Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Cons: "How many people allowed to travel per plane during COVID"
Pros: "We got to London on time."
Cons: "Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken."
Pros: "Nice staff"
Cons: "Seats are too small, I don't have space for my upper legs."
Pros: "Crew was very polite & friendly. Chicken & bacon sandwich was tasty, good amount of mayo!"
Cons: "A bit chaotic boarding in Mykonos... not BA’s fault! Bathroom was a bit smelly."
Pros: "Fast check in. Boarding orderly."
Cons: "AC on the airplane. It was extremely hot. We have to use the magazine to fan ourselves...."
Cons: "One world flight that charged a platinum customer for luggage. That’s unbelievable!"
Pros: "Crew were intuitive - how about a little drink / you look as though you’d like another cup of coffee / come and have some chocolate / without me having to ask ."
Cons: "27D has got those awful metal boxes under the seat in front ."
Pros: "Stewardesses were very friendly and helpful. Moved us to a row with empty seats so we could have more room!"
Cons: "No online check in, incredibly inconvenient. If is have known would have booked another carrier."
Cons: "British Airways just get the basics right. One carry on one personal item. Friendly staff. Comfy seats. Honestly I don’t know what more I could ask for outside of USB ports."
Honestly didn’t like anything. Crew was in rush . Food was ok and there was no whiskey. Have to pay extra $ if you want to drink whiskey . They only provide wine and beer.
Cons: "I didn’t expect to pay to $30 for a carry on luggage"
Pros: "more space on this flight somehow? still cramped but not as bad as others."
Cons: "Volume of the PA was so loud it was painful"
Pros: "There were extra seats due to few passengers. We were very timely in leaving and landing. The dinner was good. I had pasta with spinich and a red and white sause. Very tasty and hot. They came around with plenty of water. The ticket price was very reasonable."
Cons: "This flight was on United. So, there was no internet to purchase as the emails from Lufthansa claimed there would be. I woke up in the middle of the night and went to 3 open seats and laid across them. It was dark and I did not realize that I had moved to Economy Plus. The flight attendant told me that I should not have been there, that she could have charged me for the difference in the seat. Prior to this I felt pretty good about the flight. There was no reason for her to treat me that way. It was apparent that it was a mistake and not done purposely."
Pros: "Actual went fine."
Cons: "Departure from ORD was delayed 4 hours!!!!!! We were not given any explanation until afterwards when I received an email saying that it was an unspecified crew issue. I was offered compensation in the form of “miles” or credit towards a future flight."
Pros: "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
Cons: "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
Pros: "Mebbe UA learned its lesson after being skewed for a couple of customer horror stories. My domestic flight from MCO to ORD was entirely pleasant. The plane left on time & arrived on time. I noticed quite a few airport employees at O’Hare had a chip on their shoulders, as if they hated their job but needed it to live. There’s better jobs out there if you don’t like dealing w the public."
Pros: "Gates for connecting were close and even with delay, I made it on time."
Cons: "Flight delay, that made the short connection even shorter"
Pros: "The lead flight attendant was great. Great sense of humor and very informative."
Cons: "baggage delivery time at SFO is so far behind other airlines"
Pros: "Pleasant check-in staff. Friendly flight attendants."
Cons: "Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area."
Cons: "Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!"
Pros: "Crew is friendly."
Cons: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Pros: "The food was good, seats were quite comfortable and the crew was awesome"
Cons: "The entertainment was not that great"
Pros: "Aircraft very comfortable, superb entertainment system. Crew friendly."
Cons: "Crew didn't go out of their way to serve...they did their job capably, but no more."
Pros: "I liked they’re fury free in flight shopping, very nice affordable pieces of jewelry and perfumes"
Cons: "They weighed my carryon! I haven’t seen any other airline do that before. I flew with them 3 times this year, 13 hour each flight and the entertainment was not the best. They didn’t have enough current movies or tv shows. The food was bland. Coffee cups were plastic and it burnt my finger."
Pros: "The staff was very helpful and friendly. They provided a hotel, meals, and transportation on a long layover."
Cons: "Transportation from the aircraft to terminals."
Pros: "The flight was bigger. So didn't feel so cramped up"
Cons: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"
Pros: "Ground stuff was trying tobe very helpful but it ended with trying. Also they did not inform us about he change of stoping in Cairo"
Cons: "Old airport that is uncomfortable with bad lounges that are not even worth going into."
Cons: "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"
The boarding process was smooth and the seat quite comfortable. The snack served was tasty. There could have been better entertainment options available. The crew was quite courteous and friendly.
Cons: "The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again."
Pros: "By far the best food I have ever had in a flight. And I am still trying to figure out how we landed without and no one noticed. Every one on the flight were amazed that we didn’t feel a thing upon landing. The crew were so friendly and accommodating, it was unreal."
Cons: "Perhaps advertise more to Europeans as this airline is up there with the best of them."
Cons: "More legroom, seats with more cushion and recline, better food!"
Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."
Cons: "Food - the vegetarian sandwich was cheese with a tomato and cucumber. I mean really. How about a nice tasty hummus sandwich or falafel?"
Cons: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"
Cons: "Seat didn't recline and I didn't know that at time of choosing a seat."
Pros: "The crew was professional and gave me undivided attention. The food was good. I enjoyed the flight"
Cons: "Cabin crew could have checked up on me more often for anything I would need inbetween the meals"
Pros: "Food and entertainment was good"
Cons: "90 minute wait after planned takeoff time for ‘customs’, and three different passport checks after I was already inside the international terminal at Nairobi."