Very long delay, apparently the delay was due to a poor system in Philadelphia where international travelers have to go through security multiple times before allowed on a connecting flight. In this case, several travelers returning home from England took over 40 min after boarding time to get to the plane due to this extended security check
What the hell on arrival in the plane for half an hour keep a passenger or even more?
Missed connection due to bus driver shortage between terminal and plane. 5 hours of waiting in multiple lines to find new flight. Lost luggage. Scanners not working at terminal gate entries. Nightmare experience!
Boarding and flight was smooth. Arrived 35 minutes early. Crew pleasant.
The charging port for my seat was not working
My flight was cancelled and I wasn’t even notified!!! Horrible service!
Our flight was delayed by 7 hours
Pros: "Everyone from the TSA agent at gpt to the gate agents and airplane staff were very rude."
Cons: "Just being helpful and friendly."
Pros: "The touch screens had a good selection of movies and tv, which was very nice."
Cons: "The crew pretty much ignored us, not friendly at all."
Pros: "On time with a very pleasant crew."
Pros: "Crew was pleasant."
Pros: "Arrived safely."
Cons: "Bumped from business to coach and given a lousy $300 voucher."
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Cons: "The entertainment s really poor And flight as delayed for over 5hours"
Cons: "Maybe had a flight crew on time and a plane that wasn’t 30 years old"
Cons: "Not canceling our reservations and making our flight back home extremely difficult and hair-raising"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "On time and what more can you ask for?"
Cons: "No entertainment options"
Pros: "Crew was very clear and friendly"
Cons: "Changing outlets under seats didn't always work"
Cons: "They lost my bag in my layover at DCA. Even with a first class orange tag and 1:10 layover, they didn’t transfer the bag between planes on a Thursday evening. The planes were probably 300 feet away. Clearly their entire luggage tracking systems at DCA are broken. Even with 1:00 connections at O'Hare, DFW, PHL, my luggage has not gotten delayed."
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "Flight was easy and quick. Staff was attentive and plane was clean. Plenty of room for this big guy in economy."
Cons: "Food selection are poor. Need to follow diet trends more closely. Diets are changing globally and we want healthier choices. On flight entertainment failed again on this flight. To keep people busy and engaged during fight it is very imperative to keep those systems updated and working. Helps relax customers and make the time fly. This was the 3rd fight that had issues with electronics."
Pros: "Great crew, on-time arrival, quick boarding"
Cons: "Crowded seats in the back of the plane, Low quality and bland snack options"
Pros: "New plane, more headroom made the cabin feel more spacious! Friendly flight crew! Loads of entertainment options....free! USB ports in every seat!"
Cons: "Traveling in coach is never comfortable. Fan was difficult to direct, and air flow was not especially strong."
Pros: "Smooth flight, good food"
Pros: "Early and easy"
Cons: "Was perfect"
Pros: "The low fare was the best part of the flight, but I later found that it came at a cost!!!!"
Cons: "First of all the Crew was rude and their lack of patience was obvious, the flight was delayed and was no fault of any of the passengers yet we were made to feel as if it was our ( passengers) fault. Secondly, the air was turned down, I guess to conserve fuel, and the plane was unbearably hot, And at no time was food offered for purchase or even a beverage service. I have flow AA for 20+ years and this was the FURST flight I have ever experienced. Sadly I believe it will be my last!!!!"
Cons: "No message to call with passengers with kids to board first or any military personnel boarding first."
Cons: "Flight was delayed and was too late to make connection. Had to rebook and now getting home much later than anticipated"
Pros: "Food was really good, crew members fantastic. Boarding was a little messy, a mix between anxious passengers and weak organization."
Cons: "The entertainment system didn't work and there was no way to solve it. It should've been checked before. It was a 9-hours flight with almost nothing to do."
Pros: "Terrible. Old airplane, bad food, no entertainment. To avoid in the future"
Pros: "Plane was newer, had TV/interactive entertainment centers in the back of all the headrests. Crew on board was polite, cheerful, & friendly. Excellent service from the on board staff. Plane had WiFi & plug ins to charge/use items"
Cons: "Almost missed our flight home because American Airlines lost/screwed up our round trip tickets. We were not able to check in quickly or efficiently, & service was appalling, staff was either poorly trained or uneducated. We tried using the kiosk to check in, to avoid the long line. That didn’t work, so we found help. They told us to retry, wasting time, finding out what we had already informed them of. They passed us off to another gate/service counter, who’s line was closed off. So we had to duck the divider. They then redirected us to the kiosks after we informed them it couldn’t find our reservations, so they tried (wasted more time) failed & sent us back to the line we were already in. After that wait we talked to the person at the desk, who also couldn’t find our reservation. They said “I don’t know it’s not in here, what do you want me to do?” I had to tell them to call a manager to get it fixed, we were going to miss our flight. They called & found the problem, then at 3:15ish reissued us tickets for our 3:30 return flight. Still had to get through TSA! There was also NO phone call to hold the plane or to arrange an airport people mover cart. They talked with the TSA agent who told us to go 2 checkpoints down where the line was shorter. So the American Airlines attendant told us to run. Turns out in Miami Airport there is almost a quarter mile of poorly labeled counter space. Went through TSA having 12 min before our reassigned flight left. TSA was helpful, & did their best to get us through quickly. We were then informed we were near gate 22 & our gate was 3, so rushing down another concourse we barely made our return flight home. Where we were forced to check our carry-on. My girlfriend was crying, we were sweaty (from hustling when we never should of had too), hungry, embarrassed, enraged, & not sitting together for our 3+ hr flight! Unacceptable after a 4hr drive to the airport in traffic & returning the rental car at 1:40!"
Cons: "Very old plane. Small seats. No individual TV screen."
Pros: "Flight was not full and the seat next to me was empty so I had space to stretch and sleep."
Pros: "The food was great! The entertainment was great! I had enough space!"
Cons: "no personal tv in each seat in the international route"
Pros: "Trip on time"
Cons: "Food was mediocre, portions were extremely small, breakfast seriously they should stop serving that muffin with yogurt."
Pros: "A flight that actually had extra seats? I couldn't believe it. Plus the entertainment options made the 8 hour flight "fly" by (no pun intended)"
Pros: "Crew were friendly and helpful given the situation."
Cons: "I changed my flight because they said there would be bad weather. I would have gotten there on time if I never changed it."
Cons: "No personal entertainment systems. I ordered a low lactose meal and got yogurt which is high in lactose!"
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Cons: "The flight was actually on their smaller airline I think Mesa. The plane was really small with no amenities."
Pros: "Good service, good snacks/lunch"
Cons: "Really old plane,9 hour flight should be something newer and nicer"
Pros: "No surveys"
Cons: "No surveys"
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."