Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Johannesburg
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Scores according to KAYAK customer reviews
Pros: "Crew was very attentive,"
Cons: "Have all the food choice in the menu available. And add sudoku to the game"
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "Food and leg room"
Cons: "All was fine"
Pros: "As always the crew was so nice...really catered to our needs on the long flight."
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Pros: "The crew was very friendly and helpful throughout the flight"
Cons: "The boarding process in Chicago wasn’t great. Zones were not used"
Pros: "Good aircraft, crew attentive."
Cons: "Food was poor."
Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Pros: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Cons: "I cannot think of a single thing."
Pros: "Staff was great"
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Cons: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Pros: "The service is Top Knotch!!!"
Cons: "Wasn’t much music to choose from..."
Pros: "Excellent service. Excellent quality of food."
Pros: "Good movies, Comfortable seats"
Cons: "Food could be better."
Pros: "For the most part the crew were very helpful."
Cons: "Food quality and quantity."
Cons: "Seat to LA was broken"
Pros: "12 hrs transit must give Hotel, without Hotel it was bad!"
Cons: "More than 10 hrs transit must give Hotel !!"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Cons: "Same as above"
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"
Pros: "They had a surprise business class update waiting for me. Wonderful experience."
Pros: "Helpful staffs and great stewardess!"
Cons: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Pros: "Seats in Business Class are heaven. You get quality rest. Very spacious. Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). On board crew very helpful and polite with a minor exception"
Cons: "Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). Too much potato. One flight attendant with an attitude can affect overall experience. Not sure if because of inexperience or just the wrong way to approach customers. I could tell this person was struggling trying to be genuinely nice. Complicated process to upgrade from economy to business"
Cons: "horrible customer service at the airport. very unaccommodating."
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "The aircraft was kinda old.. There was no usp plug to charge ur phone. . This was an issue for me. . I was out of charge and i wanted to make some calls after landing"
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Pros: "The friendliness of the crew."
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Pros: "The staff were welcoming and friendly. Their customer care is second to none. The food is excellent and i ate throughout my flight."
Cons: "The comfort was a bit below my expectations. Sitting on the seats along the isle was uncomfortable as they are closely placed. There is no enough room to move and to lean sideways when one wants to sleep. My tv was not working. The touch screen was not responding. However the friendly flight attendants shifted me to a vacant seat where the tv was working. The movie selection was limited. There were no documentaries about wildlife. Sport was also missing. We also need some news channels like Aljazeera, CNN & BBC so that we keep updated on issues happening throughout the world. This is very important especially to people like me who traveled long distances from South Africa to Los Angeles USA."
Pros: "The service on this flight was not very good. We almost missed our flight whilst waiting for a wheelchair for mother. She had to finally walk to the boarding gate because the wheelchair we had requested did not come."
Pros: "The crew were very friendly and helpful."
Cons: "I am a very tall man and was unable to have an exit row seat. It was not explained why just that they were not available. When I booked the flights I was told to get to the airport as early as possible as exit row seats cannot be booked."
Pros: "Crew was helpful. Leg room is good. Overall the flight was good."
Cons: "Food could be better. Got Pizza for snack both ways. Could have been changed, and with 16 hours non stop, water should be offered more often. Although we can go get it ourselves, don't want to disturb others in the seat row to get snacks or water."
Pros: "Friendly crew"
Cons: "It was okay"
Pros: "Yes comfortable flight"
Cons: "Toilets to be checked for cleanliness more frequently."
Cons: "Accommodation @ Dubai extra bonus Superb"
Pros: "Entertainment is epic. Speed to get luggage and depart airport was excellent."
Cons: "Boarding crew had difficulty pronouncing "B" and "D", this caused some confusion. If they had said "B for Bravo", and "D for David", it would have helped them a lot."
Pros: "Overall good experience."
Cons: "If could have got seats of our choice."
Pros: "Easy to check in, outstanding crew!"
Cons: "Old, old, old plane! :("
Pros: "Very professional and helpful crew. Great entertainment."
Cons: "Seats in economy a little cramped. Better to fly their A-380 double decker as more space."
Pros: "Comfortable seats. Good food."
Pros: "Amazing crew. Seat upgraded to business class. Superb service and comfort!"
Cons: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Pros: "Emirates always goes above and beyond to keep your experience as good as possible."
Cons: "The boarding process could have been kept more strict and organized."
Pros: "Smooth flight"
Cons: "I wished I was in business class..."
Pros: "Great service and attitudes by staff."
Pros: "Direct flight"
Cons: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Cons: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Pros: "I love everything about Emirates."
Pros: "Nice flight sttendents"
Cons: "Seats too small"
Pros: "Efficient and good actually good for airline food"
Cons: "Electronic equipment a bit out dated and below standard"
Pros: "Flight attendants were very friendly and helpful."
Pros: "Comfortable, great food"
Pros: "pleasant staff excellent movie selection decent food"
Pros: "Good leg room"
Cons: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Pros: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Cons: "all good."
Pros: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Cons: "Just the coffee was terrible lol,"
Cons: "Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;"
Pros: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Cons: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Pros: "Was overbooked from start -"
Pros: "There was good service in the flight"
Pros: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Cons: "The ICE screens can be larger and of better resolution."
Pros: "Spacious plane. Comfort in Economy Class wascwonderful. Crew'a attention to the passengers wascexcellent."
Pros: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
Cons: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"
Pros: "On time"
Cons: "Food variety"
Pros: "Everything i mean whats there not to like ?"
Cons: "Very cold. Limited new/quality music to choose from..."
Pros: "They boarded us very fast."
Cons: "The food is same"
Pros: "Everything is very well organised"
Cons: "All was good"
Cons: "Rude and racist cabin crew!"
Pros: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Pros: "Flight was comfortable"
Cons: "They did not have enough Veg food even though I had requested it."
Pros: "Friendly staff awesome planes wonderful experince"
Cons: "Service was a bit slow. Drinks and food took quite sometime to arrive."
Pros: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Cons: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
Pros: "It was a smooth flight"
Cons: "It was ok"
Pros: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
Cons: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
Pros: "The seat was comfortable."
Cons: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
Pros: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
Cons: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
Pros: "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
Cons: "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
Cons: "The crew was not enough for so many people, they looked stressed and some of them were not very nice. The seat spaces were too small for such a long trip (13 hrs) + we had 1 hour delay in Dubai."
Cons: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Pros: "Food was good ."
Cons: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Pros: "Crew was great, seating comfortable."
Pros: "It was a normal flight with any extra confortable feature."
Cons: "Not delay Treatment in the boarding Gate was ride, asking for visa despite I dont need it."
Cons: "On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!"
Pros: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Cons: "See above."
Pros: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Cons: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Cons: "seat comfort"
Pros: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Pros: "Lost the luggage"
Cons: "Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip"
Pros: "The crew was great! The entertainment was pretty good too."
Cons: "The cabin was WAY too warm."
Pros: "Service was fine, on the ground and in the air."
Cons: "* Online checkin failed * Sit selection was not honoured * Sit was uncomfortable * Was last to receive luggage after landing, even though they had a "business - priority" sticker on them"
Pros: "The. Crew were amazing"
Cons: "Lpst my luggage"
Pros: "Not applicable."
Cons: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."
Pros: "Not applicable"
Cons: "See above."
Pros: "All very comfortable"
Cons: "It was delayed"
Cons: "Small seats only 2 bathrooms,"
Cons: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Pros: "The food wasn’t bad"
Cons: "Business seats suck"
Pros: "Crew was always ready to help. It was a very smooth flight."
Cons: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Pros: "Nothing remarkable"
Cons: "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."
Pros: "Captain kept us informed regarding takeoff"
Cons: "Sitting too long"
Pros: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."
Cons: "Mackenzie Gray/ My flight was cancelled due to bad weather conditions unfortunately. I'm upset that I never received my initinerary for my substitute flight! I tried online and calling the # that was provided no results. I managed to get thru to someone and they told me they would send the info to my email but they never did."
Pros: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Cons: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"
Cons: "Not very much space for such a long flight."
Pros: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Pros: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Cons: "My seat did not recline and my tv did not work"
Pros: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."
Cons: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Pros: "Staff & service were super nice & friendly. In this day & age that airline travel is getting really hectic, it was a breath of fresh air to see friendly & dedicated staff who clearly enjoy what they are doing."
Cons: "Can't think of anything"
Pros: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Pros: "Great customer service."
Cons: "Breakfast was a strawberry yogurt, orange juice and a croissant. Sugar free options ie. Eggs, rye or whole grain bread are a few examples of sugar free breakfast items that could be provided."
Pros: "Very comfortable seats for coach, good service."
Pros: "everything, the crew, the journey, the food and the entertainment as well"
Cons: "Same as above."
Pros: "The Crew was wonderful."
Cons: "our flight attendant was impatient and bossy two days after the flight my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Pros: "Fantastic flight attendants, good food. I felt safe throughout the whole travel."
Pros: "Food, service,"
Pros: "I was supposed to visit my father who was just put in a nursing home for a few days and the day of my flight I received an email from Swiss that they had rebooked me for the next day! So frustrating! The trip would have gotten so short that it wasn't worth it so I had to reschedule it 6 weeks out. It got my dad really upset! Thank god his health is stable at the moment."
Pros: "Loved the entertainment. Food was great!"
Cons: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."
Pros: "Ok food and ok entertainment"
Cons: "Plane was very hot and there were no air conditioner valves so we had to sit in a hot plane for thirty minutes. Seats didn't recline at all so sleep was out of the question. Just a very miserable flight overall."
Cons: "The handle of the pull-stick that slides into the suitcase was broken off with the pull-stick sticking out of the TUMI suitcase. Used a pen point to release it and get it back into the suitcase. No handle so it was impossible to drag the suitcase. The ground personnel representing Swiss Air at the Boston Baggage carousel was a novice, had never filled out a baggage claim form before. Told me they would phone me. I am a bit skeptical about this claim. Not sure if it was Swiss Air of the local ground personnel who damaged the suitcase."
Cons: "The most racist and unfriendly and uncivilized people ever."
Cons: "The flight was delayed that made the connection very tough."
Pros: "Airline attendants were very polite and nice."
Cons: "Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes."
Pros: "Cabin Service was excellent."
Cons: "OMG the seats are so close together it's very uncomfortable in coach. If the person in front leans back forget it. Not enough room for average sized person. Forget about it if you're a big person."
Pros: "Plenty of empty seats so it was much more relaxing."
Cons: "Seats are pretty crammed in (per usual) and on this leg of flight there were no overhead air flow things, so I couldn't get any air to blow on me. Prior flight did have them so I guess it depends on which plane design you are on. Air flow would be good on all planes."
Pros: "No and no."
Cons: "Very crowded in.club class. Way lower standard for business class as compared to the other airlines."
Pros: "Crew was friendly and everything was perfectly on time!"
Cons: "4 hs delay"
Pros: "The flight was on time and landed early"
Cons: "The bags could have come out earlier and the food could be better"
Cons: "I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her."
Pros: "Leg room fantastic"
Pros: "The crew were very attentive and there was a large variety of in-flight entertainment."
Cons: "I am not a heavy set guy but the seats were unreasonably close to each other, this meant that when you eat a meal your elbows push into your sides making it hard to bring food to your mouth."
Cons: "Direct flights to and from South Africa to USA not via Middle East"
Cons: "Very narrow seats"
Pros: "The crew, the food and the smooth journey."
Cons: "Seating is a big problem. I am only 192 cm tall and cannot really fit my legs into the space. Have them out in the corridor"
Pros: "That the flight was on time."
Cons: "not applicable."
Cons: "Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C"
Pros: "Quick boarding."
Cons: "Nothing. Pretty good for a short trip."
Cons: "Better business class seats"
Cons: "Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill."
Cons: "Delayed, twice!"
Pros: "New Years flight... very special. Great staff and grear entertainment on board"
Cons: "The flight data was not showing... could have been interesting especially on a New Years flight"
Pros: "This was a charter by BA. Airbus A320 with amazing legroom. Was slightly annoyed by them not having coffee ( to wake me up for the drive home) but I suppose I get why they weren’t serving hot beverages."
Cons: "The beverages thing above."
Pros: "Seats were nice"
Cons: "Complementary water... It was a decently long fly not to offer anything."
Pros: "Comfortable seats"
Cons: "Inadequate frequency and quality of service by flight attendants, mediocre food, small portions at dinner service, poor responsiveness of seat controls, incredibly poor resolution and small sized video screen in business class. Nothing but candy and pretzels available for snacks between the long time between meal services. No separate jetway for first and business class passengers. Several hour delayed takeoff after boarding due to multiple maintenance issues and equipment failures."
Cons: "Don’t like the business class seating configuration. The entertainment system played up and only worked in half the cabin. They tried to fix it without success"
Pros: "The A380 is roomy with large overhead bins. Its quiet and smooth. Flight was on time!!"
Cons: "It was impossible to select a seat in advance. I could not even get to seat selection at online checkin. It was very frustrating. When I went to BA in London and Los Angeles they said it was responsibility of AA and when I went to AA in London & Los Angeles they referred me back to BA. Why can I not choose seats like on other airlines????"
Pros: "Crew was great. Accommodating and welcoming."
Cons: "Food quality could have been better. Snack was very poor before landing."
Pros: "I liked that we landed 30 minutes in advance for both flights to and back, compared to the other parallel flight via SAA which was delayed 2 hours when we arrived back."
Cons: "I didn't like the cheese roll I asked for as the whole roll and cheese was literally stuck to the bottom and parts of the bottom of the roll were mushy. The staff were professional but lacked personality and seemed a little hollow."
Pros: "I liked the seats that I got. Staff were friendly and it was a comfortable flight overall."
Cons: "There wasn't enough drinks (water etc) coming around after meals."
Pros: "Food was tasty"
Cons: "Was delayed"
Cons: "Cramped seats. Hot and sweaty. Poor food quality. Stingy on beverages"
Pros: "Quick and efficient boarding."
Cons: "The way that the crew (both in economy on right of plane) spoke to, and handled sensitive situations with several of the passengers in a loud and rather rude manner. This is not the British way that I have been accustomed to on previous BA flights, and is rather upsetting. The crew were very abrupt in general, and did not have that seasoned and polite demeanor which I expect from BA."
Pros: "BA moved me on to the Kulula flight without any fuss and gave me a meal voucher."
Cons: "I got to the airport to find that my 19:15 flight had been delayed to 22:15. I hadn't received any notification from BA and still do not know the reason for the delay. The only other option available was for BA to put us on the 20:20 Kulula flight to Lanseria and then shuttle us from Lanseria to OR Tambo. It really is not pleasant to get back home so late on a week night and not even be given any warning or any reason for the huge delay."
Pros: "cheaper pricing"
Cons: "no mention of visa entry to US when I booked my trip !! caused me all sorts of problems .... you must make double and triple check that when booking a ticket to a country that requires a visa it is a 'click to accept' thanks"
Pros: "Crew were excellent. Very friendly and helpful."
Cons: "Boxes under the seat in front took up legroom (but it did ensure good entertainment options). Could have offered some more drinks."
Pros: "The seats were surprisingly comfortable."
Cons: "The service was kinda rude."
Pros: "All the normal stuff of flying domestic."
Cons: "The way that my brand new suitcase was damaged on the flight and BA just said that handles are excluded from bag damage. Thus, they can do what ever they want with your bag's handles, manhandle it and not take any responsibility. My suitcase was clearly damaged by the way it was handled since i booked it in till i received it again and they just said sorry...there is nothing we can do for you!!! Now that is is poor customer service."
Pros: "Leg room was good. Direct flight to Europe."
Cons: "Old plane. Poor seat entertainment - TV was terribly old and outdated. No plugins at the seats. Seats were smaller than most economy seats. Food was pretty poor, and drinks were very small and not enough for a 10hour flight. Expected A LOT more from British Airways. This flight was poorer standard than many low cost flights. We have done a lot of traveling overseas and this was one of the worse flights."
Pros: "The flight was great. Business class is the way to go if it’s in your budget. However, the British Airways photos of business class does not quite reflect reality. It’s just a regular seat with more leg room."
Pros: "I have physical limitations and required assistance stowing overhead luggage and help getting out of seat. Crew were terrific. Wheelchair assistance also great. Travels on my own."
Pros: "Made up for time due to a big tail wind"
Cons: "Took off late and had to wait 45 minutes for luggage"
Pros: "Flight was on time,actually ahead of time."
Cons: "Aircon was not efficient. Very hot in the plane."
Pros: "The space on the A380 is nice, comfortable seats, and the crew was very considerate"
Cons: "No between meals drinks (like water, etc.) or snacks left out on this 11 hour flight. The seats are still a bit close together... for the comfort of a long legged man behind me, I was not really able to recline my chair at all."
Pros: "Aside from the typically narrow seats, the service included all the hallmarks of higher-tier service, such as hot towels, cloth napkins, a good meal, and so on. The crew was attentive, as well."
Pros: "Staff was extremely friendly"
Cons: "Seats were too close and comfort was hard for the long flights. I wish premium economy was better explained to one world partners prior to booking so there would be access to better seats."
Cons: "$100 just to choose a seat ? $100 for a 2nd bag? A Kellogg's bar for breakfast? Shame on them."
Cons: "Took forever to serve cold drinks and food. Said we were going to have a short flight due to tail wind so they would not serve hot drinks. Mean while we landed at the expected time of arrival."
Pros: "Great food. Ground staff were very accommodating."
Cons: "Flight crew attitude. Cramped seating."
Pros: "very friendly and helpful staff. by chance small upgrade to comfortable seats next to the emergency exit."
Cons: "no food, no entertainment system, no facility to charge cell phones."
Pros: "exelant crew ans service"
Cons: "overprice for extra bag"
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "Gold muffin."
Cons: "Lots of turbulence so only business class got drinks does not make sense how is it that turbulence only stops economic people from getting drinks."
Cons: "The plane is not comfortable. Especially the number of toilets is very small: only 1 (ONE) on each side in the touristic part. And it is on the flight London-Las Vegas (10 hours)! One has to go for taking some drink himself. Not enough drinking was suggested during the flight. The screen is very bad. No real choice of movies."
Pros: "It has Directv"
Cons: "The landing was terrible, the airplane bounced very high as soon as it touched the ground"
Cons: "Gate area very crowded."
Cons: "Gotta figure something out to make boarding simpler. Need to use the two lanes to keep the flow moving. Once group 1 boards, group 3 should line up there. Once group 2 boards, group 4 should line up there, etc."
Pros: "There is nothing to like about Air Canada's Rouge service. Their sardine seat layouts are amongst the worst in the industry."
Cons: "1. Seat comfort. 2. On-time departure. 3. Boarding Procedures. 4. Pre-boarding announcements."
Cons: "Headphone jack did not work"
Pros: "No major disruptions"
Cons: "Leaving on time, since we didn’t take off until 35 minutes later than ETD"
Pros: "The take off and landing was smooth not alot of bumps"
Cons: "O'Hare airport is too much of a confusing adventure. You get off the plane and you have to find the certain gate you need then proceed to the lower level which is a long,long,long walk then trying to figure out where your luggage is, but if you have the app of whatever plane you are using it is much easier. Does everyone know about this? I didn't."
Pros: "On time!"
Cons: "Leg space and seat"
Pros: "On time"
Cons: "No snavks"
Pros: "Every expectation met or exceeded."
Pros: "On time and smooth boarding process."
Cons: "Being charged for directtv while on board. This should be included in ticket."
Pros: "I enjoyed the upgrade in my seating"
Cons: "One of the stewardesses was very unpleasant as she was ha doing out drinks and snacks. When I asked her a question she was very rude."
Pros: "TSA pre check, window seat."
Cons: "Only 1 snack offered."
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Cons: "Southwest has much better experience."
Cons: "Not accommodating"
Cons: "The gate changed several times"
Pros: "Friendly atmosphere, comfortable, friendly"
Pros: "Illy coffee & Tapas"
Cons: "Lack of information from United. Eventually had to buy a ticket from another airline."
Cons: "Everything was great!"
Cons: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
Cons: "Was not given an option to change flights"
Cons: "It was delay"
Pros: "Was very good for me. Any problem On time Thank you very much"
Pros: "Coming back not good"
Pros: "Excellent service. I love Kayak is the best!"
Pros: "It was great"
Cons: "Left my Kindle on the plane. It has yet to be returned/found."
Pros: "Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space."
Pros: "Connections were on time. Staff was nice."
Cons: "Wish I had a shorter wait in Denver. I had a 3-hour wait between my Las Vegas landing and take off for Omaha. Very tired."
Pros: "I checked in by phone and was able to print out my ticket at a kiosk, quick and easy."
Cons: "When checking in by phone it can get a little complicated. When they ask your name the computer was not able to understand my last name, unfortunately."
Cons: "The wait"
Pros: "On time"
Pros: "My bag 14 lbs over limit. Cost me $125.00 more. United is rip off."
Pros: "Cleanliness of plane"
Cons: "Liked all"
Cons: "My TSA Precheck status would not print on the boarding pass. My number was in the system. I've used it multiple times flying UAL."
Pros: "Service was outstanding. United has made tremendous improvements."
Cons: "Legroom was too tight."
Cons: "The staff"
Airlines flying from Nevada to Johannesburg have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Johannesburg
Masks required on board, masks provided on flights from Nevada to Johannesburg
Social distancing seating
Middle seats unavailable to book on flights from Nevada to Johannesburg
Testing for antibodies, testing for symptoms for flights from Nevada to Johannesburg
Waiving of change fees. Search flexible flights from Nevada to Johannesburg