On the Dubai-Gatwick flight the only meal options were Beef or Chicken. No vegetarian option. This was a surprise. I would usually order in advance but did not this time. Would have been good to know that a vegetarian meal is not available as a standard meal. Thankfully it was just me travelling, but if I’d had my kids with me that would have been a big problem for us.
On the Dubai-Gatwick flight the only meal options were Beef or Chicken. No vegetarian option. This was a surprise. I would usually order in advance but did not this time. Would have been good to know that a vegetarian meal is not available as a standard meal. Thankfully it was just me travelling, but if I’d had my kids with me that would have been a big problem for us.
Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
This airline is one of the best Ihave travel around the world well use them again in the future the food was higher quality plus your personal aboard communicated in many languages on our flights 13 this was amazing 👏 🤩 😀 👌 😄 thank you
The crew manager let the staff down by not ensuring special dietary requirements meal were coming in drips . The poor cabin crew did not stop . If organised the cabin could take a short break ..The cabin crew were AWESOME UNLIKE THIER TWO MANAGES!
Very bad !! My confirmed ticket got canceled with out notifying me in hyd airport , crew didn’t help us out !! They were very rude!! They made me pay for the confirmed ticket again !! Can you please let us know how I can get the refund for the ticket I paid
The entertainment selections are amazing. But the live TV is sometimes spotty. If you’re going to have it, then have it. If you can’t make it consistent, then, perhaps it’s better not to have it. The crew are always cordial when approached, but they seem to do the minimum and sit around, talking to each other in the back of the plane during the flight. I realize that delays are not always predictable, but I missed my flight in Dubai because we left 90 minutes late from Washington. I will say that Emirates took very good care of me in Dubai. But I would rather not be delayed.
The boarding was very chaotic and some airline staff were rude. This needs attending to.
The individual attention the crew gives to passengers is commendable and I find them positively helpful.
I bought Business class ticket but they treated me like economic class. No lounge allowed at check inn I have to take stuff out while other passengers have more than 25 lb in bag. Because I bought tickets from other than airlines . It’s discriminations from airlines to passengers.
Quality and tasty Food and service, bigger seat comfort and leg room, etc.
The plane was so hot upon boarding. Their boarding process was so unnecessarily long. Service was subpar.
I guess just the food, but besides, amazing experience flying with swiss
Flight was delayed for 4 hours and they misplaced my luggage too. Appalling.
They went out of their way. It was very clean and friendly.
Wheelchair was the excellent service. I didn’t have any food or used entertainment. Overall for my trip experience was excellent. Thank you very much and keep up good work. Best regards
Thank you to the cordial crew and good hydration throughout the flight, food was good too. Carry ons usually weight by themselves so it does reduce option for cold weather clothes that are heavy, so carryon weight is tight.
United Airlines flights serviced by Swiss Airlines provide for zero communication with Swiss Airlines almost impossible to contact Swiss airlines to make seat selection, upgrades or changes. I won’t do that again if it can be helped.
Luggage did not make it to Miami still not today! Screen did not work for couple hours- got a bate of chocolate as a peaceful offering. Crew tentative, seats are getting smaller- isle seat arm rest foes not fold- problem getting other 2 passengers to go to the toilet without hitting themselves
A lot of things could have been better. They lost our luggage. We missed our connection from YVR to Naples when we arrived in Zurich and then we got re-routed to Rome and then Naples. We eventually got to Naples but our bags didn’t. Our experience at the lost luggage in the Naples was not at all reassuring. They didn’t seem that interested in our problem. I did a live chat with Swiss customer service and all they could do is tell me to follow the process. Meanwhile we’ve had to spend significant money on clothes and I have to replace medications. This has meant our trip so far has been totally different than what we had planned. It’s not clear that our baggage will ever show up which means we will have lost significant amount of clothing and other things and our two month trip to Europe will have more problems than good memories. So far we are not happy.
The flight was canceled so it’s stupid to send me this now !!!!!
More facilities to transport to the gates......felt too much walking distance
Wore experience due to delay and took me 3 days to reach my destination.
I had already opted for Vegan food before 2 months yet they say we have no record for it,
I liked the overall service and comfort. The only annoying thing was paying for excess baggage at the airport. They have limited options and they don't take all cards.
Boarding procedures are very tiring. We have to clear security twice for our connecting flights from Doha. Also every time we board flights we have to show boarding passes 5-6 times.
Excellent will be flying again in May with Qatar. to Botswana.
Polite and helpful crew. My son developed fever. Crew members came and gave him medication and also came and enquired about his health several times.
Boarding delayed, no communication. I left the lounge, and heard a final call, boarding started after a 30 minutes.
Was unable to check in via app or website with supplied booking code (something to do with flight being operated by a partner airline, although the code didn’t work on the partner’s website either) Specified a vegetarian meal during booking, but that somehow wasn’t captured in airline’s system By the time flight crew got to my row, now vegetarian food was available. Had nothing to eat on flight from Philadelphia to Doha! Flight attendant was completely unconcerned and actively apathetic to the situation
There was no phone charger, uncomfortable seats, unprofessional flight attendants, didn’t like food. Could not reserve seat in advance
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Generally good. The crew is excellent. The food could be better.
Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
Business class in the second leg - CDG-EVN was a disaster.
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
No birding was given for next trip on same carrier, food was very moderate.
We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came
The line at boarding was not well organized and managed
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
Annoying customer pushing my seat did not make this pleasant.
A little more legroom, and maybe a little bit of food
Boarding ,checking in was easy and quick . Comfort was not good.
the headphone jack was damaged making it impossible to keep a clear sound. while it is beyond the airline's control how many children are on each flight, it becomes very difficult to enjoy the flight when there are 5 or 6 children all crying and screaming at the same time. I know there is no good solution at the industry level, but I think there are good reasons to try to develop some solutions rather than just say it is the luck of the draw. maybe you could show a seating map where children who are booked are a different color, that would allow us to know what to expect and possibly rebook to a different seat or take a different flight. maybe some of the covid-related ideas about redesigning the cabin for more privacy and hygiene could be further developed and tested. on my leg from London to Washington DC, the passenger next to us was coughing consistently for long periods of time. it was obvious she had been ill and knew it before boarding. this leads me to think we should consider additional screening measures because some of the public is no longer acting responsible or ethical in regards to covid and health protocols. just answering questions on a check-in survey does not seem sufficient to convince people to not fly when they are ill and symptomatic.
Overall, very good. It should be noted however there was a 1.5 hour delayed departure time for BA175.
Due to air traffic control, although we boarded the aircraft early, take off was delayed for nearly 50 minutes. This meant we arrived in Lyon late … and the baggage took over 30 minutes to be offloaded … not the best experience.
Chaotic boarding at JNB, last minute gate change with no announcements.
Lunch was better than expected, first class/business seats are same as coach but center seat left vacant, a cheap trick. Ticketing was slow due to understaffing and late opening
Everything was good except entertainment system failed shortly into the flight.
Whilst the flight was delayed, the crew and service was fabulous.
Johannesburg (JNB)South Africa
Nice (NCE)France