Long line at check in. It should be able to move faster.
Pros: "Smooth flight, staff very attentive, lots of great new movies to watch from"
Cons: "Staff kept reaching past me to shut my window without asking me first. Very rude."
Pros: "The crew was amazing and their service was very attentive to customers."
Cons: "Not having crying infants onboard"
Pros: "The crew helped us move into a row that had an extra seat thus making the journey for us and our neighbours comfortable."
Cons: "More food service would be helpful. There were limited snacks(mostly containing chocolate or candy - which I did not prefer) and only bananas as fruit. Could have used oranges or apples for the kids."
Pros: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
Pros: "Smooth flight; Staff helpful and professional Got to tour Dubai with.Arabian Adventures who partner with Emirates."
Cons: "Flight too long..."
Pros: "Almost everything"
Cons: "Not sure you can change anything but it seems as if we had an inordinate amount of crying kids. On a 14 hour flifht, that was hard"
Pros: "For a 15 hour flight the crew made it comfortable"
Cons: "The restrooms were non functional by the end of the flight"
Pros: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Cons: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Pros: "Staff was courteous, even to some (1) unruly person at check in."
Cons: "Hello- The system for online checking was down (I think) it took a lot of time to check in. By the time we got to passport control, there was a huge line and an hour and half was left before take off. Anyways we joined the line. Half way through, 45 min before flight (flight was eventually delayed for an hour I think but we did not know that at the time) we realized that we were definetly going to get late and were looking for any Emirates person (whilst in line) who could guide us. Eventually someone did came and told a group (some way ahead of us) that people flying to Lahore and Karachi can go to another office for passport control (we ran to that office). I believe instead of sending 1 person to a line of say 300+ people to fetch for people for Lahore and Karachi can devise a contingent plan for these kind of situations. Maybe use a hand held digital board asking passengers with Flight no:XXX to head to a place so and so. Maybe megaphone can be used. Instead of passenger anxiously trying to get to 1 person whilst keeping in line to get some important information. In flight I used the button twice to call a crew member for some juice and water. But nobody came. But that might be understandable as there was a lot going on some 1 hour after dinner I think and is not a big problem. Don't know what kind of coordination they have with Dubai airport staff, seemed least bothered."
Pros: "it was ok."
Cons: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."
Cons: "I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!"
Pros: "Crew was very nice, appreciated that they came by with water often"
Cons: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"
Cons: "On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!"
Cons: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."
Cons: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."
Pros: "Crew was fantastic"
Cons: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Pros: "Crew was lovely! Friendly and happy. Well organized and responsive."
Cons: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."
Pros: "The staff was nice"
Cons: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."
Cons: "I missed my connection and got to Hong Kong a day late."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Cons: "Boarding was crazy. Could not everyone in the gate area."
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Cons: "wasn't able to take the flight since I missed it"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Cons: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Pros: "There is a nothing to mention that was memorable or comfortable."
Cons: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Cons: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Pros: "Arrived on time."
Cons: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Cons: "More water provided during the flight. Also, the second meal was not very good."
Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Fight excellent but we were not contacted when flight departure was changed to 4 hours earlier; which caused us to almost miss our flight
Our experience was terrible. Much of our itinerary was missing when we tried to reconfirm or when we arrived at the airport, even though the Kenya Airways App had us listed. By the time, it was sorted out, our flight from Livingstone to Nairobi was full. To meet our commitments (and get home), we had to find ground transport to Lusaka, purchase a one-way ticket for each of us to Nairobi, book an extra hotel night in both Lusaka and Nairobi, plus the cost of extra meals. For the 2 of us, we incurred over $1500 in extra expense. I filed a concern with the airline October 19, received a incident report number, but have not heard back as of November 2. It was a challenging and disappointing experience.
Pros: "The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided."
Cons: "More food variety as some items ran out as they got to the back of the plane"
Pros: "The crew was amazing, and the flight was really short and comfortable."
Cons: "Update the movies and music on the passengers's TV"
Pros: "I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life"
Pros: "The stuff was great but flight and the its self is no good with the timing , the keep chaining flight times the cancel my flight twice"
Pros: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Cons: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"
Pros: "Service was perfect"
Cons: "It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class."
Pros: "Yes the crew was amazing"
Cons: "Provide food for kids first before even the special meals people"
Pros: "The pilot on the airlines updated us that we were running 15 minutes late and would try to make up some time in the air. He also apologized on behalf of the crew for our delay and communicated that it was because the aircraft arrived late from the previous flight. I appreciated that clarification."
Cons: "Our flight was delayed by 3:15 hours, and our gate wasn't listed on the monitors. Our gate location changed twice, and the only way I found out was by asking the "Kenya Airways Guest Services desk" twice. The overhead announcement of the gate change happened 15 minutes after the boarding time listed"