Overbooked flight. My wife and I got split up. I have a replaced disk in my neck (kids behind me constantly kickin my seat) made for a painful and unpleasant flight. (Staff did nothing to prevent this)
Pros: "Waiting time was excellent. Boarding time incredible. People treated us in very good way. Good experience"
Cons: "Honestly, this trip worked very fine. I do not have additional recommendations."
Cons: "Flight was a little long!"
Pros: "Flight attendants were excellent, food service very good. If the service is so good in economy, I can't imagine how nice it would be to fly in business class. I would fly Qatar Airlines all the time if the price is right."
Cons: "Economy row seats don't give you enough space for your legs between rows, but this is a systemic problem among airlines. You have to live with it or move up to business class."
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Cons: "maybe they can offer more snacks on the plain"
Cons: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."
Pros: "I already paid for seat and amount debited but it was not booked when i check in I want my money to be refunded soon"
Cons: "Providing better food and movie"
Pros: "The crew was amazing. Made traveling with infant little less harder."
Cons: "The crew from Doha to Kolkata segment could have been little more helpful, especially when they see someone travelling with small kids"
Pros: "Crew were helpful"
Cons: "Luggage didn't make it onto flight, from transfer flight"
Cons: "Entertainment on the Boeing 777 suffered from access problems"
Pros: "Flight was on time, touch down smooth"
Cons: "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"
Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"
Pros: "Staff, service,"
Cons: "Legroom, seat comfort, very long flight"
Pros: "The service was super and the food was delicious even the seats are very comfortable"
Cons: "Everything was super"
Pros: "Service and entertainment."
Pros: "Arrived early in Budapest. Good leg room."
Cons: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
Pros: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Cons: "No complaints."
Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"
Pros: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Cons: "HOSPITAL LIKE FOOD GIVEN,"
Pros: "It arrived on Time."
Cons: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Pros: "I like how kind and caring the staff .. how they handle people specially on take off and landing they manage to smile and brief people who are first time on plane or not familiar with the rulea and safety precautions on flight"
Cons: "Its not that i didnt like.. but i would like to have a more .. food servings and more healthy food. But the food is good.."
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "The service was impeccable, flights on time and the transfer easy!"
Pros: "The flight attendants are always friendly and helpful"
Pros: "Food, seat OK, crew excellent"
Cons: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."
Pros: "I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!"
Cons: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Pros: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Cons: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Cons: "Crew nice alway take care customer"
Pros: "The Plane was good but not updated with new data"
Cons: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"
Pros: "Comfort of the seat/bed"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Cons: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pros: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Cons: "Lack of movies"
Cons: "long long long trip in the middle of the trip ther is no water to wash my hands"
Pros: "Boarding was good and the flight was on time"
Cons: "The food is lowering in quality as time passes. It's very disappointing to see one of Qatar Airways advantages lowering in quality."
Pros: "Upgrade to 1st Class. Very grateful for the experience. Outstanding service. Very professional crew. Awesome recliner seats. What's not to like about premium service?"
Cons: "Too short leg :( This upgrade would have been awesome for the longer leg of the trip (for a much needed decent sleep)."
Pros: "Food and crew"
Cons: "Lost baggage no one knows anything."
Pros: "Flew from Frankfurt to Doha in Business 1A. Being a gold member and buz class received extra attention and the flight supervisor did a commendable job."
Cons: "Nothing as such"
Pros: "It was a good flight. I'd give it 4 of 5 stars."
Pros: "Respect the scheduel and well organize."
Cons: "is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers."
Pros: "Excellent customer service"
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight."
The cancelled the trip and didn’t provide a rebooking
More vegetarian options for food even in business class. The staff was excellent. Boarding can be messy. I would really appreciate it if Turkish starts to look for better eco-friend options. The amount of plastic produced by each meal and throughout the flight is insane.
Pros: "On time, check in staff was friendly and helpful"
Cons: "It's has become useless to order a special meal on THY, it is never there Economy seat space is extremely tight"
Pros: "The service is amazing .. the crew took care of us well."
Cons: "Not much .. its a comfortable short flight."
Pros: "Amazing crew. Great food"
Cons: "Row was very crowded. Seats much too close together."
Pros: "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Pros: "Customer service was excellent and food was restaurant grade!"
Cons: "Nothing comes to my minds"
Pros: "Loved the entertainment options!"
Cons: "The crew seemed to be pretty busy"
Pros: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Pros: "This flight was great. It was a short flight but food was still served. Crew was very nice."
Cons: "Boarding was late and no announcement came from anyone."
Cons: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Cons: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
Pros: "Only the stewardesses very helpful and professional"
Cons: "The seats"
Pros: "Excellent service, great to see people smiling and happy to be there."
Cons: "Their WiFi is terrible."
Pros: "I love the food and service, thank you Turkish airlines, you are the best in the world"
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Cons: "I am handicap and had to take my carry on baggage off the plane with the help of other passengers so I decided to take a different airline back to my surprise the help me with my luggage and carry on and from the moment I arrived at the gate toll I got out of the airport in jfk I was not allowed to pick ip my baggage they did everything I would like a call back from you 2036757227"
Pros: "Very nice journey. Personel super, they help everysecond"
Cons: "I want to read other newspapers They have use only one boice"
Pros: "we made it safe everyone was nice things went smoothly"
Cons: "the 40 min delay added and extra half day to the trip // everything else was fine // i don't like this form either, should be simpler... you make it seem like you care for me, but then I'm just a piece on a conveyor belt"
Pros: "Flight was delayed. Flight time was changed 5 times."
Pros: "Flight was on time even if Bad weather conditions"
Cons: "I forgot to choose special meal request but they have good vegeterian food options"
Pros: "All was great"
Cons: "All was great"
Pros: "Nothing. The flight never happened coastumwr service was very bad"
Cons: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Pros: "Missed the flight due to delayed flight coming into Muscat."
Cons: "Missed the flight due to delayed flight coming into Muscat."
Cons: "Food was dried out and tasteless"
Pros: "As above"
Cons: "As above"
Pros: "Pretty much everything except for the fact that they have no entertainment in Russian"
Cons: "It never happened."
Pros: "I used the prime lounge in Istanbul and when it was time to go, I was able to practically walk on the plane without any wait. The seats were comfy and didn't have a ton of legroom but it wasn't bad. The staff we're friendly and helpful. The in-flight entertainment had a pretty impressive selection and had one of the best-designed interfaces I've seen so far (and I've ridden a variety of airlines). Last and most important, the food was hands down the BEST I've had on a plane. Turkish is killing it, they're my new go-to airline!"
Cons: "I really can't complain about anything, even if I try! Maybe the touch screen sensitivity on the entertainment console seemed a little off, but that's just nitpicking"
Pros: "Flight attendance service is great"
Cons: "Boarding process too complicated with several security check points make the travel more difficult"
Pros: "I have always enjoyed my travels on Turkish airlines. Service is superb, staff is very polite and always willing to help."
Cons: "The boarding can be better organized. It can be chaotic and disorganized."
Cons: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."
Pros: "I would love to fly with them again"
Pros: "The service is very good. The plane departed on time everything was good"
Cons: "the flight delayed for more than 2 hours the seats area was narrow in j-clas"
Pros: "Price and flight time and arrival."
Cons: "Your crew at boarding treat people with no respect. I saw the boarding next door to us. The flights info was not put on board due to computer problem! The whole airport system was down for hours. The flight of Najaf city was next gate to my flight gate and one of the crew lead was disrespectful to the people and he rejected few people from the flight so he can collect money from them!"
Pros: "Leg rooms are much smaller compare to other airlines."
Cons: "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."
Pros: "Service when it was done"
Cons: "Infrequent service Crowded Entertainment system bad"
Pros: "New plane with great entertainment system."
Cons: "Connection in Istanbul slow. Airport busy and poor ac. Missing luggage experience bad at tlv airport. Took more than 2hrs to leave customs area after filing claim."
Pros: "Turkish delights on-board"
Cons: "Chaos at the Istanbul terminal. Connecting flight was literally a mile away. We had to run through the entire terminal only to miss our connection. No help/information from the airline. They made us walk even more to get us transferred to hotel for a night. Their crew repeatedly lied about how to get new boarding passes as they were busy and didn't want to do it for us. Sent us to another transfer desk. No veg. food option even after making a special request. They said sometimes those mistakes happen. You can't call the crew from your sit to get snacks. They make you get out of your middle sit and walk to the back of the plane to get a sandwich. The boarding process at the Istanbul airport is even more chaotic. They have their own security (after having done security at the o origin in Rome AND at the IST airport), which requires standing in an hour long line and getting profiled and judged by the airline staff."
Pros: "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."
Pros: "Love the "welcome aboard" Turkish delight. Enjoyed the pide sandwich snack."
Cons: "Offer water or any drinks instead of us having go to the kitchen area. Would be better to offer drinks in bottles instead of a glass. Also, bring snack offerings throughout cabin. I was traveling with 3 children. Could you think about offering food to the passengers with children first? This would help in getting them settled into the plane instead of waiting for their food -- which for them seems like an eternity."
Pros: "the crew was waiting for us, coming from Delhi, our connection was a little tight. the luggage did not make it to ZRH but was delivered the next day"
Pros: "Everything was good"
Pros: "You get out to change flight and you go back to the same plane"
Cons: "No English subtitles on TV or movies"
Pros: "The crew on flight was nice"
Cons: "Same cannot be said for ground staff including managers. I had to explain several times that crowds are a trigger for my son with autism. I asked for preferential boarding, was given any. Asked for assistance with security, this was only given after I had to fight for it. Staff need to be aware that when we ask for it, it’s not because we want preferential treatment, we are trying to avoid a meltdown for our kids that get super stressed out by situations such as these. My child cannot stand still for long and runs away. When I stopped him to talk him though the process so he doesn’t run, we got hurried. Empathy will go a long way...."
Pros: "I didn’t"
Cons: "I was a business class passenger and the flight might as well have been economy, with the exception of the food. There was no personal entertainment, the seat foot rest did not work — it was an old plane — the seats recline all the back to the lap of the person behind you — so when the guy in front of me was done eating he proceeded to lay back — however I wasn’t done eating — and it knocked over my glass of sparkling water —- typically even if a passenger is still eating there is still room for the person to lay back — I had to push the persons seat quickly before my whole tray was wrecked."
Pros: "Boarding on time"
Cons: "No healthy food options"
Pros: "Quick boarding."
Cons: "Rough landing in Bah."
Cons: "Back to back delayed flights, no entertainment, no food or drinks, slow luggage delivery, etc"
Pros: "Nice clean plane"
Cons: "Snacks would have been better than a cheese sandwich"
Cons: "Again entertainment system was horrible with flickering screens"
Cons: "Lost my checkedin baggage. Missed my connection flight from Muscat due to delay in arrival from Istanbul"
Pros: "Cheap airfares, direct flights"
Cons: "Flight crew did not clear cabin at takeoff and landing. Tables left down, seats reclined. Did not enforce standards resulting in restricted egress in case of emergency. Allowed passengers to get up, collect thier bags from overhead compartments immediately after landing and during taxi. Clogged asiles. Poor air con during flight. Extremely cramped seating. Low budget and lax attitude. Consistently late flights On a positive note, direct nonstop flights to major destinations at good rates. You get what you pay for though."
Pros: "New 787 seats were extremely comfortable for short-haul, regional. 2-2-2 may not suit some people for long haul. Good selection of in-flight entertainment. Nice sincere service."
Cons: "Boarding was unpleasant. Buses to aircraft: had to wait approx 10 mins in the bus on the tarmac whilst the previous two buses unloaded. Then the actual staircase / boarding process took nearly 10 minutes... queueing in 41 degree heat. Muscat is a very new airport and many gates with airbridges were not being used. As the home airport of the national carrier I wouldn't expect tarmac boarding."
Pros: "in flight entertainment"
Cons: "dozens of infants all screaming and scattered across the whole plane food was strangely not good at all although we had a vegetarian meal pre booked"
Pros: "Got 3 seats so I could sleep"
Cons: "everything ok"
Pros: "Food in business class was good although it was odd that breakfast was served at 3am while “lunch” was served prior to arrival once we all woke up."
Cons: "The flight was the “older” business class set up with lacks privacy... not normally too much of a problem but there seemed to be quite a few upgrades from economy so it was full of people chatting loudly. There were problems with boarding that delayed the flight by an hour. Also, the boarding at Muscat’s new airport wasn’t great with the lounge telling us to board while, at the gate, boarding hadn’t started. MIght not be much of a problem except the kids were sleeping on our shoulders and there were no seats at the gates."
Pros: "New Muscat terminal is lovely. service very attentive and food v. Nice."
Pros: "Impossible to enjoy a flight you didn't choose and were forced to fly on due to a schedule change, especially when the flights you'd booked had much better timing for a fixed teacher's holiday schedule. Avoid Oman Air unless you are sadistic and enjoy forced flight changes and no compensation. As I was forced to change to a flight to one arriving at 03.10 with my work starting at 06.00, I tried (and failed due to a lack of space and fidgety neighbour) to sleep all the flight to be fresh and professional for my work. The booked flight which was forcibly cancelled got me home 9pm the night before work. Oman Air refused a suggestion to upgrade me to business class so I could try and sleep."
Cons: "I am a teacher. I can't choose my holiday times. I get three fixed weeks in summer. In both 2017 + 2018 Oman Air changed their schedule forcing me to change my flights. I was out of pocket for a small amount - they refused to pay the $27.60. I was to arrive home at 9pm for an 06.00 start to work they changed my flight so I arrived at 04.00. I asked for an upgrade to business class to try and sleep. They ignored the request. They instead sent me a copy of the small print saying that they were allowed to change anyone's flights and give zero compensation if the 'client' is informed two weeks in advance. I will avoid Oman Air from now on, even if they seem to offer the best times to fly."
Pros: "Loved all of it. Zero complaints"
Cons: "No comment"
Cons: "Poor service Not adhering to time Very bad air conditioning"
Cons: "In Oman airs home airport there was no service desk. When the flight was delayed the sent 1 agent do deal with a full glitch’s worth of guests. Even though the delay was over 6 hours they gave no compensation besides lounge access to a lounge that is not fully functional. The next morning (yes the delay was overnight and they didn’t provide a hotel room) they called us all to the gate only to tell us they still were waiting for the plane to be repaired (the night before they’d Told us the flight would be in time as they’d flown another plane in). Again there was only one Oman air agent and just normal airport staff to handle the full flight. People were yelling and there was a lot of anger but no official announcements were ever made and only rumors passed from those who actually had a chance to talk to the on me guy. Finally when i arrived in Bangkok it seemed like they had there act together as there were many agents on the gangway to assist people to find connecting flights. Being so late there was only on flight for me and several others trying to get to Phuket. An agent took us to immigration and told us all he’d meet us in the other side to take us to the check in. HE DIDN’T SHOW UP. We couldn’t go back in the airport to find him or anyone from Oman air and were left to find an airport employee who graciously helped us find the booking office and just make the flight. I fly internationally regularly and this was by far the worst airline experience I’ve ever had or even heard about."
Cons: "Slow check in at Kathmandu"
Pros: "Decent entertainment system and choices."
Cons: "Poor quality headphones - jacks are often messed up make sure you have your own. Got food poisoning on Muscat to Paris flight - other than that the food tended to be quite bland. Need to give out more water on flight to combat dehydration as well. Stopping in Muscat's terminal was like a time warp back to a 1970s mall. Also no direct connection to terminal, planes park out on tarmac and take people on 1 km bus ride to connect to terminal. Legroom was pretty tight but not horrid Never thought I would be as happy to get back to Manila!"
Pros: "The crew were friendly and helpful."
Cons: "No entertainment and the food was a joke ! The trip wS expensive at 770$ !"
Pros: "Service, food, Cabin cleanliness, friendly service"
Pros: "Excelleng servive"
Cons: "The flight was cancelled. There was an overnight delay of 8 hours until the next flight. During the flight, the young male cabin crew spent more time sitting and chatting with other young male passengers and not attending to there duties. I will not fight on another Oman Air flight if this is the way you conduct business."
Cons: "Very delayed. Would not put us on a direct flight."
Pros: "Cleanliness and Staff treated"
Cons: "space of Place of departure area and the waiting places are very crowded there were people sitting on the ground and also delay in flying."
Pros: "Better options in A/V meal"
Pros: "Straight to my destination"
Cons: "The worst food you could ever have in a expensive flight. Just pretzels and water. And the plane is really old & the chairs are really stiff that hearts the back"
Cons: "The airport is conjugated."
Cons: "Bad, flight was delayed by an hour without announcement. Further another 10 mins wait due to some problem at aero bridge. Overall poor."
Pros: "Not much"
Cons: "Less legroom than usual/expected. Crew was fine but wasn't too proactive and took quite a while to get things going regarding food/beverages."
Pros: "The same... good flight"
Pros: "Staff trying to think of what we need before they ask for it. Impressive."
Cons: "All was fine"
Pros: "Was the cheapest flight for the dates on offer and now apparent short cuts"
Pros: "Everything was awesome!"
Cons: "I didn't make the flight, my travel partner was in an accident and the cancellation fees were more than the tickets. That sucks..."
Cons: "Flight did not take off due to technical prOblems with the plane. Looking to get a refund but very bad response rate."
Cons: "Was bumped off my flight without notice, because my flight was delayed 30 minutes. Arrived at the airport before the gate closed to tell me I was on a flight 7 hours later. Oman air employees were incredibly rude and unwilling to help."
Pros: "Prompt; good leg room; decent food on each leg of the flight"
Cons: "No complaints"
Pros: "Pretty much nothing."
Cons: "This is an international flight which didnt have an in seat entertainment. They didnt announce anything and this is the only airline where they serve the food without even checking if you want or not. It was a mid night flight and i was fast asleep after take off. They woke me up and just threw the food on the table and walked off. Another first of its kind is they serve solid food first and followed by drinks so even if you are thirsty, you have to wait. All juice will be served later. and the most uncomfortable old seats. Probably they use different flights for different sectors and to India, they consider every passenger as just "cattle" class and use the worst flight they have. But no other option. There are few direct flights and this is the only choice. So have to fly with them again unfortunately."
Pros: "Plane took off an hour late. Confusion among boarding agents at the gate. Old aircraft."
Cons: "The seat was atrocious"
Pros: "Airline service was good and on-time. Food was OK. Amenity kits provided like toothbrush good. Aircraft clean. Cheaper fares than others."
Cons: "Not being able to secure seat before 24 hours. Use of busses at Muscat airport made boarding and de-planing slow. In Flight entertainment limited choice. Much poorer than Emirates or Qatar. B787 Dreamliner system better than A330 aircraft. Some USB port not working. At least 1 toilet out of order whole flight."
Pros: "It was slightly better then walking.."
Cons: "Pretty much evevrything"
Pros: "Only the lounge experience during the layover is worth mentioning which was quite comfortable in my opinion"
Cons: "Seats on the Muscat - Riyadh sector were quite ordinary and there were no TV screens in front of passenger!"