Lufthansa only have pasta and no options. I don’t like pasta so had a bread roll on a 9 hour flight Fold out entertainment system arm would not hold the screen up as it was loose. Generally the inside of the aircraft was in a poor state of repair. Overall the most unGerman flight
Pros: "Plane was empty so got a whole row to myself!"
Cons: "One flight attendant in our area was not friendly and quite abrupt. Food wasn't good but desserts were great. American movies were a bit old."
Cons: "The plane was cramped"
Pros: "Smooth and easy flight"
Cons: "Food and drinks served late"
Pros: "The crew was professional. The process of sharing information about gate changes was very well organized."
Cons: "Seats were not comfortable. Seat pockets were torn and poorly designed. Electrical connections were not working. Choice of entertainment is limited. Food choice ran out before service came to the end of the plane."
Pros: "Easy boarding and nice crew."
Cons: "Flight was delayed by more than an hour."
Cons: "We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund"
Pros: "Super comfortable"
Cons: "Every think was very better"
Pros: "We upgraded our flight from Frankfurt to business class--so worth it."
Cons: "No complaints. Good vegan food."
Cons: "Bought the premium economy on Lufthansa, but ended up on Eurowings. Food same as Economy, 1/2 the entertainment choices. Definitely not worth the money."
Cons: "Lufthansa flight from Florence to Frankfurt was 45 mins late, so a large group of passengers had 30 mins to transfer from plane to bus to terminal to security to gate on other side of airport. They offered no assistance other than to say run, which we did the whole way. When we reached the gate less than 5 minutes after scheduled takeoff they said flight was closed and next flight was 18 hours later. Not one passenger successfully made the transfer. It took over 2 hours to get hotel and food vouchers, and we were forced to stay in airport Holiday Inn with now sweaty clothes and no luggage. Everyone was furious, and the entire incident could have been easily avoided in many ways, including by delaying the flight 5 mins or by providing passenger transportation at any point in the 30 minute transfer from the Lufthansa A arrival gate and the Lufthansa Z departure gate."
Pros: "Great departure time. Super comfortable even in coach."
Cons: "The second meal was a bit skimpy and not so tasty."
Pros: "The service was outstanding!"
Cons: "Someone stole my phone charger :("
Pros: "food was above average drinks were provided often entertainment selection was great staff was well mannered and smiling"
Cons: "I wish service could be a bit faster. Due to turbulence our second meal could not be served at all. Not sure why the passengers were not served as they were seated. Some passengers were served, some didn’t get served at all. It was a long journey coming from Boston. Imagine arriving home after 1 am without any food."
Pros: "Lufthansa is extremely efficient, and the staff is very helpful all while being cheerful and kind. The planes are new and clean, everything was a notch above typical economy carriers. Well done!"
Cons: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Cons: "Water was spilled on me by flight attendant. Luggage was left in Frankfort. Did not have clothes or medications, or daily necessities. Must wait 1 1/2 days to get luggage"
Pros: "Still thinking about it."
Cons: "I didn't like that there was no organization. People just flooded the gate like animals.."
Pros: "Helpful crew, comfortable seats"
Cons: "AS ALWAYS, LEG ROOM IS an issue on international flights. Screaming children kicking my seat the whole trip makes for an uncomfortable ride. Movies were slow to load and cut off multiple times for no reason."
Pros: "Food was good Flight was smooth Pilot described flight path"
Cons: "Schedule not ideal - left Munich at 9:45pm arrived Tbilisi 3:30am"
Cons: "The on board entertainment sucks you need to upgrade"
Pros: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"
Cons: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Pros: "The overall feeling of this flight was 'relaxed'...after getting over the fact, that this was a huge (two story) airplane. Short flight from Denver to Frankfurt...only 8 hours:)"
Cons: "I would have loved to be offered eye shades and ear plus, since most passengers watched movies and i wanted to sleep:)."
Pros: "Flight was uneventful, which is what you want!"
Cons: "Not a thing"
Pros: "Lufthansa delivers always a great service. Good timing, schedule and service!"
Cons: "It was delayed by 9.5 hours!!!!!"
Pros: "Love the variety of entertainment options on such a long flight. The food is always so good, you make me feel so cared for."
Pros: "Overall, the Lufthansa service was excellent. In particular, the food service in economy class was extraordinarily good."
Cons: "We were seated at the end of a row beside the entrance to restrooms at the back of the plane, and on occasion the space beside us became a gathering place for groups of passengers, talking loudly."
Cons: "Very uncomfortable and narrow seats. Pathetically sized leg rooms. ...And I am not a big person. Lufthansa has been my favorite airline for years but I am sad to see that with every new plane they get, the seats and leg rooms get smaller and smaller, ignoring the fact that 4 people have to sit there for 8 hours, elbows and legs touching with no wiggle room. Will not take Boeing 747-400 again."
Pros: "Very friendly and accommodating crew, efficient service, okay food options and good quantity for a lengthy flight. Very happy that a vegetarian option isn't a battle anymore! The entertainment options were very nice, the time passed quickly with the many movie options."
Cons: "No real complaints, maybe the cabin air was a little stuffy, but it's too be expected on a flight of 11.5 hrs. Crew offered water and juice throughout the flight which helped."
Pros: "Munich airport is convenient and boarding went smoothly"
Cons: "This was an SAA plane, not Lufthansa. I have only had excellent service on Lufthansa. This flight again did not have a functioning entertainment system. I asked for this to be addressed and the SAA crew ignored the request and in the morning looked surprised to find out that several of the TV monitors had not worked at anytime on the flight. Not impressed."
Pros: "Service and entertainment were great. The food was somewhat better than most airlines with free beer and wine."
Cons: "The flight was delayed on departure by 8 hours. This caused us to cancel and rearrange hotels. The flight back had to make an emergency medical stop for 2 hours but this was not the fault of the airline and is understandable.."
Cons: "Customer service and seats extra small. Partner airline Swiss is probably worst airline ever"
Cons: "The plain in Denver landed very hard, hit the ground with a very loud noise and people were very scared. After that the pilot said "sorry for the hard landing but at least you guys are awake"..."
Pros: "The idea of flying your airline and passing through Frankfurt"
Cons: "Terrible communication, scheduling, and handeling of both passengers and baggage. Worst management of any disembarkation and flight cancellation ive experienced"
Pros: "Crew frequently visited with wa"
Pros: "food was very good-no plastic flatware! crew attentive, cabin temp good, great selection of movies, hot towels perfect"
Cons: "coffee awful"
Cons: "Boarding in Krakow, however I understood it was a very busy time after Easter."
Pros: "Staff attentive. Came by very frequently."
Pros: "everything else was fine"
Cons: "the bathroom smell. they should have at least a good smelling soap, like lemonsoap.... the pasta was too overcooked."