Overall, ok but space for economy is too thigh and needs to be looked into
If there was working AC. Ridiculous to have such a long flight and be so hot. They ran out of water bottles because everyone was so parched.
Cons: "They cancelled my flight"
Cons: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Pros: "The crew was good and spent time attending to your needs. It’s what I’ve come to expect from Turkish Airlines."
Cons: "I was reassigned a new seat without notice. I later learned it was due to a malfunction in the seat or IFE system. Several seats seemed effected and broken. The boarding process was disorganized which is unusual for this airline."
Cons: "Flight was delayed - missed connection in Istanbul"
Pros: "Check in staff was very nice Crew on board not so professional Food was ok"
Cons: "Seats not comfortable Limited movie selection Flight connection time too long"
Pros: "Good food and great entertainment system."
Cons: "As close as an hour to takeoff, we had not received any confirmation from the gate that we would be boarding there. Upon asking the gate attendant at our supposed depature gate if if was indeed the gate depating for Kabul, she "had no idea." To begin boarding, people just randomly started lining up without any formal announcement ever occuring."
Pros: "fantastic food test"
Cons: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
Pros: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Cons: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Pros: "Quality service and efficient"
Cons: "Air conditioning didn't work!!"
Pros: "Great good entertainment n crew provided warm and courteous service"
Cons: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
Pros: "Great selection of movies, excellent food, friendly service."
Pros: "Service was excellent"
Pros: "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
Cons: "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."
Pros: "Plane was clean and food great !!!"
Cons: "Options for vegetarians were not really good."
Pros: "First leg (Mia to Instanbul) crew was excellent!"
Cons: "second leg (Istanbul to Johannesburg) crew were rude!!!"
Pros: "World-class service at a price, convenience of connections, still free seat resevation and decent luggage allowance, two suitcases, for all of which other carriers extort extra payments."
Cons: "Little bit quicker tray collection after meal."
Pros: "The meals and in flight entertainment"
Cons: "The seating I needed more leg room"
Pros: "I enjoyed the flight!"
Cons: "Not applicable"
Pros: "To be honest nothing really."
Cons: "Quality of service and quality of plane. Seems most of the flight attendants could care less about the flight passengers."
Pros: "Service, food, staff—all excellent!"
Cons: "The cabins on both flights were too warm."
Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Pros: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Cons: "Nothing to dislike! My favorite airline."
Cons: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Pros: "Staff at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Pros: "Good entertainment system with lots of options."
Cons: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Pros: "The airline crew excelent"
Pros: "Every thing"
Pros: "Staff was nice and the food was good"
Cons: "We were 2 hours late taking off with no communications. The seats aren't strongly comfortable either"
Pros: "Great variety in entertainment options and delicious food, well prepared and served."
Cons: "There was a "skip" or interruption in the movies. I could follow them, but the system needs to be adjusted a bit. Overall very good. Oddly, the foot rest, in the upright position, bumped into my shins and made stretching my legs a bit uncomfortable. And I'm average height (5' 10")."
Cons: "Business class seat was flat but slanted."
Pros: "Service. Very professional staff. Great food and drinks."
Cons: "There was a delay with boarding. Then there was a delay with leaving off, maybe an hr late and then we arrived there was a delay getting off. I did not get off the plane until 630 even though plane arrived at 549 exactly."
Pros: "Good and comfortable"
Pros: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Cons: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"
Cons: "On of stewardess was very rude ."
Pros: "Comfortable chairs, the entertainment was wonderful especially for such a long trip."
Cons: "It is not the airline but rather Istanbul airport. I would have been more convenient with a little more organization to help the massive amount of people going through the airport."
Pros: "I eventually arrived at the destination."
Cons: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Pros: "Not trying to be flattering here but it really is a good airline."
Pros: "The variety of films on show was decent"
Cons: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
Pros: "Best air entertainment I have ever experienced."
Cons: "Boarding was very long. My flight got canceled and rescheduled. On my first flight I had made a reservation for an isle sit, and when my flight got reschedules no reservation was made and I ended up getting a middle sit, which is very uncomfortable for me."
Pros: "excellent food, service"
Pros: "food was excellent"
Cons: "Istanbul Airport could not tell me the gate of my connecting flight in a timely manner."
Pros: "Very comfortable. The best flight i ever had."
Cons: "There was a problem with conecting the headphones. The chicken dish wasnt good."
Nothing bad, nothing special.
Planing and deplaning both involved crowded buses to the plane and steps into and out of the plane. Thankfully it was not raining. Also lack of security personnel made security lines long and unfriendly TSA workers especially in Heathrow made it unpleasant. Finally one bag never Meade it into the plane and is still I in England. Overall United is not a good airline. We had bought tickets from Lufthansa had I know they were partners and we would be flying United I would have cheapen a different deal.
I had requested and a reproved transport in Frankfurt, but nobody came. I ran and ran with my hurting hipp(y am 81), just to end up in another line. I approached an employee there and he suggested to cut the line and trying to make it. Fortunately the boarding for the flight was delayed and I made it! Yea
My luggage never made it. :(
Initially I had a short layover—booked through Lufthansa I was worried about. Then My first flight got delayed, and continued getting delayed, and I was sure I was going to miss the next flight. That got delayed too though, so while I still ended up with a short layover it was enough for me to make it before boarding began. Then my second flight also kept getting delayed while my third one did not. The transition between my second and third flight was supposed to be my longest and a breeze, but when it was all said and done I had right about an hour to make it. It was a bit more stressful than I would have liked.
Pros: "crew attentive the plane is very clean"
Pros: "Great food. Nice staff."
Cons: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Pros: "Boarding and service"
Cons: "Seat is too hard for this long flight. Bigger pillow would help."
Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"
Cons: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Pros: "Everything except the seats . Need to book business class"
Cons: "The seats were too small"
Cons: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Pros: "It was nice trip and comfortable"
Cons: "No complaints. Good vegan food."
Cons: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."
Cons: "See above. What a disaster!"
Cons: "Didn't like the fruit dish or the liverwurst type meat."
Pros: "Everything was fine except for the comfort."
Cons: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Pros: "We were treated very well by all staff. Very nice crew"
Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("
Pros: "La atención del personal y el sistema de entretenimiento."
Cons: "La comida, no tenía buen sabor. El avión es poco cómodo (Airbus A340, clase económica)."
Pros: "Lufthansa and SAS. A great combination."
Cons: "Nothing to not like."
Pros: "Not much good to say about these connections when the Rome flight runs late."
Cons: "Way to close connection in Frankfurt to go from Terminal A through passport control and try to make it over to terminal Z- especially during spring break with all the school groups traveling. Missed my flight from Frankfurt to Houston."
Pros: "Great Service from the crew!"
Cons: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"
Pros: "Smooth ride. Almost made up some flight time......"
Cons: "No entertainment, Two hour delay......almost missed our connecting flight."
Pros: "Quick loading and departure."
Cons: "The gate changing 3 times."
Pros: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Pros: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Cons: "Everything was ok. Nothing I did not like on that flight"
Pros: "Short flight, not much to say about it."
Cons: "The on board entertainment sucks you need to upgrade"
Pros: "This leg of light was good. Service on board was very good."
Cons: "no complaints."
Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Cons: "Not a thing"
Pros: "It was on time :)"
Cons: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."
Cons: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."
Cons: "No food service for a evening flight. Delayed because of a toilet problem."
Pros: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Cons: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Pros: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Cons: "It was delayed by 9.5 hours!!!!!"
Cons: "Departure gate was not shown on the ticket. By the time we found a LH rep we were told that the flight was operated by United. After we found a United rep and started walking towards the gate we came across the passport control area that had a huge crowd waiting in line. I saw that we literally had 15 min left, while the long line would take us 20-25 min to get through. We had to jump through the lines and cut in front of people explaining everybody our predicament and making people upset. Got back stressed and tired"
Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
Pros: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Cons: "Addis airport is a disaster, Really long queues and badly organised, Our flight left 20 minutes late and in turn made our landing 1 hour later. The flight attendants on Ethiopian air are very lazy, they dont respond to the service button been pushed, and their English is not that good,"
Pros: "very little"
Cons: "lousy food. poor movie selection. uncomfortable seats."
Pros: "flight crew was very nice,"
Pros: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
Delay and change of terminal last minute
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Cons: "Wifi on klm"
Pros: "Services is good ."
Cons: "Food can be better"
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Very friendly crew and on time with no problems."
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Cons: "Boarding was very slow."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "The crew"
Cons: "Seat comfort"
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "Lovely crew, very helpful"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "Fabulous trip with friendly, helpful staff"
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "Lovely staff, good food, great movies."
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "Very friendly staff"
Cons: "They stole my money"
Cons: "Dutch sub titels would be nice."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Short-hop flight, fit for purpose."
Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Cons: "magazines very dog eared and some badly torn"
Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pros: "Loads of leg room"
Cons: "Loved everything"
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Je vous suis reconnaissant d'avoir retardé le départ du vol Helsinki-Genève pour nous permettre d’attraper la correspondance malgré le retard de le première partie du voyage (Oslo-Helsinki). L'enregistrement des bagages au départ d'Oslo a été très problématique et désorganisé.
Checking in online was impossible! I completed the travel documentation and saved it, but my record locator was not recognized over and over.
No complaints at all. The flight was terrific
Clean airplane with great staff
Pros: "All is great."
Cons: "Nothing is not good."
Cons: "Not much help at the airport my luggage was lost"
Cons: "- Leave in time - Working onboard entertainment system"
Pros: "Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Cons: "Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways."
Cons: "Boarding process could have been smoother"
Pros: "Well oiled service machine."
Pros: "The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!"
Cons: "There was no soap in the toilet..."
Pros: "Crew was professional and courteous. Flight a little bumpy because of turbulence but otherwise fine."
Cons: "Boarding in Finland with not too many comfortable seats in waiting area. I'm used to boarding by group numbers but no such thing in Vantaa airport??? Food not good. Legroom seems tighter than a few years ago. Movie selection not great."
Pros: "Experience at HEL airport was easy and stress-free. Appreciated priority security option so my line was such shorter."
Cons: "I waited over 45 minutes for my luggage at baggage claim."
Pros: "Free movies, TV shows, ok seats (but hey, it's a plane), great meals and service, and a pillow, blanket and water for each person. I really enjoyed both flights with Finnair and would gladly pick them again!"
Pros: "The blueberry juice was good!!"
Cons: "Sitting by the bathrooms. There weren’t even pretzels."
Cons: "Nice crew. Basic services. Early arrival."
Pros: "I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport"
Cons: "There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy"
Pros: "The cabin crew were veey vwey friendly and nice to the passengers."
Cons: "The entertainment system was little outdated( ie. lacks HD screens) and the seats were uncomfortable for night flights."
Pros: "If you picked the wrong line then check in took 40 minutes, arrive early!"
Pros: "Friendly service, clean airplane, great food."
Cons: "No leg room in economy. Worse then United and American Airlines!"
Pros: "Great customer service; food was good; excellent movie selection"
Cons: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Pros: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Cons: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."
Pros: "Not having someone sitting next to me, comfortable lie flat beds albeit a bit narrow. Good food when you wanted it, big screen and ok movies, spotless toilets"
Cons: "Nothing really negative to say"
Cons: "Wasn't given vegetarian option for food and don't eat meat."
Pros: "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Cons: "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."
Pros: "The staff were thoughtful and kind. They checked on us and offered snacks and water very regularly. My favorite, though, was that the captain took the time to alert us to the sights out the window. We had closed the shades at the request of the attendants and would have missed the beauty of Greenland had he not alerted us to peak out. I appreciate that!"
Pros: "It is misleading to review this as finnair flight. Not relevant"
Pros: "Excellent service, professional service, good food that I did not have to pay for. Good flight, would take Finnair again."
Cons: "They answered my question professionally. As I disembarked the plane in Chicago I asked whether Finnair had armed guards. I was not detained, and was not questioned. The crew told me Finnair does not have them but I don't think they appreciated the question."
Cons: "I never get that flight."
Pros: "I LOVED my stewardist. This man was so incredibly kind to me and the service he gave me had me questioning if it's usually appropriate to tip them. I wish I knew this mans name so I could rave about him but I unfortunately didn't catch it."
Cons: "Let me start out by saying this was my first transcontinental, longer than 2hour flight...I am extremely upset that I paid the extra money to choose my seat and when booking I chose that I wanted a window seat, well I ended up smack in the middle of the plane with a person on each side of me so I wasn't even able to sleep the entire 7 hour 9p-9am flight. Also when I attempted to check in 24hours prior in order to make sure I got a seat id be happy with it said that it wasn't available for my flight so I couldn't check in and I couldn't chose a seat but regardless I still should've gotten the seat I wanted bc of my preferences at booking. Don't pay the extra to ensure your seat it's a total rip off"
Pros: "None of it."
Cons: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."
Pros: "Punctual and very good service from friendly crew"
Cons: "They don't give you options about what kind of food you prefer like carne / pasta , there is just one menu option. Any kind of snack between the two meals in a 11 hours flight. If you get hungry you will have to buy snacks on board . No legroom"
Pros: "Good airplane, big and clean. Very punctual ."
Cons: "Not food just a very small drink"
Pros: "Seemed to be a little more leg room than usual. Crew was courteous and efficient. It was an American Airlines trans-Atlantic flight that arrived early. Overall a good flight."
Cons: "The response of the American Airlines entertainment system is as slow as pond water, although the choice of entertainment was very good."
Pros: "comfortable seats, meal was better than expected, in flight entertainment was good"
Cons: "it's absurd to have to pay like $70 more for window seats"
Pros: "I thought the BA/American/Finnair flight was excellent. The food was delicious both ways, much superior to United, American or Continental which I often fly. Excellent food, legroom, inflight entertainment (going out my row of seats - well, nobody could get any entertainment access) all was very good. Loved the newspaper choice when leaving Gatwick. I would definitely recommend again."
Pros: "Flghr was operated by American Airline Flight was surbooked and I was lucky enough to be upgraded in business class Crew members were great, service excellent MK"
Cons: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
Pros: "old planes tight seat no entertainment late boarding"
Pros: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
Pros: "The flight was fantastic. It wasn't a full flight so I was moved to an exit row for more leg space. All the crew was very nice except for one lady. They distributed water often which was nice. You get options for dinner and breakfast."
Cons: "My problems began after landing. I booked a flight from LAX to Amsterdam, with a layover at Heathrow. When I originally checked in, they didn't send my things all the way through to my final destination. I had to exit the airport at Heathrow to retrieve my bag and go back through security, while trying to make my connecting flight."
Pros: "Checking was a breeze and there were no hassles getting through security. The flight was great and they even had a vegetarian option for my meal! I would highly recommend to anyone for International flight!"
Pros: "Good American Arline's crew"
Cons: "Operated by American Airlines. This was a different filght than was in our tickets because we were late for our connection flight. There were no help from Finnair to find a "replacement" flight."
Pros: "friendly crew"
Cons: "old B757 aircraft with poor entertainment system, not suitable for long haul flights"
Pros: "Great crew-service was prompt"
Cons: "Food was served an hour after we took off and we got a snack 7 hours later!! You'd think that on a 9 hour flight, there would be two full meals. Also, entertainment system was tiny (4" screen) and colors were washed out with brightness/contrast so bad, you couldn't see anything at all. Seats were cramped-I took an Emirates flight from London to Bangalore-what a world of difference!!!! Never flying BA again, that's for sure."
Pros: "The staff were incredible and helpful. The entertainment made the flight go much faster. The airplane was comfortable and clean. Great flight"
Cons: "The passengers next to me smelled severely of body odor. I know that this isn't something the flight crew can do anything about but it made my flight really uncomfortable. Thankfully the seat next to me opened. So I loved a seat away- but even that couldn't mask the smell!"
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Pros: "El entretenimiento"
Cons: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Pros: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Cons: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Cons: "Flight was delayed for 4+ hours"
Cons: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Cons: "tout est à revoir !"
Pros: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Cons: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Pros: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Cons: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Pros: "crew great comfortable"
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "The crew was excellent."
Cons: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Cons: "Too much time spent at boarding. On luggage missing."
Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Pros: "The airplane"
Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Cons: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Pros: "DIY snack area"
Cons: "Food and seating"
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pros: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Cons: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Pros: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Cons: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Pros: "The only thing that I like about the flight was that it was easy to boarding"
Cons: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Pros: "Very quiet"
Cons: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Pros: "If the flight would have leave in time we would receive our luggage in time"
Pros: "Plane was comfortable and new."
Cons: "Nothing really."
Pros: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Cons: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Pros: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Pros: "Todo muy bien Volvería a viajar con ellos."
Pros: "It was Amazing staff helpfull and fresh.. love it"
Cons: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pros: "All of the crew were friendly and the flight was on time."
Cons: "No problems"
Pros: "Not much."
Cons: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Cons: "Food and coffee were cold. Service on AF is getting worse."
Pros: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Cons: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."
Pros: "Kind, courteous, attentive crew. Smooth flight."
Pros: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."