Daily cleaning, installation of cabin HEPA filters on flights from Lamezia Terme
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Scores according to KAYAK customer reviews
Pros: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Cons: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Pros: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Cons: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."
Cons: "Food could be better"
Pros: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Cons: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Pros: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Cons: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."
Cons: "Very hot on board"
Pros: "Service was slow, but fine."
Cons: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
Cons: "Crew was excellent Seats very short on leg room and hard cushions"
Pros: "Very smooth"
Pros: "Flight was delayed which caused us to change our flight from United to Lufthansa. Like Lufthansa much better."
Cons: "Flight was delayed. Had to get a different flight because we would miss the next flight."
Pros: "Crew great service"
Cons: "Boarding was slow —delayed takeoff for nearly an hour"
Pros: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."
Pros: "Swiss is the best"
Pros: "The food."
Cons: "They didn't offer hot drinks like coffee/tea."
Pros: "Very courteous attendants."
Cons: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."
Cons: "It was hard to figure out how to request a special meal"
Pros: "Flight is super short and was delayed Boarding is terrible - everyone jammed up and pushing in Just an average boarding"
Cons: "Plane was late Self checkin is not for everyone and good half of people did not know how to use the machine and it greatest delayed the process .. cattle is transported better !!!"
Pros: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Pros: "Nice crew, nice plane"
Cons: "Late arrival at Dubai, late departure and late at final destination...No information given to passangers!"
Pros: "General attitude of staff"
Pros: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Cons: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."
Pros: "My partner and I loved our first flight with Swiss from JFK to Zurich the chairs was amazing, we enjoyed the full bed and the entertainmnet screen was amazing to enjoy. The food was delicious and the service was amazing."
Cons: "My Partner and I was dissatisfied with our connecting from Zurich to Cairo. We expected the same flight but we were in basically in coach with little more leg room. The chairs barely reclined to a comfortable position. There was no entertainment, just a three and a half hour flight at the flight plan on a small tv hanging over. their was no differentiation between the economy behind us. just the food that was brought to us, other felt the same as well who were traveling in business with us."
Pros: "I liked the staff and the chocolate"
Cons: "I didn't like the meal much and the lighting was too bright most of the time."
Pros: "Everything was fine"
Pros: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Cons: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Cons: "I could not obtain a refund."
Pros: "good entertainment system"
Cons: "not enough leg room"
Pros: "We arrived early"
Cons: "No entertainment, no pillows or blankets, uncomfortable seats"
Pros: "On time and friendly service"
Cons: "Poor selection of films, cramped seats and mediocre dinner"
Pros: "Very pleasant and friendly attendants. Food good, you'll never feel hungry! Love the chocolates!"
Cons: "No Wi-Fi on board."
Pros: "Boarding was on time."
Cons: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Cons: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Cons: "The guy in front of me at the flight from Zurich to Newark..."
Pros: "Boarding was on time. Staff very courteous. No complaints at all"
Pros: "gluten free option included gluten free bread, but meal itself was quite bland."
Cons: "in-flight entertainment screen for my and my husband's seats were not working. we complained to the flight attendant who said that they would reset the system, but they never did."
Pros: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."
Pros: "The flight staff was so kind."
Pros: "smooth, professional, comfortable"
Pros: "Flight was cancelled"
Pros: "Friendly flight attendants. Great food"
Pros: "Polite crew"
Cons: "The service and food was excellent. There is no question about dislike"
Pros: "As mentioned in my previous review about Edelweiss, I couldn't be any happier with the experience. I always fly back home (Zurich to NY) with Swiss airlines. I love the flight, crew and their performance. They make sure that you're comfortable and accommodate you to your every need. SWISS and Edelweiss will always be preferred by myself and I'll make sure to always recommend you to family and friends. Thank you for your outstanding and remarkable service."
Pros: "Good service... Quick boarding"
Cons: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Pros: "Everything went smoothly on our flight from Naples to Zurich. The flight attendants made all the difference. We would fly Swiss Air again."
Pros: "courteous updates; excellent service."
Cons: "waiting 35 minutes for gate upon arrival"
Pros: "Good entertainment"
Cons: "Couldn't control the airflow at your seat."
Cons: "It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness."
Cons: "Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst"
Pros: "Seat was very comfortable and the air stewards were good"
Cons: "The entertainment system not working correctly and the food was poor"
Pros: "Fast gate work."
Cons: "Lost luggage and the food and silent movie option (no headphones provided for overhead movie)"
Pros: "The seats were very comfortable and generally this flight is comfy"
Cons: "The queue during boarding is very long, they need to add counters"
Cons: "Crews could have greet and serve passengers with a warm smile. Food was acceptable but not as good as Japan / Korean airlines . I suppose the low airfares reflect its Servicr."
Pros: "Very average experience."
Cons: "Very average experience."
Pros: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Cons: "More entertainment options, the movies and TV shows offered are not varied or very good."
Pros: "The crew were quite homely."
Cons: "The orderliness during boarding needs more work"
Pros: "It was a comfortable flight with good intertainment."
Cons: "The food could be better."
Pros: "Loved the meals and the leg room"
Cons: "The entertainment could have been better but overall was not too bad"
Cons: "Spent 10 hours in a broken seat... wouldn’t recline. Screen on next seat was broken so I couldn’t move there. Bathroom out of toilet paper and at the end of the flight there was SO MUCH TRASH AND STUFF EVERYWHERE it looked like the ground at an outside 3 day concert. I’ve never seen such a filthy plane. And the food needs improvement."
Cons: "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"
Cons: "Flight was delayed again. No priority boarding for Star Alliance members. Staff was unfriendly."
Pros: "I liked the crew. They are kind."
Cons: "The boarding in Addis was an absolute nightmare. No one could figure out where to go and when. Mombasa and Nairobi flight boarding was mixed. I've never seen anything like this. There was not enough room in the boarding area so everyone was pushing and shoving. I can't recommend Ethiopian airways to anyone after this experience."
Cons: "I've been flying Ethiopian airlines over the last four weeks to nine African countries and can give an overall excellent rating. They're always on time. They however showed the same movie on all flights. The food quality and variety also need to be improved. Thanks"
Pros: "Friendly crew"
Cons: "Good not that great - a suggestion - why not something like fresh bread (sandwiches) with cheese and tomato on it - bread often not so fresh"
Pros: "Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines."
Cons: "The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative"
Pros: "It is an African airline so I am doing my best to support it. I am grateful I was allocated to a hotel for my long layover"
Cons: "I had a long layover in Addis and the hotel I was allocated to could improve its service. I was expected to be served breakfast in the morning. My flight was at 820 am There could be some improvement on food"
Cons: "Transfer at Addis Ababa was horrendous - no help from ground staff and the airport was a confusing mess. The landing in cape town was very rough and jumpy."
Pros: "The standarts (equal to african standarts of course)"
Cons: "Long wait with no care for. At least a place to rest. They changed our seats with no reason"
Cons: "Food was served to passengers from seat row 30 and beyond very late. About twenty minutes to landing In Addis so passengers were forced to gulp the food Hurrying which is not comfortable"
Pros: "Brand New Aircraft"
Cons: "Price. Ease of early checkin"
Cons: "Checkin luggage did not get loaded onto the connecting flights at addis ababa. Had to wait two days for the next flight from addis ababa to gaborone botswana to receive our luggage. The ethiopian air office in gaborne was helpful straighteningbout the situation. I would fly ethiopian air again."
Cons: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"
Pros: "Comfort The crew is always so helpful."
Cons: "Food did not agree with me again."
Cons: "Everything was bad, very upset !"
Pros: "Am very impressed with the service, and punctuality. The crew are friendly, helpful and respectful. I love the airline operating timeline of leaving Nigeria and getting to US same day. Also the fare is very reasonable. Advertise more, let people know u Pls enhance and expand ur Advertisment among nigerians. Am already spreading d good news among our friends and colleagues. Ethiopian Airline is d way to go"
Cons: "It took too long for d luggages to come out. Pls improve on it"
Pros: "Other than the luggage issue, it was a great flight."
Cons: "I purchased this ticket as ONE ticket--Ethiopian Air to Dubai, and then flydubai to Amman. Ethiopian Air wouldn't check my luggage to my final destination, so in Dubai, for a 3 hour layover, I had to go through immigration, exchange money, and take a taxi for 30 minutes through rush-hour traffic to a different terminal. That is ridiculous. Don't sell it as one ticket if the two airlines won't cooperate together."
Pros: "nice movie but that's all"
Cons: "chair and light broken. tasteless food. small screens"
Pros: "The food was terrible but it was somewhat editable. It could have just been because I was so hungry I could eat anything too."
Cons: "The staff was rude, the boarding was a mess, the cabin was at least a little cooler than previous flight but still very uncomfortable, the amount of announcements was absolutely absurd!!! It was almost an announcement every 15 minutes. And the plane played music (terrible music) for 45 min extremely loud after taking off AND and hour before landing. It was so awful and so loud you couldn't even hear your own entertainment playing from your own headsets. I understand music while boarding and de-planing but there is absolutely no reason to have that playing that long after take off and hat soon before landing."
Pros: "Again, the cabin crew where all very nice."
Cons: "Seating space was very tight on this plane."
Cons: "I'm 1.89 and knees are jammed on this flight. Legroom is better on their long haul flights."
Cons: "Please have a vegetarian option that does not contain cheese."
Pros: "Movie during flight and food were good"
Cons: "Only showed one movie and then a blank screen for half the flight They waited forever to remove the food trays after being served Delayed at the Terminal for a power outage, but NO announcement made over the Intercom for 30 minutes. Never helped non Egyptians with paperwork necessary to get through customs"
Cons: "The flight was good"
Pros: "I do like the cheerfulness of the flight crew. They are very attentive."
Cons: "The water is doled out in small cups. Not enough!"
Cons: "It was a night flight (~4-5 hours), however, 80% the time the lights were on... people did not want to eat/drink... and get disturbed constantly by the crew. We just wanted to sleep. Without lights"
Pros: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Cons: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"
Pros: "I did like the overall services. I was comfortable with the crew and was entertained. I enjoyed the night over in the fhoice of loudging with nazra Hotel."
Cons: "I didn't like the quality of food in the hotel panaroma on my return. The hotel needed air refreshner as it wae stuffy and difficult to breath in. The reception was excellent but poor service."
Pros: "The service, the comfort, the team was brilliant."
Pros: "Smooth Flight."
Cons: "Too crowded."
Pros: "They made sure we had plenty to eat"
Cons: "My entertainment system didn't work."
Pros: "Staff were pleasant"
Cons: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
Cons: "Addis Airport is terribly organized and far too small for the volume of people they're pushing through it (which is probably the lead cause of the poor organization)."
Airlines flying from Lamezia Terme have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lamezia Terme
Masks required on board, masks provided on flights from Lamezia Terme
Social distancing seating
Middle seats unavailable to book on flights from Lamezia Terme
Testing for antibodies, testing for symptoms for flights from Lamezia Terme
Waiving of change fees. Search flexible flights from Lamezia Terme