Offboarding in Dubai was a bit confusing. The bus dropped us off, we passed the security, and then we were again in departure, no clue, no guidance on where to get our luggage
Mostly good and consistent of Emirates service. Christmas menu was great initiative and tasted good. Taking the bus from terminal to the plane spoilt the experience a little.
The plane was old so the entertainment system was difficult to operate. The crew did advise earlier. The plane was landed and parked away from the gates, which added 20+ mins to the overall arrival
Everything I was good except food quality is very poor
The ground staff on Islamabad is horrible. The on board services are excellent.
I didn't travel from the start I changed my ticket long time ago
All was good. Emirates should restart allowing fast track immigration for business class at Manchester airport. Saves a bit of time
Seat and leg space is much better than the Qatar airline. The crew I would like to say is not meeting the requirements of emirates airlines cause it almost 20 years I am flying with emirates this time I really feel that crew is not behaving well someone asked for water waited more than 30 minutes and there are more incidents in this flight.
On both legs of my trips (Jhb - Dxb and Dxb - Jhb) the entertainment system did not work.
I never got to take my flight because kayak constantly changed my flight, sometimes without telling me. I finally called to verify exactly when my flight was scheduled, only to be told my flight was canceled all together. I had less than a month before I was supposed to leave and I was told it would take 20 business days to receive a refund. So I never got to take my trip to Dubai. Kayak is horrible with lousy customer service and I will never book another trip with them every again.
You are the best, keep up the good work. Thank you for allowing me and my family to fly with comfort.i am waiting for upgrade some day. Thanks again
I am a big person and have back pain and swelling in my legs, so this was a challenging flight due to confined space. I didn't find the crew very friendly either. I will think twice before flying long distances with Qatar again, due to the lack of legroom.
My flight was delayed. I was rebooked twice and even the second flight that was additional connection in London was delayed too, so I ended up spending more than 24 hours flying between four different countries and to be honest I’m not sure whether I ever want to use this airline again. My luggage is still delete. It’s been more than 48 hours now so to be honest, I’m not even sure how to describe the level of frustration I have.
It was excellent in all respects. I don’t think it needs any improvement
Overall experience was OK. Seats were truly uncomfortable for such a long flight. Food quality was mediocre at best. The staff was great though!
They made us deliberate waste time by holding our passports and boarding passes making us miss the flight
they give hard time at checking, they not allow computer bag or purse
The staff at the check in lied. I requested aisle seats he said he gave me aisle seats. In actuality he only gave me aisle seat for 2 hour Karachi to Doha flight. From Doha to Dallas flight he gave me middle seat .
Trop from plane to gate at Qatar airport was very long .
I didn’t expect American Airlines. I excepted QTAR AIR LINES. From KAYAK we are booking so in the kayak site it showed qathar air lines but operating American Airlines. I don’t like .
Maybe some more information as to why the flight got delayed I understand may be tell your customers that missiles were fired at a specific airport wouldn't be reassuring to the customers and would cause mayhem but something like recent events have cause a delay on your flight or smth
Boarding staff at lahore airport corporate well. Thanks to that guy.
I paid 44 $ for seat upgrade (22D) and my seat was stack in high position for all the 6 hours of flight. I don't recommend the upgrade. I am looking to get my upgrade payment back
Very delayed and uncomfortable seats. Nothing written in Urdu for Pakistanis. Tons of Pakistanis use the airline they should ensure the airline is accommodating them properly.
Will never book any flight from Kayak and will never travel ithad airline
Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.
I WOULD ADVISE NOT TO BOOK YOUR FLIGHT ON KAYAK. THEY SHOW BETTER FARES AND AFTER I BOOKED MINE, I FIND OUT THAT IT DID NOT INCLUDE LUGGAGE. i HAD TO PAY $800 TO CHECK IN MY BAGS.
Ripped off and broken seats in Business class. Seats stink and need to request the staff for additional bedsheets. Crew if very friendly though
The service and courtesy of the flight attendants was good. The check in staff were ok. Seat on the flight uncomfortable.
I could not book in online at all which is what I always do to secure a window seat which is my preference.
Good. Our connecting flight was over an hour late but the airline held the flight to IAD for us and the other connecting passengers.
It was a great experience for my first time flying with this airline. I will be flying with them a lot more now. Plane crew was amazing.
The plane was ok, I was in business class and was surprised there were no pods and each seat was right next to another one. That said it was comfortable and the food and coffee were good. Entertainment wise again I was surprised to see only movies and no TV shows. Check-in at Toronto Pearson was an absolute disaster, which was especially disappointing as I was a business class passenger. There was no dedicated staffing for the business counter and four (4) airlines employees assisted one economy class passenger for about 15 minutes when one could have easily assisted me. Overall room for improvement, particularly in the on-ground experience and airplane infrastructure.
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
Delays delays making us miss or next connection to IAD hence having to stay additional 24 hrs in Addis Ababa
The use of a domestic carrier without entertainment was disappointing and a let down
Plane was late with no information or announcement … had to walk up n downstairs.., had not communicated this … and ppl had suitcase to carry .
There where no ear phones provided and the food needs to improve.
My suitcase 🧳 got missing we still looking for it This not good for them 👎🏾👎🏾👎🏾🤦🏽♀️
The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.
