Loved the in flight meal! Surprisingly good.! Staff on board were all friendly and professional! Book as far ahead as possible! Get your seat selection locked in ASAP
Far better than last return flight we had when the flight was delayed due to technical error and we missed our connection flight with no initial support from Airlink. This time thankfully all went well and will use again.
This was an excellent flight with great crew and a full complement service including a sandwich, a drink from the bar, tea, coffee or water with the meal and then a further bar service.
I can't understand how the priority boarding queue has so many people standing in it. I was travelling business class and arrived 40 minutes before boarding time and there we about 25 people in the queue ahead of me?
Great flight, excellent service comfortable plane. No entertainment available on the flight but it was only a 3 hour flight.
Our flight from Kasane to JNB was delayed, which meant we missed our connection to CPT. The JNB ground staff were not helpful at first, initially insisting that our flight into JNB had been on time when in fact it was 40 minutes late. No domestic transfer staff available. So we had to wait another 3 hours for the next flight to CPT, then nearly 40 minutes for our luggage. Getting into our hotel after midnight was never in the itinerary. Airlink travel is not in our future!
+ There was a great small meal even on the short flight + They gave our kids a magazine that kept them busy because there were no screens - We didn't get a boarding pass for our infant in arms for the connecting flight
Airlink is my preferred airline for travel in South and Southern Africa. Upington international airport is small so check in and security screening is a breeze. Boarding is easy and the flight was good. Took a while to get the luggage at OR Tambo airport but all in all a nice experience
It was a great experience , it was quick and on time
this route is more expensive than you would expect. Boarding, disembarking was easy and fast. Cabin crew was friendly. Seats are small
You get what you pay for. Uncomfortable seats, pay sky high prices for snacks, a passenger along side me was distressed and crying through most of the flight. I went to the tail of the plane to give to the distraught passenger. A stewardess approached me and I explained the situation. I was then charged R19 for a small bottle of water.!!!
A snack was advertised on my booking but when they came around I was told that is wrong. I wanted juice so I had to pay for it. I flew business class and was unable to book a business class seat on the website. Lucky there was still one available when I checked in at the airport.
I love FlySafair! PUNCTUALITY is what they do best, and thier schedule is so flexible, how they've structured Departure slots, one can decide to leave any time of the day. I am a coffee lover, I was astonished with their partnership with Boottleggers to allow us have specialty coffee on board, so wonderful.
My second leg of the journey was cancelled - Without notifying me. No agents at the airport upon check in told me either. I arrived in Johannesburg South Africa with no connecting flight to Cape Town. I had to scramble to get a hotel room at the airport and a flight the next morning to Cape Town in another airline at my own expense. Out of pocket additional cost to me was over $500.00. Flysafar did not help me at all. They were very disappointing. I would be extremely hesitant to use them again.
Seats are very narrow. Boarding was delayed. The R85 voucher is insufficient for a wine and mixed nuts. Needs to be increased for "business class".
Our flight was canceled. The airline was apparently on strike.
Don’t waist money on priority. Changed the gates. Then let everyone through while priority row was twice as long. Got sooner to my seat jumping to the end of the line
Old planes and lack of attention to detail. Horrible experience.
Very good experience considering that is low cost company. Good value for money.
Make some provisions for non-disabled elderly people who don't require assistance necessarily but would appreciate not having to walks long distances or stand for prolonged periods of time. For example: Seats close to boarding gates. Not being required to climb down and up stairs to board and deplane if in rows 17 upwards. Not being required to stand in long queues in boarding tunnels waiting to board. Priority fast track through security points to avoid long queues in departure halls.
Great experience all-round. From re-checking baggage directly before leaving the arrivals hall (coming from international), to fast and friendly boarding, to complimentary drinks and snacks on board. This was a very pleasant experience - even my luggage was delivered on the belt very quickly and it was a wonderful end to a 28 hour transit.
I had a very good experience from boarding to arrivals.
I had booked a ticket for a 6:40 am departure in July 2025, but it appears there was a change to 8;00 am, which meant I missed my connecting flight which departed 10 m minutes before I landed. I had seen this problem only the previous day and try to resolve it with South African air, but they are very uncooperative on the phone. All they could say was all flights were fully booked and I ended up buying paying $2,000+ to secure a ticket for my family to ensure we got out of South Africa by Monday, which am currently pursuing with the airline.
Excellent airline. Even with 1.5 hour flight, we got light meal on board
South African Airways on the outside, a very old shabby Qatar Airways plane on the inside
The food options were beef or veg, No alternatives for Hindus, that don't eat beef...
Flight was on time Seats ( business class) are terrible- you keep on slipping down as it doesn’t lie flat Food service is like economy class. Meals ( still wrapped in plastic) are just dropped in front of you
On time flight; otherwise not impressed by the check- in- purchased business class and the aircraft was downgraded; no refund given for the difference. Told I could access the lounge due to the above and was questioned by the lounge check- in person who was not friendly
Flight was cancelled with no notification until I reached the check-in desk at the airport. I also got downgraded and they lost my luggage.
The flight SA227 on 2nd March Sao Paulo to Cape Town was delayed by 3 hours. All other flights leaving Sao Paulo left on time. We were told that we were waiting for push back and a routing from Air traffic control. I don't believe this, what was the real reason for the flight delay?
I was in business class and the lie flat seats were super comfortable. Friendly crew, nice meal. Very good experience!
All was very good however the breakfast was a bit tasteless on both flights. Many people seemed to say the same thing. Otherwise really good .
Is a terrible airline. The seats are tiny, staff are lazy and rude. Everything is a mission for them and they always take forever. Check in and passport control is enough to turn you off Mauritius all together. Let alone the airline. Mauritius is gorgeous and a must visit if you could avoid the airport and Air Mauritius.
Check in and passport and security time’s appalling Not enough staff for the volume of flights departing.
The crew were great as usual. The flight was rescheduled two hours later but delayed by more than an hours to load cargo. The was upsetting because I missed scheduled meetings in Johannesburg.
Though the food was very good ,I think the portions were too big. It was hard to manage everything on that small table. And you really don't feel like eating too much on a long flight. Just a suggestion and it would save you some money too.
Goin to Kenya from JFK was great. I was able to tell I needed help as I can not fly long distances in the economy idea of a middle seat. I became aware on a flight to paris where after the flight for about a month I had a pain in my right leg I feared might be a potential aneurysm + a weak bladder. Coming back at baggage check-in a let the attendant know and she changed me to an aisle, On check-in at the gate they asked if I paid extra for that seat and i said no and I told them what happened the lady downstairs just changed my flight seat and sent me to the gate to wait, the guy then said no the seat is a (I forgot the exact word he used) for sale seat and I said well she did not tell me that downstairs and then he said someone else had this seat and I said she was looking at the same computer screen earlier and I told her my conditionand she changed my seat. He sai come back later ans he'll see what he can do. I came back and he said the plane is filling up fast there was nothing he could do. On the flight there was an open aisle seat that I was able to take (a little earlier than the attendance liked I would admit - but the door was closed and we were about to take off) on. It turns out the seat was not "sold" because the tv screen and control were not working - no sound and no movies - they attendants said they tried to reboot but nothing fixed and it turned out someone knew the condition and just didn't tell me. It's embarrassing to have to tell everyone you see that you have an issue especially at airport gates where it seems everyone's impatient tempers are on full tilt. Beyond this the flight crew were professional and great -food was as good as airplane food can be (I have not yet tried business class to compare) and it was hot too. I will fly Kenyan Air again and recommend to whoever will listen. If you have a policy or mechanism on the Kenyan side I would appreciate knowing ahead of time what my options are. On the JFK side knowing I was a senior and had an issue got better attention. Thank You.
Flight was originally postponed and then delayed further. No communication at boarding gate or via What's ap or SMS to inform you of the new time so you can plan around it.. No explanations or apologies for the delay.
I purchased the upgrade to have 3 seats open, so I was able to sleep 9 hours. Without that I would have been miserable
This one is not bad even it is late, but they apologize and every time they announced the update.
I really like this airline. The staff are lovely and friendly, the planes are tidy and unfussy. I would rate them at the top of the African Airline carriers.
Awful, we had a delay of 3 hrs, impacting in my transfer flight to Cape town, and Kenya airways didnt do anything. They sent me twice to transfer services in Nairobi, not been available to sleep (from 1 am to 5 am); without any update.
Food was awful and the seats were bad. No privacy in business class with the seat next to someone. 15 hours without WiFi!!!
Apart from delay of 3 hrs in Nairobi for onward flight to Dar all fine. Looked like operational issues caused it.
Few movies to choose from. They did not board by zone
My flight was fine. The stewardess were wonderful. My bag is lost. I am in Madagascar. Please help. Can you help with refund I paid $110. I'm waiting for my sports equipment. Thanks
