Good service. I wish there was more legroom. The food could be improved with additional options.
What a great trip . From check in to the upgrade we received a big shout out to Cleverson who was able to help us navigate the whole process super patient and was just one of the best customer service experiences we received in a very long time . The amazing staff on the flight who went above and beyond to make sure we were comfortable amazing food and service if you have te opportunity to upgrade it's a must and well worth it.
I take emirates because of direct flights Otherwise no Cabin crew niot friendly and never friendly across the airlines Planes old inside not renewd .. this is not an issue The issue is the poor service
Thay crew was so nice.Air hostess il ham was so nice.my mom was little scray with airplan turbulence she help us alot.
Emeritus is ***** Fly dubai is 0 we need better service for Fly Dubai
Loved everything! This flight had premium economy and I didn't see an option to upgraded to premium economy OR buy premium economy tickets. How come?
Some Crew were distinguishably fake in their interactions with passengers.
On both legs of my trips (Jhb - Dxb and Dxb - Jhb) the entertainment system did not work.
1. Please deploy better trained and courteous staff. 2. Wheel chairs be available at all steps of layover till boarding gate. 3. Food services be also improved . 4. TV and phone charging facility be also provided.
Ok Check in and boarding was horrible - every time 15 minutes delayed which was done 6/7 times Bags were delayed by 2 hours at Bali airport
Qatar Airways has consistently established a standard in my mind that very few airlines manage to sustain, and once again, this Economy Class journey reaffirmed precisely why. As an avid globetrotter who travels extensively for work, I experience many airlines, service cultures, and interpretations of hospitality. What continues to distinguish Qatar Airways is not any single element, but the complete proposition: professionalism, courtesy, warmth, attentiveness, consistency, and a genuinely polished hospitality culture. There is a reassuring confidence that comes with boarding Qatar because, over many journeys, the airline has simply never underdelivered against the expectations it has established for me. This particular journey was especially memorable. I had recently been promoted to Gold tier with Qatar Airways Privilege Club, was travelling on my birthday, and was flying into India on Indian Independence Day. Collectively, that made this considerably more than another flight. The crew made the personal element truly exceptional. Cabin Supervisor Hershel and Cabin Crew Ali deserve particular recognition. Their hospitality went well beyond procedural service; they took the initiative to acknowledge my birthday and, using the resources available onboard, thoughtfully assembled a small presentation with KitKat chocolates and dessert to wish me. It was simple, spontaneous, genuine, and immensely memorable. For someone who spends a considerable part of life travelling, these are precisely the moments that transcend service delivery and become lasting memories. That is where Qatar continues to excel: exceptionally well trained, composed, aligned, and polished crew who can deliver consistency without appearing mechanical. The human warmth remains evident, and individual colleagues repeatedly find ways to distinguish themselves. One small opportunity would have made the occasion even more complete. As we were travelling from Doha to India on 15 August, still within Indian Independence Day, a subtle acknowledgement of India celebrating its 80th Independence Day, perhaps simply wishing the Indian guests onboard on this proud occasion, would have been a thoughtful and culturally resonant gesture. It certainly does not detract from an excellent journey, but would have added another meaningful dimension to an already memorable flight. The only substantive disappointment was that my checked luggage did not complete the journey with me from Seattle (SEA), via Doha (DOH), to Kolkata (CCU), having been delayed in Doha. A baggage exception report is already on file with the local airport team in Kolkata. Given the confidence Qatar Airways has earned from me over the years, I remain optimistic that they will once again live up to that standard, work their magic, and reunite me with my luggage within the next 24 hours. Overall, another exceptional experience and one I will genuinely cherish. Hershel and Ali, thank you for making my birthday in the skies so memorable. Way to go, Qatar Airways. Please continue investing in and developing your cabin professionals to this calibre. When service excellence is combined with authentic human connection, an ordinary journey becomes an experience a passenger remembers long after landing.
Movie options were quite limited in terms of the new releases The boarding in Goa was was too cumbersome with multiple security checks and passport checks. Seems like we are trying to create redundant processes with no valuable gains. A lot of waste in the system and it’s really frustrating for us customers.
I am a big person and have back pain and swelling in my legs, so this was a challenging flight due to confined space. I didn't find the crew very friendly either. I will think twice before flying long distances with Qatar again, due to the lack of legroom.
Indigo airlines is terrible. Staff is awful and so disorganized. They are so rude and unhelpful. I will never travel on Indigo airlines again!!!!!
The American/Hollywood movies in the entertainment system lack english subtitles, they tend to have only arabic subtitles. Coupled with the low quality airplane earphones and cabin noise, it sometimes is difficult to follow the movie dialogues.
I recently travelled with Qatar Airways from Doha to Dulles in the QSuite, and the experience was nothing short of exceptional. The QSuite truly feels like a First-Class experience, with its luxurious design, privacy, and comfort. The cabin crew, especially the lady in charge of the cabin, was remarkable—professional, attentive, and genuinely kind. The food was excellent, and the comfort of the seat was absolutely first-class, making the journey smooth and enjoyable. While the in-flight experience was outstanding, I have a few points of feedback. Firstly, the content available in the in-flight entertainment system could be expanded and upgraded to include a more diverse and updated collection. This would elevate the entertainment experience to match the premium standards of the QSuite. Secondly, regarding the Wi-Fi service: while QSuite passengers receive one hour of complimentary Wi-Fi, any additional usage requires a fee of USD 10. Considering the premium pricing of QSuite, it would be more fitting to include unlimited Wi-Fi as part of the experience, further enhancing the luxury offered to passengers. Lastly, I must highlight an issue with luggage handling. Unfortunately, my luggage did not make it through the transit, which was disappointing. While the ground crew assured me that it would be delivered to my home on the same day as it was arriving on the next flight, this promise was not fulfilled, and the delay added unnecessary inconvenience to an otherwise excellent experience. Overall, the QSuite experience was exceptional, but addressing these areas would further solidify Qatar Airways’ position as a leader in luxury air travel.
Wasn’t allowed to continue with the purchased tickets because I hadn’t been able to go on the first scheduled leg.
Too many boarding protocols. Never experienced with other international flights.
My Tv don’t work the whole from Doha to New Delhi. Overnight didn’t work from Bos to Doha and had to eat food without light
I really did like the food and beverage and crew was really good!
I liked the crew and boarding, short wait between flight was great. My problem was that the WiFi was not accessible through my phone and on the trip from Britain and Larnaca I didn’t have much entertainment. On my way there I felt that the didn’t give up much food for a 6 hour flight….I didn’t eat much in between flights assuming that they will serve something more substantial than what was served so I was really hungry when I was in Cyprus
5 hour flight with no food or on-board entertainment. Flight crew barely made rounds to provide water.
I was told to be there to check in three hours before my flight and the counter only opened up two hours before. Apparently that is standard. So that was an hour I could have spent walking around Larnaca that was wasted. But besides that it was great
The staff were fantastic and couldn't have been more accomodating; however, the air-conditioning was broken in our section of the aircraft, leaving us feeling extremely cold and unwell on arrival in Johannesbury. The head sets were also faulty, causing difficulty when listening to announcements and entertainment.
Terrible, We experienced massive delays and then couldn’t book a hotel through the link provided, nothing was available. We then went to the airport the next day and experienced further delays, almost no communication was given. We had dinner at lunchtime and breakfast at midnight. We then landed in Jhb at 1am and had to book another hotel as our flight to durban was at 8am. The experience was painful and very expensive.
1. I was charged 2 times for luggage at check in 2. It was NOT British airway the entire way - apparently American Airlines connected from London to Miami 3. Lost luggage in London- hopefully will arrive to. In short, nor a good experience
We were on the plane for more than 5 hours with seats that don’t recline. Delayed for more than 1 hour and flight crew did not even serve water. Then on flight they don’t offer food unless you purchase it. Very poor experience.
The flight was delayed and that made me miss my connecting flight - very upset and angry!!!
Flight crew were pleasant. I was switched out of the seat that I paid for and got placed to the back of the plane without being told. British airways should at least refund me the seat purchase for that flight.
Some good historical or documentary or true story movies - the movies were rubbish!
EgyptAir has significantly improved, especially its cabin crew and service. The catering is better than before, though it still has room for improvement. Now we look forward to fleet renewal.
The temperature in the plane was very warm, never experienced in any airlines we have flown, normally its freezing. our trip from JFK to Cairo was unbearably warm.
My flight was great. Service by the crew was great. Only issue I had wss it got extremely warm mid way thru the flight. To the point it was a little uncomfortable
The food was horrible and the service was even worse, the entertainment was broken and missing control stick, even boarding was unorganised unprofessional, even the seats was loose, 5 hrs delay going and almost 3hrs delay coming back, the only thing is direct flight but with all the delays I can get a lot better airline for cheaper and a lot better service.
The flight was late 1 hr in amman with no ac
I lost my bad at Cairo’s airpor… it wasn’t shipped with me on the plane
The plane was old and several things were broken including my seat. The sinks in the restrooms didn’t drain. The armrest on my seat was broken so the seat was constantly reclined. The tray table was broken. The fabric was coming off the seats. The overhead bin doors wouldn’t stay locked. The hotel accommodation was disgusting.
I had 1:50 hrs to change planes in Cairo and my suitcase was delayed from Cairo to Casablanca. I was one of several passengers that faced this issue coming from various locations into Cairo and onwards to Casablanca, with a transit time of two hours or less. (I was told 16 suitcases were delayed). The transit time of 1:50 hrs is obviously not enough for EgyptAir to transfer baggage, why sell tickets with such short transfer time if they can't handle it? Moreover, they would not reimburse me for expenses I incurred because of delayed luggage. I will not be taking EgyptAir again.
Comfortable flight, departed and landed on time, crew were polite and courteous. The food was really good considering it was an aeroplane meal. I would travel on Egypt Air, again
Greater clarity in organizing line-ups for the various boarding groups would have made it easier for all. Due to the many children, the announcements could not be heard clearly enough, so a simplicity in organization would have helped.
