Daily cleaning, installation of cabin HEPA filters on flights from Kuwait
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Scores according to KAYAK customer reviews
Cons: "The entertainment system did not work properly"
Pros: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Cons: "I usually love the food on Emirates but this was really not good. Barely edible!"
Pros: "I didnt go because the name in ticket was for person i book for him last time and i couldnt change the name with my name"
Pros: "The food was amazing. The entertainment selection was borderline ridiculous—nearly too many choices!"
Cons: "The plane was too hot during boarding and again right before landing. It was really hot in Dubai so I understand why it was hot initially, but unsure why it became warm before landing."
Pros: "The tv shows and the games for the kids the monitor was large and they didn’t need an ipad to calm down"
Cons: "The food , i had better food in the Lufthansa they had jam butter pancakes and mostly a fluffy chewy piece of bread , also both choices were eggs one with cheese one with out !! Why not eggs or pancakes or maybe french toast or something arabic like flafel fool , also the dessert was dates! Not nice"
Cons: "The boarding could have been better."
Cons: "Good flight."
Pros: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Cons: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
Pros: "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
Cons: "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"
Cons: "Connections can be imporoved"
Cons: "Seats not comfortable Service was not good"
Pros: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
Cons: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety"
Pros: "Very responsive and friendly crew"
Cons: "Would like to see more vegetarian options"
Cons: "About 30 of us waitined about 20 minutes for the bus to transfer from plane to terminal . I only had 35 minutes to get to my gate for my transfer to Glasgow . No chance for anything to eat . Not happy ."
Cons: "I thought I had paid for window seats."
Pros: "Nothing special in this trip."
Cons: "Flight delayed so much, food was okay, fork"
Pros: "The food was great. I like, that you can choose between different meal options."
Pros: "Lovely flight crew and great film selection"
Cons: "Would have liked more healthy food options d"
Pros: "Javier the flight attendant was so welcoming and attentive. Flight got l fit late, but arrived on time. Service was efficient and respectful. Was not as crowded as prior flight and was able to eat the meal"
Cons: "Time of flight really sucked. 4:00 AM departure meant arriving at 1.00 AM. Tough way to start a day"
Pros: "Good serevice"
Cons: "Chettinad fish curry is good"
Pros: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Cons: "Codebase flights and no one looking as us as customers."
Pros: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
Pros: "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
Cons: "Dull food."
Pros: "Internet in boeing 777"
Cons: "Internet in airbus 380"
Cons: "They treat you what kind a color your Skin color"
Pros: "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
Cons: "I did not like that only one bag is allowed on the flight if you are in economy."
Pros: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Pros: "Loved the entertainment options."
Cons: "Food was horrible and cabin crew was not nice or friendly."
Pros: "The flight crew we're fine and helpful if you needed something."
Cons: "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
Cons: "Poor unorganized.. they were late 1.5 hours which caused to loose connection flight"
Pros: "The shops were great, but not enough time to get to them due to multiple security checks.Emirates delayed takeoff by over 30 minutes to accommodate their passengers."
Cons: "Wait time, due to multiple security checks, the staff that were performing them were inconsistent. KWI could do better."
Pros: "Everything was wonderful the crew was outstandingly friendly! I would definitely fly again"
Pros: "Loved that they took care of a Skywards Blue member, even upgrading my wife."
Pros: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
Cons: "Boarding process is the one area that could be improved."
Pros: "I watch 2 movies !"
Cons: "During waiting the staff didn't serve anything! No tea, coffee or juice!"
Pros: "Best airline ever. International personnel, extremely friendly. Great duty free shopping and entertainment on board. Bravo Emirates!! Way to go..."
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "Entertainment facilities very good. Important for those long trips. Food good too"
Pros: "Food was ok. Boarding and check in was good too"
Cons: "The crew from kwt to Dubai was so cheap asking if u get a headset we don't hand out one :) funny but cheap..."
Cons: "Screen was black and white most of flight"
Pros: "The flight was empty and the luxury to choose your open row of seats"
Pros: "The Captain spoke to us a few times and the crew were absolutely amazing. Best flight Ive ever been on."
Pros: "الخدمه ممتازه جدا جدا والمضيفين روعه والخدمات كامله"
Cons: "اتمنى كل التوفيق لطيران الامارات والتقدم والازدهار والرقي الخدمات ممتازه جدا وبارك الله فيكم"
Cons: "They cancelled the flight I want to have my money back"
Cons: "Best guys thanks for evreting"
Pros: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Cons: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
Pros: "The flight schedule was on time"
Pros: "The flight was on time , The crew was very professional ."
Cons: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Pros: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Cons: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Pros: "Good food and service."
Cons: "I am not tall but still had no legroom. Plane configured with too many rows."
Cons: "My bag didn’t arrive"
Pros: "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
Cons: "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."
Pros: "The Turkish Airlines flight attendants are some of the sweetest people you can meet. Good souls and extremely dedicated to customer service."
Cons: "First, the Boeing Executives need to be punished by having to fly in the Economy section of their airplanes. Second, Turkish Airlines (a wonderful company) must impose hygiene requirements for their passengers. I sat next to a man that had insane body odor and when I let the Flight Attendant know she kindly reseated me... It was great until I saw the poor woman who took my place ALSO asked to be reseated due to the man's smell! Unfortunately, I was reseated in the middle of the row, which apparently is by Boeing design, none of the middle seats recline. Who makes an aircraft that handles long (13 hour) hauls with seats that do not recline and are too narrow for the average adult? It was such a painful and uncomfortable 13 hour flight. To add insult to injury, the plane was delayed and I missed my connection and had to sit in Istanbul airport for almost 8 hours."
Cons: "Options for vegetarians were not really good."
Cons: "Would highly recommend"
Pros: "First leg (Mia to Instanbul) crew was excellent!"
Cons: "second leg (Istanbul to Johannesburg) crew were rude!!!"
Cons: "There was a female attendant who as soon as I got to my seat asked me to stop blocking the aisle. I found this very annoying because I'd only just stopped at my seat. I found her manner disrespectful."
Pros: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Cons: "Good plane. Comfortable seats and entertainment system."
Cons: "Late flight While in transit. They wouldn't pay for my meal in Istanbul because my overlay was 3 hrs"
Pros: "Service, food, staff—all excellent!"
Cons: "The cabins on both flights were too warm."
Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Pros: "The entertainment selection for the long flight was very appealing. It had enough movies to help me pass the entire time. The food was pretty decent and the selection of drinks was surprising with the free alcohol."
Cons: "The boarding process was like every other in Europe that we saw. No boarding zones and a bus to the plane."
Pros: "Good entertainment selection. Good enough food."
Cons: "Not enough legroom. No need at all for those foot rests."
Cons: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Cons: "Lost my luggage"
Pros: "Good entertainment system with lots of options."
Cons: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Pros: "Meal very good. On time."
Cons: "Audio for entertainment via ear buds almost indecipherable."
Pros: "The counter in Kuwait was very kindly with my because I have disabled boy"
Cons: "The passport office was very rood with us as we famliy not allowed us to pass and he just allowed the disabled boy with other one only"
Pros: "Service is good as well as food."
Cons: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
Pros: "Awesome service, comfy business cabin! The Atlanta employee who managed the laptop return was one of the best employees/representative of a company I have seen. He was open, friendly and communicative keeping everyone informed of the process of laptop retrieval and was organized despite it all. I wish I got his name!"
Cons: "Checking laptop in Istanbul was very inconvenient, and retrieving it in Atlanta took a lot of time as we had to wait at baggage for it to arrive. Not Turkish rule, but still a consideration for future flights."
Pros: "I made it home a few minutes early. The flight attendants. The inflight bathroom was clean. The dinner rolls were warm."
Cons: "The airport felt like 95 degrees. There was no elevator to carry luggage and my cat downstairs. Everything had to be hand carried, two large bags, a carry-on and my handbag and my cat. I was kept waiting many times without explanation. The carpet in the plane was soaking wet...when you step on it you could feel liquid splash up on your feet. the airplane was quite warm. The seat would not stay upright. The children behind me kicked my seat the entire 11.5 hour flight. The monitor to watch TV also would not stay upright. The solitaire game would never load. The airport crew had conflicting instructions. My checked bags were damaged and bungee cords were missing. I was not alerted before boarding that my computer, tablet and camera would be confiscated until my ATL destination and therefore they were not properly padded for flight. A long time to disembark the plane...The attendant had to call and ask where the connector was to let us leave."
Pros: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Cons: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Cons: "Delayed yet again"
Pros: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Cons: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"
Cons: "I wa in the restroom and the attendant opened the door on my while I"
Cons: "Too long"
Pros: "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
Cons: "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."
Pros: "I eventually arrived at the destination."
Cons: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Pros: "Not trying to be flattering here but it really is a good airline."
Cons: "the flight delayed for more than 2 hours the seats area was narrow in j-clas"
Pros: "The food was excellent (dinner and breakfast). The service was also exceptional."
Cons: "Nothing...great flight and great crew."
Pros: "The variety of films on show was decent"
Cons: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
Pros: "excellent food, service"
Pros: "Nothing, just the price"
Cons: "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"
Pros: "The best"
Cons: "I missing my bag 10 days and no any details"
Pros: "Crew nice, seats ok"
Cons: "Dirty! in seat pockets had trash on two flight in both my seat and wives seat. The tvs in the seats were filthy, hazy, smudgy. Just didn't look like they clean well in between flights"
Pros: "EverThing was excelentní bit doménových s feet smetl hořické"
Pros: "The crew was very nice and accommodating. The seats were comfortable."
Cons: "There was no order or control when we got to the gate. Three lines were converging on one to get to the gate and no one from security or the airline was trying to have order."
Pros: "The food was exceptional! The staff was always accommodating. Attention to the details was appreciated."
Pros: "Service with a smile and very professional. Love the quality of food and entertainment on board."
Cons: "Last minute changes of aircraft that suddenly make what one thought to be an aisle seat a middle seat! Very annoying."
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Cons: "It's KLM. What else do you need to know."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "very nice crew"
Cons: "my baggage was lost"
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Cons: "lost baggage"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "Good flight, arriving well on time."
Pros: "I slept pretty much the whole time"
Cons: "You are almost always late!"
Pros: "The entertainment options were good."
Cons: "Boarding was confusing and disorganized"
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "Good service onboard, good food. On time."
Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Pros: "Very friendly service!"
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Cons: "OLD plane without comfort or entertainment"
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "They were awesome."
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Excellent service, excellent food."
Pros: "Very good flight, excellent service and good food."
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Pros: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Cons: "They didn't give any napkins out with the food which was weird."
Pros: "Overall, good flight"
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Cons: "Do better for the meal according to the health safety."
Pros: "It was smooth all the way around. Food was amazing 👏"
Cons: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines."
Pros: "The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley."
Cons: "The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order."
Pros: "Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up"
Pros: "Crew was helpful, everythinf fine"
Cons: "The food was not so good. Bit cold.."
Pros: "The seats were very comfortable and generally this flight is comfy"
Cons: "The queue during boarding is very long, they need to add counters"
Pros: "The crew was amazing and the flight was smooth"
Pros: "Very conformable and quiet."
Cons: "Nothing very nice flight."
Cons: "The most unprofessional ground staff I have met coupled with the most disorganised airport"
Pros: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Cons: "More entertainment options, the movies and TV shows offered are not varied or very good."
Pros: "The crew were quite homely."
Cons: "The orderliness during boarding needs more work"
Pros: "It was a comfortable flight with good intertainment."
Cons: "The food could be better."
Cons: "Addis Airport is a NIGHTMARE!!! It took two hours to check in and the lines were insane. It was absolute chaos, people pushing and airport staff did little to manage it. We almost missed our flight because the lines and process was so disorganized. The plane ride - the plane was old. My seat was so old, the cushion was worn down to the point of feeling like a bucket seat. This was really bad..."
Pros: "They are nice and friendly"
Cons: "Toilets should be cleaned often"
Cons: "Flight was delayed again. No priority boarding for Star Alliance members. Staff was unfriendly."
Cons: "Flight was overly delayed - as a result I missed my connection to Capetown and endured a lot of feeds in cancellation of pre-planned trips. Ground staff in Mumbai and Addis Ababa were awful. Mumbai staff was rude and inconsiderate. Addis Ababa team does not even make eye contact when talking to passengers. I could not wait for this travel to be over. Aircraft was mediocre.. During boarding, they don't seem to care about Priority passengers - despite my status with other Star Alliance carriers. Not sure I will fly by Ethiopian again."
Pros: "The crew very Politécnica and sensitive"
Cons: "To get the same food twice in the same flight To be awaken by the serving if the meals"
Pros: "Landing on time"
Cons: "Limited choice of food- no vegetarian options, only meat."
Pros: "It is an African airline so I am doing my best to support it. I am grateful I was allocated to a hotel for my long layover"
Cons: "I had a long layover in Addis and the hotel I was allocated to could improve its service. I was expected to be served breakfast in the morning. My flight was at 820 am There could be some improvement on food"
Cons: "flight smelled like pee"
Cons: "Transfer at Addis Ababa was horrendous - no help from ground staff and the airport was a confusing mess. The landing in cape town was very rough and jumpy."
Pros: "Great entertainment center and seat back video."
Cons: "No Wifi available"
Pros: "Brand New Aircraft"
Cons: "Price. Ease of early checkin"
Cons: "Everything was bad, very upset !"
Pros: "After a bit of confusion in ADD airport, we reached the terminal where my connecting flight was leaving from. Terminal 1 of ADD airport should be avoided at all costs! Boarding and the flight crew did a admirable and top job and made the difference for me."
Cons: "Terminal 1 Disgusting. Rundown, embarrassing, chaos everywhere and no real sense of security. No police or security presence. You could just walk right into a gate! I was shocked to see this especially being from NYC. If you can avoid Terminal 1 do so. The seats were DISGUSTING! Dirty, warped fabric seating was dirty and caked on. Smelled and many seats were visually broken. I'm glad I brought with me some Clorox wipes to wipe my area down with. You get what you pay for but wow! I would not spend my money on this airline again."
Pros: "Also great experience"
Pros: "The flight service"
Cons: "The food was good"
Pros: "Crew and service"
Cons: "On board entertainment was not up to date. Old movies. Little choice."
Cons: "Delayed without explanation or heads up"
Pros: "Cost effevtive"
Cons: "Crew being unkind."
Pros: "Check-in and Boarding took forever. Cabin was very warm and passengers around me were extremely loud, practicallly yelling. Considering the flight was 3 AM, this was not appreciated."
Pros: "Excellent chicken dish"
Pros: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Cons: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"
Pros: "The flight was smooth and the crew courteous. In fact the passengers all applauded when we landed."
Cons: "To reach Addis Abba/Arusha from the west coast of the US by Ethiopian Air, one must go through Dublin. I wish there was a Seattle to Addis Abba choice."
Pros: "Boarding and the programmatically were fine."
Cons: "It was a middle of the night flight and everyone was sleeping. The lights seem to come on every hour."
Cons: "Seats were dirty"
Pros: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Cons: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"
Cons: "Same as above"
Pros: "It was nice and cool just that the space between seats were small compared to the flight from lagos to Addis."
Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."
Pros: "Entertainment options were good and they fed you several times"
Cons: "-changed flight schedule several times after booking ticket -3/4 segments were delayed causing me to miss connections - staff unaware of procedures -several mechanical problems with plane -still do not have bags after 7 days -no compensation provided for inconvenience -poor customer service"
Pros: "I did like the overall services. I was comfortable with the crew and was entertained. I enjoyed the night over in the fhoice of loudging with nazra Hotel."
Cons: "I didn't like the quality of food in the hotel panaroma on my return. The hotel needed air refreshner as it wae stuffy and difficult to breath in. The reception was excellent but poor service."
Pros: "The service, the comfort, the team was brilliant."
Airlines flying from Kuwait have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kuwait
Masks required on board, masks provided on flights from Kuwait
Social distancing seating
Middle seats unavailable to book on flights from Kuwait
Testing for antibodies, testing for symptoms for flights from Kuwait
Waiving of change fees. Search flexible flights from Kuwait