty awful."
Pros: "We arrived 20 early in AMS and departed LHR 5 min behind schedule"
Pros: "The flight left on time although take-off was delayed due yo traffic. Plane is new and comfortable."
Cons: "I did not enjoy the Java coffee I ordered because the coffee pulps were the first item I tasted upon drinking the coffee. I called the attention of the flight attendants but nobody answered because the 2 were busy selling items to the passengers. I just removed the coffee bits by throwing them out of my mouth using napkin."